QMS® CrownNet® System Administrator's Guide 1800393-001G
Trademarks The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries. QMS, Crown, CrownNet, the Crown seal, and the QMS logo are registered trademarks of QMS, Inc. Adobe, Acrobat and Illustrator/Adobe Systems Incorporated.
Contents 1 Introduction Introduction ..................................................................................1-2 About the Documentation ...........................................................1-3 Standard Product Documentation 1-3 Other Relevant Documentation 1-4 About This Manual 1-5 Typographic Conventions ...........................................................
2 Printer Interface Configuration Introduction .................................................................................. 2-2 Changing Configuration Settings .............................................. 2-2 The CrownNet Menu 2-3 Configuring Network Interface Characteristics ........................ 2-4 Enabling the CrownNet Interface 2-4 Selecting a Default Emulation 2-5 Setting the Spool Buffer Size 2-5 Default Job Priority 2-7 PS Protocol 2-8 Configuring Common Interface Characteristics ......
Specifying a Printer Name 2-40 Setting the Frame Type 2-42 Configuring the TCP/IP Protocol ..............................................
4 CrownAdmin 3 Introduction .................................................................................. 4-2 About CrownAdmin 3 .................................................................. 4-3 Opening CrownAdmin 3 .............................................................. 4-3 Windows 95, and Windows NT 4-4 Solaris/SunOS, AIX, and HP-UX 4-4 OS/2 4-4 Macintosh 4-4 Using the Online User's Guide ...................................................
Additional Technical Notes .........................................................5-8 6 CrownNet Print Utility for Windows: Microsoft Windows Network Support Introduction ..................................................................................6-2 Requirements 6-2 Installation 6-2 Setting Up Serverless Printing ...................................................6-3 Setting Up Client-Server (Server-Based) Printing .....................6-3 Notify Option 6-3 Refresh Option 6-4 Getting Help ......
Listing the Contents of the Host Address File 7-16 Directory Commands ................................................................ 7-16 Displaying the Current Directory (pwd) 7-16 Changing Directories (cd) 7-17 Listing the Contents of a Directory (dir) 7-17 Printer Directories ..................................................................... 7-17 ADMIN Directory 7-18 DISK Directory 7-18 HELP Directory 7-18 NO_DOC_CMDS Directory 7-19 USR Directory 7-20 Printing and Transferring Files .............
Web Page Help System .............................................................8-13 Email Notification on Printer Error ...........................................8-14 Configuration 8-14 9 Troubleshooting Introduction ..................................................................................9-2 General Problems ........................................................................9-2 CrownAdmin for DOS Problems .................................................
B Technical Specifications CrownNet Specifications ............................................................B-2 Features B-2 Networks and Protocols B-3 Network Attachments B-3 Network Speed—Token-Ring B-3 EtherTalk Specifications .............................................................B-4 Connections B-4 Features B-4 Protocols B-4 OS/2 LAN Manager/LAN Server Specifications ........................B-5 Connections B-5 OS/2 Features B-5 Microsoft Windows Network Features ............................
TCP/IP ........................................................................................... C-5 Subnetting C-5 Internet Routing C-6 Class A, B, and C Internet Addresses C-7 TCP/IP Accounting and Reverse Channel ................................ C-8 The qef Command C-8 Accounting Information Format C-10 Reverse Channel Information Format C-13 Spooling C-14 Accounting Packet Format C-14 Reverse Channel Packet Format C-15 D CrownNet Menus Introduction ...................................................
1 Introduction In This Chapter . . .
Introduction Introduction QMS CrownNet is a combination of a network interface and host software that together allow your QMS Crown printer to be connected to either an Ethernet or a Token-Ring network: n CrownNet Ethernet interfaces are either built into the print system–as on the QMS 2425, 2060, and 4060 Print Systems–or available as an optional network interface card (NIC). n CrownNet Token-Ring interfaces are available only as an optional network interface card (NIC).
About the Documentation About the Documentation Standard Product Documentation You received the following documentation with your product: QMS CrownNet The manual that you are reading now. System See “About This Manual,” later in this Administrator’s Manual section, for more information about the contents of this manual. QMS CrownNet Setup Guide You’ll need to refer to this guide if you’re setting up the CrownNet network interface card (NIC) or loading the software utilities.
About the Documentation CrownAdmin online help Online help is provided for CrownAdmin 3 in the Windows, AIX, HP-UX, Solaris, SunOS, Macintosh, and OS/2 environments. It is installed when you install the CrownNet software, using the instructions in the QMS CrownNet Setup Guide. See chapter 4, “CrownAdmin 3,” in this manual for information on accessing and using the online help.
About the Documentation About This Manual This manual guides you through configuring the CrownNet interface and using the CrownAdmin, CrownAdmin 3, CrownNet Manager, CrownNet Print Utility for Windows, and UNIX host software. Information is organized in the following sections: 1 Introduction 2 Printer Configuration 3 CrownAdmin for DOS 4 CrownAdmin 3 5 CrownNet Manager for OS/2 6 CrownNet Print CrownNet Print Utility for Windows Utility for Windows and how to access on-line help.
Aboutthe Documentation 8 Printer Web Page Describes how to read and set up the printer web page. 9 Troubleshooting Describes common problems with network printing and suggests solutions to these problems/errors. A QMS Customer Support B Technical Specifications C SNMP and TCP/IP Concepts D CrownNet Menus Glossary Provides world-wide product sales and support telephone numbers and describes how to communicate with QMS through CompuServe, the Internet, and Q-FAX.
Typographic Conventions Typographic Conventions The following typographic conventions are used throughout this manual: Mixed-Case Courier Text you type, and messages and information displayed on the screen; in interactive examples, text you type is in bold mixed-case Courier Mixed-Case Variable text you type; replace the italicized Italic Courier word(s) with information specific to your printer or computer » lowercase bold Commands lowercase italic Variable information in text UPPERCASE File and
2 Printer Interface Configuration In This Chapter...
Introduction Introduction The chapter briefly introduces the methods of interface configuration and then explains each of the configuration options in detail. » Note: If you’ve purchased an optional CrownNet NIC, it must be installed in the printer before the interface can be configured. Refer to your printer user's guide for installation instructions. If no instructions are given, you must contact a QMS service technician for installation.
Changing Configuration Settings n Remote Console or Local Console For information on accessing Remote Console, see the online help in CrownAdmin 3. For information on using Remote or Local Console, see the QMS Crown Remote Console User’s Guide. n Printer Web Page For information on setting up and configuring the printer web page, see “Printer Web Page” on page 2-1 in this manual or your printer documentation.
Configuring Network Interface Characteristics Configuring Network Interface Characteristics This section describes in detail the configuration options available in the Administration/Communications/xxxxxxxx NIC menu (where xxxxxxxx is either Resident or Optional): n Mode—Allows you to control how print jobs accepted over the CrownNet interface are spooled and sent to the printer. n Emulation—Allows you to choose the emulation used for your print jobs.
Configuring Network Interface Characteristics Selecting a Default Emulation Use the Emulation menu to select the default emulation (from those installed on the printer) for print jobs received over the interface. Menu Administration/Communications/Resident NIC/Emulation Administration/Communications/Optional NIC/Emulation Typical Choices CCITT—CCITT Groups 3 and 4 emulation. ESP—Emulation Sensing Processor technology.
Configuring Network Interface Characteristics Setting the Spool Buffer Size Use the Min K Spool menu to define the size of the job spooling buffer allocated to the interface. Min K Spool is the minimum number of kilobytes of the spool buffer (both RAM and optional disk) allocated to data received via the interface.
Configuring Network Interface Characteristics Default Job Priority Allows you to specify which jobs are printed first, according to the interface through which they are received, when jobs are received simultaneously.
Configuring Network Interface Characteristics PS Protocol Sets the binary communications protocol (BCP) for communicating over a CrownNet 2 interface to a PostScript printer. Menu Administration/Communications/Resident NIC/PS Protocol Administration/Communications/Optional NIC/PS Protocol Choices Normal—Enables standard, ASCII (7-bit) hex protocol. Data is sent and received in ASCII format. This mode is recommended if you do not print binary data. It was designed for data in the printable ASCII range.
Configuring Common Interface Characteristics Configuring Common Interface Characteristics This section describes in detail the configuration options available in the Administration/Communications/xxxxxxxx NIC/CrownNet/Common menu (where xxxxxxxx is either Resident or Optional): n Spooling—Allows you to control how print jobs accepted over the CrownNet interface are spooled and sent to the printer. n H[ard]W[are] Address—Allows you to override the factorydefault hardware address.
Configuring Common Interface Characteristics Selecting Spooling Options Crown technology allows QMS Crown printers to accept data simultaneously over all available interface ports. The Administration/Communications/xxxxxxxx NIC/CrownNet/Common/Spooling menu (where xxxxxxxx is either Resident or Optional) allows you to control how print jobs accepted over the CrownNet interface are spooled and sent to the printer.
Configuring Common Interface Characteristics Setting the Hardware Address The HW Address menu allows you to override the factory-default hardware address. Menu Administration/Communications/Resident NIC/CrownNet/ Common/HW Address Administration/Communications/Optional NIC/CrownNet/ Common/HW Address Choices 00000000-7FFFFFFF Default FFFFFFFF Effectivity The CrownNet interface must be reset for changes to take effect.
Configuring Common Interface Characteristics Printing a Configuration Page The Config Page menu allows you to print the QMS CrownNet interface’s internally generated configuration pages. These pages include information on the configuration of all protocols on the CrownNet interface. Menu Administration/Communications/Resident NIC/CrownNet/ Common/Config Page Administration/Communications/Optional NIC/CrownNet/ Common/Config Page Choices No—Does not print a configuration page.
Configuring Common Interface Characteristics Notes Choosing Yes resets only the CrownNet interface configuration settings to their factory default. It does not reset the whole printer configuration menu. The Internet and HW addresses are not changed. Using a Soft Reset The Soft Reset menu allows you to reset the QMS CrownNet interface (not the entire printer). It is used to put certain CrownNet interface configuration changes into effect.
Configuring Common Interface Characteristics Default 16 Mbit/Sec Effectivity The CrownNet interface must be reset for changes to take effect. Use the Administration/Communications/xxxxxxxx NIC/ CrownNet/Common/Soft Reset menu (where xxxxxxxx is either Resident or Optional). Notes This cannot be configured from CrownAdmin 3 unless you use remote console. Make sure that you disconnect the printer from the network before you change the ring speed.
