QNAP QGenie QG-103N User Manual © 2014. QNAP Systems, Inc. All Rights Reserved.
Table of Contents How to use .......................................................................................................................................... 7 Read this first .............................................................................................................................. 7 Regarding copyrights ........................................................................................................... 7 Battery remaining charge related precautions .....................
Setup QGeine .................................................................................................................... 36 Access and manage files (Basic) ........................................................................................ 47 Access and manage files (Advance) .................................................................................. 52 Backup & restore phonebooks to/from QGenie ............................................................... 60 Setup Qfile .............
The battery life is shorter than expected. ......................................................................... 95 The battery discharges very quickly, even when QGenie is off. ....................................... 95 The battery does not charge from a computer. ................................................................ 95 The battery indicator icon does not appear as charging. ................................................. 95 It takes a long time to charge the battery. .....................
How many wireless networks (SSIDs) can be registered as the external access points for the Internet connection? ................................................................................................ 100 How many users can connect to this unit at the same time? ......................................... 101 File operation .......................................................................................................................... 101 Data playback/display ...............................
System software update ......................................................................................................... 106 About update of the system software of this unit .......................................................... 106 Update of the system software of this unit fails. ............................................................ 107 USB cable .................................................................................................................................
How to use Read this first Regarding copyrights The items you copied can be enjoyed as an individual; and under the Copyright Act, they cannot be used otherwise without consent from the rights holders. Battery remaining charge related precautions This device contains a rechargeable battery. If you copy to a memory device while the battery has a low remaining charge, the battery charge can run out during the copying process, so the copying can fail.
Mobile NAS - - Innovative mobile data center. Users can enjoy the benefit by NAS without complicated settings. Rapid easy to install “Qfile.” Begin to access QGenie in 2 steps. Connect wireless network on phone / tablet to QGenie. Open Qfile and ready to go. Clear tree-based file management. Auto upload photos and videos taken by phone / tablet to QGenie. Supports multimedia player (OPlayer, MX Player..., etc.) to access contents on QGenie. Only 112g which is no hassle to carry with.
Power bank - - Supports 7 protections as power bank. Protect your phone / tablet from damaging during charging. Overcharge protection Over-discharge protection Over Temperature protection Short Circuit protection Over-Voltage protection Over-Current protection Advanced SDP/DCP support Supports serial charging. Charge your devices even when QGenie is being charged. Supports 1.5A/5V output. Able to charge iPad devices. 90% power conversion rate, powers are used efficiently.
Supported devices Android device Android 2.3 Android 4.0 or later Computer (Windows) Windows XP SP3 or later Windows Vista SP2 or later Windows 7 SP1 or later Windows 8 iOS device iOS 5.0 or later Computer (Mac) Mac OS X Ver. 10.
Appearance Product Picture OLED Power LED Color Status Blue Blinking Blue on Description System starting WiFi sharing ready Battery LED Color Status Green On Battery is full Red Blinking Low battery Description 11 |
Orange On Charging battery Side view Ports/Switch icon Description A USB to PC/Charge B SD Card Slot C Info Button D X Reset Button E Off Mode F Power Bank Mode G WiFi Sharing Mode Bottom view Ports Description A Wired Internet B USB 3.
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Hardware installation NOTE Please make sure that insert the SD card/USB storage correctly, as pushing it forcibly into the slot/USB port may damage the device. Insert SD card Insert the SD card with its front side facing up. If an SD card is correctly inserted, the QGenie OLED screen will show an SD icon on the storage indicator. Users can access the data on the SD card after SD icon appears.
Insert USB storage Insert USB storage to the bottom USB port. If the USB storage is correctly inserted, the QGenie OLED screen will show the USB icon on the storage indicator. Users can access the data on the USB storage after USB icon appears.
Getting started Bundled items Make sure that you have following bundled items. If any items are missing, contact your dealer. 1. QGenie (QG-103N) 2. USB 3.0 cable 3. Quick installation guide Charging this unit Charging with a USB AC adaptor 1. Connect the USB AC adaptor to the USB to PC/Charger port. Connect AC adaptor to a power outlet. 2. Battery LED indicator will display the orange on. 3. The OLED battery indicator will show 100% when QGenie is fully charged. 4. 5.
