VioStor NVR Network Video Recorder User Manual (Version: 3.6.0) © 2012. QNAP Systems, Inc. All Rights Reserved.
Thank you for choosing QNAP products! This user manual provides detailed instructions of using the product. Please read carefully and start to enjoy the powerful functions of the product! The VioStor NVR is hereafter referred to as the VioStor or the NVR. This user manual provides the description of all the functions of the VioStor NVR. The product you purchased may not support certain functions dedicated to specific models. This user manual (version 3.6.
Important Notice Reading instructions Please read the safety warnings and user manual carefully before using this product. Power supply This product can only be used with the power supply provided by the manufacturer. Service Please contact qualified technicians for any technical enquires. Do not repair this product by yourself to avoid any voltage danger and other risks caused by opening this product cover.
Regulatory Notice FCC STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Table of Contents TABLE OF CONTENTS ............................................................................................................................... 5 SAFETY WARNING ..................................................................................................................................... 9 CHAPTER 1. INTRODUCTION.......................................................................................................... 10 1.1 OVERVIEW .............................................
15. USE THE NVR BY WEB-BASED INTERFACE ............................................................................ 64 4.1 CONNECT TO THE NVR .................................................................................................................... 64 4.2 MONITORING PAGE .......................................................................................................................... 66 4.2.1 Live Video Window .........................................................................
6.3.1 TCP/IP Configuration ...................................................................................................... 159 6.3.2 DDNS (Dynamic Domain Name) Service ................................................................. 165 6.3.3 File Services...................................................................................................................... 166 6.3.4 Host Access Control ............................................................................................
6.8.5 System Connection Logs............................................................................................... 229 6.8.6 System Information........................................................................................................ 229 18. SYSTEM MAINTENANCE ........................................................................................................... 230 7.1 RESET THE ADMINISTRATOR PASSWORD AND NETWORK SETTINGS .................................................
Safety Warning 1. This product can operate normally in the temperature of 0ºC–40ºC and relative humidity of 0%–90%. Please make sure the environment is well-ventilated. 2. The power cord and devices connected to this product must provide correct supply voltage. 3. Do not place this product in direct sunlight or near chemicals. Make sure the temperature and humidity of the environment are in optimized level. 4. Unplug the power cord and all connected cables before cleaning.
Chapter 1. 1.1 Introduction Overview The QNAP VioStor NVR (hereafter referred to as the NVR or the VioStor) is the high performance network surveillance solution for network-based monitoring of IP cameras, video recording, playback, and remote data access. Up to 128 channels from multiple QNAP NVR servers can be monitored simultaneously. The NVR supports IP-based cameras and video servers from numerous brands, for more information please visit http://www.qnapsecurity.com/pro_compatibility_camera.asp.
1.2 Hardware Illustration 1.2.1 VS-12164U-RP Pro/VS-12156U-RP Pro/VS-12148U-RP Pro/VS-12140 U-RP Pro 1. Power button 2. LED indicators: 10 GbE, Status, LAN, eSATA Select button 3. VGA 4. Expansion slot x 1 (reserved) 5. Gigabit LAN x 4 6. USB 3.0 x 2 7. USB 2.0 x 4 8. Password & network settings reset button 9. eSATA x 2 (reserved) 10.
1.2.2 VS-8148U-RP Pro/VS-8140U-RP Pro/VS-8132U-RP Pro/VS-8124U-RP Pro 1. Enter button 2. Power button 3. Select button 4. LED indicators: 10 GbE, Status, LAN, eSATA 5. VGA 6. Expansion slot x 2 (reserved) 7. Gigabit LAN x 2 8. USB 3.0 x 2 9. USB 2.0 x 4 10. Password & network settings reset button 11. eSATA x 2 (reserved) 12.
1.2.3 VS-8148 Pro+/VS-8140 Pro+/VS-8132 Pro+/VS-8124 Pro+ 1. USB 3.0 2. One-touch-auto-video-backup button 3. Power button 4. Hard drive LEDs 5. Select button 6. Enter button 7. LED indicators: Status, LAN, USB, eSATA, 10 GbE 8. Tray lock 9. Release button 10. Power connector 11. Expansion slot 12. Kensington security slot 13. VGA 14. HDMI 15. eSATA x 2 (reserved) 16. Gigabit LAN x 2 17. USB 2.0 x 4 18. USB 3.0 19.
1.2.4 VS-8040U-RP/VS-8032U-RP/VS-8024U-RP 1. LED indicators: Status, LAN, USB, HDD1–8 2. Power button 3. Select button 4. Enter button 5. Power connector 6. Password & network settings reset button 7. RS-232 port 8. VGA 9. USB 2.0 x 4 10.
1.2.5 VS-8040/VS-8032/VS-8024 1. One-touch-auto-video-backup button 2. USB 2.0 3. LED indicators: Status, LAN, USB, HDD1–8 4. Power button 5. Select button 6. Enter button 7. Power connector 8. Gigabit LAN x 2 9. USB 2.0 x 4 10. RS-232 port 11. VGA 12. Password & network settings reset button 13.
1.2.6 VS-6020 Pro/VS-6016 Pro/VS-6012 Pro 1. One-touch-auto-video-backup button 2. USB 2.0 3. LED indicators: Status, LAN, USB, eSATA, HDD1–6 4. Power button 5. Select button 6. Enter button 7. Power connector 8. Gigabit LAN x 2 9. USB 2.0 x 4 10. eSATA x 2 (reserved) 11. VGA 12. Password & network settings reset button 13.
1.2.7 VS-4016U-RP Pro/VS-4012U-RP Pro/VS-4008U-RP Pro 1. One-touch-auto-video-backup button 2. USB 2.0 3. LED indicators: Status, LAN, USB, eSATA, HDD1–4 4. Power button 5. Power connector 6. Gigabit LAN x 2 7. USB 2.0 x 4 8. eSATA x 2 (reserved) 9. VGA 10.
1.2.8 VS-4016 Pro/VS-4012 Pro/VS-4008 Pro 1. One-touch-auto-video-backup button 2. USB 2.0 3. LED indicators: Status, LAN, USB, eSATA, HDD1–4 4. Power button 5. Select button 6. Enter button 7. Power connector 8. Gigabit LAN x 2 9. USB 2.0 x 4 10. eSATA x 2 (reserved) 11. VGA 12. Password & network settings reset button 13.
1.2.9 VS-4016U-RP 1. One-touch-auto-video-backup button 2. USB 2.0 3. LED indicators: USB, Status, HDD1–4, LAN 4. Power button 5. Power connector 6. Gigabit LAN x 2 7. USB 2.0 x 2 8. Password & network settings reset button 9.
1.2.10 VS-2012 Pro/VS-2008 Pro 1. One-touch-auto-video-backup button 2. USB 2.0 3. LED indicators: HDD1, HDD2, LAN, eSATA 4. Power button 5. Power connector 6. Gigabit LAN x 2 7. USB 2.0 x 2 8. eSATA x 2 (reserved) 9. VGA 10. Password & network settings reset button 11.
1.2.11 VS-2012/VS-2008 1. One-touch-auto-video-backup button 2. USB 2.0 3. LED indicators: HDD1, HDD2, LAN, eSATA 4. Power button 5. Power connector 6. Gigabit LAN x 2 7. USB 2.0 x 2 8. Password & network settings reset button 9. Kensington security slot 10. eSATA x 2 (reserved) 11.