Configuring Common Interface Characteristics Auto—Send as the most appropriate frame type, based on the entries in the SAP route-guess table. (See “SAP RouteGuess Table,” later in this section, for more information.) This setting is useful for most environments.
Configuring Common Interface Characteristics n The frame last received by that SAP n The frame last sent to a specific address and that SAP, when using a specific route found in the source routing table. If the frame last sent or received included routing information, the guess entry is updated to try a single-route-broadcast next time.
Configuring Common Interface Characteristics Setting Ethernet Speed The Ethernet Speed menu allows you to select the Ethernet Network Speed. Menu Administration/Communications/Resident NIC/ CrownNet/Common/Ethernet Speed Administration/Communications/Optional NIC/ CrownNet/Common/Ethernet Speed Choices Auto—Automatic selection 10Mb H/D—10 Mbit/Sec Half Duplex 100Mb H/D—100 Mbit/Sec Half Duplex Default Auto Effectivity Immediately Notes Auto is the factory default setting.
Configuring the EtherTalk Protocol Configuring the EtherTalk Protocol This section describes in detail the configuration options available in the Administration/Communications/xxxxxxxx NIC/CrownNet/EtherTalk menu (where xxxxxxxx is either Resident or Optional): n Protocol—Allows you to enable or disable the EtherTalk protocol. n Network Ident[ification]—Allows you to specify the types of responses sent to the network.
Configuring the EtherTalk Protocol Identifying Network Settings Use the Network Ident menu to specify the type(s) of responses sent to the network. Three options are available: n LaserWriter n QMS R[emote] C[onsole] Res[ponder] n HP Zoner Res[ponder] LaserWriter The LaserWriter option identifies how the QMS CrownNet interface registers itself on the network for normal printing.
Configuring the EtherTalk Protocol QMS RC Res [Remote Console Responder] The QMS RC Res option determines how the CrownNet interface registers itself for Remote Console access. Menu Administration/Communications/Resident NIC/CrownNet/ EtherTalk/Network Ident/QMS RC Res Administration/Communications/Optional NIC/CrownNet/ EtherTalk/Network Ident/QMS RC Res Choices Disabled—Disables the CrownNet interface from responding to network look-up requests for type “QMS_REMOTE_CONSOLE.
Configuring the EtherTalk Protocol Default Enabled Effectivity The CrownNet interface must be reset for changes to take effect. Use the Administration/Communications/xxxxxxxx NIC/ CrownNet/Common/Soft Reset menu (where xxxxxxxx is either Resident or Optional). Identifying the Type of Connection The Connection menu allows you to define the appropriate type of connection between the Macintosh and the printer.
Configuring the EtherTalk Protocol Choices Conventional—Allows the Macintosh to print directly to the printer rather than to a print spooler. In other words, a single user can send only a single job at a time since the printer ties up the Macintosh until the job has been printed. If two users send print jobs to the printer, the Macintosh belonging to the first user is tied up until the first job has been printed, and the Macintosh belonging to the second user is tied up until both jobs have been printed.
Configuring the EtherTalk Protocol Notes Conventional—When Conventional is selected, if more than one printer has the same name, -1 is added to the second printer, -2 to the third printer, and so on (for example, QMS2425 and QMS2425-1). If you’re using MultiFinder and have background printing turned on, the PrintMonitor program spools each print job on the start-up disk (Spool folder in the System Folder) before sending it to the printer.
Configuring the EtherTalk Protocol Setting the EtherTalk Zone While the preferred method of configuring the EtherTalk zone is through CrownAdmin (see “Setting the EtherTalk Zone” in chapter 3, “CrownAdmin for Macintosh”), the Zone Name menu allows you to display and set the EtherTalk zone.
Configuring the OS/2 LAN Manager/LAN Server or Microsoft Windows Protocol Default The Default option allows you to reset the zone name (Zone Part 1 and Zone Part 2) to the default.
Configuring the OS/2 LAN Manager/LAN Server or Microsoft Windows Protocol Enabling the OS/2 LAN Manager/LAN Server or Microsoft Windows Network Protocol The Protocol menu allows you to enable or disable the OS/2 LAN Manager/LAN Server or Microsoft Windows Network protocol. Menu Administration/Communications/Resident NIC/CrownNet/Lan Manager/Protocol Administration/Communications/Optional NIC/CrownNet/Lan Manager/Protocol Choices Enabled—Enables the NetBEUI/NetBIOS protocol.
Configuring the OS/2 LAN Manager/LAN Server or Microsoft Windows Protocol Guidelines Keep the following in mind when naming the printer: n Printer names may be up to 16 characters long. n Only uppercase characters are allowed. n Spaces are not allowed in printer names. The first space found ends the name even if you enter other characters to the right of the space. These subsequent characters are cleared to spaces.
Configuring the NetWare Protocol Configuring the NetWare Protocol This section explains how the CrownNet interface provides security in the NetWare environment, and it describes in detail each of the configuration options available in the Administration/Communications/ xxxxxxxx NIC/CrownNet/NetWare menu (where xxxxxxxx is either Resident or Optional): » n Protocol—Allows you to enable and disable the NetWare protocol.
Configuring the NetWare Protocol Because it is based on the unique, network address of the CrownNet interface, this password prevents unauthorized printers from accessing private print queues by using the name of a print server authorized to access those queues. Only one CrownNet interface will generate the correct password associated with a specific print server name.
Configuring the NetWare Protocol Enabling the NetWare Protocol The Protocol menu allows you to enable or disable the NetWare protocol. Menu Administration/Communications/Resident NIC/CrownNet/ NetWare/Protocol Administration/Communications/Optional NIC/CrownNet/ NetWare/Protocol Choices Enabled—Enables the NetWare protocol. Disabled—Disables the NetWare protocol. Default Enabled Effectivity The CrownNet interface must be reset for changes to take effect.
Configuring the NetWare Protocol n PServer Name[3] n Job Check Delay n Conf Check Delay n Burst Mode n PServer Context[1] n PServer Context[2] n PServer Context[3] To set up the print server in NetWare 3.x bindery mode, configure these menu options: n File Svr Name n PServer Name To set up the print server in NetWare 4.
Configuring the NetWare Protocol Naming the Bindery File Server The File Srv Name[1], File Srv Name[2], and File Srv Name[3] options allow you to identify the name of the configuration bindery file server. » Note: The three File Srv Name options allow you to set only a single file server name. However, this name can be up to 47 characters in length. See the “Guidelines,” below. .
Configuring the NetWare Protocol characters, enter up to 15 additional characters in the File Srv Name[3] menu. n Only uppercase characters are allowed. n Spaces are not allowed in file server names. The first space found ends the name even if you enter other characters to the right of the space. These subsequent characters are cleared to spaces. n You can use an underscore character ( _ ) to create a name consisting of more than one word.
Configuring the NetWare Protocol Naming the Bindery Print Server The PServer Name[1], PServer Name[2], and PServer Name[3] options allow you to identify the name of the CrownNet internal print server.
Configuring the NetWare Protocol Setting the Job Check Delay The Job Check Delay option allows you to select the number of seconds between times that the print server checks each print queue for print jobs. This can be used to limit network traffic. Keep in mind the longer the delay the longer the time that a queued job is released for printing and the time that a Print Server begins to print the job.
Configuring the NetWare Protocol Setting Burst Mode Setting burst mode allows you to enable or disable NCP burst mode, which allows very high speed data transfer in NetWare networks. Menu Administration/Communications/Resident NIC/CrownNet/ NetWare/Config PServer/Burst Mode Administration/Communications/Optional NIC/CrownNet/ NetWare/Config PServer/Burst Mode Choices Enabled/Disabled Default Enabled Effectivity Changes in this menu take effect as soon as the printer is put back on line.
Configuring the NetWare Protocol Effectivity The CrownNet interface must be reset for changes to take effect. Use the Administration/Communications/xxxxxxxx NIC/ CrownNet/Common/Soft Reset menu (where xxxxxxxx is either Resident or Optional. Notes The file server name must be contained within the first 16 characters. If the name you are entering is longer than 14 characters you must use the CrownAdmin 3 Edit Settings menu to enter the name.
Configuring the NetWare Protocol Configuring the Remote/Network Printers The R/N Printer menus allow you to configure the remote/network printers. Since the CrownNet interface supports up to eight remote/ network printers, eight menus are available—R/N Printer 1 through R/ N Printer 8.
Configuring the NetWare Protocol Naming the Print Server The PServer Name[1], PServer Name[2], and PServer Name[3] options allow you to identify the name of the print server serving the remote printer. » Note: The print server identified in this menu may not be CrownNet’s internal print server (Administration/Communications/CrownNet/ NetWare/Config PServer/PServer Name [1], PServer Name[2], and PServer Name [3] menus.
Configuring the NetWare Protocol n Only uppercase characters are allowed. n Spaces are not allowed in print server names. The first space found ends the name even if you enter other characters to the right of the space. These subsequent characters are cleared to spaces. n You can use an underscore character ( _ ) to create a name consisting of more than one word.
Configuring the NetWare Protocol Specifying a Printer Name The Printer Name menu allows you to specify a name by which the printer is known on the network. Four options are available: » n Printer Name 1 n Printer Name 2 n Printer Name 3 n Default Note: This name will only make the printer name known to CrownAdmin 3 network utility.
Configuring the NetWare Protocol Guidelines Keep the following in mind when naming the printer: n Printer names may be up to 47 characters long. If the printer name has more than 16 characters, enter the first 16 characters in the Name[1] menu and then up to 16 additional characters in the Name[2] menu. If a print server name has more than 32 characters, enter up to 15 additional characters in the Name[3] menu. n Only uppercase characters are allowed. n Spaces are not allowed in printer names.
Configuring the NetWare Protocol Setting the Frame Type The printer automatically detects the frame types used on the network. However, if you don’t want the printer to see all of them, you can disable one or more in the appropriate menu: n 802.3 IPX Addr[ess] n Ether2 IPX Addr[ess] n 802.2 IPX Addr[ess] n SNAP IPX Addr[ess] n 802.5 IPX Addr[ess] 802.3 IPX Addr for Ethernet Menu Administration/Communications/Resident NIC/CrownNet/ NetWare/Frame Types/802.
