QMS® 1660 Print System Operation 1800357-001B
Trademarks The following are trademarks or registered trademarks of their respective owners. Those listed as registered are registered in the United States Patent and Trademark Office. Some trademarks are also registered in other countries. Other product names mentioned in this manual may be trademarks or registered trademarks of their respective owners. QMS, the QMS logo, Crown, the Crown seal, PS Executive Series, imPRESS/QMS, Inc.
Contents 1 Introduction Introduction .................................................................................. 1-2 About This Manual ....................................................................... 1-2 Typographic Conventions 1-3 2 Consumables Introduction .................................................................................. 2-2 Preventing Print Media Jams ...................................................... 2-2 Loading the 250-Sheet Paper Cassette ........................
Using Toner Cartridges ............................................................. 2-12 Toner Cartridge Life 2-12 Toner Cartridge Storage 2-12 Refilled Toner Cartridges 2-13 Extending Toner Cartridge Life 2-13 Replacing a Toner Cartridge 2-14 3 Advanced Printing Features Introduction .................................................................................. 3-2 High-Resolution Printing ............................................................
Cleaning the Outside of the Printer 4-5 5 Print Quality Introduction .................................................................................. 5-2 About Print Resolution ................................................................ 5-2 About Print Density ...................................................................... 5-3 About Gamma Correction ........................................................... 5-4 About Halftone Types ...........................................................
Data Indicator Stays Lit 6-22 Emulation Error 6-23 Paper Jam Message Stays On 6-23 Paper Size Mismatch 6-23 Toner Out Message Displays 6-24 Emulation Problems .................................................................. 6-24 PostScript Print Job Doesn't Print 6-24 PostScript Level 1 Problems 6-24 Output Problems .......................................................................
A QMS Customer Support Sources of Support ..................................................................... A-2 Your QMS Vendor A-2 Your Application Vendor A-2 Q-FAX A-2 The QMS Corporate Bulletin Board System A-3 CompuServe A-3 Internet A-3 QMS Customer Response Center (CRC) A-4 QMS National Service A-4 QMS World-wide Offices ............................................................
1 Introduction In This Chapter...
Introduction Introduction This manual provides information you may need only once in a while. Use it in conjunction with your other QMS 1660 Print System documentation. This chapter gives you a brief overview of this manual. About This Manual The information in this manual is divided into the following sections: 1 Introduction Provides an overview of the manual.
About This Manual 6 Troubleshooting A QMS Customer Support Provides media jam prevention tips, explains how to locate and clear media jams, lists printer status messages, outlines printer and print quality problems and solutions, and describes how to place a service call. Provides world-wide product sales and support telephone numbers and describes how to communicate with QMS through the QMS Bulletin Board, CompuServe, the Internet and Q-FAX.
About This Manual M WARNING Warnings indicate the possibility of personal injury if a specific procedure is not performed exactly as described in the manual. ! ACHTUNG! Bitte halten Sie sich exakt an die im Handbuch beschriebene Vorgehensweise, da sonst Verletzungsgefahr bestehen könnte.
2 Consumables In This Chapter . . .
Introduction Introduction This chapter describes how to prevent media jams, how to load the 250-sheet media cassette and the multipurpose tray, how to load transparencies and labels, and how to replace the toner cartridge in the printer. Preventing Print Media Jams Many printer problems are caused by improper handling of media. There are several things you can do to reduce the chance of media jamming in your printer: n n n n n n 2-2 Use print media that meets the guidelines set for the printer.
Loading the 250-Sheet Paper Cassette Loading the 250-Sheet Paper Cassette The QMS 1660 Print System comes standard with two 250-sheet paper cassettes (letter/A4 and 11"x17"/A3). The printer automatically pulls paper from the cassette. » Note: The paper size must match the paper cassette size. Since the paper cassette sends a paper size signal to the printer controller, using the wrong size paper will cause your image to be positioned incorrectly on the page or clipped.
Loading the 250-Sheet Paper Cassette 3 Insert the paper stack into the cassette. Make sure it lies flat, does not exceed the top limit mark, and rests under the retaining clips. The cassette holds about 250 sheets of 20 lb (75 g/m2) paper. Top Limit Bottom Limit 4 2-4 Insert the paper cassette into the cassette installation slot.
Loading the 250-Sheet Paper Cassette 5 Push the filled paper cassette straight into the installation slot until it is firmly seated. 6 Adjust the media stop to fit the paper size. The printer delivers your output print-side down to the output tray at the top of the printer. The media stop keeps the output positioned in the tray.
Loading the Multipurpose Tray 7 If necessary, install the cassette rear cover(s). If you’re using one or more 11" x 17"/A3 or legal/B4 paper cassettes and the cassette rear covers aren’t installed, install them now. Loading the Multipurpose Tray Use the multipurpose tray to print on label stock, odd-sized paper, and transparencies. The multipurpose tray is also especially useful if you want to print on a single sheet of letterhead or colored paper without changing the paper in the paper cassette.
Loading the Multipurpose Tray 1 Using both hands, open the multipurpose tray. The tray opens to about a 65° angle. 2 Adjust the multipurpose tray extension to fit the media size. You may also need to pull out the metal extension. 3 Adjust the media guides to the size of the media.
Loading the Multipurpose Tray 4 Align the media, and insert it between the media guides as far as possible into the printer, making sure it doesn’t exceed the limit mark on the media guide. The multipurpose tray holds about 100 sheets of 20 lb (75 g/m2) paper, 50 transparencies, or 40 labels. Load 8.5" x 11"/A4 media lengthwise (long edge first).
Loading the Multipurpose Tray Note: Make sure the middle plate at the multipurpose tray’s media entrance is lowered before inserting the media. If the middle plate is raised, turn the power off and back on again before inserting the media. » Middle Plate 5 Check the media guides to make sure they touch the sides of the print media. 6 Adjust the media stop to the correct media size.