1.2.12 VS-2004L/VS-2008L 1. One-touch-auto-video-backup button 2. USB 2.0 3. LED Indicators: USB, status, HDD1, HDD2, LAN, power 4. Power button 5. Power connector 6. Gigabit LAN 7. USB 2.0 x 2 8. Password & network settings reset button 9. K-Lock security slot 10.
1.2.13 VS-1004L 1. One-touch-auto-video-backup button 2. USB 2.0 3. LED Indicators: USB, status, HDD, eSATA, LAN, power 4. Power button 5. Power connector 6. Gigabit LAN 7. USB 2.0 x 2 8. Password & network settings reset button 9. K-Lock security slot 10. eSATA 11. Power cord hook Note: This model is designed for some projects only.
13.Install the NVR For the information of hardware installation, see the ‘Quick Installation Guide’ (QIG) in the product package. The QIG can also be found in the product CD-ROM or QNAP website (http://www.qnapsecurity.com).
2.1 Personal Computer Requirements For better system performance, the computer should at least fulfill the following requirements: No. of Format CPU Others M-JPEG Intel Pentium 4 CPU, Channels 4 2.4GHz or above MPEG-4/MxPEG/H.264 8 M-JPEG 7, Vista, XP M-JPEG Intel Pentium 4 CPU, port or above Explorer 6.0 or Dual core CPU, 2.8GHz above or above 16 M-JPEG Dual core CPU, 2.4GHz or above MPEG-4/MxPEG/H.264 Quad core CPU, 2.33GHz or above 20 M-JPEG Dual core CPU, 2.
Security Settings of the Web Browser Please make sure the security level of the IE browser in Internet Options is set to Medium or lower.
2.2 Browse CD-ROM Run the product CD-ROM on a Windows PC to access the Quick Start Guide and user manual, and install codec and software utilities Finder and VioStor Player.
Browse the CD-ROM and access the following contents: Finder: The setup program of QNAP Finder. This tool is used to discover the NVR servers available on the local network and configure the network settings of the NVR. Manual: The user manuals of the NVR. QIG: View the hardware installation instructions of the NVR. Codec: The codec for playing AVI videos recorded by the NVR via Windows Media Player. Tool: This folder contains IPP library and monitor plugin.
2.3 Hard Disk Drives Compatibility List This product works with 2.5-inch and 3.5-inch SATA hard disk drives from popular hard disk brands. For the hard disk compatibility list, please visit http://www.qnapsecurity.com/pro_compatibility.asp QNAP disclaims any responsibility for product damage/malfunction or data loss/recovery due to misuse or improper installation of hard disks in any occasions for any reasons. 2.
2.5 Check System Status LED Display & System Status Overview LED Color LED Status Flashes green and red alternately every 0.
Red Flashes green Green USB The hard drive can be accessed Flashes blue every 0.
Beep Alarm (beep alarm can be disabled in ‘System Tools’ > ‘Hardware Settings’) Beep sound No. of Times Short beep (0.5 sec) 1 Description 1) The NVR is starting up 2) The NVR is being shut down (software shutdown) 3) The reset button is pressed 4) The system firmware has been updated Short beep (0.5 sec) 3 The NVR data cannot be copied to the external device by pressing the one-touch-auto-video-backup button. Short beep (0.5 sec), 3, every 5 min The system fan is out of function long beep (1.
2.6 System Configuration Install Finder 1. Run the product CD, the following menu is shown. Click ‘Install Finder’. 2. Follow the instructions to install the Finder. Upon successful installation, run the Finder. If the Finder is blocked by the firewall, unblock it. 3. The Finder detects the NVR servers on the local network. If the server has not been initialized, you will be prompted to perform quick setup. Click ‘Yes’ to continue. Note: If the NVR is not found, click ‘Refresh’ to try again.
4. Enter the administrator name and password to perform quick setup. The default administrator name and password are as below: Use name: admin Password: admin Note: Make sure all the IP cameras are configured and connected to the network. 5. The quick configuration page will be shown. Click ‘Continue’ and follow the instructions to finish the configuration. For further information, please refer to Chapter 6.1.
6. Click ‘Start installation’ to execute the quick configuration. 7. After the quick configuration, the NVR is ready for use. Click ‘Start Monitoring’ to view the live video from the IP cameras or click ‘Close’ to return to the home page of the system administration.
8. The first time to connect to the monitoring page of the NVR, install the ActiveX add-on. The live video from the IP cameras configured on the NVR and the recording status of each channel are shown.
14.Use the NVR by Local Display Note: This feature is supported by the VioStor Pro Series NVR only.
When the NVR is turned on, the login screen will be shown. Select the language. Enter the administrator name and password. If the NVR has not been configured, skip the login page and enter Quick Configuration (refer to Chapter 3.1). Default user name: admin Password: admin Click the keyboard icon to enter the necessary information if a USB keyboard is not available. The monitoring page will be shown upon successful login, refer to Chapter 3.3 for details.
3.1 Quick Configuration If the NVR has not been configured, Quick Configuration Wizard will be shown. Follow the instructions of the wizard to complete the system setup. Note: All the changes will be effective only after applying the settings in the last step. 1. The system information will be shown. Select the language and click ‘Next’.
2. Change the admin password or use the default password (admin). 3. Select to obtain the network settings automatically or enter the network settings.
4. Enter the date and time settings. Select to synchronize the server time with an Internet time server. To enter a domain name for the NTP server, make sure the DNS server has been correctly set up. 5. Select the disk configuration. Click ‘Disk Information’ to view the hard disk drive details. Note that all the disk data will be deleted when the disk volume is initialized.
6. Configure the IP camera settings. If no IP cameras have been set, try to search for the cameras on the local network. a. The cameras found will be shown. Select the IP cameras and click ‘Add’ to add the channels.
b. To manually add an IP camera or edit the camera settings, click . c. Enter the camera settings. Click ‘Test’ to test the connection. Click ‘Remove’ to delete the camera.
d. To edit the recording settings, click next to ‘Recording Settings’. Define the recording settings and click ‘OK’. Digital Watermarking: Enable this option to add digital watermarks to the video files recorded to the NVR. Use the Watermark Proof utility to verify if the video files were maliciously modified. For more information, refer to Chapter 5.2.
7. Verify the settings and click ‘Next’ to initialize the server. 8. After the system has been initialized, the NVR is ready for use. Click ‘Start Monitoring’ to enter the monitoring screen.
3.2 System Configuration To manage the system settings such as administrator password, network and time settings, click on the monitoring screen. Note that this button (option) will be shown for administrator access only. Select the language and click the icons to configure the settings.
Icon Description Perform quick configuration of the system. Change the administrator password to login local display. Change the network settings. Change the date and time settings. Configure the disk volume and initialize the hard disks. Configure the IP camera settings.
3.3 Monitoring Upon successful login, the monitoring screen will be shown. Monitor the IP cameras, change the display mode, enable or disable manual recording, control the PTZ cameras, and so on.
Icon Description Monitor: Enter the monitoring page. Playback: Enter the playback page. Configuration: Enter the system configuration page; allows admin access only. Options: Configure the event notification settings, video window display settings, screen resolution, etc. Hide left panel: Hide the panel on the left of the monitoring page. Show left panel: Show the panel on the left of the monitoring page. Logout: Logout the NVR. About: View the server name, NVR model, and firmware version.
Event notification: When the alarm recording is enabled and an event is detected, this icon will be shown. Click this icon to view the alert details. The alert sound can be turned on or off. To clear all the logs, click ‘Clear All’.