Configuring the NetWare Protocol Effectivity The CrownNet interface must be reset for changes to take effect. Use the Administration/Communications/xxxxxxxx NIC/ CrownNet/Common/Soft Reset menu (where xxxxxxxx is either Resident or Optional). 802.2 IPX Addr for Ethernet Menu Administration/Communications/Resident NIC/CrownNet/ NetWare/Frame Type/802.2 IPX Addr Administration/Communications/Optional NIC/CrownNet/ NetWare/Frame Type/802.2 IPX Addr Choices Enabled—Enables the frame type.
Configuring the TCP/IP Protocol 802.5 IPX Addr for Token-Ring Menu Administration/Communications/Resident NIC/CrownNet/ NetWare/Frame Type/802.5 IPX Addr Administration/Communications/Optional NIC/CrownNet/ NetWare/Frame Type/802.5 IPX Addr Choices Enabled—Enables the frame type. Disabled—Disables the frame type. Default Enabled Effectivity The CrownNet interface must be reset for changes to take effect.
Configuring the TCP/IP Protocol n Accnting/Revchan—Allows you to enable TCP/IP accounting and reverse channel (backchannel) information. n Accnting Timeout—Allows you to set the amount of time the CrownNet interface waits for a terminating acknowledgment from the host before allowing another connection. n Port Assignment—Allows you to set the port that is used for TRANSPORT1/STATUS1 communications. n LPD Banner—Allows you to print a banner page after an LPD print job.
Configuring the TCP/IP Protocol Setting the Internet Address The Internet Address menu allows you to set the printer's network (Internet) address. The address is in the format xxx.xxx.xxx.xxx. The address must be set and must be unique. Menu Administration/Communications/Resident NIC/CrownNet/ TCPIP/Internet Address Administration/Communications/Optional NIC/CrownNet/ TCPIP/Internet Address Choices Each xxx triplet can have a value of 001-255. Default 161.033.128.
Configuring the TCP/IP Protocol Setting the Subnet Mask The Subnet Mask menu allows you to set the printer's subnet mask. The mask has the form 000.000.000.000. Each triplet is a number from 001 to 255. If subnets are not used with your network, the subnet address should be 000.000.000.000. Check with your network administrator. See appendix C, “SNMP and TCP/IP Concepts,” for more information on subnetting and subnet masks.
Configuring the TCP/IP Protocol Setting the Default Router Address The Default Router menu allows you to set the Internet address of the default router. The address has the form 000.000.000.000. Each triplet is a number from 001 to 255. If gateways are not used with your network, the gateway address should be 000.000.000.000 (the factory default). Check with your network administrator. See appendix C, “SNMP and TCP/IP Concepts,” for more information on gateways and internet routing.
Configuring the TCP/IP Protocol Deleting the FTP Password File The Remove Passwords menu allows you to delete the FTP password file PASSWD.FTP. This removes the need for password validation of users for FTP and Telnet. See Chapter 7, “UNIX Utilities” for more information on password files. Menu Administration/Communications/Resident NIC/CrownNet/ TCPIP/Remove Passwords Administration/Communications/Optional NIC/CrownNet/ TCPIP/Remove Passwords Choices Yes—Delete the FTP password files.
Configuring the TCP/IP Protocol Blocking Access to Printer Files The Secure Files menu allows you to block network access to files on the printer’s hard disk by locking the password and host files on the printer. This option overrides the Administration menu password.
Configuring the TCP/IP Protocol Menu Administration/Communications/Resident NIC/CrownNet/ TCPIP/AccntingRevChan Administration/Communications/Optional NIC/CrownNet/ TCPIP/AccntingRevChan Choices Enabled—Enables TCP/IP accounting and reverse channel communications and sends accounting information back to the host via UDP packets. Disabled—Disables TCP/IP accounting and reverse channel communications.
Configuring the TCP/IP Protocol Assigning a TCP/IP Port Some application environments have identical port assignments to the QMS TCP/IP interface. The Port Assignment menu allows you to assign a port number to the QMS TCP/IP interface to provide compatibility with these other environments.
Configuring the TCP/IP Protocol Printing an LPD Banner Page This menu allows you to print a banner page after an LPD print job. Menu Administration/Communications/Resident NIC/CrownNet/ TCPIP/LPD Banner Administration/Communications/Optional NIC/CrownNet/ TCPIP/LPD Banner Choices Enabled—Print a banner page after the job. Disabled—Do not print the banner page. Default Enabled Effectivity Changes to this menu take effect immediately.
Configuring the TCP/IP Protocol Disabling the RARP Protocol The RARP menu allows you to enable or disable the RARP protocol. Menu Administration/Communications/Resident NIC/CrownNet/ TCPIP/Protocol/RARP Administration/Communications/Optional NIC/CrownNet/ TCPIP/Protocol/RARP Choices Enabled—Enables the RARP protocol. Disabled—Disables the RARP protocol. Default Enabled Effectivity The CrownNet interface must be reset for changes to take effect.
Configuring the TCP/IP Protocol Specifying a Community Name A community is a group of SNMP agents managed by an NMS, and a community name is associated with a specific NMS address. For the NMS to gain access to the device, the correct community name (up to 15 characters in length) must be supplied when connecting.
Configuring the TCP/IP Protocol Guidelines Keep the following guidelines in mind when setting the Internet Address: n The address must consist only of numbers and periods. Selecting a letter or another symbol results in an error message. n Any xxx value between 10 and 99 must begin with 0 (for example, 10 is entered as 010 and 99 is entered as 099). n Any xxx value between 1 and 9 must begin with 00 (for example, 1 is entered as 001 and 9 is entered as 009).
Setting the Binary Communications Protocol Setting the Binary Communications Protocol » Note: Binary communications protocol (BCP) is not available on some printers. However, if it is available on your printer, the PS Protocol menu appears in all interface menus. Check your printer documentation for availability. The PS Protocol menu allows you to set the binary communications protocol (BCP) for communicating with a PostScript printer over the CrownNet interface.
Setting the Binary Communications Protocol Normal Fixed—Enables standard, ASCII (7-bit) hex protocol over serial, parallel, and CrownNet interfaces. Print jobs cannot change this setting through PostScript operators. QBinary—Enables quoted binary communications protocol (BCP) over the CrownNet interface only. Print jobs can change this setting through PostScript operators. Data in the printable ASCII range also prints.
Setting the Binary Communications Protocol Notes (cont.) If Binary is enabled for the CrownNet interface, you must use the QMS %%Session DOC to concatenate multiple subjobs since the PostScript ^D separator is a feature of only the Normal and QBinary modes. The %%Session DOC is not needed, however, if a binary job, consisting of only a single PostScript file, is sent over the CrownNet interface.
Setting the Binary Communications Protocol example, to send the value 0x14(^T) as data, send the two-character sequence 0x01 0x54 (^a T) instead. (ASCII “T” is the result of XORing ^T with 0x40). This method of quoting guarantees that whenever the printer receives any of the eight control characters, the control function is intended regardless of whether the preceding character is a ^A. Any data byte not equal to one of the eight special control characters is transmitted by sending the data byte.
Setting the Default Job Priority Setting the Default Job Priority » Note: Job priority is not available on some printers. However, if it is available on your printer, the Def Job Prio menu appears in all interface menus. Check your printer documentation for availability. The Def Job Prio menu allows you to specify which jobs are printed first, according to the interface through which they are received, when jobs are received simultaneously.
3 CrownAdmin for DOS In This Chapter . . .
Introduction Introduction This chapter explains how to open and close CrownAdmin for DOS on the PC and how to access Remote Console. Note: CrownAdmin for DOS only works with CrownNet version 2.05 or earlier versions. » Opening CrownAdmin Use the following procedure to open CrownAdmin for DOS: 1 Make sure the CrownAdmin directory is in the path, or change to the CrownAdmin directory. If necessary, refer to your DOS manual for information on editing the DOS path command in the AUTOEXEC.BAT file.
Using Remote Console 1 In the list of printers, double-click on the printer name. Note: If the appropriate printer isn’t displayed in the list, rescan the network for available printers by choosing Re-Scan from the Scan menu or by choosing the Re-scan button on the toolbar. Also, verify that filters are not preventing the printer name from being listed.
Closing CrownAdmin Closing CrownAdmin Use the following procedure to close CrownAdmin: n Double-click on the control box, or n From the control box menu choose Close.
4 CrownAdmin 3 In This Chapter . . .
Introduction Introduction After presenting an overview of CrownAdmin 3 for Windows, AIX, HP-UX, Solaris, and SunOS, this chapter explains how to open and close CrownAdmin 3 and how to access the online user’s guide.
About CrownAdmin 3 About CrownAdmin 3 CrownAdmin is a software utility that allows you to monitor and configure QMS printers and perform network operations on printers connected to Ethernet or Token-Ring. Some of the things you can do through CrownAdmin 3 include the following: n Configure network protocols on the printer interface daughterboard. n Configure printer parameters n Define groups of printers with common characteristics so you can easily make global configuration changes.
Opening CrownAdmin 3 Windows 95 and Windows NT Double-click the CrownAdmin 3 icon in the CrownAdmin 3 group. Solaris/SunOS, AIX, and HP-UX 1 Make sure the CrownAdmin 3 executable directory is in the path, or change to the crnadm directory. 2 Type ./crnadm↵ » Note: For information on the UNIX Host Software, see chapter 6, “UNIX Utilities.” OS/2 Use one of the following procedures to open CrownAdmin 3 for OS/2: n Double-click on the CrownAdmin 3 icon.
Opening CrownAdmin 3 zones. A zone is a subgroup of users within a larger group of interconnected networks. Because you can have up to 64K nodes on an EtherTalk network, it’s common to divide larger networks into zones to reduce traffic. Use the following procedure to attach a printer to and detach a printer from a specific zone. If necessary, choose the Help button to see online help. 1 From the Network menu, choose Set EtherTalk Zone...
Opening CrownAdmin 3 6 Click the Scan... button to rescan the network for available printers. The printer must reset itself after the zone is changed, so rescanning is necessary to display the reset printer in the Printers box. 7 Choose the Done button to return to the CrownNet window.
Opening CrownAdmin 3 5 In the Max. Printer Entry box, type the maximum number of printers you want to display in the list box. The range is 64-1000. The default is 64. 6 By default, zones as well as printers are scanned. If you do not want zones scanned, deselect Rescan Zones. 7 Click OK to return to the CrownAdmin 3 desktop. Naming the Printer Your printer’s default name on a network is the model, such as the QMS 2425 Print System.