Loading the Multipurpose Tray Envelopes: Special Considerations The QMS 1660 Print System is not specifically designed to support envelope printing. But if you want to test print a standard envelope to see if the print quality is suitable for your needs, keep in mind the following considerations: n n n n Use landscape orientation to create the envelope text in your application short-edge first. Set the multipurpose tray to universal paper size.
Loading the Multipurpose Tray Letterhead and Memo Paper: Special Considerations n Letterhead and memo paper are printed from the multipurpose tray. Keep in mind the following: Load the paper lengthwise (long edge first), face down, and with the top of the page on the left side of the tray. Top of Page Letterhead/ Memo Front Transparencies: Special Considerations Transparencies are to be printed in the multipurpose tray.
Using Toner Cartridges n n n Load up 50 transparencies at a time in the multipurpose tray. Loading a larger number of transparencies at a time may cause static buildup. Keep the media path clean. Transparencies are especially sensitive to a dirty path. If there are shadows on either the top or the bottom of the sheets, refer to chapter 4, “Printer Care,” of the Operation manual for instructions on how to clean the path.
Using Toner Cartridges n n Should be kept level during storage. Do not stand or store the cartridge on its end. Should be kept away from monitors, disk drives, and floppy disks. The magnets in the cartridge can damage stored data. The shelf life of an unopened toner cartridge is approximately one year. Refilled Toner Cartridges QMS does not recommend using refilled toner cartridges on this printer.
Using Toner Cartridges » Note: The Conserve Toner option is designed for draft printing only. Turn off Conserve Toner when printing proof or final copies of documents to avoid any possible distortion of patterns, halftone, and images. Replacing a Toner Cartridge You may purchase additional cartridges from your QMS vendor. See the “Print Engine Specifications” section of appendix B, “Technical Specifications,” in the Reference for more information on toner cartridges.
Using Toner Cartridges 3 Remove the empty toner cartridge. Grasping the green tabs of the empty toner cartridge with both hands, remove the cartridge by pulling it toward you. ▲ Caution: Do not touch or insert anything in the metal contacts or the opening circled in the following illustration. Corrosion or obstruction in this area could cause the printer to malfunction. Metal Contacts Put the old toner cartridge in a trash receptacle. Do not dispose of it by burning.
Using Toner Cartridges Installing a New Toner Cartridge ▲ Caution: Toner cartridges are sensitive to bright light. Do not remove the toner cartridge from its protective bag until you’re ready for installation. M WARNING! The fixing assembly and print delivery guide areas become extremely hot when the printer is used. Personal injury could result if you touch those areas when opening the front cover or installing the toner cartridge.
Using Toner Cartridges 3 Distribute the toner in the cartridge. Hold the cartridge with both hands, and gently rock it from side to side five or six times to distribute the toner.
Using Toner Cartridges 4 Remove the tape seal. Hold the cartridge in place with one hand and, using your other hand, grasp the orange tab on the right side of the tape seal. Keeping the toner cartridge parallel to the flat surface, pull the orange tab straight out (26.4"/67 cm). Discard the orange tab and tape seal. Tape Seal ▲ Caution: Once the toner cartridge is installed, each time the front cover of the printer is opened, the drum protective shutters open and the drum surface is exposed to light.
Using Toner Cartridges 5 Slide the toner cartridge into the printer. Grasp the green tabs on the toner cartridge, and place the cartridge on the rails inside the printer. Then, slightly lifting the green tabs, slide the cartridge straight back into the printer until it is firmly seated. 6 Close the front cover, and then close the multipurpose tray (if it’s not being used).
3 Advanced Printing Features In This Chapter . . .
Introduction Introduction This chapter describes how to change print resolution, print on both sides of a sheet of paper, chain cassettes, collate output, print a status page, cancel a print job, and end a print job. High-Resolution Printing The QMS 1660 Print System supports supports three print resolutions: 300x300, 600x600, and 1200x600 dpi (dots per inch).
HighResolution Printing Memory Requirements for High-Resolution Printing The amount of memory you need to print at each resolution depends on the size media you are using. The following table lists the minimum memory requirements for each resolution/media/imageable area combination. » Note: If a certain resolution is chosen and the minimum amount of memory is not installed in the printer, the file is printed using the next lower resolution.
Double-Sided Printing Double-Sided Printing You can print on both sides of a sheet of paper using the multipurpose tray. After printing one side, insert the paper in the tray with the side you want to print next facing down. ▲ Caution: Straighten the front of the paper if it’s curled because curling can cause print media jams and wrinkles on the printed page.
Cassette Chaining capacity from 250 to 750 sheets, or 850 sheets counting the multipurpose tray. You may choose to have the printer automatically draw from the optional cassette when the standard 250-sheet cassette is empty. There are three ways to do this: n n n Use your application if it includes a procedure for using a dualcassette printer. Check your documentation. Use the PS Executive Series Utilities to configure the printer's paper source.
Collating Output Collating Output Collation is the printing of multiple copies of a document in numeric order. The QMS 1660E Print System is collation capable. It can deliver multiple copies of your document in collated or uncollated order to the output tray. Menu Operator Control/Collation Choices On—Enable collation. Off—Disable collation. Default On The following figure shows collated and uncollated stacking for two copies of a four-page file.
Collating Output display list compressed blocks.) If there is not enough memory, chunk collation occurs. Chunk collation breaks a print job into several smaller collation sequences. For example, in the following figure, copies a and b of each collation sequence must be manually combined to create one collated print job.
Collating Output of the Reference for more information on configuring your print system’s memory. ▲ Caution: This option should be used only by individuals who are familiar with adjusting memory clients’ values. Incorrect use of this option could cause your system to operate incorrectly. n n If the print system has an optional hard disk (internal or external), turn on Enable Disk Swapping (Administration/Memory/Enable Disk Swap menu). The extra memory is distributed to all memory clients.