PTZ Control Panel The term ‘PTZ’ stands for ‘Pan/Tilt/Zoom’. If the IP camera supports PTZ, use the control panel on the NVR to adjust the viewing angel of the IP camera. These functions are available depending on the camera models. Please consult the camera's documentation for details. Note that the digital zoom function will be disabled when the PTZ function is in use. Icon Description Pan and tilt: If the PTZ camera supports pan and tilt functions, click these buttons to pan or tilt the camera.
Display Mode The NVR supports various display modes for monitoring. Click the correct icon to switch the display mode. Icon Description Full screen Single-channel mode 4-channel mode 6-channel mode 8-channel mode 9-channel mode 10-channel mode 12-channel mode Select the display page number Sequential mode. This mode can be used with other display modes. Click to enable or disable sequential mode. Click to define the time interval of which the channels will be displayed.
Live View Screen Upon successful configuration of the IP cameras, enter the monitoring screen to view the live video from the cameras. If the camera supports pan and tilt functions, click the channel on the screen and adjust the viewing angle with a mouse. If zooming is supported, scroll the mouse wheel to zoom in or zoom out the video. These functions are available depending on the camera models. Please consult the camera's documentation for details.
Camera Status The camera status is indicated by the icons shown below: Icon Camera Status Scheduled or continuous recording is in process This IP camera supports audio function This IP camera supports PTZ function Manual recording is enabled The recording triggered by advanced event management (‘Camera Settings’ > ‘Alarm Settings’ > ‘Advanced Mode’) is in process The alarm input 1 of the IP camera is triggered The alarm input 2 of the IP camera is triggered The alarm input 3 of the IP camera is triggered M
Connection Message When the NVR fails to display the video of an IP camera, a message will be shown in the channel window to indicate the status. Message Description Connecting If the IP camera is located on remote network or the Internet, it may take some time to establish the connection to the camera. Disconnected The NVR cannot connect to the IP camera. Please check the network connection of the computer and the availability of the IP camera.
Options To configure advanced monitor settings, click . The following options are provided under the ‘General’ tab. Event Notification: When this option is enabled and an event is triggered, the alert icon will be shown on the monitoring channel instantly. Click the icon to view the alert details. Display Order: Click ‘Reset’ to reprioritize the monitoring channels to default order.
The following options are provided under the ‘Video’ tab. Highlight the video window when an event is triggered: The video window will flash if an event is triggered. Display unauthorized channels: Select this option to show the channels that the user does not have access right to monitor. Display unconfigured channels: Select this option to show the channels that have not been configured.
The NVR detects the resolution settings supported by the connected monitor and selects the most appropriate setting automatically. To change the screen resolution, click ‘Settings’ under the ‘Screen’ tab. After configuring the resolution settings, the monitoring screen will be shown. If the monitor model cannot be detected, the NVR will provide the options 1400*1050, 1280*1024, 1024*768.
3.4 Video Playback The videos on the NVR can be played by the local display. To use this feature, click on the monitoring screen. Most of the icons on the playback screen are the same as those on the monitoring screen. Please refer to Chapter 3.2 for the icon description. Note: The playback access right to the IP cameras is required to play the videos. Login the NVR as admin and edit the playback access right in ‘User Management’ by the web-based administration interface.
Playback Settings: Play, pause, stop, reverse play a video file, or select to play the previous or next file. When playing a video, use the scroll bar to adjust the playback speed or click the digital zoom icon to zoom in or zoom out the video. Right click the IP camera channel and select the following options: a. Full screen b. Keep aspect ratio c. Deinterlace (available on particular camera models only) d.
3.5 Video Conversion & Export The NVR supports converting the video files to AVI format and saving the files to an external USB storage device. Note: To use this feature, connect a USB storage device to the front USB port of the NVR and make sure the device has been correctly formatted. The access right to play the videos of the IP camera is required to convert the video files. Follow the steps below to export the video files of an IP camera from the NVR and convert the files to an AVI file. 1.
2. Select the IP camera and the recording type. 3. Specify the start and end time of the video files. 4. Enter the file name of the video file. 5. Click ‘OK’ to convert the video files to an AVI file and save them to the external USB storage device.
15.Use the NVR by Web-based Interface Use Microsoft Internet Explorer to monitor the IP cameras and manage the functions of the NVR. Important Notice: Before using the NVR, install the hard disks in the server correctly and finish the disk formatting and configuration. Otherwise, the server will not function properly. 4.1 Connect to the NVR Follow the steps below to connect to the monitoring page of the NVR. 1. Run the Finder.
2. Enter the user name and password to login the NVR. Default user name: admin Default password: admin 3. To view the live video by Internet Explorer, install the ActiveX add-on.
4.2 Monitoring Page Upon successful login, the monitoring page will be shown. Select the display language. Start to configure the system settings and use the monitoring and recording functions of the server.
Icon Description Multi display mode: The NVR supports multi-display mode. (This function can only be used when the computer or the host is connected to multiple monitors.) Multi-server monitoring: Up to 128 channels from multiple QNAP NVR servers can be monitored. Select language: Select the display language. E-map: Upload E-map(s) and indicate the locations of the IP cameras. The administrators are allowed to edit and view the E-map. Other users can only view the E-map.
Login IP camera homepage: Select a channel and click this button to go to the homepage of the selected IP camera. Event notification: When the alarm recording is enabled and an event is detected, this icon will be shown. Click this icon to view the alert details. Digital zoom: Select a channel and click this button to enable the digital zoom function. (This function can also be enabled by right clicking the monitoring channel.
Note: 1. Enabling or disabling the manual recording feature will not affect the scheduled or alarm recording. 2. By default, the snapshots are saved in ‘My Documents’ or ‘Documents’> ‘Snapshots’ on Windows. 3. If the snapshot time is inconsistent with the actual time that the snapshot is taken, it is caused by the network environment but not a system error. 4. Click the event notification icon to view the event details, enable or disable the alert sound or clear the event logs. 5.
Right click the monitoring channel on the live view page. The following functions are available depending on the IP camera model. a. Connect to camera homepage. b. Camera setting: Enter the configuration page of the IP camera. c. PTZ: Pan/Tilt/Zoom camera control. d. Preset: Select the preset positions of the PTZ camera. e. Enable live tracking: Available on Panasonic NS202(A) camera. f. Disable live tracking: Available on Panasonic NS202(A) camera. g.
To configure other monitoring options, right click a channel and select ‘Properties’. Streaming: Always stream from the server: Select this option to stream the audio and video data from the NVR. If the computer cannot connect to the IP cameras, select this option to allow the NVR to stream the data; no extra port forwarding is required. However, the performance of the NVR may be affected.
Display Mode: Fit image to window: Select this option to fit an image to the browser window. Specify to keep the aspect ratio or not when resizing an image. Display image in original size: Select this option to display an image in its original size if it is smaller than the browser window. Specify also how an image will be resized if it is larger than the browser window.
Video Resolution: Specify to adjust the resolution automatically or use a fixed resolution. To adjust the resolution automatically, the NVR will select the resolution setting* which best fits the size of the IE browser window. Note that ‘Stream from network camera’ will not be available if the IP camera does not support streaming from camera or video resolution configuration. Both options will not be available if the IP camera does not support multiple streams.
4.2.1 Live Video Window The live videos of the IP cameras configured on the NVR are shown on the monitoring page. Click the channel window to use the features supported by the IP camera, e.g. digital zoom or pan/tilt/zoom.