Using the Online User's Guide Using the Online User's Guide The on-line user’s guide contains complete information on using CrownAdmin 3. Accessing the Online User's Guide You can access the user’s guide in these ways: n In the main CrownAdmin 3 window, from the Help pull-down menu choose Contents. n In any CrownAdmin 3 dialog box, choose the Help button.
Configuring the Interface and the Printer Configuring the Interface and the Printer Use the array of buttons located on the lower right of the main CrownAdmin 3 screen. When you click on one of the printer configuration buttons this area will change to the “Edit Settings” area. You can then edit and change the printer configuration setting based on the button you selected.
Configuring the Interface and the Printer Button 4-10 Description Button Description Use this button when TCP/IP protocol is available to access printer and interface information. Use this button to access memory configuration values. Use this button to access operator control configurations for the selected printer. Use this button to access the built-in printer web page settings.
Configuring the Interface and the Printer Button Description Button Description Use this button to access configurations for an optional CrownCopy scanner on the selected printer. Use this button to access PostScript configurations on the selected printer. Use this button to access configurations for the HPGL emulation on the selected printer. Use this button to access configurations for the HPPCL emulation on the selected printer.
Configuring the Interface and the Printer Button Description Button Description Use this button to access configuration options on CrownNet versions 1.x. Use this button to access configuration options on CrownNet versions 3.x and above. Use this button to access configurations for the EtherTalk interface on the selected printer. Use this button to access configurations for the TCP/IP interface on the selected printer.
Using Remote Console Button Description Button Use this button for configuring QMS print systems that are CrownNet enabled. Description Use this button for statusing QMS and other vendors’ print systems via the standard MIB. Other buttons can appear representing other vendors. Use this button to configure products that support a particular MIB. » Note: When accessing the input and output trays on the selected printer, you must add a 1 to each tray number to select the correct tray.
Using Remote Console Accessing Remote Console Use the following procedure to access Remote Console. If necessary, choose the Help button to see on-line help. 1 Select the appropriate printer. Note: If the appropriate printer doesn’t display in the Printers box, click the Scan... button to rescan the network for available printers. » 2 From the Printer menu choose Remote-Console (or click the Remote Console button). CrownAdmin 3 opens a terminal window for the Remote Console session.
Closing CrownAdmin 3 Closing CrownAdmin 3 To close CrownAdmin 3, from the File menu, choose Exit. Close CrownAdmin 3 for Macintosh as you would any Macintosh application: n Click the close box, or n From the File menu choose Quit.
5 CrownNet Manager for OS/2 In This Chapter . . .
Introduction Introduction This chapter explains how to open and use CrownNet Manager for OS/2 on a workstation to monitor and customize your OS/2 printing environment, and how to install and use the QMS CrownNet Print Utility for Windows. Overview of CrownNet Manager for OS/2 CrownNet Manager for OS/2 is installed on the server to enable printing to QMS Crown printers with a QMS CrownNet interface. It supports the following OS/2 server software: n IBM LAN Server 1.3 and later, running under OS/2 1.
Opening CrownNet Manager for OS/2 Printing Directly to the Printer It’s possible to bypass the server and send print jobs from your workstation directly to the printer. This procedure cuts down on network traffic because the jobs are spooled on your workstation rather than on the server. The following information will help you print directly to the printer. n Make sure OS/2 and workstation software are installed on the workstation.
Using CrownNet Manager Using CrownNet Manager The CrownNet Manager for OS/2 shows the current status of each installed port of the attached printer (for example, if a printer error has occurred). If many printers have been installed, you can scroll through the list by using the scroll bar or the PgUp/PgDn keys. Each port of a printer is displayed as QMS_hwaddress, where hwaddress is the CrownNet interface’s hardware address (Administration/Communications/Networkx/CrownNet/Common/HW Address menu).
Using CrownNet Manager Using the Install Menu Use the Install menu to register newly attached CrownNet printers: 1 From the Install menu choose Install. All available CrownNet printers (those operating and on line) are displayed in the Installation of CrownNet Ports dialog box. They may be identified by their default hardware addresses (QMS_080086xxxxxx). Hardware addresses are set in the Administration/Communications/Networkx/CrownNet/Common/ HW Address menu.
Using CrownNet Manager Turning Truncation On and Off By default, the log file is truncated to save hard disk space. If you want to record every event, select Auto-truncate to turn off truncation. Truncation is selected when a checkmark appears next to the command. Viewing the Log File There are two ways to view the log file: n From the Logfile menu choose View. n Use any text editor. Using the Remove Menu Use this menu to remove individual CrownNet printers that will not be used: 1 Choose Remove.
Using CrownNet Manager hardware address (Administration/Communications/Networkx/ CrownNet/Common/HW Address menu). The factory-default hardware address is 080086xxxxxx. See chapter 2, “Printer Configuration,” for more information on hardware addresses. n Status—The status may be identified as OK, Internal error, Printing, or No response. No response is reported if the printer is off, the protocol is disabled, or the printer name has changed.
Closing CrownNet Manager Closing CrownNet Manager To close the CrownNet Manager for OS/2, double-click on the control box. Additional Technical Notes n CrownNet Manager for OS/2 does not support printing from LAN Server if NetBIOS-over-TCP/IP is activated because NetBIOSover-TCP/IP completely replaces the NetBEUI protocol stack. Printing from LAN Server is fully supported if NetBEUI is used. n NetBEUI must be enabled in LAN Manager. NetBEUI and TCP/IP can be enabled and active at the same time.
6 CrownNet Print Utility for Windows: Microsoft Windows Network Support In This Chapter . . .
Introduction Introduction The QMS CrownNet Print Utility for Windows is a dual-purpose application for serverless or client-server (server-based) network printing in a Windows environment. It provides two functions: n Installs and maintains CrownNet ports as Windows printer ports. n Captures and monitors print jobs directed to CrownNet LAN Manager/LAN Server (NetBIOS/NetBEUI) ports.
Setting Up Serverless Printing Setting Up Serverless Printing After you have used one of the procedures in the QMS CrownNet Setup Guide to install the print utility, your network printers will be directly available from any Windows application. You can do a quick check of the setup by choosing Print or Print Setup from the File menu of any Windows application.
Getting Help Refresh Option Use the CrownNet Print Utility’s Refresh command to obtain printer status updates manually. This list shows the currently installed Windows ports and their current status. The list is automatically updated every 15 seconds, but you can use Refresh to update it at any time. Getting Help Choose Help in the CrownNet Print Utility for on-line help on how to use the utility. A QMS customer support list is also available in the online help.
7 UNIX Utilities In This Chapter . . . n “Setting the Internet Address” on page 7-2 n “QMS qpr Command” on page 7-5 n “FTP (File Transfer Protocol)” on page 7-8 n “Password Files” on page 7-11 n “Host Address Files” on page 7-14 n “Printing and Transferring Files” on page 7-21 n “QMS LPD (Line Printer Daemon)” on page 7-24 n “HP-UX Versions 9.x and 10.
Introduction Introduction The QMS UNIX Host Software supports many varieties of UNIX, including the following: n AIX Version 4.1 n HP-UX Versions 9.x and 10.x n Sun Solaris Version 2.5 n SunOS Version 4.1.2 n SCO Build 10 n SGI Version 5.3 n SYS V Release 3 This chapter lists the main differences between HP-UX Versions 9.x and 10.
Setting the Internet Address The bootp Protocol The Bootstrap Protocol (bootp) is an application-level protocol used for reading operating environment parameters (such as the Internet address) at printer startup. 1 If necessary, update the system host table by adding the following line to the /etc/hosts file: internetaddress hostname↵ where internetaddress is the Internet address of the printer and hostname is the name of the host.
Setting the Internet Address 4 Start the bootp daemon (if it isn’t already running). Usually, the command is bootpd↵ However, this command is system dependent. Consult your system documentation. 5 Restart the printer to download the Internet address, default router (gateway) address, and subnet mask. The rarp Protocol The Reverse Address Resolution Protocol (rarp) is a low-level transport layer protocol that reads the Internet address at printer startup.
QMS qpr Command 5 » Restart the printer to read the Internet address. Note: To disable bootp or rarp protocol, select the TCPIP button in the main CrownAdmin 3 window. Select the protocol in the options list and select disable in the edit settings window. QMS qpr Command If you’re printing files over TCP/IP, the QMS qpr command can be used to send files to your QMS printer.
QMS qpr Command -f title Changes the title of the document (file) on the header page to title. The default title is the name of the file. -F left top Specifies the offsets of the logical page within its page spot. Offsets are positive or negative displacements from the edges in decipoints (1/720"). -g fn cycle unit Requests that filename fn (a printer-resident file) be compiled and displayed as the background image of the job.
QMS qpr Command -K # fold mar thick Prints the job in booklet format. # specifies the number of sheets of paper making up the booklet. fold specifies the direction of the fold (vertical/horizontal). mar specifies the distance between the logical page and the fold. thick is the thickness of the paper being used in 1/10 mils (in other words, in increments of 1/10,000").
FTP (File Transfer Protocol) -R fpage lpage Specifies a range of logical pages to print. You may use “*” (the quotation marks are mandatory) for lpage to indicate the end of the document. The default setting is 1 “*” (the quotation marks are mandatory). -S type Selects the size of the logical page mapped to the physical sheet of paper to be used by the current print job. The values of type are the same as for -i. -t Prints the document in tumble duplex mode (if supported by your printer).
FTP (File Transfer Protocol) printer, check the number of jobs in the print queue, list the available fonts, and send files to the printer. While FTP is an interactive program that requires you to log on the printer before sending commands, these commands can be entered into a UNIX shell script or a PC batch file that executes the commands automatically. In this way, a continuous check of the printer job queue, for example, can be done by writing a script that loops around the appropriate FTP commands.
FTP (File Transfer Protocol) Logging in to a Printer via FTP When you connect to a QMS Crown printer using FTP, you can interactively request information from the printer as well as send data to the printer to be printed or stored. To log in to a printer, type either ftp printername↵ (where printername is the host name of the printer to which you want to connect) or ftp ipaddress↵ (where ipaddress is the IP address of the printer to which you want to connect).
Password Files Example ftp> quit↵ 221 Goodbye unix 2] Password Files If the printer has a hard disk, you can secure the files on the hard disk through the use of passwords.
Password Files Download the Password File 1 Make sure the Administration/Communications/xxxxxxxx NIC/CrownNet/TCPIP/Secure Files (where xxxxxxxx is either Resident or Optional) option is disabled. See chapter 2, “Printer Configuration,” for complete information. » 2 Make sure the printer's hard disk is configured correctly. 3 Log in to the printer as root. 4 Type cd admin↵ to change to the admin directory. 5 Type put password.