NOTE Be sure to insert the cable correctly. Pushing the cable forcibly into the port may damage the port. For optimum performance of the rechargeable lithium-ion battery, it is recommended to charge in an ambient temperature between 10 °C – 35 °C (50 °F - 95 °F). If an abnormality (increased temperature, insufficient power supply, etc) occurs while charging, the OLED screen may show an error, the battery LED will blink orange, and charging may stop.
Charging with a PC 1. Connect QGenie to a computer using a USB cable. 2. Battery LED indicator will display the orange on. 3. The OLED battery indicator will show 100% when QGenie is fully charged. 4. When charging is complete, disconnect the USB cable from QGenie and the computer. NOTE QGenie cannot be charged when the PC is turned off or in sleep mode. QGenie will be recognized as USB storage when connected to a PC. Be sure to insert the cable correctly.
Turning the power on/off Turning the power on 1. Turn on QGenie into Wi-Fi sharing mode Slide the power switch to the top, and the OLED screen will display “QG-XXXXXX” and startup. 2. Turn on QGenie into Power bank mode Slide the power switch to the middle, and the OLED screen will show “Power Bank.” Turning the power off Slide the power switch to the bottom, the OLED screen will switch off.
Setting up an Android device Installing "Qfile" to an Android device 1. Open the Google play from Android phone/tablet and search for “Qfile” or scan QR code as blow. 2. Locate and select the Qfile App and tap the [INSTALL] button. 3. After selecting [INSTALL], user will need to accept the App permission to installation “Qfile” App.
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Setting up an iOS device Installing "Qfile" to an iOS device 1. Open the App Store from iPhone/iPad and search for “Qfile” or scan QR code as blow. 2. Locate and select the Qfile App. Please tap the [FREE] button. 3. After selecting [FREE], the blue button will turn to green and change to [INSTALL]. Please tap this button and complete installation of the Qfile App.
Connecting a device via wireless LAN 1. Turn on QGenie by sliding its power switch to the top and wait until the progress bar disappears. 2. Go to the [Setting] of phone/tablet.
3. Find QGenie’s wireless name (SSID) and connect (the Wireless name (SSID) on QGenie’s OLED screen). NOTE iPhone/iPad will still show the “3G/4G” icon when connected to QGenie without an Internet connection. This is normal case that iPhone/iPad connect to WiFi (QGenie) and 3G/4G at same time.
Getting started by PC Charging QGenie NOTE For first time use, we recommended charging QGenie by USB AC adaptor. Charging with a USB AC adaptor 1. Connect the USB AC adaptor to the USB to PC/Charger port. Connect AC adaptor to power outlet. 2. Battery LED indicator will display the orange on. 3. The OLED battery indicator will show 100% when QGenie is fully charged. 4. 5. When charging is complete, disconnect the USB AC adaptor from QGenie. The approximate charging time is 3 hours .
Charging with a PC 1. Connect QGenie to a computer using a USB cable. 2. Battery LED indicator will display the orange on. 3. The OLED battery indicator will show 100% when QGenie is fully charged. 4. When charging is complete, disconnect the USB cable from QGenie and the computer. NOTE QGenie cannot be charged when the PC is turned off or in sleep mode. QGenie will be recognized as USB storage when connected to a PC. Be sure to insert the cable correctly.
Install Qfinder Utility 1. Type http://www.qnap.com/ in web browser, Go to “support”> “download”> “utility”. 2. Download QNAP utility [Qfinder] based on operating system. 3. Launch the QNAP Qfinder installer from computer, select a language and click [Next].
4. Read the license agreement, check [I accept the terms of the License Agreement], and click [Next]. 5. Select components to install and click [Next]. 6. Choose install location and click [Install] for process the Qfinder installation.
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Turning the power on/off Turning the Power on 1. Turn on QGenie into Wi-Fi sharing mode Slide the power switch to the top, and the OLED screen will display “QG-XXXXXX” and startup. 2. Turn on QGenie into Power bank mode Slide the power switch to the middle, and the OLED screen will show “Power Bank.” Turning the Power off Slide the power switch to the bottom, the OLED screen will switch off. Connecting PCs to QGenie Connecting to QGenie with Windows 1.