Working with Status Pages Working with Status Pages Printing a status page is a two-step procedure: Identify the type of status page you want to print, and then print it.
Working with Status Pages n » 3-10 Use the PS Executive Series Utilities (see the PS Executive online help for instructions). Note: Only standard status pages can be printed from PS Executive. Advanced status pages are not available.
Cancelling/ Ending Print Jobs Cancelling/Ending Print Jobs The Cancel key has two functions: n n It cancels all print jobs that are currently printing, interpreting, spooling, or terminating. It allows you to send an end-of-job indicator to a currently compiling print job that is waiting for incoming data. You don’t have to press the Online/Offline key to take the printer off line before using the Cancel key. There are no equivalent functions in the configuration menu.
Cancelling/ Ending Print Jobs Ending a Print Job If the first print job in the queue is waiting for, but not receiving, the data it needs to finish printing, the message window displays WAITING FOR INPUT END JOB? Use the following procedure to end all print jobs in the queue that are waiting for incoming data. » Note: This procedure does not end a print job that is still receiving data. Its only purpose is to provide an end-of-job indicator for a print job that does not have one.
4 Printer Care In This Chapter...
Introduction Introduction Blurred or splotchy prints and paper jams can result from dusty printer parts. Regular cleaning takes only a few minutes and helps ensure print quality. This chapter describes how to handle and clean the printer. Handling the Printer Handle the printer with care to preserve its appearance and to ensure maximum performance. Abuse may cause damage. Keep the following guidelines in mind: n n n n n n n n 4-2 Do not place anything on the top of the printer.
Conserving Energy - Remove the toner cartridge from inside the printer. After removing the cartridge from the printer, return it to the aluminum bag in which it was originally packaged or wrap it in a thick cloth to protect it from direct sunlight or any other bright light. Conserving Energy Your printer is compliant with US Environmental Protection Agency (EPA) Energy Star regulations.
Cleaning the Printer Cleaning the Printer Your printer requires little cleaning. You need to clean only the following: n n The film on the metal feed roller The outside of the printer Cleaning Guidelines M WARNING! Unplug the printer’s power cord before cleaning the printer. ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker reinigen. In addition to unplugging the printer, follow these guidelines when cleaning the printer: n n n Use only water.
Cleaning the Printer Procedure 1 Remove the toner cartridge. This procedure is described in chapter 2, “Consumables,” of this manual. 2 Clean the film on the metal feed roller. Use a soft, water-dampened cloth. Wipe the area dry with another soft cloth. Film Metal Feed Rubber Feed Roller Roller Cleaning the Outside of the Printer To protect and maintain the appearance of your printer, wipe the entire outside of the printer with a soft, slightly damp cloth.
5 Print Quality In This Chapter . . .
Introduction Introduction Your printer provides the flexibility to control several print quality factors, including print resolution, print density, and gamma correction. This chapter guides you in achieving maximum print quality. For a more detailed explanation of all of the factors that affect your printed output, refer to chapter 5, “Additional Technical Information,” in the Reference.
About Print Density About Print Density Print density is the amount of toner placed on the page, making the print appear lighter or darker. The higher the density, the darker the print looks and the higher the contrast is on the page. » Note: If the print density is too light, make sure that the Administration/Engine/Conserve Toner option is turned off before making any adjustments. The Conserve Toner option saves toner by simulating draft-quality printing.
About Gamma Correction About Gamma Correction Gamma correction is the compression or expansion of the ranges of dark or light shades in a printed image to provide the best copy of scanned images. Through manipulation of shading levels, your printer can be set to improve the print quality of a scanned image automatically. For detailed information of this procedure, see chapter 5, “Additional Technical Information,” in the Reference.
About Halftone Types About Halftone Types Your printer provides two different types of halftones—basic and advanced. These two options allow you to customize the smoothness of the printed image according to the number of grayscales it uses. Menu Administration/Emulations/PostScript/Halftone Type Choices Basic—Regular dot placement at 53 lpi for 300x300 resolution or 71 dpi for 600x600 resolution. Advanced—Variable dot placement according to the grayscale within the image.
6 Troubleshooting In This Chapter . . .
Introduction Introduction This chapter offers media jam prevention tips, explains how to remove media jams, lists and explains many control panel messages, outlines possible printer and print-quality problems and solutions, and explains how to place a service call. Automatic Jam Recovery With most printers, if a jam occurs, you must remove the jammed media and then reprint the job.
Clearing Media Jams Print media jams can occur in any of the following areas. Fixing Assembly Front Upper Door Area Upper Cassette Pick-up Roller Lower Cassette Multipurpose Pick-up Roller Tray Pick-up Roller Check each of the indicated locations, and remove any jammed print media. Jams can occur in more than one location at a time, so be sure to check all the indicated locations. After clearing the jam, always open and close the front cover once before printing.
Clearing Media Jams Clearing Front Inside Area Jams M WARNING! The fixing assembly and print delivery guide become extremely hot when the printer is used. Personal injury could result if you touch those area. ACHTUNG! Die Fixiereinheit und die Papierführung werden sehr heiß, wenn der Drucker in Betrieb ist; bei Berührung dieser Partien besteht Verletzungsgefahr! » 1 Using both hands, open the multipurpose tray. 2 Push up on the release button, and open the front cover.
Clearing Media Jams 4 Check the output tray. If the print media has passed through to the output tray, pull the print media in the direction of the arrow. After checking all print media paths in the fixing assembly area, close the front cover and the multipurpose tray. If the jam has been cleared, printing will restart. If the jam remains, check the paper cassette area, as described in the next section of this chapter.