Password Files Logging In with a Password Once the passwords are in effect, users are prompted for a password when they log in to the printer. Example—Incorrect Password This example shows what happens when you try to log in with an incorrect password (notice that the password does not appear on the screen when you type it). The host in this example is identified as unix, and the printer is identified as chaucer: unix 6] ftp chaucer Connected to chaucer. 220 QMS CrownNet Rev. x.
Host Address Files Listing the Contents of the Password File Use the UNIX cat command to list the contents of the original PASSWD.FTP file on the host system: unix 9] cat password.ftp↵ jess:newark brian:wilmington karen:whonoz ken:deerfield janice:mobile melissa:elibom Host Address Files If your printer has a hard disk, you can ensure that only host computers with one of the specified Internet addresses are allowed access to the printer through the use of a host address file.
Host Address Files Download the Host Address File 1 Make sure the AdministrationlCommunications/xxxxxxxx NIC/CrownNet/TCPIP/Secure Files option (where xxxxxxxx is either Resident or Optional) is disabled. See chapter 2, “Printer Configuration” for complete information. » 2 Make sure the printer's hard disk is configured correctly (see “Identifying Hard Disks,” later in this chapter). 3 Log in to the printer as root. 4 Type cd admin↵ to change to the admin directory. 5 Type put host.
Directory Commands Listing the Contents of the Host Address File Use the UNIX cat command to list the contents of the original HOST.EQ file on the host system: unix 16] cat host.eq↵ 192.009.200.001 192.009.300.003 192.009.300.
Printer Directories Listing the Contents of a Directory (dir) To list the contents of a directory, type dir↵ Example—This example lists the directories available in the printer's root directory. The following sections of this chapter describe these printer directories in more detail. ftp> dir↵ 200 PORT command successful 150 Opening data connection for dir (161.33.128.1.7.107) (0 bytes), (mode ascii. admin disk help no_doc_cmds usr 226 Transfer complete. 28 bytes received in 0.01 seconds (2.
Printer Directories DISK Directory Only users logged in as root have access to this directory. The printer’s hard disk(s) are accessed through this directory. You can put files to or get files from any physical subdirectory. The complete pathname must be specified. » Note: Typing dir↵ in this directory produces the error message invalid dir command. HELP Directory After changing to this directory (cd help↵), type dir↵ to list the commands supported by the server.
Printer Directories %! %%Title: Scottc Title %%For: Scottc For %%Routing: Scottc Routing %%IncludeFeature:header(on)trailer(off) %%End Comments Example 1—In this example, the user (scottc) puts the file SCOTTC.TXT to a printer directory other than NO_DOC_CMDS: ftp> put scottc.txt↵ 200 PORT command successful 150 Opening data connection for scottc.txt (161.33.128.1.7.107), (mode ascii. 226 Transfer complete local:scottc.txt remote: scottc.txt 10457 bytes sent in 0.009 seconds (1.
Printing and Transferring Files When the job is printed, the following information is included on the header page. Notice that the information given in the %%For and %%Title DOCs overrides the default job owner and job title. emulation JOB # Scottc Title For: Routing: Scottc For Scottc Routing Submit queue: Submitted Started: Ethernet 0:36:32 0:36:32 USR Directory You can put files to or get files from this directory. To get a file, you must know the filename in advance.
Printing and Transferring Files Purpose Sets the type of data contained in the file to be put (sent) to the printer. filetype binary—For 7-bit or 8-bit binary data ascii—For other data Notes This command changes the way the host sends data, not how the interface receives the data.
Printing and Transferring Files Notes You can use the put or mput command in any directory. However, to put or mput files to a hard disk, you must be in the ADMIN, DISK, or USR directory. (If you are not already in the directory, the file prints.) Only users with “root” privileges can put or mput files to the ADMIN and DISK directories.
Printing and Transferring Files get Command The get command allows you to transfer files from the printer to the host. Syntax get filename Purpose Transfers files from the printer’s hard disk to the host. filename The name of the file as it appears on the printer’s hard disk. If the file is not in the host’s root directory, use the full pathname. Notes If the current directory is ADMIN, only users with “root” privileges can get files.
QMS LPD (Line Printer Daemon) QMS LPD (Line Printer Daemon) The QMS LPD (Line Printer Daemon) allows your printer to appear as a remote UNIX print system to all supported BSD LPD-capable systems. The Berkeley remote print system is supported by many hosts and is easy to configure. It must be RFC 1179 compliant. » Note: The QMS LPD does not support any of the optional command line parameters used by lp or lpr.
QMS LPD (Line Printer Daemon) » Note: For systems running the Domain Name Service (DNS), this Internet address/node name pairing should also be added to the DNS administrative database files. (See your UNIX documentation for more information.) Modifying the Printcap Entry The printer capability file is normally /etc/printcap. The UNIX lpr command looks for this file each time a print request is made.
QMS LPD (Line Printer Daemon) Monitoring Status Using LPC LPC is a UNIX utility that allow the system administrator to enter several UNIX printer control commands through a single command.
HP-UX Versions 9.x and 10.x HP-UX Versions 9.x and 10.x Because the QMS UNIX Host Software supports HP-UX Versions 9.x and 10.x, this section lists the major differences between HP-UX Version 9.x and HP-UX Version 10.x. For more complete information see Hewlett-Packard’s Release Notes for HP-UX 10.x. n The minimum memory configuration for Version 10.x is 16 MB. n Version 10.x uses a new file system layout based on the industrystandard Novell USL and OSF/1 (often called a V.4 file system).
8 Printer Web Page In This Chapter . . .
Introduction Introduction Inside your new QMS printer resides an HTTP (Hyper-Text Transfer Protocol) based web page that can be accessed from the most common web browser software, that is, Netscape Navigator and Microsoft Explorer. This web page gives you access to the most frequently accessed printer configurations and gives you instant access to printer status. Anyone on your company intranet can access the QMS printer through their web-browser software.
Types of Printer Web Pages Setting Up Your Browser Software Since your printer will reside on your intranet and will not be accessible beyond the firewall of your network, you must set up the proper “preferences” in your browser software. Your printer name must be added to the “no proxy” list in the preference options of the browser. See “Accessing the Web Page”, section of the CrownNet Setup Guide for specific procedures on setting up your browser software.
Types of Printer Web Pages Home Page The Home Page is the starting point for all access to the printer web pages. On this page you can find hotlinks to all of the supporting web pages for your printer.
Types of Printer Web Pages Operator Control Page The Operator Control hotlink on the home page jumps to the Operator Control page. This page contains a form which allows you to view or configure settings in your printer. » Note: When you submit changes to this form, the printer must be online. General Settings Page The General Settings Page contains links to different groups of printer configuration settings. This information can be viewed to show you the status of the printer but it can not be changed.
Types of Printer Web Pages Statistics Page The Statistics hotlink on the home page allows you to check the amount of usage for printer consumables, such as the number of sheets, faces and planes printed as well as the average coverage of toner. » Note: The number of sheets/faces printed statistics differ from the number of sheets printed statistics on the printer’s start-up and status pages, which refer to the total number of sheets/faces of media printed during the life of the printer. QMS, Inc.
Web Page Help System Web Page Help System Your printer web page is supported with help and support tools located at the QMS web site. When you click on the Help button on the printer home page you will be linked to an HTML page located at the QMS web site. From here you can link to topic which applies to your specific problem.
Email Notification on Printer Error Email Notification on Printer Error This feature provides email notification to a specified user when the printer encounters an error (such as paper out). You have the option of selecting when the message is sent. Once an email message has been sent, another email message is sent when the error condition has been cleared. Configuration To use the email notification feature, you must configure the SMTP parameters using either CrownAdmin or CrownView.
Email Notification on Printer Error » Note: The asterisks (*) indicate the required SMTP Parameters. » Note: You have the option of selecting when the email is sent after the error condition has occurred. You may also select “Test” which sends an email immediately and allows you to test the settings without creating a printer error.
9 Troubleshooting In This Chapter . . .
Introduction Introduction Network printing difficulties may be caused by one of the five different network components—the printer, the print server, the file server, the workstation, or the network connections between these devices. This chapter contains a list of network printing problems and possible solutions. Besides this manual, you might also need your printer user’s guide and any network troubleshooting documentation or software you have.
CrownAdmin for DOS Problems Configuration changes in the Administration/Communications/ xxxxxxxx NIC/CrownNet menu (where xxxxxxxx is either Resident or Optional) don’t take effect. n Turn the printer off and then on again. Some configuration changes take effect only after the printer is turned off and restarted. The print quality is poor. n Refer to your printer user’s guide. The media jams. n Refer to your printer user’s guide. CrownAdmin for DOS Problems CrownAdmin for DOS reports Out of Memory.
CrownAdmin 3 for Windows, Solaris/SunOS, AIX, and HP-UX CrownAdmin 3 for Windows, Solaris/SunOS, AIX, and HP-UX Problems » Note: Other troubleshooting information is included in the on-line user’s guide. Chapter 4, “CrownAdmin 3” of this manual explains how to access and use the on-line user’s guide. n An error message, stating a library file cannot be opened, occurs when CrownAdmin 3 is opened on a UNIX server. In the UNIX environment, CrownAdmin 3 is an Xwindows application.
EtherTalk Problems 2 After logging into the remote host, set the remote environment to port display messages to the local host’s IP address by typing setenv DISPLAY local_host’s_IP_address:0.0 For example, if the local host’s IP address is 161.33.131.151, you would type setenv DISPLAY 161.33.131.151:0.0 EtherTalk Problems EtherTalk icons are missing from the Control Panel. n Reinstall the EtherTalk software that came with your computer’s Ethernet board. The printer doesn’t appear in the Chooser.
EtherTalk Problems You can’t print. n Have you identified the network, zone, and printer (Macintosh Control Panel and Chooser)? n Is AppleTalk active (Macintosh Chooser)? n Is EtherTalk enabled (Administration/Communications/xxxxxxxx NIC/CrownNet/EtherTalk/Mode menu, where xxxxxxxx is either Resident or Optional)? You can’t select devices on the printer port. n Do you have Chooser version 3.4 or later? This version is necessary to select a device on the printer port.
OS/2 LAN Manager/LAN Server Problems OS/2 LAN Manager/LAN Server Problems The QMS pipe doesn’t appear when you’re adding a printer. n Did you install the CrownNet Manager for OS/2 correctly? The printer’s print queue fills up, but nothing prints.