Camera Status The camera status is indicated by the icons shown below: Icon Camera Status Scheduled or continuous recording is in process This IP camera supports audio function This IP camera supports PT function Manual recording is enabled The recording triggered by advanced event management (‘Camera Settings’ > ‘Alarm Settings’ > ‘Advanced Mode’) is in process The alarm input 1 of the IP camera has been triggered The alarm input 2 of the IP camera has been triggered The alarm input 3 of the IP camera has
4.2.2 Display Mode The NVR supports different display modes for viewing the monitoring channels. Single channel mode Picture-in-Picture mode 4-channel mode 6-channel mode 8-channel mode 9-channel mode 10-channel mode Multi-channel mode Adjust window size Full screen 4.2.3 Sequential mode PTZ Camera Control Panel The term ‘PTZ’ stands for ‘Pan/Tilt/Zoom’. If an IP camera supports the PTZ feature, use the control panel on the NVR to adjust the viewing angel of the IP camera.
4.2.4 Multi-server Monitoring Follow the steps below to use the multi-server monitoring feature of the NVR. 1. Click ‘Server List’ on the monitoring page. a. Click ‘Auto Detect’ to search for the NVR on the LAN and add the server to the server list. b. Click ‘Add’ to add the NVR to the server list. 2. Up to 128 channels from multiple NVR servers can be added for monitoring.
4.2.5 Monitor Settings To configure advanced monitor settings, click . The following options are provided under the ‘General’ tab. Event Notification: When this option is enabled and an event is triggered, the alert icon will be shown on the monitoring channel instantly. Click the icon to view the alert details. Display Order: Click ‘Reset’ to reprioritize the monitoring channels to the default order. Browser: Select to show or hide the toolbars of the IE browser.
The following options are provided under the ‘Video’ tab. Video Streaming Stream from the server: If the IP camera cannot be connected from the computer, select this option and the video will be streamed from the NVR. This option does not require extra port mapping configuration; but may influence the performance of the NVR. Stream from IP camera: If the NVR and the IP cameras are located on the same LAN, select this option to stream the video from the IP camera.
The following options are provided under the ‘Snapshot’ tab. Snapshot: Specify the location where the snapshots are saved and the image format (JPEG or BMP). Show timestamp and camera name: Show the timestamp and the camera name on the snapshot. Save the snapshot as it is displayed: Select this option to save the snapshot as it is displayed on the window. Otherwise, the snapshot will be saved in its original size.
4.2.6 Auto Cruising The auto cruising feature of the NVR is used to configure the PTZ cameras to cruise according to the preset positions and the staying time set for each preset position. To use the auto cruising feature, follow the steps below. 1. On the monitoring page of the NVR, click to go to the configuration page of the PTZ camera. 2. Set the preset positions on the PTZ camera. 3. Return to the monitoring page of the NVR. Right click the display window of the PTZ camera.
4. Click the number buttons to view the preset positions of the PTZ camera. When this button is clicked, the name of the corresponding preset position is shown on the ‘Preset Name’ drop-down menu.
5. Add: To add a setting for auto cruising, select the ‘Preset Name’ from the drop-down menu and enter the staying time (interval, in seconds). Click ‘Add’. 6. Update: To change a setting on the list, highlight the selection. Select another preset position from the drop-down menu and/or change the staying time (interval). Click ‘Update’. 7. Delete: To delete a setting, highlight a selection on the list and click ‘Delete’.
8. After configuring the auto cruising settings, select the option ‘Enable auto cruising’ and click ‘OK’. The NVR will start auto cruising according to the settings. Note: The default staying time (interval) of the preset position is 5 seconds. Enter 5–999 seconds for this setting. The system supports up to 10 preset positions (the first 10) configured on the PTZ cameras. Up to 20 settings for auto cruising can be configured.
4.3 E-map The E-map feature of the NVR is provided to for users to upload electronic maps to the system to indicate the locations of the IP cameras. Users can drag and drop the camera icons* to the E-map and enable event alert to receive instant notification when an event occurs to the IP camera. *The camera icons are available only when the IP cameras have been configured on the NVR. To use the E-map feature, login the monitoring page of the NVR as an administrator and click .
An E-map example is shown below. The NVR provides a default E-map. Add or remove the E-maps whenever necessary. Note: Login as an administrator to edit and view the E-map.
4.3.1 Icons and Description Icon Description Enable E-map edit mode. E-map edit mode in use. Click this icon to disable the edit mode. Add a map. Edit the name of a map. Remove a map or a camera icon. Event alert not in use. Click this icon to enable event alert on the E-map. Event alert in use. When an event occurs to an IP camera, such as a moving object is detected, the camera icon will change and flash to alert the administrator. To disable event alert on the E-map, click this icon.
4.3.2 Add a Map Set or an E-map To add a map set or an E-map to indicate the locations of the IP cameras, click to enable Edit mode. A list of IP cameras configured on the NVR will be shown on the left. Click ‘Default’ and then to add an E-map.
Enter the map name and select the file. The E-map must be in JPEG format. Click ‘OK’. The E-map will be shown.
To add one or multiple E-maps, e.g. office1 and office2, under an E-map, e.g. floor1, click the E-map icon of floor1 and then click floor1 will be changed to to add the E-maps one by one. The icon of when more than one E-map is added. To add another E-map of the same level of floor1, select ‘Default’ and add the E-map, e.g. floor2.
4.3.3 Edit a Map Name To edit the name of an E-map, select the E-map and click . Enter the new name and click ‘OK’. To change the picture of the E-map, delete the E-map and add the new file. 4.3.4 Delete a Map Set or an E-map To delete an E-map, select the map the same level, select the map set and click and click 93 . To delete a set of maps under .
4.3.5 Indicate IP Cameras on an E-map After uploading the E-maps, drag and drop the IP camera icons to the E-map(s) to indicate the camera location. The camera name will appear under the E-map on the top left column. When an icon of a fixed body or fixed dome IP camera is dropped to the E-map, right click the camera icon and adjust the icon direction. The icon of a PTZ IP camera cannot be adjusted. To delete a camera icon from the E-map, right click the icon and select ‘Delete’.
To save the changes made to the E-maps, click to exit the Edit mode. When clicking an E-map or an IP camera on the left, the E-map or the E-map with the camera icon will be shown on the right immediately. The selected camera icon will be highlighted with a blue bracket . When double clicking a camera icon on an E-map, whether or not Edit mode is enabled, the IP camera will be shown in single-channel mode on the monitoring screen.
4.3.6 Enable/Disable Event Alert To enable event alert on an E-map, click .
When an event occurs to an IP camera on the E-map, the camera icon will flash and indicate the event type. The E-map with the IP camera on which an event is triggered will be shown immediately*. Double click the camera/alert icon and the monitor screen will switch to display the alert camera channel in single-channel view on the monitor screen automatically.
The event type occurred to an IP camera can be identified by the camera icon on an E-map.
16.Play Video Files The recording files on the NVR can be played by the web-based VioStor Player or QNAP VioStor Player utility over LAN or WAN. The first time you connect to the playback interface of the NVR by an IE browser, install the ActiveX plugin. The VioStor Player utility can be installed from the product CD-ROM. Upon successful installation, it is available on the Windows start menu > Programs > QNAP > VioStor Player.
5.1 Use Web-based VioStor Player 1. Click the playback button on the monitoring page or the administration interface. 2. The web-based VioStor Player will be shown. Use this program to search and play the video files on the NVR servers. To return to the monitoring page, click enter the system administration page, click . To . Note: The playback access right to the IP cameras is required to view and play the video files by the VioStor Player. Please refer to Chapter 6.
