User`s guide

12 – Troubleshooting
Troubleshooting Problems and Solutions
IS0054602-00 A 12-5
Q
Unable to find
SANsurfer iSCSI HBA
Manager GUI online
help
Cause: The path to the browser or Adobe Acrobat is not correctly
specified or Adobe Acrobat is not installed.
Solution:
■ In the SANsurfer iSCSI HBA Manager main window Help
menu, select Set Browser Location to specify the path (see
section 6.4.2). See section 4.2 for supported browsers and
Adobe Acrobat version.
■ Install Adobe Acrobat.
SANsurfer iSCSI HBA
Manager GUI does not
automatically refresh
Cause: There is a disconnect with the iqlremote agent or
network communication has stopped.
Solution:
■ Verify that the iqlremote agent is installed and running:
■ For Windows 2000/Windows Server 2003, open the
Services window and verify that the QLogic Management
Suite Java iQAgent service is running. If the service is
already started, stop and restart the service.
■ For Red Hat/SuSE Linux, type the following command
and then press ENTER. If entries display, iqlremote is
running.
ps -ef | grep iqlremote
■ For Solaris SPARC, type the following command and then
press ENTER. If entries display, iqlremote is running.
ps -e | grep iqlremote
■ If DNS is used, verify that DNS is working properly:
■ Verify that the host on which the GUI is running has a
correct entry for the IP address and host name.
■ Verify that the host on which the agent is running has a
correct entry for the IP address and host name.
■ If DNS is not used, manually edit the local host file on the
system on which SANsurfer iSCSI HBA Manager is running
and add the host name to IP mapping.
■ For Windows 2000/Windows Server 3000, the location is
<System Root>\\system32\\drivers
\\etc\\hosts
■ For Red Hat/SuSE Linux and Solaris SPARC, the location
is:
/etc/hosts
■ For network requirements, see sections 2.2.4, 4, and 5.1.
Cause: The HBA polling interval is set too high or the host polling
interval is set at too high or disabled.
Solution: Set appropriate values (see section 6.7.1).
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Problem Cause and Solution