NetWare Problems You minimized CrownNet Manager for OS/2 but can’t find the minimized icon. The location of the minimized icon depends on the version of OS/2 you are using: - In OS/2 version 1.x the minimized icon is on the desktop. - In OS/2 version 2.x the minimized icon is in the Minimized Window Viewer. The server hangs. n Make sure that CrownNet Manager for OS/2 is open only once. NetWare Problems Print screen data doesn’t print.
NetWare Problems The printer won’t connect to a file server as a NetWare print server. n Reset the password for the print server. Refer to “Configuring the NetWare Protocol” in chapter 2, “Printer Configuration,” for instructions. The application says a print job was sent to the printer, but it doesn’t print. n Did you either use the capture command at the DOS prompt before entering an application, include it in your AUTOEXEC.
NetWare Problems n Did you assign a print queue that is not connected to a print server? Some print jobs pass through the print queues without printing. n Is the printer set up to understand the page description language your print job uses (Administration/Communications/xxxxxxxx NIC/CrownNet/Common/Emulation menu, where xxxxxxxx is either Resident or Optional)? PCONSOLE reports that the remote printer is not connected.
NetWare Problems You have a problem selecting and using a print queue. n Print queues you select for the QMS CrownNet interface to service should not also be serviced by a printer connected directly to the file server. If you have a problem selecting and using a print queue in NetWare version 2.x or later, use the following procedure to check whether a print queue is assigned to another printer: 1 Log in to the file server as supervisor. 2 Run the NetWare SYSCON utility.
TCP/IP Problems TCP/IP Problems All UNIX Systems The file doesn’t print. n Is the printer correctly configured in the spooling system? n Is there a printer error? Check the printer’s log file on the host for problems with the spooling system, and check the TCP/IP status file for printer status information returned from the printer via TCP/IP. n On BSD and SGI spooling systems, the log file is located in / usr/spool/printername/log. The status file is located in /usr/ spool/printername/status.
Updating CrownNet Software SYS V UNIX Systems The log or status file is not being updated. n The file is not writable by lp. Perform the following operations on it: chown lp filename↵ chgrp lp filename↵ chmod 775 filename↵ The job doesn’t reach the printer. n Check the printer’s log file for the message Hostname printername not found in host table. Add the printer to the /etc/hosts file.
Updating CrownNet Software System Requirements n If your printer has a hard disk, there are no special system requirements. n If your printer doesn’t have a hard disk, it must have a recent firmware release (March 1995 or later). If you’re unsure about the release date of the firmware, contact QMS. (See appendix A, “QMS Customer Support,” for customer contact information.) u » Caution: Make sure the printer does not receive any print jobs during the upgrade downloading process.
Updating CrownNet Software 2 Ensure that the Emulation option for the interface you plan to use to download the CrownNet software is set to ESP or PostScript. You’ll find the Emulation option in the Administration/Communications/xxxxxxxx NIC/ menu (where xxxxxxxx is either Resident or Optional). 3 Ensure that the printer is on line and idle. Downloading the Software Macintosh Procedure 1 In the Chooser, choose the printer that has the CrownNet software you want to update.
Updating CrownNet Software 6 Select the new CrownNet software PostScript XXXXXXXX.PS file (the name of this file varies), and choose Send. A “ReadMe” file on the root directory of the CD-ROM shows you where the file is located on the CD-ROM. The downloading process takes about 5 minutes. u Caution: Once you’ve sent the PostScript file to the printer, do not turn the printer off and on again until you’ve waited at least 5 minutes even if the message window reads Idle.
Updating CrownNet Software PC and UNIX Procedure 1 Insert the CrownNet upgrade CD-ROM in the computer’s CDROM drive. Note: On UNIX systems you may have to mount the CD drive before using the CD-ROM. Go to the root directory and make a directory for the CD-ROM.
Updating CrownNet Software 3 After at least 5 minutes, if the printer doesn’t reboot automatically, turn it off and then on again. n Printers with a hard disk attached reboot automatically. n Printers without a hard disk attached must be rebooted manually. n Older printers with a hard disk may have to be turned on and off twice.
A QMS Customer Support In This Chapter . . .
Sources of Support Sources of Support Several sources of help and information are available, depending on the type of help you need: Your QMS Vendor Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your vendor has specially trained service technicians available to answer questions, and the equipment to analyze your printer problems. Your Application Vendor Often, “printing” problems have more to do with the application being used than with the printer.
Sources of Support CompuServe Through CompuServe, you ask general (non-technical) questions, share information with other users, and access printing information and programs. When you use CompuServe, type go qmsprint↵ to go directly to the forum where QMS is located. The QMS library section contains application notes, printer drivers, utilities, technical information, and announcement files.
Sources of Support QMS Customer Response Center (CRC) You can contact the QMS Customer Response Center (CRC) in three different ways: n Telephone—You can call the CRC at (334) 633-4500 (US) Monday–Friday, 7:00 am–6:00 pm, Central Time.
QMS Worldwide Offices QMS World-wide Offices QMS United States and Latin America General Contact 1 (334) 633-4300 Fax 1 (334) 633-4866 Email info@qms.com Internet http://www.qms.com Information on QMS products, supplies, and accessories, and on the authorized QMS remarketer or service provider nearest you 1 (800) 523-2696 Customer Response Center (CRC) Technical Assistance 1 (334) 633-4500 7:00 am–6:00 pm Central Time Fax 1 (334) 633-3716 Internet http://www.qms.
QMS Worldwide Offices QMS in Japan General Contact (+81)-3 3779-9600 Fax (+81)-3 3779-9650 Internet http://www.qmsj.co.jp QMS in Latin America General Contact Cra 43 DD#8-42 Officina 201 Medellin, Colombia (+57) (4) 312 13 70 Fax (+57) (4) 268 92 97 QMS EMEA QMS Australia Anitech Sydney Business & Tech.
QMS Worldwide Offices QMS Italy Via della Repubblica 56 43100 Parma Italy (+39) 52–1231 998 Fax (+39) 52–1232 902 QMS Nordic Arenavägen 41, 6th floor 121 77 Johanneshov Sweden, Finland, Sweden Norway, and (+46) 8–600 01 30 Denmark Fax (+46) 8–600 01 33 QMS South Africa QMS UK United Kingdom and Ireland Saskay House Unit 24 Sunninghill Business Park Peltier Road, Sunninghill, Johannesburg Republic of South Africa (+27) 11–807 6957 Fax (+27) 11–807 6960 Old Bridge House, The Hythe Staines, Middlesex TW
B Technical Specifications In This Appendix . . .
CrownNet Specifications CrownNet Specifications Features B-2 n ETRAX microprocessor operating at 32 MHz n 1-2 MB Flash ROM n 256 KB SRAM n 2 MB DRAM n Diagnostics n Hardware address—configurable n Job cancellation support n Job ID handling n QMS CrownAdmin 3 for AIX, HP-UX, Solaris, SunOS, Macintosh, OS/2, and Windows support n QMS CrownAdmin for DOS n QMS CrownNet Manager for OS/2 support n QMS CrownNet Print Utility for Windows 98 support n QMS Network Print Monitor for Windows
CrownNet Specifications Networks and Protocols Ethernet n EtherTalk (Phase 2) n OS/2 LAN Manager/LAN Server/Microsoft (NetBIOS/NetBEUI) n NetWare (IPX/SPX) n TCP/IP (including AIX, BSD, HP-UX, and SYS V systems) Token-Ring n OS/2 LAN Manager/LAN Server (NetBIOS/NetBEUI) n NetWare (IPX/SPX) n TCP/IP (including AIX, BSD, HP-UX, and SYS V systems) Network Attachments n 10Base2 (thin-wire) Ethernet via BNC connector n 10Base 5 (thick-wire) Ethernet via AUI connector n 10BaseT/100BaseT (twist
EtherTalk Specifications EtherTalk Specifications Connections n Conventional—1 n PAP (Printer Access Protocol) spooling—4 Features n ADSC 2.
OS/2 LAN Manager/LAN Server Specifications OS/2 LAN Manager/LAN Server Specifications Connections n Multiple queues supported n Multiple servers supported OS/2 Features n QMS CrownNet Manager for OS/2 support n QMS CrownAdmin 3 for OS/2 support n Help—OS/2 style, context sensitive n IBM LAN Server Version 1.3 and above running on OS/2 1.2 and above n Job completion notification n Job error detection, reporting, and logging n Microsoft LAN Manager Version 2.0c and above running on OS/2 1.
Microsoft Windows Network Features Microsoft Windows Network Features n QMS CrownNet Print Utility for Windows support n QMS CrownAdmin 3 for Windows support n Help—Windows style, context-sensitive n Microsoft Windows 3.1 with LAN Server/LAN Manager Workstation Service n Windows for Workgroups 3.11, Windows NT 3.
NetWare Specifications NDS Connections n Print server - File servers—16 simultaneous - Print queues—64 n RPrinter and NPrinter—total of 8 simultaneous in any combination n PServer and RPrinter/NPrinter active simultaneously Features n Novell YES certified n Copies—NetWare count support n QMS CrownAdmin for DOS and CrownAdmin 3 for AIX, HP-UX, Macintosh, OS/2, Solaris, SunOS, and Windows support n Dynamic timeouts n Encrypted password support n File server discovery on reboot n Frame t
TCP/IP Specifications Protocols n IPX (Inter Network Packet Exchange) n NCP (NetWare Core Protocols) n RIP (Routing Information Protocol) n SAP (Service Advertising Protocol) n SPX (Sequential Packet Exchange) n NDS (Novell Directory Services) TCP/IP Specifications Connections n FTP (File Transfer Protocol)—4 n LPD (Line Printer Daemon)—4 n Telnet—8 n Transport1—8 Features B-8 n Accounting support n QMS CrownAdmin for DOS and CrownAdmin 3 for AIX, HP-UX, Solaris, SunOS, Macintosh,
TCP/IP Specifications n qef support n Reverse channel support n SNMP support n STATUS1 (QMS) support n Subnet mask support n TCP (Transmission Control Protocol) windowing n Telnet options support n TRANSPORT1 (QMS) support n QMS UNIX Host Software support n Requirements for Internet Hosts—Communication Layers n Requirements for Internet Hosts—Application and Support n Wollongong’s Pathworks compatibility FTP n Password protection via PASSWORD.