The icons and description of the VioStor Player are described below.
Audio (optional): Turn on/off the audio support Digital zoom: Enable/disable digital zoom Search recording files by IVA Add file(s) to the playlist Remove selected file(s) from the playlist / Play/pause a video file Stop Reverse play Previous file Next file Last frame Next frame Play the video at 1/16x, 1/8x, 1/4x, 1/2x, 1x, 2x, 4x, 8x, 16x speed Control all views: Control the playback settings of all the playback windows simultaneously Click once to fit the image to the window and keep the aspect r
5.1.1 Play Video Files from NVR Follow the steps below to play the video files on the remote NVR servers by the VioStor Player. 1. Click ‘Play by Time’ .
2. The following dialog will be shown. To add more NVR servers for playback, click ‘Edit’.
3. Configure servers: a. Auto Detect: Auto-search all the available NVR servers on the local network. b. Add: Connect to an NVR server. Enter the IP address, port number, and login information. c. Modify: Modify the login settings of an NVR server. d. Remove: Delete a manually added NVR server from the list. e. Default settings: Enter the default user name and password for all newly added servers. The login name and password can be changed manually.
4. Select the data search mode. Date and time search (Text entry) i. Select the NVR server(s) and the IP camera(s)*. ii. Click the ‘Text entry’ tab. iii. Select the recording type, the start and end time when the video is recorded. iv. Click ‘Preview’ to preview the video. v. Click ‘OK’. * Maximum 16 IP cameras can be selected. The IP cameras to which you are denied to access will be shown in grey.
Timeline search (Graphic entry) i. Select the NVR server(s) and the IP camera(s)*. * Maximum 16 IP cameras can be selected. The IP cameras to which you are denied to access will be shown in grey. ii. Click the ‘Graphical entry’ tab.
iii. Select the recording type. iv. Specify the time range when the files are recorded for each IP camera. The green cells indicate regular recording files and the red cells indicate alarm recording files. Click ‘Apply the selected time period to all the IP cameras’ to apply the time selection to all the IP cameras. v. Click ‘Preview’ to preview the video. vi. Click ‘OK’.
Event entry i. Select the NVR server(s) and the IP camera(s)*. * Maximum 16 IP cameras can be selected. The IP cameras to which you are denied to access will be shown in grey.
ii. Click the ‘Event entry’ tab. iii. Select the event type.
iv. Specify the time range when the files are recorded. v. Specify the number of minutes (1-30) to play the video recorded before and after the event. vi. Event search. Use this function to search for all the events occurred on the IP cameras. Refer to the event details to search for the recording data. Search all: Search for the specified events occurred on all the IP cameras of an NVR within the time range specified.
vii. The events will be shown. Click ‘OK’.
5. The VioStor Player will display the 1, 4, 9, or 16-view window according to the number of IP cameras specified for video search. Click the window one by one to view the search results. A blank playlist means no files were found on the selected IP camera. Note: The regular recordings are shown in white and the alarm recordings are shown in red on the playlist.
6. To control all the playback windows at the same time, click to enable ‘Control All Views’. When ‘Control All Views’ is enabled, the playback options (play, pause, stop, previous/next frame, previous/next file, speed adjustment) will be applied to all the playback windows.
5.1.2 Play Video Files from Local PC Follow the steps below to play the video files on a local PC by the VioStor Player. 1. Click ‘Add files’ .
2. Browse and select the video files from the computer.
3. The playlist will be shown. Click ‘Play’ 117 to play the videos.
4. To play the video files from the PC in multiple windows by the VioStor Player, click the 4, 9, or 16-view icon. Click the playback window and browse for the video files one by one.
5. To control all the playback windows at the same time, click Views’.
5.1.3 Multi-view Playback The multi-view playback feature support playing the video files of multiple IP cameras simultaneously. View the videos of maximum 16 IP cameras at the same time or select to divide the video of one IP camera into multiple time periods (16) and play them in a multi-view window. Divide the selected time equally into multiple playback windows Follow the steps below to play the video files of one IP camera in multiple playback windows by the VioStor Player. 1.
2. Select only one IP camera. The IP cameras to which you are denied to access will be shown in grey. 3. Click ‘Text entry’ or ‘Graphical entry’. 4. Enter the search criteria and select the option ‘Divide the selected time period equally into all the playback windows to play’. 5. Click ‘OK’.
6. The video files will be divided evenly by 16 windows.
7. To control all the playback windows at the same time, click to enable ‘Control All Views’. When ‘Control All Views’ is enabled, the playback options (play, pause, stop, previous/next frame, previous/next file, speed adjustment) will be applied to all the playback windows.
Play the video files of multiple IP cameras Follow the steps below to play the video files of multiple IP cameras by the VioStor Player. 1. Click ‘Playback by Time’.
2. Select multiple IP cameras (maximum 16). The IP cameras to which you are denied to access will be shown in grey. 3. Enter the search criteria in the ‘Text entry’, ‘Graphical entry’ or ‘Event Entry’. Click ‘OK’.
4. The VioStor Player will display the 1, 4, 9, or 16-view window according to the number of IP cameras specified for video search. Click the window one by one to view the search results. A blank playlist means no files were found on the selected IP camera.
5. To control all the playback windows at the same time, click to enable ‘Control All Views’. When ‘Control All Views’ is enabled, the playback options (play, pause, stop, previous/next frame, previous/next file, speed adjustment) will be applied to all the playback windows.
5.1.4 Intelligent Video Analytics (IVA) The NVR supports intelligent video analytics for video data search. The following features are supported: Motion detection: Detects the movement of the objects in the video. Foreign object: Detects new object in the video. Missing object: Detects missing object in the video. Out of focus: Detects if the camera is out of focus. Camera occlusion: Detects if the IP camera is obstructed. To use this function, follow the steps below: 1.
2. When the video files are shown on the playlist, click for video search.
3. Select the detection mode: motion detection, foreign object, missing object, out of focus, or camera occlusion. Multiple options can be selected. 4. Adjust the sensitivity for object detection. 5. Adjust the time interval for detecting the foreign objects and missing objects. If a foreign object appears or a missing object disappears for a period of time which is longer than the time interval, the NVR will record an event.
6. Define the detection zone. Mouse over the edge of the red zone and use the mouse to define the detection zone. Click ‘Select all’ to highlight the entire area.
7. Define the object size for detection. Use the mouse to drag the yellow zone to define the minimum object size for detection. Ignore objects with width or height less than this setting: Enable this option to ignore all the objects smaller than the yellow zone 8. Enable/Disable other options for video search. Pause when found: Enable this option and the video search will stop when a video file which matches the search criteria is found.
9. Click ‘Search’ to start searching the video by IVA. The results will be shown.
Other options: Double click an entry on the search result dialog to play the video. The player will play the video starting from 15 seconds before the event to 15 seconds after the event. Right click an entry on the search result dialog to export the video (AVI format) and save it on the computer. The exported video starts from 15 seconds before the event to 15 seconds after the event.
5.1.5 Convert NVR Videos to an AVI File To convert the video files on the NVR to an AVI file and export the file to the local PC by the VioStor Player, follow the steps below. Note: The playback access right to the IP cameras is required to use this feature. 1. Click ‘Convert to AVI file’.