Clearing Media Jams 2 Check the paper cassette pick-up roller area and remove any jammed print media by pulling in the direction of the arrow. 3 After replacing the paper cassette, open and close the printer’s front cover. If the jam has been cleared, printing will restart. If the jam remains, check the front upper door area, as described in the next section of this chapter.
Clearing Media Jams 1 Open the front upper door and remove the jam by pulling in the direction of the arrow. Front Upper Door 2 After removing the jammed print media, close the front upper door. If the jam has been cleared, printing will restart. If you can’t easily remove the print media from the front upper door area, remove the jam from the front inside area, as described earlier in the “Clearing Front Inside Area Jams” section of this chapter.
Status Messages 4 Remove the print media from the paper pick-up area by pulling in the direction of the arrow. 5 If the jam has been cleared, close the front door and printing will restart. If you are unable to locate the jam in the multipurpose tray area, check the areas for locating jams when using a paper cassette, described earlier in this chapter. Status Messages Status messages in the message window provide information about your printer and help you locate many problems.
Status Messages The following status messages may appear in the message window: This message... means... x ACTIVE JOBS The printer is on line. x identifies the number of jobs in process. ADJUST INPUTBIN BIN A cassette is not inserted correctly. INPUTBIN identifies the cassette. CANCELLING JOB The Cancel key has been pressed, and the oldest job in the print queue is being cancelled. CLOSE ENGINE DOOR(S) The front cover of the printer is open.
Status Messages 6-10 This message... means... Do this... PRINTING STATUS A status page is printing. PUT SIZE PAPER IN ANY BIN The Operator Control/Chain Inputbins menu is set to On and the chained cassettes are empty. Refill an empty cassette with the specified size media. PUT SIZE PAPER IN INPUTBIN BIN The Operator Control/Chain Inputbins menu is set to Off and a media cassette (or the multipurpose tray) is empty. SIZE is the media size the cassette is currently configured for.
Service Messages Service Messages The following service messages may appear in the message window. » Note: A service message sometimes occurs as a result of an unusual combination of events, not because of an actual problem. When the printer stops and a service message displays in the message window, turn the printer off and then back on. This often clears the service message indicator, and printer operation resumes. Always try this before making a service call.
HP-GL and PCL Error Codes HP-GL and PCL Error Codes HP-GL Error Codes This code... indicates... 0 Not enough memory for the print job. 1 Too many transformation. 2 Math error. 3 Job aborted. 4 Instruction not recognized. 5 Wrong number of parameters. 6 Out of range parameter or illegal character. 7 Not used. 8 Unknown character set. 9 Position overflow. 10 Buffer overflow. PCL Error Codes This code... 6-12 indicates... 0 Not enough memory for the print job. 1 State lost.
Testing MacintoshPrinter Communication Testing Macintosh-Printer Communication You can check communication between the printer selected in the Chooser and the Macintosh by sending a file to the printer from an application (see your application documentation for more information) or by printing a directory, as described here: 1 Display a disk or folder window. 2 Set up page information. Choose Page Setup from the File menu. Select paper size, printing orientation, and any other necessary options.
Testing PCPrinter Communication and ^Z, press and hold down the Ctrl key while you type the appropriate letters (d and z). These characters signify the end of the file and must always be included. copy con printest.ps↵ showpage↵ ^D^Z↵ Sending the Test File Parallel Communication 1 To send the PRINTEST.PS file you just created to the printer, type print printest.
Testing PCPrinter Communication b Then type MODE LPT1:,,P↵ The “P” tells the PC to continue sending print jobs until the printer accepts them. c Reboot the PC and try the communication test again. If a blank page still doesn’t eject, see a following section, “Printer Problem Checklist,” and refer to your DOS documentation for more information.. Serial Communication 1 To send the PRINTEST.PS file you just created to the printer, type print printest.
Testing PCPrinter Communication Note: If the mode statement isn’t in your AUTOEXEC.BAT file, you can temporarily set the mode parameters at the DOS prompt to continue this test by typing the command line as shown above. To make this setting permanent you must add the mode statement to your AUTOEXEC.BAT file, and then reboot the PC for your change to take effect. » b Check the start-up page, which prints when you turn on the printer (unless you disabled it).
Testing PCPrinter Communication 3 Next access the Administration menu. CONFIGURATION ADMINISTRATION 4 Select enter the Administration menu. ADMINISTRATION COMMUNICATIONS 5 Select enter the Communications menu. COMMUNICATIONS TIMEOUTS 6 Next access the Serial menu. COMMUNICATIONS SERIAL 7 Select enter the Serial menu. SERIAL MODE 8 Next access the Baud Rate menu. SERIAL BAUD RATE 9 Select enter the Baud Rate menu.
Printer Problem Checklist Verifying the Serial Port Setting Changes 1 Reboot the printer. 2 Compare the serial port settings listed on the start-up page to those in your AUTOEXEC.BAT file. 3 Try the communication test again. If a blank page ejects from the printer, the printer and the computer are communicating. If a blank page doesn’t eject and you typed the file correctly, see the following section, “Printer Problem Checklist,” and refer to your DOS documentation for more information.
Printer Problem Checklist No 2 n n n n Is the power cord plugged into both the power outlet and the printer? Is the printer power switch in the On (l) position? Is the power outlet working? Does the line voltage from the power outlet match the printer's power requirements? See appendix B, “Technical Specifications,” of the Reference. Can you print a status page? (This option is located in the Administration/Special Pages menu.) Yes No n n n n Go to question 3.
Printer Problem Checklist n n 3 No n n n n n n n 6-20 Is there a media jam? If a PAPER JAM message displays and the error indicator lights, see “Clearing Media Jams,” earlier in this chapter. Is the printer receiving data from the computer? Yes 4 Is the printer top closed securely? If the Data indicator blinks after you send a file, the printer is receiving data. Is the printer on line? The message window displays IDLE.