2. Click the icon on the task tray in the lower right of the computer screen. 3. Find QGenie’s wireless name (SSID) and connect (the wireless name (SSID) on QGenie’s OLED screen). 4. Click the icon on the task tray in the lower right of the computer screen. When it is displayed on the same line as QGeine’s wireless name, the QGenie and computer are connected.
NOTE Internet connections will temporarily be interrupted after connecting to QGenie. Please refer to below sections for how to configure an outbound network.
Connecting to QGenie with Mac 1. Turn on QGenie by sliding its power switch to the top and wait until the progress bar disappears. 2. Click the icon on the menu bar in the upper right of the computer screen. 3. Find QGenie’s wireless name (SSID) and connect (the wireless name (SSID) on QGenie’s OLED screen). 4. Click the icon on the menu bar in the upper right of the computer screen. When it is displayed on the same line as QGenie’s wireless name, the QGenie and computer are connected.
2. After connect, tap [Add NAS] and find QGenie. 3. After select QGenie, choose [Admin] for login QGenie.
Home Screen icon Description Browse the download file of QGenie QGenie setting Phonebook restore and backup Qfile Settings Refresh the list Add a folder Upload files from phone/tablet to the QGenie Show the current status of the file transferring 35 |
Setup QGeine After logging in to QGenie using the Admin account, Qfile can configure QGenie’s settings. 1. Turn on QGenie in Wi-Fi sharing mode and launch [Qfile]. 2. After device has connected to QGenie, select [ ] and choose [ 3. Configure QGenie settings as displayed in the below screen. ] Setup QGenie’s Device ID The QGenie’s device ID can be changed to a preferred name by using Qfile. Please reference to instruction as below (using the iOS App as an example). 1.
2. Select [Name], enter a new name, and select [YES] to change the QGenie’s device ID. NOTE Changing the QGeine’s device ID will also change the Wireless name (SSID). After changing, please reconnect to the new network SSID and reopen Qfile. Setup QGenie’s Admin Password IMPORTANT To avoid unauthorized access, please make sure the admin password of QGenie has been changed. 1.
2. 3. Enter and confirm the new admin password. Select [Done] and reconnect to QGenie using the new password. NOTE If the password has forgotten, please reset QGenie. Setup QGenie’s Wireless security IMPORTANT To avoid unauthorized access, please make sure the wireless password of QGenie has been changed. 1.
2. Select the security type (WEP/WPA/WPA2) to be used. For the best level of security, it is recommended to use WPA2. 3. 4. Enter and confirm the new password. After the new password has been set, select [Done] and reconnect to QGenie’s wireless LAN using the new password.
NOTE If “Disable” is selected, the wireless LAN will have no password protection. After changing the QGenie's wireless security settings, users must reconnect to QGenie using the new wireless password. If the password has forgotten, please reset QGenie. WPA/WPA2, the valid password length is between 8 ~ 63 characters long. WEP, the valid password length is between 5 or 13 characters long.
Setup QGenie’s Internet connection QGenie supports 3 methods to connect to Internet: 1. Wired Internet Plug an Ethernet cable to QGenie and use Ethernet internet connection. 2. Wireless Internet QGenie connect to an existing wireless internet connection. 3. USB Internet QGenie can work with (1) internet tethering (iPhone/Adnroid), or (2) 3G/4G USB dongle. Setup Wired Internet 1. Choose [Internet] → [Wired Internet] 2. Select proper type of wired connection.
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Setup Wireless Internet 1. Choose [Internet] → [Wireless Internet] 2. QGenie will scan nearby wireless networks and display them in a list. 3. Select the wireless network and enter the password as necessary. These settings will be applied to QGenie once select [OK].
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Setup USB Internet 1. 2. Turn on QGenie and connect it to a USB Internet device (3G/4G dongle, smartphone, etc). Choose [Internet] → [USB Internet] 3. Select the type of USB device, and select connect. User will need to reconnect phone/tablet to QGenie once these settings are changed.
Upgrade the Firmware 1. 2. Turn on QGenie. Connect the phone/tablet to QGenie’s wireless LAN. Open Qfile and connect to QGenie 3. Select [ 4. The [Firmware] will show in the settings page. Select [Firmware check] and [OK]. The firmware will be installed to QGenie. 5. The QGenie OLED screen will display “Upgrading” and indicate its progress.