2. If no NVR servers or IP cameras are shown, click ‘Edit’ to add an NVR server manually.
3. Select an NVR server and an IP camera. The IP cameras to which you are denied to access will be shown in grey. 4. Search the video files by ‘Text entry’. Select the recording type. Note: Video search by ‘Graphic entry’ and ‘Event entry’ is not available for the video conversion feature. 5. Specify the time range. Specify a smaller time range or the video file will be too large and take a long time to convert. 6. Click ‘Preview’ to preview the video. If no videos are found, search again.
7. Click ‘OK’. Enter the file name and specify the location where the file is saved to. 8. All the video files which meet the search criteria will be converted to an AVI file.
5.2 Digital Watermarking The NVR supports digital watermarking to protect the videos and snapshots from unauthorized modification. Digital watermarks can be added on the exported videos and snapshots by the VioStor Player. The watermark cannot be removed and is only visible to the Watermark Proof software. 5.2.1 Export Video Files with Digital Watermark To use digital watermarking by the VioStor Player, follow the steps below. Open the VioStor Player. Click ‘Settings’ .
Select to add digital watermark in the exported snapshot or video. Click ‘Convert to AVI file’ (refer to Chapter 5.1.5). Digital watermarks will be added to the exported video files and snapshots.
5.2.2 Watermark Proof The Watermark Proof utility is installed automatically along with the VioStor Player. From the Windows Start menu, select ‘All Programs’ > ‘QNAP’ > ‘VioStor Player’ to locate ‘Watermark Proof’. Run Watermark Proof. The following window will be shown. Click to browse and locate the files. Multiple files can be selected at one time.
Click to check the files and view the proof result. When ‘Stop when watermark error is detected’ is selected, the checking process will stop if a failed file is detected. Otherwise the program will check all the files selected. If a video file has been modified, or is not exported with digital watermark, or not an NVR video file, the proof result will be shown as ‘Failed’.
5.3 Access the Recording Data The recording data on the NVR can be accessed by the following services: Microsoft Networking (SMB/CIFS) Web File Manager (HTTP) FTP Server (FTP) Note: To access the video files by these protocols, enter the user name and password with the administrator access right. To use these services, enable the files services in ‘Network Settings’ > ‘File Services’ in the system administration page.
5.3.1 Microsoft Networking (SMB/CIFS) Access the video files by the SMB/CIFS protocol on Windows OS. On the web-based playback interface, click ‘SMB’. OR Run \\NVR_IP from the Windows Start menu. For example, if the NVR IP is 10.11.19.27, enter \\10.11.19.27. 5.3.2 Web File Manager (HTTP) To access the recording data on the NVR by a web browser, click ‘Web’ on the web-based playback interface and login as an administrator.
5.3.3 FTP Server (FTP) Access the recording data by FTP: On the web-based playback interface, click ‘FTP’. OR In Windows Internet Explorer, enter ftp://username:password@NVRIP. For example, enter ftp://admin:admin@172.17.26.154 if the NVR IP is 172.17.26.154.
17.System Administration To enter the system configuration page of the NVR, login the monitoring page as an administrator and click .
Upon successful login, the monitoring channels, connection and recording status, and the network bandwidth of the NVR will be shown on the ‘Advanced Mode’ page. View the settings by ‘Traditional Mode’.
If the NVR is has not been configured yet, the Quick Configuration page will be shown. Follow the instructions to finish the setup.
6.1 Quick Configuration Follow the instructions to configure the NVR. Note: All the changes will be effective only after clicking ‘Start installation’ in the last step.
1. Enter the server name. The server name supports up to 14 characters which may include alphabets (A–Z and a–z), numbers (0–9), and dash (-). Space and period (.) are not allowed. 2. Change the administrator password or select to use the default password (admin).
3. Enter the date, time, and time zone of the server. 4. Enter the IP address, subnet mask, and default gateway of the server.
5. Select the disk configuration. All the disk data will be cleared unless ‘Do not to set the disk configuration’ is selected.
6. Initialize the IP camera settings. Select the camera brand and model. Enter the name and IP address of the camera, and the user name and password. Enable or disable the recording function on each channel, test the connection to the IP cameras and then click ‘Save’ to apply the changes. Click ‘Search’ to search for the IP cameras on the local network. Select a channel and click ‘Add’ to add the camera. With the search function, the camera model and the IP address are filled in automatically.
7. Click ‘Start Installation’ to apply the changes and initialize the system.
8. Click ‘Start Monitoring’ to view the live video from the IP cameras or click ‘Close’ to return to the system administration home page.
6.2 System Settings Configure the basic system settings including the server name, the date & time, and view the system settings. 6.2.1 Server Name Enter the name of the NVR. The server name supports up to 14 characters which can only contain alphabets (A–Z and a–z), numbers (0–9), and dash (-).
6.2.2 Date & Time Set the date, time, and time zone. If the settings are incorrect, the following problems may occur: Incorrect time display on the video files. Incorrect time display on the event logs. Synchronize with an Internet time server automatically Enable this option to update the date and time of the NVR automatically with an NTP (Network Time Protocol) server. Enter the IP address or the domain name of the NTP server, for example, time.nist.gov or time.windows.com.
6.2.3 View System Settings View the system settings such as the server name on this page.
6.3 Network Settings Configure the WAN and LAN settings, DDNS service, file service, host access control, protocol management and view the network settings in this section. 6.3.1 TCP/IP Configuration Select one of the following options to configure the TCP/IP settings of the NVR. Obtain IP address settings automatically via DHCP Select this option to allow the NVR to acquire an IP address on the local network automatically if a DHCP server is available.
If the NVR supports two LAN ports, select to use failover, load balancing, or standalone settings. To use these features, make sure both LAN ports are connected to the network.
Configuration of Network Interfaces Failover (Default settings for dual LAN NVR models) Failover refers to the capability of switching over the network transfer port to the redundant port automatically when the primary one fails due to hardware or connection error to avoid network disconnection. When the primary network port resumes the connection, the network transfer will be switched over to that port automatically.
Load balancing Load balancing enables the network resources to spread between two or more network interfaces to optimize the network transfer and enhance the system performance. It operates on layer 3 protocol (IP, NCP IPX) only. Multicast/broadcast and other non-routable protocols such as NetBEUI can only be transferred via the main network port. Note: To optimize the network transfer speed of the NVR in load balancing mode, use a managed Ethernet switch and enable 802.
Standalone Assign different IP settings for each network port. The NVR can be accessed by different workgroups on two different subnets. When load balancing is enabled, failover does not work. The DHCP server can only be enabled for the primary network port (LAN 1).
Network Transfer Rate Select auto-negotiation (default), 1000 Mbps, or 100 Mbps. It is recommended to use the default setting that the server will determine the network speed automatically. Obtain IP address settings automatically via DHCP If the network supports DHCP, select this option to allow the NVR to retrieve an IP address and the related information automatically. Use static IP address To assign a fixed IP to the NVR, enter the IP address, subnet mask, and default gateway.
6.3.2 DDNS (Dynamic Domain Name) Service The DDNS service enables the users to connect to the NVR by the domain name directly. There is no need to memorize the lengthy IP address of the server. To enable the DDNS service, register a DDNS account from a DDNS provider. Please refer to Appendix A for details. The NVR currently supports the DDNS service provided by: 1. DynDNS (http://www.dyndns.org) 2. OSD (http://ods.org) 3. DHS (http://www.dhs.org) 4. DyNS (http://www.dyns.cx) 5. http://www.3322.