Printer Problem Checklist n n n n Reconfigure the port for the emulation in which you’re trying to print. See chapter 4, “Printer Configuration,” in the Reference for instructions, or use the PS Executive Series Utilities to change modes. If a PostScript document prints PostScript statements while the printer is in ESP mode, decrease the ESP timeout through PS Executive Utilities or through the configuration menu (Administration/Communications/Timeouts/ESP Timeout menu.
Control Panel Problems Apple Macintosh Checklist If you’re experiencing printing problems not related to print quality, check the following: n n n n n Are the LaserWriter and Laser Prep files (version 6.0 or higher) installed in your System Folder or Extensions Folder? Have you used the Chooser to select “LaserWriter,” “QMS 1660 Print System,” or another PostScript printer? Are you using LaserWriter 8.x? If you are, try reinstalling LaserWriter 7.x and then printing again.
Control Panel Problems n chapter 6, “Printer Options,” in the Reference for installation instructions. On an AppleTalk network, Macintosh computers sometimes interfere with each other. If this happens often, reinstall the LaserWriter and Laser Prep files to reset the printer. If neither of these files is the problem, contact your QMS vendor. Paper Jam Message Stays On If a PAPER JAM message displays in the control panel message window n n Open the printer and clear the jam.
Driver Problems Toner Out Message Displays If the Administration/Engine/Toner Out Act. option is set to Stop, you can’t print when the TONER OUT message displays. Do one of the following: n n Replace the toner cartridge. Redistribute the toner in the cartridge and then set the Administration/Engine/Toner Out Act. option to Continue. (Also order another toner cartridge.
Emulation Problems Emulation Problems Emulation Error If you receive an emulation error, you may need to increase the amount of memory for the K Mem For Emulation memory client. See chapters 4, “Printer Configuration,” and 5, “Additional Technical Information,” in the Reference for more information on the Emulation memory client.
Font Problems printer to recognize them. See your font documentation for downloading instructions. Can't Download Fonts If you experience problems with fonts not downloading correctly, the printer may have run out of memory while downloading the fonts, macros, and/or patterns. n n ▲ Add more memory to the printer, which automatically increases the Disk Cache client’s size. See chapter 6, “Printer Options,” of the Reference for information on installing SIMMs.
Hard Disk Problems n n n Are the PROMs installed in the correct sockets? Are the PROMs installed correctly? They must be installed with their notched corners at the notched corners of the sockets). See chapter 6, “Printer Options,” of the Reference manual for complete information on correct Intellifont PROM installation.
Output Problems n Did you terminate a hard disk in the middle of the chain? There should be only one terminated disk in the chain, and it should physically be the last disk in the chain. (See your hard disk drive instructions for more information.) Output Problems 600x600 or 1200x600 dpi Printing Unavailable n n If you purchased a printer with 24 MB RAM, all resolutions are available with all media sizes.
Output Problems mode in the Administration/Communications/LocalTalk, Administration/Communications/Serial, Administration/Communications/Parallel, and Administration/Communications/Networkx/Optional Interface menus (if installed). Blank Pages n n n If a blank start-up page ejects or blank pages come out during a printing job, check for an empty, defective, or missing cartridge. Make sure you have broken the tab on the side of the toner cartridge and removed the sealing tape.
Output Problems n If the End Job Mode option is set to None, and if an EOD command is inserted between each print job, the EOD commands may cause the printer to select the incorrect emulation or to print the EOD command on your print job. Multiple Pages Problem If you’re experiencing unexpected results when printing multiple pages, try turning collation off (Operator Control/Collation menu) so that the memory used for compressed pages can be released after it has been used.
Output Problems PostScript Error with Error Handler Enabled If your printer is having trouble printing when using PostScript emulation, you should turn on the Error Handler in the Administration/ Engine/Do Error Handler menu. Error Handler is a diagnostic tool that identifies the PostScript errors encountered during a print job. n n If you receive a PostScript error when printing a file that previously printed correctly on another PostScript printer, call your QMS vendor for additional information.
Printer Reset Problems Status Page Problems If you choose an advanced status page but only a standard status page prints, the printer has run out of RAM. n n n n Decrease the number of fonts you’re downloading, or when downloading a large number of fonts, packet them in smaller groups (for example, download only four fonts at a time instead of eight). Remove some of the downloaded fonts from the print system, using PS Executive or QMS Document Option Commands (DOC).
General Print Quality Problems General Print Quality Problems Print quality problems are those related to the appearance of the pages you print. They include white lines on the page, uneven blacks, and other print distortions. If you have problems with the quality of your printed pages, try this quick check procedure: 1 Make sure the Conserve Toner option (Administration/Engine/ Conserve Toner) is off. 2 Check the print density adjustment dial on the inside of the printer.
Specific Print Quality Problems Blurred Background The toner cartridge may be defective. Install a new toner cartridge. Dark Image (Entire Page) 1 Decrease print density by adjusting the print density adjustment dial inside the printer to the thin end of the wedge-shaped scale. 2 If step 1 does not solve the problem, install a new toner cartridge. Light Image (Entire Page) 1 Make sure the Conserve Toner option (Administration/Engine/ Conserve Toner) is off.
Placing a Service Call 2 Check to make sure the toner cartridge is not defective. If it is, install a new toner cartridge. Uneven Print Density 1 Redistribute the toner. 2 Check to make sure the toner cartridge is not defective. If it is, install a new toner cartridge. White or Light Lines 1 Remove the toner cartridge and rock it as you do before installing a new cartridge. This redistributes toner inside the cartridge. Reinstall the cartridge.
A QMS Customer Support In This Appendix . . .
Sources of Support Sources of Support Several sources of help and information are available, depending on the type of help you need: Your QMS Vendor Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your vendor has specially trained service technicians available to answer questions, and the equipment to analyze your printer problems. Your Application Vendor Often, “printing” problems have more to do with the application being used than with the printer.