Access and manage files (Basic) Home page icon Description Copy the selected file(s) or folder(s) Move the selected file(s) or folder(s). Download the selected file(s) Note: Folders cannot be downloaded Delete the selected file(s) or folder(s), or swipe a file to delete.
Copying file/folder 1. Click the [ ] in the upper right of the playback screen. On the data list, selecting a file/folder that want to copy then tap [ 2. ].
Move file/folder 1. Click the [ ] in the upper right of the playback screen. On the data list, selecting a file/folder that want to move then tap [ 2. ].
Download file/folder to local folder 1. Click the [ ] in the upper right of the playback screen. On the data list, selecting a file/folder that want to download then tap [ 2. ]. After downloaded, the file will show in the [Download folder].
Delete file/folder 1. Click the [ ] in the upper right of the playback screen. On the data list, selecting a file/folder that want to delete then tap [ 2. ]. When the [delete] screen is display, please tap [Confirm] then delete file starting.
Access and manage files (Advance) Checking the file information On the data list, select file/folder that want to check information. Tap [ file/folder then file information will show on the screen.
Download file/folder to local folder 1. On the data list, selecting file/folder that want to download. Tap [ file/folder then choose [Download to download folder]. 2. After downloaded, the file/folder will show in the [Download folder].
Share file via email 1. On the data list, selecting files that want to share. Tap [ [Share by email attachment]. 2. Specify the recipients and send message.
Editing the file/folder name 1. On the data list, selecting file/folder that want to edit. Tap [ choose [Rename]. 2. Enter a new file/folder name, tap [OK].
Copying file/folder 1. On the data list, selecting file/folder that want to copy. Tap [ choose [Copy]. 2.
Moving file/folder 1. On the data list, selecting file/folder that want to move. Tap [ choose [Move]. 2.
Deleting data 1. On the data list, selecting file/folder that want to delete. Tap [ choose [Delete]. ] in the playback screen then 2. When the [delete] screen is display, please tap [Confirm] then delete file starting.
Upload photo/video 1. Select the upload destination and tap [ ]. 2. Tap [Camera Roll] and select image(s) and click [Done] or [Upload] to start uploading.
Backup & restore phonebooks to/from QGenie 1. 2. Turn on QGenie. Connect the phone/tablet to QGenie’s wireless LAN. Open Qfile and connect to QGenie 3. Select [ ]→[ ] Phonebook backup Select [Back up now] and all the contacts on phone/tablet will be saved to QGenie. Phonebook restore Select [Restore now] and select the phonebook backup file that want to restore then choose [Create New Contacts] or [Merge with Contacts].
NOTE Qfile will not import duplicate contacts. Phonebook auto backup Select phonebook auto backup is occur in [Each week] or [Each month] then press [Done].
Setup Qfile Local Storage Specify the storage space that can be used by Qfile on phone/tablet. This includes the total size of the Local Folder and cache. Clear Cache The files that have previewed are saved in the Local Folder as a cache. Tap [Clear Cache] to clear all the temporary data in the Local Folder.
Default file exists action for uploads/downloads 1. Default file exists action for uploads Select to [Overwrite] a file or [Skip] uploading if a file already exists on the QGenie. 2. Default file exists action for downloads Select to [Overwrite] a file or [Skip] downloading if a file already exists on phone/tablet.
Auto Login Enable automatic login to QGenie. File list sorting Select the sort by [File name], [Data modified], [File size].
Browsing photo setting Selecting browse photo by [Thumbnail size], or [Original size].
Auto upload photo from photo gallery Upload the photo library from phone/tablet to the QGenie. Set up auto upload photo 1. Select [Set up now] and photo upload destination then tap [Select] 2. Tap [Yes] for upload all the photos from phone/tablet.
Chang/Remove auto upload photo 1. Change auto upload photo destination folder Select [Change], photo upload destination then tap [Select] and tap [Yes] for confirm change photo upload destination. 2. Remove auto upload photo destination Tap [Remove] and press [OK] for remove auto upload photo setting.
Upload from inbox settings Upload the mail inbox from phone/tablet to the QGenie. 1. Setup upload folder Select [Set up now] and select [upload destination] then tap [Select] 2. Remove upload folder Tap [Remove] and press [OK] for remove upload the mail inbox setting.