6.3.3 File Services Enable the SMB/CIFS file service, Web File Manager, and FTP service to access the video files. These settings are enabled by default. If the NVR is installed behind the router, enable FTP port mapping to allow the users from the external network to connect to the NVR via FTP (please refer to Appendix B). Passive FTP Port Range Use the default port range (55536–56559) or specify a port range larger than 1023.
6.3.4 Host Access Control Specify the connections to be allowed or denied to connect to the NVR. Choose one of the following options to restrict the access from a network or an IP address (host) to the server: 1. Allow all connections (Default setting) Allow the connection from all the hosts to the server. 2. Allow connections from the list only Allow the connection from the hosts specified on the list only.
6.3.5 Protocol Management To connect to the NVR by a specific HTTP port number, enable the option ‘Specify HTTP port number’ and enter the port number. The default setting is 80. RTP (Real-time Transfer Protocol) is a standardized packet format for delivering real-time audio and video data of the IP cameras on the Internet. The real-time data transfer is monitored and controlled by RTP (also RTCP). The default setting is 6100–6299.
6.3.6 View Network Settings View the current network settings and the status of the NVR in this section.
6.4 Device Configuration Configure the SATA disk, RAID management tool, USB disk, and the UPS settings in this section. 6.4.1 SATA Disk This page shows the model, size and current status of the hard disk drive(s) installed on the NVR. Other options include formatting the hard disks and viewing the status, and scanning the hard drive bad blocks. When the hard disks are formatted, the NVR will create the following default share folders: record_nvr: The network share for saving regular recording files.
Click the icons on the ‘SATA Disk’ page to format the hard disk drive(s). Disk Configuration Applied NVR Models Single disk volume All models RAID 1, JBOD (just a bunch of disks) 2-bay models or above RAID 5, RAID 6, RAID 5+hot spare 4-bay models or above RAID 6+hot spare 5-bay models or above Note: Do NOT turn off the server or unplug any hard drives when RAID rebuilding is in process.
Single Disk Volume Each hard disk drive is used as a standalone disk. If a disk is damaged, all the data will be lost. JBOD (Just a bunch of disks) JBOD is a collection of hard disk drives that does not offer any RAID protection. The data are written to the physical disks sequentially. The total storage capacity equals to the sum of the capacity of all the member drives. RAID 0 Striping Disk Volume RAID 0 (striping disk) combines 2 or more hard disk drives into one larger volume.
RAID 5 Disk Volume The data are striped across all the drives in a RAID 5 array. The parity information is distributed and stored across each drive. If a member drive fails, the array enters degraded mode. After installing a new drive to replace the failed one, the data can be rebuilt from other member drives that contain the parity information. To create a RAID 5 disk volume, a minimum of 3 hard disks are required. The storage capacity of a RAID 5 array equals (N-1) * (size of smallest hard drive).
6.4.2 RAID Management Tool *This function is not supported by the VS-1004L. The RAID management tool supports capacity expansion, RAID migration, or spare drive configuration with the original drive data reserved. Expand capacity This function enables capacity expansion of a RAID configuration by replacing the member drives one by one. This option is supported by RAID 1, RAID 5, or RAID 6 configurations. Add hard drive This function enables adding new drive member to a RAID configuration.
Configure spare drive This function enables adding or removing a spare drive from a RAID 5 configuration. The options available are: - Add a spare drive to a RAID 5 configuration - Remove a spare drive from a RAID 5 configuration For detailed operation instructions, click ‘Comment’ on the management interface.
6.4.3 USB Disk The NVR supports data backup to the external USB storage devices. Connect the USB storage device to the USB port of the NVR, when the device is successfully detected, the details will be shown.
6.4.4 UPS The NVR supports UPS (uninterruptible power supply). When an expected power outage occurs, the UPS is able to supply the power to the NVR continuously. Configure the settings to turn off the NVR after the AC power fails. If the power of the UPS is insufficient to last for the time specified, the NVR will shut down immediately for optimized server protection. * It is recommended to connect the UPS to one of the USB ports on the rear side of the NVR.
6.5 User Management The NVR supports secure user access right management. A user can be defined as an administrator, a system manager, or a general user and given different rights of monitoring, playback, and system administration. Note: The NVR supports up to 32 users (including the system default users). The NVR supports 3 types of users: 1. administrator The system default administrator accounts are ‘admin’ and ‘supervisor’ (default password: admin).
3. user The general users have only the rights of monitoring and video playback. They have no administration authority. Please refer to Chapter 6.5.4 for more details.
6.5.1 Create user User Name The user name must be 1 to 32 characters in length. It supports alphabets (A-Z), numbers (0-9), and underscores (_). It is case-insensitive and supports double-byte characters, such as Chinese, Japanese, and Korean but cannot be a pure number or contain the following characters: “/\[]:;|=,+*?<>`' Password The password is case-sensitive and supports maximum 16 characters. It is recommended to use a password of at least 6 characters.
6.5.2 Edit User Select a user on the list and click ‘Edit’. Change the password; assign the rights of system administration and camera access to the user. However, the user name cannot be changed. 6.5.3 Delete User To delete a user, select the user on the list and click ‘Delete’. Click ‘OK’ to confirm. Note: The system administrator (admin, supervisor, sysmgr) cannot be deleted.
6.5.4 User Access Rights Comparison The NVR supports three types of users including system administrator, system manager, and general user. The default system administrators are ‘admin’ and ‘supervisor’ who cannot change one another’s password, user type, and access rights to the IP cameras. Note 1: The user can delete his/her account Note 2: The user can change his/her password administrator system manager user Other Other Rights admin supervisor sysmgr system User administrators managers 1.
administrator system manager user Other Other Rights admin supervisor sysmgr system User administrators managers 12. Change the camera access control of No Yes No No No No No No Yes No No No No No No Default No No Yes Yes Yes Yes Yes No No No No No No No Yes Yes Yes Yes No (Note 1) No Yes Yes Yes No No supervisor 13. Change the camera access control of other administrators 14. Create sysmgr 15. Create other system manager accounts 16.
administrator system manager user Other Other Rights admin supervisor sysmgr system User administrators managers 27. Change the user type Yes Yes Yes Yes No No access control of normal Yes Yes Yes Yes Yes No of normal users 28. Change the camera users 29. System administration Yes Yes Yes Yes Yes No 30. Monitoring Yes Yes Yes No No Default 31. Playback Yes Yes Yes No No Default 32.
6.6 Camera Settings Configure the IP camera, recording, schedule, alarm, and advanced settings. 6.6.1 Camera Configuration Please follow the steps below to configure the IP cameras. 1. Select a camera number. 2. Select the camera brand. 3. Select the camera model. 4. Enter the camera name. 5. Enter the IP address or domain name of the camera. 6. Enter the user name and the password to login the camera. 7. Select to enable the recording or not. 8. Click ‘Apply’ to save the settings.
Note: All the settings will not take effect until ‘Apply’ is clicked. When applying the changes, the recording operation will stop for a while (maximum 1 minute) and then restart. Click ‘Search’ to search for the IP cameras on the local network. Select a channel for the IP camera and click ‘Add’ to add the camera. By using the search function, the camera model and the IP address are filled in automatically. Click ‘Close’ to close the search results.
Note: The NVR only supports JPEG CGI command interface, but does not guarantee the compatibility with all the IP camera brands.
6.6.2 Recording Settings Select a camera on the list and configure the recording resolution, frame rate, and quality. Enable audio recording, manual recording, recording data retention, real-time digital watermarking, and auto snapshot settings. Click ‘Apply’ to save the settings. 1. Video compression: Choose a video compression format for the recording. 2. Resolution: Select the recording resolution. 3. Frame rate: Adjust the frame rate for the recording.