TCP/IP Specifications n IP (Internet Protocol) n RARP (Reverse Address Resolution Protocol) n SNMP (Simple Network Monitoring Protocol) n TCP (Transmission Control Protocol) n Telnet n UDP (User Datagram Protocol) SNMP n MIB II compliant n QMS MIB n Traps—5 reports to up to 5 NMSs Telnet n Connection timeout—None n QMS Remote Console support n Simultaneous connections—8 n Time mark v B-10 QMS CrownNet System Administrator's Guide
C SNMP and TCP/IP Concepts In This Appendix . . .
Introduction Introduction This chapter first provides a brief overview of SNMP, and then it discusses several TCP/IP concepts, including subnetting and subnet masks, internet routing and gateways, and Class A, B, and C, Internet addresses. Terms are defined in the glossary. SNMP A manageable network is composed of one or more Network Management Stations (NMSs) and a group of agents.
SNMP occur on the agent's device and about which the NMS should know (for example, a media jam). Since these messages are generated by the agent, it is mandatory that the addresses of these NMSs be defined so the agent will know where to send the information. Up to five NMSs can be configured through the SNMP Config submenu. When a printer error occurs, the agent sends the information to each of the defined management stations.
SNMP Group Notes qmsloCtl Front end parameters. qmsHTTP Printer web page parameters. qmsloTimeOuts Printer timeout parameters. qmsloPages Special page parameters. qmsSerial Optional serial interface parameters. qmsParallel Parallel interface parameters. qmsEngine Print engine parameters. Varies depending on the model of printer. qmsAccounting Printer-based accounting parameters. qmsScanner Optional scanner parameters. qmsPS Printer’s PostScript parameters.
TCP/IP » Note: Some NMSs require settings to be identified as integers rather than as strings. If this is necessary, check the MIB for the integer corresponding to the desired setting. Example This example shows how to change the printer’s default EtherTalk connection from Both to Spooling. 1 Change the value. Set enterprises.qmsInc.qmsRel.qmsIF.qmsIFSetup.qmsIFApple.qmsIFAppleTalkMenu.altkConnType to Spooling. 2 Make the change permanent (save it to NVRAM). Set enterprises.qmsInc.qmsRel.qmsIF.
TCP/IP words, it creates a hierarchical address, which identifies a subnet within an internet and then a host within a subnet. The main advantage of subnetting is that it accommodates large growth since a given gateway does not need to know as much detail about distant destinations as it does about local ones. Subnet Masks » Note: If the subnet mask remains set to the default (000.000.000.
TCP/IP internet address to a physical hardware address, and sends the resulting frame directly to the destination. If the information is sent between two devices on two different physical networks, however, the internet gateways form a cooperative, interconnected structure. Datagrams pass from gateway to gateway until they reach a gateway that can deliver them directly to a device on that physical network.
TCP/IP Accounting and Reverse Channel TCP/IP Accounting and Reverse Channel The qef Command The QMS qef command allows you to manage TCP/IP accounting and reverse channel information. » Note: TCP/IP accounting/reverse channel is available only on some printers. The QMS CrownNet interface determines if the motherboard supports this feature. Syntax To use the qef command, type qef options↵ where options is replaced by the appropriate options from the following table.
TCP/IP Accounting and Reverse Channel -B revchanlog Indicates the filename used for storing the reverse channel log. This file is kept from job to job and contains the cumulative information from each revchanjob file. This file is not purged by the UNIX utilities. It is the user's responsibility to keep this file from growing too large. revchanlog may be the same name as logfile, allowing you to keep the accounting log information and the reverse channel log information in the same file.
TCP/IP Accounting and Reverse Channel -o Turns off accounting and reverse channel by setting qef back to “original” mode. Jobs executed by qef in original mode do have their status or reverse channel information written to the job and log files. (The non-accounting qef status messages (such as Job transmission completed and Spooler terminated communication continue to be written to the regular [nonaccounting] status and log files.
TCP/IP Accounting and Reverse Channel gathering software does not accommodate foreign languages other than to reproduce motherboard-generated foreign language printer error strings. Two formats are supplied: standard and alternative. Standard Format The standard format is %%[status: s; pagecount: p; interface: i:hostname; user: u; title: T; time: t]%% The following list provides more information about these variables: status: s Printer status.
TCP/IP Accounting and Reverse Channel %%[PrinterError: string]%% where string is a description of the problem. The errors vary according to the printer model. However, a typical example is %%[PrinterError: ADJUST INPUTBIN]%% Since it is possible that the exact same status be returned each time the status request is made, duplicate messages are discarded. Alternative Format This alternative format allows you to create a utility to scan the log files automatically and to assemble the data.
TCP/IP Accounting and Reverse Channel Example—This is an example of the alternative format output: 0215155656%%[Status: busy; source:Ethernet:q33; pagecount: 12; user: fred; title: accounting.doc]%% Errors—Errors are reported in the format tttttttttt%%[PrinterError: string]%% where tttttttttt is a string of numbers indicating real-time, and string is a description of the engine problem. This information varies according to printer model.
TCP/IP Accounting and Reverse Channel in response to the following PostScript code: (%%[ status: starting job; pagecount: ) print statusdict /pagecount get exec =print (; otherstring ]%%) print or %%[status: finished job; pagecount: xxxx; ]%% in response to the following PostScript code: (%%[ status: finished job; pagecount: ) print statusdict /pagecount get exec =print ( ]%%) print where xxxx represents the printer's page count since initial powerup with the current code revision (in other words, it is ide
TCP/IP Accounting and Reverse Channel byte size Integer Gives the byte count of the job (not currently implemented). emulation Integer Returns the emulation selected for the job (not currently implemented). name String Identifies the owner of the job. title String Identifies the title of the job. Each value is separated by a linefeed within the ASCII string of the UDP packet. Some information returned is not recorded to the status file.
D CrownNet Menus In This Appendix . . .
Introduction Introduction Use the following menu flowcharts to help find your way around the CrownNet menu structure. » Note: The structure of these flowcharts may vary slightly with older versions of CrownNet. See your printer documentation for higher level menus.
Introduction Common Menu This menu gives you choices common to all of the CrownNet communications interfaces. Idle Administration Communications Optional NIC* CrownNet Common EtherTalk HW Address Spooling On On Input Idle On Idle Address Config Page No Yes LanManager Factory Reset No Yes Soft Reset No Yes NetWare Ring Speed 4 Mbps 16 Mbps TCP/IP Source Routing Auto Single All Off Ethernet Speed Auto 10Mb H/D 100Mb H/D *Some printers may not have an Optional NIC interface menu.
Introduction EtherTalk Menu Idle Administration Communications Optional NIC* CrownNet Common EtherTalk Protocol Disabled Enabled LanManager Network Dent LaserWriter QMS RC Res HP Zoner Res NetWare TCP/IP Connection Zone Name Conventional Spooling Both Zone Part 1 Zone Part 2 Default *Some printers may not have an Optional NIC interface menu.
Introduction Lan Manager Menu Idle Administration Communications Optional NIC* CrownNet Common EtherTalk Protocol Disabled Enabled LanManager NetWare Printer Name Default TCP/IP Yes No *Some printers may not have an Optional NIC interface menu.
Introduction NetWare Menu Idle Administration Communications Optional NIC* CrownNet Common Protocol EtherTalk Config Pserver Disabled Enabled File Srv Name 1 File Srv Name 2 File Srv Name 3 Default PServer Name 1 PServer Name 2 PServer Name 3 Job Check Delay Conf Check Delay Burst Mode PServer Context 1 PServer Context 2 PServer Context 3 LanManager R/N Printer #1- 8 Printer Slot # PServer Name 1 PServer Name 2 PServer Name 3 Default NetWare Printer Name Printer Name 1 Printer Name 2 Print
Introduction TCP/IP Menu Idle Administration Communications Optional NIC* CrownNet Common EtherTalk Disabled Enabled Protocol LanManager Accnting/Rev Chan Internet Address Disabled Enabled Accnting Timeout Subnet Mask NetWare TCP/IP SNMP NMS 1-5 Community Internet Address Access Port Assignment Default Router Remove Passwords No Yes Remove Hosts No Yes Secure Files No Yes LPD Banner Disabled Enabled BOOTP Disabled Enabled RARP Disabled Enabled Read Write Trap Write-Trap Re
Glossary 10Base2 An IEEE standard for thin-wire Ethernet networks. It provides 10 megabits (10 million bits) transmission and Baseband signaling, and it has a maximum length of 607 feet (185 meters) per coax segment. See also thin-wire Ethernet cable. 10Base5 An IEEE standard for thick-wire Ethernet networks. It provides 10 megabits (10 million bits) transmission and Baseband signaling, and it has a maximum length of 1640 feet (500 meters) per coax segment. See also thickwire Ethernet cable.
10BaseT 10BaseT An IEEE standard for twisted-pair Ethernet networks. It provides 10 megabits (10 million bits) transmission and Baseband signaling, and it is unshielded. See also twisted-pair Ethernet cable. 100BaseT An IEEE standard for twisted-pair Ethernet networks. It provides 100 megabits (100 million bits) transmission and Baseband signaling, and it is unshielded. See also twisted-pair Ethernet cable. Agent See network management agent.
Daughterboard BNC Connector A type of network connector used with thin-wire Ethernet cable. These connectors lock together when one is inserted into another and then rotated 90°. See thin-wire Ethernet cable. BOOTP (Bootstrap Protocol) An application-level protocol used for reading UNIX operating environment parameters (such as the printer’s Internet address) at printer startup. Coaxial Cable A cable consisting of a center wire inside an insulated cylindrical shield.
Dedicated Workstation Dedicated Workstation A computer on a network that is used to run only one network application. For example, a workstation that serves only as a print server is a dedicated workstation. Default The value or setting built in to a system or program. Default settings can usually be changed. Drop Cable In a local area network, a cable that connects a network device to the main network cable (or bus). ELAP See EtherTalk Link Access Protocol (ELAP).
Interface FIFO An acronym for “first-in, first-out.” FIFO is a method of processing a print queue in which items are removed in the same order in which they were added. File Server A network computer, often with a large hard disk, that not only stores files but also controls communication among workstations and manages shared resources such as printers and hard disks. Float Memory Memory that can be allocated as necessary.
Interface Card Interface Card Internal hardware used to link a workstation or printer physically to a LAN cable. Internet One or more networks connected by intelligent nodes, each of which is referred to as an Internet routers (IR). See also router Internet Address A 32-bit address assigned to hosts connected to a TCP/IP network. It consists of an Internet part and a local part. While this address is expressed to the network in binary form, it is usually written in decimal form.