Setup/use QGenie with Qfinder QGenie supports a Qfinder utility for users to access the file and check the QGenie’s status. Login from Web Interface 1. Turn on QGenie. Connect the PC to QGenie’s wireless LAN. By default, the name of QGenie is [QG-XXXXXX] (the wireless name (SSID) on QGenie’s OLED screen). 2. After connected to the Wireless LAN, please go to Qfinder and choose [login]. 3. It will open browser and go to http://192.168.60.1/. The welcome page as below.
4. Users can login with Admin account or Guest account. The different between admin account and guest as below.
Access QGeine’s contents Use a Network neighborhood (Samba) to access QGenie contents 1. 2. Connect QGenie to the PC via wireless LAN. For Windows operating systems, there are two methods to access QGenie contents Method 1: Open File Explorer and type “ \\192.168.60.1” in the address bar. Method 2: Launch the QNAP Qfinder and tap [Network Drive]. 3. Users can choose Qsync, SD or USB and access the stored content. Use a Mac to access QGenie contents 1. 2. Connect QGenie to the Mac via wireless LAN.
Method 1: [Go] →[Connect to Server] and enter “smb://192.168.60.1”. Method 2: Launch the QNAP Qfinder and tap [Network Drive]. 3. Users can choose Qsync or SD or USB and access the stored content.
NOTE Unplugged devices will appear in the list, but they will inaccessible.
Checking the QGenie’s detail 1. 2. Connect QGenie to the PC via wireless LAN. Launch the QNAP Qfinder and tap [Detail]. 3. The QGeine’s detail will show on the screen.
Setup/use QGenie with Web Browser QGenie provides a web interface for users to setup basic functions, allowing users to use a web browser from their PC or other devices to change its settings. Login from Web Interface 1. Turn on QGenie. Connect the PC to QGenie’s wireless LAN. By default, the name of QGenie is [QG-XXXXXX] (the wireless name (SSID) on QGenie’s OLED screen). 2. After connected, open browser and go to http://192.168.60.1/. The welcome screen as below.
3. Users can login with Admin account or Guest account. The different between admin account and guest as below.
Setting Page Setup Device ID with Web Interface 1. 2. Login to the Web Interface using the Admin account. Select [Setting] from the navigation panel. 3. Enter a new name on the [Device Name] field. 4. Select [Save] to apply new Device name and QGenie will restart with a new Device Name. NOTE After change device name, please reconnect to the QGenie’s Wireless LAN by using the new Device Name.
Setup Wireless Security with Web Interface 1. 2. Login to the Web Interface using the Admin account. Select [Setting] from the navigation panel. 3. Select [Security Type] in Wireless Security. For the best level of security, it is recommended to use WPA2. 4. After entering the password twice, select [Save] to apply new security settings. NOTE After change Wireless security, please reconnect to the QGenie by using the new password.
3. Select [Setting] from the navigation panel. 4. [Firmware] will show in the settings page. Choose the firmware to apply from PC, and select [Update].
5. The QGenie OLED screen will display “Upgrading” and indicate its progress.
Setup Admin Password with Web Interface 1. 2. Login to the Web Interface using the Admin account. Select [Setting] from the navigation panel. 3. [Admin Password] will show in the settings page. After entering the password twice, select [Save] to apply new admin password. NOTE After change admin password, please reopen Qfile by using new admin password.
Allow or Deny guest access (Available in 3.1.1 or later) 1. Login to the Web Interface using the Admin account 2. Select [Setting] from the navigation panel. 3. [Guest Access] will show in the setting page. Default it is "Deny." 4. Set to "Allow" to accept guest login to Network Neighborhood (Samba), Web File Manager, and Qfile.
Setup QGenie’s Internet connection QGenie supports 3 methods to connect to Internet: 1. Wired Internet Plug an Ethernet cable to QGenie and use Ethernet internet connection. 2. Wireless Internet QGenie connect to an existing wireless internet connection. 3. USB Internet QGenie can work with (1) internet tethering (iPhone/Adnroid), or (2) 3G/4G USB dongle. Setup Wired Internet 1. 2. Login to the Web Interface using the Admin account. Select [Internet] from the navigation panel. 3.
3. Select [Search] next to Wireless connection 4. Select the Wireless network that want to connect, and enter the password if necessary. After these settings are applied, QGenie will restart. Please reconnect to QGenie manually. NOTE QGenie will remember the previous six successful wireless internet connections including passwords and will attempt to automatically connect to them if start QGenie with Wireless Internet settings. Setup USB Internet 1. 2.