Sources of Support The QMS Corporate Bulletin Board System The QMS Corporate Bulletin Board System (BBS) contains technical support notes, application notes, drivers, patches, and utilities, and you may leave technical questions not requiring an immediate response on electronic mail for the Sysop (System Operator). The bulletin board [(334) 633-3632] operates at 1200, 2400, 9600, and 14400 baud, 8 data bits, no parity, 1 stop bit, with XMODEM, YMODEM, and ZMODEM capabilities.
Sources of Support QMS Customer Response Center (CRC) The QMS Customer Response Center (CRC) is available M-F, 7:00 am-6:00 pm, Central Standard Time, at (334) 633-4500 (US). You can also fax questions to the CRC at (334) 633-3716 (US). Please indicate whether you would like a faxed or a phoned reply.
QMS Worldwide Offices QMS World-wide Offices United States/ Latin America QMS, Inc. One Magnum Pass Mobile, AL 36618 (334) 633-4300 Product Information: (800) 523-2696 OEM Information: (800) 631-2692 Consumables: (800) 777-7782 Fax: (334) 633-4866 E-mail: info@qms.com Latin America Fax: (334) 639-3347 Asia-Pacific QMS Asia-Pacific Melbourne 61 (3) 899 5777 Sydney 61 (2) 901 3235 Tokyo (81) (3) 3437 4030 Canada QMS Canada, Inc. 9630 Rte.
Index %%EndOfDocument (R)4-38 %12345X (R)4-38 1200x600 dpi resolution unavailable (O)6-28 1284, IEEE, cable pinouts (R)B-7 3 hole punched (O)6-29 500-sheet paper cassette (R)6-13 600x600 dpi resolution unavailable (O)6-28 A About this manual (GS)1-5, (O)1-2, (R)1-2 Accessories See Optional Accessories Active jobs Status message (O)6-9 Add EOD command, to your file (R)5-28 Adjust Inputbin bin Status message (O)6-9 Administration menu (R)4-5 Memory (R)4-47 Passwords (R)4-54 Special Pages menu (R)4-62
Startup Options menu (R)4-61 Adobe PageMaker (GS)3-8, (GS)3-10, (GS)4-9 PhotoShop (GS)3-10, (GS)4-8 Separator (GS)3-8 Advanced status page (R)4-63 Albertus (R)6-36 Aldus (GS)3-10 FreeHand (GS)3-8, (GS)3-9 PageMaker (GS)3-8, (GS)4-9 PrePrint (GS)3-9 Aligning image (R)2-3 Alignment, image (O)3-9, (R)4-56 Allocating memory (R)4-47 ANSI ASCII symbol set (HP-GL) (R)3-10 Antique Olive (R)6-36 AppleTalk (R)G-1 Connection (GS)3-3 See also LocalTalk Testing communication (O)6-13 Troubleshooting (O)6-22 Application (
Card Emulation (R)6-18, (R)6-19 Font (R)6-18, (R)6-19 Installing (R)6-17, (R)6-19 Security (R)6-19 Using (R)6-17 Cassette supporter (O)3-4, (R)6-3, (R)6-10 Dual cassette (R)6-3 Installing (R)6-10 Removing (R)6-13 Unpacking (R)6-10 Cassette, media Chaining (R)4-43 Sizes (R)B-12 Chain Inputbins menu (R)4-43 Character Map menu (Lineprinter) (R)4-23 Character set (R)3-2 Chunk collation (O)3-6 Clarendon Condensed (R)6-36 Clearing print media jam (O)6-2 Client, memory (R)5-11, (R)5-15 Close engine door Status mes
Conservation Energy (R)4-60 Power (R)4-60 Toner (R)4-60 Conserve Toner menu (R)4-60 Consumable supplies (R)B-12 Consumables (R)G-3 Warranty (R)B-13 Context switching (R)5-20 Control panel (R)G-3 Cancel key (GS)5-5 Configuration, printer (R)4-4 Indicators (GS)5-2 Language, message window (R)4-11 LEDs (GS)5-2 Menu key (GS)5-6 Message window (GS)5-4, (O)6-8 Message window language (R)4-11 Next key (GS)5-6 Online/Offline key (GS)5-5 Previous key (GS)5-6 Select key (GS)5-6 Status messages (O)6-8 Status Page key
Do Start Page menu (R)4-61 Do Sys Start menu (R)4-62 DOC (R)C-4 Header page commands (R)C-2 HP PCL 5 emulation commands (R)C-3 HP-GL emulation commands (R)C-2 Lineprinter emulation commands (R)C-3 PCL 4 emulation commands (R)C-5 PCL 5 (R)C-8 PCL 5 emulation commands (R)C-3, (R)C-5 PostScript emulation commands (R)C-4 Printer commands (R)C-4 Trailer page commands (R)C-2 Updated commands (R)C-5 Document Option Commands See DOC Documentation About (GS)1-2 About this manual (GS)1-5, (O)1-2, (R)1-2 Conventions,
Emulation temporary (R)5-20 Enable disk swap (R)6-56 Enable Disk Swap menu (R)4-49, (R)6-56 Encoding, color HP-GL (R)5-35 End job mode (R)5-24 %%EndOfDocument (R)4-38 %12345X (R)4-38 HP EOD (R)4-38 QMS EOD (R)4-38 Setting (R)5-26, (R)5-27 End Job Mode menu Parallel (R)4-34 Serial (R)4-38 Ending a print job (O)3-11 End-of-document command (R)5-24 Energy conservation (R)4-60 Energy Saver menu (R)4-60 Engine Features, configuring (R)4-56 Engine error 2 (O)6-11 Engine error 3 (O)6-11 Engine error 4 (O)6-11