PAP (Printer Access Protocol) LocalTalk Link Access Protocol (LLAP) The link-level protocol used in an AppleTalk network. It is responsible for transmission of data across the cabling and ensures data integrity during transmission. Management Information Base (MIB) The information on an agent that can be accessed via SNMP. Manager See Network Management Station (NMS). Motherboard The main circuit board containing the primary components of a computer system.
PConsole (Print Console) PConsole (Print Console) The NetWare Print Console utility that lets you set up print servers, set up print queues, and control network printing. PING Packet Internet Groper, a program used in the Internet to test reachability of destinations by sending them an ICMP echo request and waiting for a reply. Port The connector at the back of a computer to which a printer, hard disk, or network cable is connected.
Subnet RARP (Protocol) rarp (Reverse Address Resolution Protocol) is a low-level transport layer protocol that reads the Internet address at printer startup. Remote Console Software that allows you to access printer information and change printer configuration settings from any workstation on the network Remote Printer A printer connected directly to a network rather than to a workstation and shared by all network users. RJ45 Connector A type of network connector used with twisted-pair Ethernet cable.
Subnet Address Subnet Address The division of the Internet address's local part into a physical network part and a host part in order for the site to use a single Internet address for multiple physical networks or subnets. This division of the host part has no effect on the Internet address when it goes outside of the site. The process of using subnet addresses is known as subnet addressing, subnet routing, or subnetting. Supervisor The NetWare username for the network or system administrator.
Zone Token-Ring Network A LAN ring (or closed loop) topology that uses token passing for data access. IBM’s Token-Ring network, based on the IEEE 802.5 standard, operates at 4 or 16 megabits per second (Mbps) Topology The physical arrangement and relationship of interconnected nodes and lines in a network. Transceiver A device used for connecting a computer or printer to a network. Short for transmitter/receiver, a transceiver both transmits and receives signals.
Index 10Base2 G-1 10Base5 G-1 10BaseT G-2 100BaseTX G-2 802 standards, IEEE G-5 802.2 IPX Addr 2-44 802.3 IPX Addr 2-43 802.
SNAP, frame type 2-44 Subnet 2-48, G-10 Address Resolution Protocol G-2 ADMIN directory 7-18 Administrator Network G-7 System G-10 Agent G-2, G-7 AIX CrownAdmin 3, opening 4-4 CrownAdmin 3, troubleshooting 9-4 Help 4-8 Online user’s guide 4-8 Troubleshooting 9-12 Troubleshooting CrownAdmin 3 9-4 Version 7-2 Alternative format C-8 AppleTalk G-2 Printer Access Protocol G-7 ARP G-2 Attachment Unit Interface See AUI connector AUI connector G-2 B Backbone network G-2 Backchannel Reverse channel 2-51 Baseband ne
put 7-21, 7-22 pwd 7-16 qpr 7-5 quit 7-11 type 7-21 Common Menu D-3 Common menu 2-4, 2-5, 2-9, 2-14 Config Page option 2-12 Factory Reset option 2-12 HW Address option 2-11 Min K Spool option 2-5 Mode option 2-4 Ring Speed option 2-13 Soft Reset option 2-13 Spooling option 2-10 Community C-3, G-3 Name C-3, G-3 Profile G-3 SNMP NMS 2-55 Community option 2-55 Concentrator G-3 Config Page option 2-12 Config PServer submenu 2-29 Burst Mode 2-35 Default 2-32 File Srv Name 2-31 Job check delay 2-35 Job check dela
Opening, AIX 4-4 Opening, DOS 3-2 Opening, HP-UX 4-4 Opening, Solaris 4-4 Opening, SunOS 4-4 Opening, Windows 4-4 Printer name, Macintosh 4-7 Remote Console 4-13 Solaris, closing 4-14 Solaris, opening 4-4 SunOS, closing 4-14 SunOS, opening 4-4 Troubleshooting, AIX 9-4 Troubleshooting, HP-UX 9-4 Troubleshooting, Solaris 9-4 Troubleshooting, SunOS 9-4 Troubleshooting, UNIX 9-4 Troubleshooting, Windows 9-4 User’s guide, online 4-8 Windows, closing 4-14 Windows, opening 4-4 CrownNet Configuration 2-4, 2-9 Confi
Printer user’s guide 1-4 QMS Crown Remote Console User’s Guide 1-3 QMS CrownNet 1.
Ether2 IPX Addr 2-43 SNAP IPX Addr 2-44 FTP 7-8 Commands 7-9 Exiting from printer 7-11 Logging in to printer 7-10 Specifications B-9 ftp command 7-10, 7-13 G Gateway G-5 get command 7-23 Graphics, wrong format Troubleshooting 9-10 H Handshake G-5 Hardware address Network interface 2-11 Header pages 7-19 Help AIX 4-8 HP-UX 4-8 Solaris/SunOS 4-8 Windows 4-8 HELP directory 7-18 Help menu, CrownNet Manager (OS/2) 5-4 Host address file 7-14 Creating 7-15 Downloading 7-15 Format 7-15 HOST.EQ 7-16 HOST.
802.2 2-44 802.3 2-43 802.
Memory, float 2-6 Menus Configuration 2-2 Menus, printer 2-18 MIB C-2, C-3, G-7 Microsoft Windows Network 6-2 Min K Spool option 2-5 Mode Network interface 2-4 Selecting 2-18 Mode option 2-4 Mode submenu 2-33, 2-39, 2-46, 2-54, 2-55 Motherboard G-7 mput command 7-22 MultiFinder 2-21 N Name Community G-3 Printer server, R/N printers 2-40 Printer, LAN Manager/LAN Server menu 2-25, 2-26 Printer, NetWare 2-42 User C-11, C-12 NDS Print Server Naming 2-36 NetWare Configuration 2-27 Default menu, printer 2-42 Pas
Network menu Preferences command 4-6 Remote-Console command 4-13 Set EtherTalk Zone command 4-4 Set Printer Name command 4-7 Network printer Config RPrinter submenu 2-37 Connection submenu 2-21 Interface, enabling 2-18 Mode submenu 2-18 New Flash Image menu 9-13 NMS G-7 NO_DOC_CMDS directory 7-19 Node G-7 Novell See NetWare O OS/2 CrownNet Manager, closing 5-8 CrownNet Manager, opening 5-3 See also LAN Manager/LAN Server P Packet format C-14 Packet Internet Groper See PING Page C-12 See type of page Page
Name, EtherTalk network, setting 4-7 Port, troubleshooting 9-6 Remote G-9 Printer Access Protocol G-7 Printer control panel See control panel Printer hostname C-12 Printer Name Netware 2-40 Printer Name menu 2-25 Printer Slot # 2-38 Printer Web Page Accounting page 8-9 Consumable status page 8-8 General settings page 8-6 Help system 8-13 Home page 8-4 Online help page 8-12 Operator control page 8-5 Printer jobs page 8-7 QMS home page 8-11 System support page 8-10 Printing Files 7-21 Job doesn’t print, troub
QMS RC Res option 2-20 qpr command 7-5 Quality of printout, troubleshooting 9-3 Queue, print G-8 quit command 7-11 Quoted character 2-60 R R/N printer Configuration 2-37 R/N Printer option 2-38 R/N Printer x menu Default option 2-40 rarp 7-4, G-9 RARP configuration Enable/disable RARP 2-55 RARP menu 2-55 Re-initialization problems, Macintosh 9-6 Remote Console 4-13, G-9 Accessing 4-13 Closing 4-14 Configuration 2-3 DOS, accessing 3-2 DOS, closing 3-3 Macintosh, multiple sessions 4-14 Multiple sessions 3-3
See SNMP Slot See Printer Slot # SNAP IPX Addr 2-44 SNMP C-2, G-9 Community C-3, G-3 Community name C-3, G-3 Community profile G-3 Configuration 2-55 Definition C-2 Management Information Base (MIB) C-2, C-3 MIB C-2, C-3, G-7 Overview C-2 Specifications B-10 Traps C-2 View G-11 SNMP NMSx submenu 2-55, 2-56, 2-57 Access option 2-57 Community option 2-55 Internet Address option 2-56 Soft Reset Common Menu D-3 Soft Reset option 2-13 Solaris CrownAdmin 3, opening 4-4 CrownAdmin 3, troubleshooting 9-4 Help 4-8 O
Status message format C-8 Status, printer, monitoring 7-26 Subnet C-5, G-9 Address G-10 Subnet address 2-48 Subnet mask C-6 Subnet Mask submenu 2-48 Sun See Solaris or SunOS SunOS CrownAdmin 3, opening 4-4 CrownAdmin 3, troubleshooting 9-4 Help 4-8 Online user’s guide 4-8 Troubleshooting CrownAdmin 3 9-4 Version 7-2 Supervisor G-10 Support, QMS Customer A-2 Internet A-3 Technical A-3 World-wide A-5 SYS V Troubleshooting 9-12, 9-13 Version 7-2 System administrator G-10 System Folder, Macintosh 9-6 System sof
Accounting 2-52 Accounting, TCP/IP 2-51 Title C-11, C-12 Title command 7-19 Token G-10 Token-Ring 2-14, G-10 Configuration 2-4, 2-9 Network G-11 See also Network Interface Speed, setting 2-13 Topology G-11 Transceiver G-11 Transferring files 7-21 Transmission Control Protocol G-10 Transmission Control Protocol/ Internet Protocol See TCP/IP G-10 Transparent bridge 2-15 Traps C-2 Troubleshooting 9-2 AIX 9-12 AIX, CrownAdmin 3 for 9-4 BSD UNIX 9-12 Chooser, Macintosh 9-5 Configuration changes don’t take effect
Reverse Address Resolution Protocol G-9 SCO, version 7-2 SGI, troubleshooting 9-12 SGI, version 7-2 Solaris, version 7-2 SunOS, version 7-2 SYS V , troubleshooting 9-13 SYS V, troubleshooting 9-12 SYS V, version 7-2 Troubleshooting 9-12 Troubleshooting CrownAdmin 3 9-4 UNIX Host Software 7-2 UNIX lpq C-10 Updating system software 9-13 User Datagram Protocol G-11 User name C-11, C-12 Using Soft Reset Common Menu D-3 USR directory 7-20 Z Zone G-11 EtherTalk, setting 4-4 Filters 4-6 HP Zoner Responder 2-20 Na