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Access QGeine’s contents 1. 2. Turn on QGenie. Connect the PC to QGenie’s Wireless LAN. Open browser and go to http://192.168.60.1/. Login to the Web Interface using the Admin account or Guest account. 3. Select [Web Folder]. 4. Begin browsing files on SD card and USB storage device.
NOTE If the Web Folder does not appear in the Web Interface, please make sure that the storage device is properly inserted.
myQNAPcloud Service (Available on QGenie with firmware 3.1.1+) myQNAPcloud service is a function which provides host name registration, mapping of the dynamic NAS IP to a domain name, and auto port mapping of UPnP router on the local network. Use the myQNAPcloud setup to register a unique host name for QGenie, configure automatic port forwarding on the UPnP router, and publish QGenie services for remote access over the Internet.
Register QGenie to myQNAPcloud Fill myQNAPcloud ID (Email,) password, and device name to register QGenie to myQNAPcloud. Note: Register and configure router's UPnP may take several minutes.
After register, the QGenie will appear in myQNAPcloud portal. Unregister QGenie from myQNAPcloud Click [Sign Out], and QGenie will be ungistered from myQNAPcloud. Please note the device name been unregistered will be available for others. Precautions General use 1. 2. To avoid malfunctions and hardware failure: QGenie should not be dropped, have heavy objects placed on it, hit with a strong force or put physical pressure on.
3. If you hear static on the radio or TV, turn off the power to QGenie and move it away from the radio or TV. 4. To avoid physical damage to QGenie, avoid following situations: Do not sit down after putting QGenie in back pocket. When a USB device/cable is attached to QGenie, avoid putting QGenie in a bag or impacting QGenie with a strong force. 5. QGenie is not waterproof.
Specifications Hardware CPU MIPS 24KEc 600MHz Dram 64MB RAM Flash Memory 16MB Internal SSD 32GB WiFi 802.11n 1T1R 150Mbps LAN Port 1 x 100Megabit RJ-45 Ethernet port OLED Display Yes LED Indicators Power, Battery USB 1 x USB 3.0 port SD Card Slot 1 x SDXC Buttons Info, Reset Mode Switch WiFi Sharing/Power Bank/Off Dimensions 115 (H) x 58.5 (W) x 17.5 (D) mm Weight 122 g Power Consumption (W) 0.
Software Windows XP, Vista, Windows 7 (32/64-bit), Windows 8 (32/64-bit), Windows Server Supported Client OS Wired Internet Sharing Supported Browsers Apps/Utilities Access Right Management 2003/2008 R2/2012 Apple Mac OS X Linux & UNIX ADSL/VDSL (PPPoE) Cable Modem (DHCP) Hotel/Office LAN (DHCP) User Defined Network (Static) Microsoft Internet Explorer 10+ Mozilla Firefox 8+ Apple Safari 4+ Google Chrome Qfile (iOS/Android) Qsync (Windows) Qfinder
File Access Discovery Protocols USB Internet Sharing Multilingual Support Management Qfile API WebDAV Network Neighborhood (CIFS/Samba) UPnP Discovery Bonjour Discovery iPhone Tethering (iOS 6, iOS7) Android Tethering (4.0/4.1/4.2/4.3/4.
Troubleshooting Main unit QGenie does not turn on. QGenie’s battery may be running out. Please charge it using a PC or USB AC adaptor. The battery life is shorter than expected. The usage time will vary depending on different circumstances.. The battery discharges very quickly, even when QGenie is off. If QGenie has not been used in a long time, please recharge the battery sufficiently for optimum use.
QGenie does not supply power to other devices. Make sure that the device cable is connected correctly. QGenie’s battery may be too low to supply power to other devices. Check the user manual of the other device to ensure compatibility and correct charging procedures. Check the power requirements of the other device. QGenie’s USB port supports a maximum output of 1500mA and will limit output to this level for safety. If a USB hub or extension cable is used, QGenie may not charge correctly.
When the battery is completely discharged, recharging starts immediately; however, it may take a while until the battery indicator lamp lights. The battery indicator lamp blinks while charging. If an abnormality (e.g. increased unit temperature, or insufficient power input) occurs while charging, the battery indicator lamp may blink orange, and charging may stop. Please try with another USB AC adaptor, or change another port when charge with PC. It takes a long time to charge the battery.