Timeout (R)4-66 Troubleshooting (O)6-20 ESP Default Emul menu (R)4-14 ESP Timeout menu (R)4-66 Examples, configuration (R)5-23 Excess memory (R)5-11 Expand Mode menu (HP-GL) (R)4-15 External hard disks (R)B-12 F Factory defaults, restoring (R)4-10, (R)4-11 FCC compliance (R)D-2 Caution (R)D-3 FF is CRFF menu (Lineprinter) (R)4-24 File swap (R)4-49 Flash ROM (R)5-13, (R)6-71, (R)6-72, (R)6-76, (R)6-77 System software, updating (R)6-63 Flow control Hardware (R)4-38 Software, receive (R)4-41 Software, transm
Gray levels (R)5-4, (R)5-6 Gray-scale (R)5-7 H Halftone quality Device resolution (R)5-5 Laser beam (R)5-5 Scan quality (R)5-5 Screen frequency (R)5-5 Halftone types (O)5-5 Halftones (R)5-4 Cells (R)5-4 Gamma correction (R)5-4 Hard disk (R)4-28, (R)5-22, (R)6-49, (R)6-56 Configuration (R)6-56 Device numbers (R)6-53 Disk cache, increasing (R)6-56 Disk Operations menu (R)6-54 Enable Disk Swap menu (R)4-49 Error messages (R)6-55 External (R)B-12 External SCSI (R)6-53 External, identifying (R)6-53 Font, insta
ISO German (R)3-10 ISO IRV (International Reference Version) (R)3-10 ISO Italian (R)3-10 ISO Norway, Version 1 (R)3-10 ISO Norway, Version 2 (R)3-10 ISO Spanish (R)3-10 ISO Swedish (R)3-10 ISO Swedish For Names (R)3-10 ISO United Kingdom (R)3-10 JIS ASCII (R)3-10 Katakana (R)3-10 Roman Extensions (R)3-10 Scandinavian (R)3-10 Spanish/Latin (R)3-10 Special Symbols (R)3-10 HP-GL/2 See PCL 5 I IBM PC AT cable pinouts (R)B-10 XT cable pinouts (R)B-10 IDE (R)5-12, (R)6-49 IDE board (R)B-12 IDE hard disk (R)6-49
Font list (R)6-36 Garamond (Stempel) (R)6-36 Letter Gothic (R)6-36 Marigold (R)6-36 Omega (R)6-36 Times Roman (R)6-37 Troubleshooting (O)6-26 Univers (R)6-37 Univers Condensed (R)6-37 Interface LocalTalk parameters, setting (R)4-30 Network, optional (R)6-38 Optional (R)4-42 Parallel parameters, setting (R)4-33 Priority (R)4-31 Serial parameters, setting (R)4-36 Internal, installing (R)6-49 International Reference Version See ISO IRV Internet (GS)A-3, (O)A-3, (R)A-3 Invalid password (R)4-55 ISO French symbol
L Labels Printing (R)2-4 Stock (R)2-4 Storage (R)2-6 Type (R)2-4 Vendor (R)B-13 Weight (R)2-4 Landscape orientation (R)3-6 Language Message window (R)4-11 Laser Prep (GS)3-7, (O)6-22 Laser safety (R)D-2 LaserJet 4Si (R)6-32 LaserWriter (GS)3-7, (O)6-22 Troubleshooting (O)6-24 LEDs (GS)5-2 Letter Gothic (R)6-36 Letterhead (O)2-6, (O)2-11 Level 1 PostScript (R)4-27 Level 2 PostScript (R)4-27 LF is CRLF menu (Lineprinter) (R)4-25 Light image (O)6-34 Limit check error (O)6-22 Line Numbering menu (Lineprinter)
System software, updating (R)6-63 Testing communication (O)6-13 Troubleshooting (O)6-22 MacroMedia FreeHand (GS)3-10 Macros PCL 5, temporary, retaining (R)4-21 Man Feed Timeout menu (R)4-67 Manual feed Timeout (R)4-67 Manual notice (R)D-2 Margins Imageable region (R)2-2 Page (R)2-4 Margins menu (Lineprinter) (R)4-26 Marigold (R)6-36 MB printer mem (R)5-22 MB Printer Mem menu (R)4-52 Media Feed edges (R)B-6 Imageable area (R)2-2, (R)2-3 Imageable areas (R)B-6 Input (R)4-43 Jam recovery (R)4-59 Jams, preventi
Disk cache (R)5-20 Emulation temporary (R)5-20 Font cache (R)5-18 Frame buffer (R)5-15 Heap (R)5-19 Host Input (R)5-20 K Mem Display (R)5-17 K Mem Emul Tmp (R)5-20 K Mem for Spool (R)5-20 K Mem PS Fonts (R)5-18 K Mem PS Heap (R)5-19 MB printer mem (R)5-22 PostScript font cache (R)5-18 PostScript heap (R)5-19 PostScript VM (R)5-19 PS heap (R)5-19 Spool buffers (R)5-20 System memory (R)5-22 System use (R)5-22 Virtual memory (R)5-19 Memory configuration (O)3-9 Memory management (R)5-10 Menu See menu name Menu
Online/Offline key (GS)5-5, (GS)5-6 Operator Control menu (R)4-5 Chain Inputbins menu (R)4-43 Multipurpose Sz menu (R)4-45 Network 1 (R)4-42 Network 2 (R)4-42 Orientation menu (R)4-45 Passwords (R)4-54 Optional accessories Cards (R)6-17, (R)6-19 Cassette supporter (O)3-4, (R)6-10 Font cards (R)6-16 Hard d (R)B-12 Hard disk, internal (R)B-12 IDE board (R)B-12 IDE hard disk (R)6-49 Internal hard disk (R)6-49 Kanji hard disk (GS)1-15 Kanji option kit (R)6-61 Network interface (R)6-38 Paper cassettes (R)6-3 Pap