Wireless LAN connection Wireless LAN connection to a smartphone, tablet or computer cannot be established. Make sure that this unit and your device are turned on and the wireless LAN function of your device is enabled. Ambient conditions (obstacles between this unit and your device, electromagnetic interference, wall materials, etc.) may adversely affect the wireless communication range. Change the location of this unit, or move your device and this unit closer together.
The wireless LAN connection has stopped. If this unit is connected to a computer with the USB cable, the wireless connection will be stopped and USB connection will be established. When changing from wireless LAN connection to USB connection, make sure that data copy via wireless LAN is not in progress. If you change to USB connection while data copy is in progress via wireless LAN, data may be damaged.
Internet connection Internet connection cannot be established. Make sure that your network equipment (wireless router, etc.) is turned on. Make sure that the wireless LAN function of your device is enabled. Ambient conditions (obstacles between this unit and your device or wireless router, electromagnetic interference, wall materials, etc.) may adversely affect the wireless communication range. Change the location of this unit, or move your device, wireless router and this unit closer together.
How many users can connect to this unit at the same time? Up to 20 users can connect to this unit at the same time. File operation Data playback/display Data cannot be played back or displayed. Check that the SD card, USB flash drive, etc., is connected to this unit correctly. When connecting via wireless LAN, check whether the wireless LAN indicator lamp of this unit blinks green.
In iOS 5 go to [Settings] – [Location Services] instead. Data copy It takes too long to copy data. Ambient conditions (obstacles between this unit and your device, electromagnetic interference, wall materials, etc.) may adversely affect the wireless communication range. Change the location of this unit, or move your device and this unit closer together. Equipment that uses the 2.4 GHz frequency band, such as a microwave oven or Bluetooth device, may be in use near this unit.
Data cannot be copied to a SD card. The SD card is write-protected. Release the write-protection, and then copy. There is not enough free space on the SD card. Delete unnecessary data in the memory card, and then copy. Data delete Data in an Android device cannot be deleted. The memory area of the Android device is write-protected. Release the write-protection, and then delete. In Android 4.4, delete files to external SD card are prohibited. Deleted data cannot be recovered.
Supported SD cards and devices Which SD cards are supported? Please refer to compatible list. http://www.qnap.com/i/en/product_x_grade/product_intro.php?g_cat=20&II=141&hf =0 Which USB devices (USB flash drive, etc.) are supported? Please refer to compatible list. http://www.qnap.com/i/en/product_x_grade/product_standby.php?type=13&II=141& g_cat=4&hf=0 Which Android devices are supported? Android 2.3 Android 4.0 or later Which iOS devices are supported? iOS 5.
The wireless LAN connection has stopped after connect to PC If this unit is connected to a computer with the USB cable, the wireless connection will be stopped and USB connection will be established. When changing from wireless LAN connection to USB connection, make sure that data copy via wireless LAN is not in progress. If you change to USB connection while data copy is in progress via wireless LAN, data may be damaged. myQNAPcloud I can't register my QGenie to myQNAPcloud Please confirm if: 1.
2. Guest login is allowed by this QGenie. Admin can change this setting from "Settings." Additional Information Resetting How can I use the RESET switch? Press and hold (more than 3 seconds): The factory defaults are restored. Reset will only be performed when QGenie is in Wi-Fi sharing mode. Security setting for wireless LAN of this unit Is the security setting necessary? Setting security is extremely important when using devices equipped with the wireless LAN function.
Update of the system software of this unit fails. Update cannot be done if the battery charge is low. Confirm that the battery charge remains 60% or more and then perform update. Press information button on QGenie will display current power level. Do not press the RESET switch or slide Power switch while updating. Do not do the following while updating.
Customer Support Should you encounter any errors when using the QNAP product, please do the following: 1. Read this "User Manual" & "Quick Installation Guide" carefully. Check the connection of the network cable(s) and the network settings of the product again. 2. "Download" the latest product firmware/ utility for your QGenie and try again. 3. Read the "Troubleshooting" on the QNAP website, you may find a solution to your problem. 4. Check the QNAP Forum for any solutions or answers.
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