Status message (O)6-9 Paper output ramp (R)6-15 Paper output ramp, optional (GS)1-16 Paper path (O)2-12 Paper size mismatch (O)6-23 Status message (O)6-9 Paper size mismatch error (O)2-6 Paper Type menu (HP-GL) (R)4-15, (R)4-17 Parallel Byte mode (R)5-31 Compatibility mode (R)5-31 Data Bits menu (R)4-33 Def Job Prio menu (R)4-33 ECP mode (R)5-31 Emulation menu (R)4-34 End Job Mode menu (R)4-34 Enhanced Compatibility Port mode (R)5-31 Enhanced Parallel Port mode (R)5-32 EPP mode (R)5-32 Menu (R)4-33 Min K Sp
Monochrome HP-GL/2 menu (R)4-20 Object (R)C-6 Parameters, setting (R)4-18 Point Size x 100 menu (R)4-20 Resource (R)C-7 Retain Temporary menu (R)4-21 Scalable Fonts menu (R)4-22 Symbol Set menu (R)4-22 Terminology (R)C-5 PDX (GS)3-8, (GS)3-9 Pen 1 - Pen 8 menu (HP-GL) (R)4-16 PhotoShop (GS)3-10, (GS)4-8 Physical characteristics Dimensions (R)B-5 Physical memory (R)5-13 Pinouts IBM PC/AT (R)B-10 IBM PC/XT (R)B-10 Pinouts, cable Centronics cable pinouts (R)B-7 IBM PC/AT (R)B-10 IBM PC/XT (R)B-10 LocalTalk (R)
Restart printing (O)6-7, (O)6-8 Restarting print (O)6-5 Print problems (O)4-2 Print quality Cleaning (O)4-4 Density adjustment (O)5-3 Distortions (O)6-33 Gamma correction (O)5-4, (R)5-4 Halftones (R)5-4 Problems (O)6-33 Resolution (O)5-2 Screen angles (R)5-6 Uneven blacks (O)6-33 White lines (O)6-33 Wrinkled pages (O)2-2 Print resolution (R)5-6 Gray levels (R)5-6 Printer Cleaning (O)4-2, (O)4-4 Electrical requirements (R)B-4 Lifting (O)4-2 Memory (R)4-52 Physical characteristics (R)B-5 Problem checklist (O)
QMS Bulletin board (GS)4-7 Customer Response Center (CRC) (GS)A-4, (O)A-4, (R)A-4 National Service (GS)A-4, (O)A-4, (R)A-4 Q-FAX (GS)4-7 Registration, printer (GS)2-5 QMS Crown Remote Console User’s Guide (GS)1-4 QMS EOD (R)4-38, (R)5-26 QMSPS.DRV, troubleshooting (O)6-24 QSCRIPT.
Select key (GS)5-6 Separator See Adobe<$npage> (GS)3-8 Serial Baud Rate menu (R)4-37 Data Bits menu (R)4-37 Def Job Prio menu (R)4-37 Emulation menu (R)4-38 End Job Mode menu (R)4-38 Hardware control (R)4-38 Hdwe Flow Ctl menu (R)4-38 Ignore Par. Err.
Menu (R)4-62 Status Page Type menu (R)4-63 Trailer pages (R)4-65 Special pages Calibration page (R)4-63 Special Pages menu Header Inputbin menu (R)4-64 Header Page menu (R)4-64 Trailer Inputbin menu (R)4-65 Trailer Pages menu (R)4-65 Special Symbols symbol set (HP-GL) (R)3-10 Specifications Controller (R)B-3 Duty cycle (R)B-2 Emulations (R)B-3 Memory (R)B-3 Ozone density (R)B-4 Print engine (R)B-2 Print Media (R)B-5 Print method (R)B-2 Print speed (R)B-2 Resolution (R)B-2 SIMMs (R)B-12 Toner (R)B-2 Toner ca
Waiting on input end job (O)6-10 Warming up (O)6-10 See also Error messages Status page Advanced (R)4-63 Printing (O)3-9, (R)4-63 Standard (R)4-63 Troubleshooting (O)6-19, (O)6-32 Type (R)4-63 Status Page key (GS)5-5, (R)4-63 Status Page Type menu (R)4-63 Stempel See Garamond (Stempel) Stop Bits menu (serial) (R)4-42 Storage Hard disks (R)6-42 IDE (R)5-12 Media (R)2-6 SCSI (R)5-12 SCSI-IDE board (R)6-42 Storage, memory (R)5-11 Stroke weight (R)3-6 Support QMS QMS bulletin board (O)A-3 Support, QMS CompuServ
Smudges (O)6-34 Toner out action (R)4-60 Toner absent Status message (O)6-10 Toner cartridge Install (O)2-16 Installing (GS)2-8 Life (O)2-12 Life, extending (O)2-13 Model EP-B (R)B-2 Refilled (O)2-13 Replacing (O)2-14 Storage (O)2-12 Toner out Status message (O)6-10 Toner Out Act.
Defined (R)3-2 Downloading (O)6-23, (O)6-32 Family (R)3-2 Helvetica (R)3-8 Italic (R)3-6 ITC Bookman (R)3-8 ITC Zapf Chancery (R)3-8 ITC Zapf Dingbats (R)3-8 LinePrinter (R)3-9 Monospacing (R)3-4 Oblique (R)3-6 Pitch (R)3-5 Point size (R)3-5 Proportional spacing (R)3-4 Sans serif (R)3-3 Script (R)3-3 Serif (R)3-3 Stroke weight (R)3-6 Symbol (R)3-8 Times (R)3-9 Univers Condensed (R)3-9 Zapf Dingbats (R)3-9 Typographic conventions (GS)1-6, (O)1-3, (R)1-4 U Univers (R)6-37 Univers Condensed (R)6-37 Unpacking