8. Real-time digital watermarking: Enable this option to add digital watermarks to the video files as soon as they are recorded to the NVR. Use the Watermark Proof utility to verify if the video files were maliciously modified. For more information of digital watermarking, refer to Chapter 5.2. 9. Enable recording data retention: Turn on this function and specify the minimum number of days to keep the recording data.
6.6.3 Schedule Settings Select continuous recording or scheduled recording. The default setting is continuous recording. To set up a recording schedule, select a camera number on the list. Then select the date and time and click ‘Add’. Click ‘Apply’ to save the settings for the particular IP camera or click ‘Apply to all cameras’ to apply the settings to all the IP cameras. To delete a schedule, click ‘Remove’ on the schedule list. Note: Up to 15 schedules can be added.
6.6.4 Alarm Settings The NVR provides ‘Traditional Mode’ and ‘Advanced Mode’ for alarm settings. Select ‘Traditional Mode’ to use the standard alarm settings in response to the alarm events. To use advanced event management, select ‘Advanced Mode’. Traditional Mode Select a channel (IP camera/video server) on the list and configure the alarm settings. The video recording will be activated when the alarm input of the selected channel is triggered or a moving object is detected.
Note: All the settings will be effective after clicking ‘Apply’. When applying the changes, the current recording process will stop for a while (maximum 1 minute) and then restart. To avoid blocking by the firewall, the IP cameras or the video servers configured for alarm recording must be located on the same subnet as the NVR. To switch from traditional mode to advanced mode, select ‘Advanced Mode’ and click ‘Go to the settings page’.
Advanced Mode: The advanced mode consists of the event and action sections. Define the action to take for each event triggered on the IP cameras or the video servers connected to the NVR. To configure the advanced event management by the ‘Advanced Mode’, select an event type on the left channel list and configure the actions to take on the right. Note: Click ‘Apply’ to apply the settings or ‘Exit’ to exit the settings page.
Events: The events supported by the NVR are classified as camera events (motion detection, alarm input, camera disconnection), NVR events (recording failure), and external events (user-defined events). Note: The camera events available depend on the features supported by the IP cameras or video servers. Button Description Add an external event. This button is not applicable to the camera events and the NVR events. Edit an event. This button cannot be used to edit camera disconnection.
The NVR supports the following event types. Before specifying the action settings, select the events to manage and configure the settings. (1) Alarm input This option allows the NVR to trigger an action when the alarm input of the IP camera or the video server is triggered. Select ‘Camera event’ from the ‘Event List’. Locate the channel which supports alarm input and click ‘Alarm Input’. Next, click the edit button ( ), enable this option, configure the settings, and click ‘Apply’.
(2) Motion detection This option allows the NVR to trigger an action when a moving object is detected by the IP camera or the video server. Select ‘Camera event’ from the ‘Event List’. Locate the channel and click ‘Motion Detection’. Next, click the edit button ( ), enable this option, configure the settings, and click ‘Apply’. Set the schedule to define the active period of the alarm settings and define the action on the right (discussed in the later sections).
(4) Connection failure This option allows the NVR to trigger an action when the IP camera or the video server is disconnected. Select ‘Camera Event’ from the ‘Event List’. Locate the channel and click ‘Connection Failure’. After that, define the action on the right (discussed in the later sections).
(6) External event (user-defined events) To create a self-defined event on the NVR, select ‘User-defined Event’ under ‘External event’ on the ‘Event List’. Then click the + button. Enter the event name, for example, ‘door’. After creating an event, click the event name and define the action on the right (discussed in the later sections). After configuring the action settings, enter the CGI command (including the self-defined event name) in the web browser (Internet Explorer) to trigger the action anytime.
Event schedule settings: When editing an event (not including camera disconnection, NVR events, and external events), click ‘Set Schedule’ to define when the alarm settings will be active. To create a new schedule, select ‘New’ and enter the schedule name. The schedule supports maximum 25 characters (double-byte characters, spaces, and symbols are allowed). Select the day and time when the alarm settings should be active. Click + to add a schedule; or – to delete a schedule.
Actions: The NVR supports different actions which can be activated when the selected events are triggered on the IP cameras or the video servers. The actions include video recording, email alert, SMS alert, buzzer, PTZ camera control, alarm output, and logic output. Button Description Add an action: After configuring an event on the left, click ‘Add’ to create an action in response to the event. Click ‘Apply’ to save the settings. Edit an action: Select an event on the left.
(1) Recording Select the channels (IP cameras or video servers) which will start recording when an event occurs. The following options are also available: (i) Enter the time (in seconds) the recording should be executed after the event is triggered. (ii) Start recording when the event starts and stop recording when the event ends. The option (ii) is applicable to the duration events only. A duration event is an event with the start and end time and lasts for a period of time.
(2) Camera control Configure the PTZ camera to adjust to the preset position for monitoring or act according to the HTTP URL entered when an event is triggered. Select a preset position from the drop-down menu or enter the HTTP URL. Click ‘Select from the list’ to select an action setting which has been configured before. Note: The preset names will appear only after the preset settings of the PTZ cameras have been configured.
(3) Alarm output Select to activate the alarm device connected to the IP camera when an event is triggered. The following options are available: (i) Enter the number of second(s) the alarm device will be active when the event is triggered. (ii) Activate the alarm device when the event starts and stop the alarm device when the event ends. The option (ii) is applicable to the duration events only. A duration event is an event with the start and end time and lasts for a period of time.
(4) Email To receive an instant email alert when an event is triggered, enter the SMTP settings. Multiple email addresses can be entered as the recipients. Snapshots of multiple channels (IP cameras/video servers) can be attached to the alert emails. Click ‘Select from the list’ to select an action setting which has been configured before.
(5) SMS To allow the system administrator to receive an instant SMS alert when an event is triggered, enter the SMS server settings. The default SMS service provider is Clickatell. To add other SMS service providers, click ‘Add’ and enter the provider's name and the URL template text. Click ‘Select from the list’ to select an action setting which has been configured before. Note: Always follow the standard of the SMS service provider to receive the SMS properly.
(6) Buzzer Enable the buzzer when an event is triggered. The following options are also available: (i) Enter the time (in seconds) the buzzer will sound when the event is triggered. (ii) Execute the buzzer when the event starts and stop the buzzer when the event ends. The option (ii) is applicable to the duration events only. A duration event is an event with the start and end time and lasts for a period of time.
(7) User-defined Action Add a self-defined action when an event is triggered. Enter the login account and password, IP address, port, and the HTTP URL of other surveillance devices to manage the devices such as fire protection devices, power controller, and air conditioning control. Click ‘Select from the list’ to select an action setting which has been configured before.
6.6.5 Advanced Settings Configure the advanced recording settings in this section. Maximum period for each recording file: Specify the maximum length of each recording file (maximum 15 min). When the available storage is less than…GB: Specify if the NVR should overwrite the oldest recordings or stop recording when the available storage capacity is less than the specified size. Keep alarm recordings for at least…day(s): Specify the number of days that alarm recordings will be retained.
Pre-/Post-alarm Recordings Start recording video…second(s) before the event occurs: Enter the number of seconds to start the recording before an event occurs. Stop video recording…second(s) after the event ends: Enter the number of seconds to stop the recording after an event ends. The maximum number of seconds for the above settings is 300, i.e. 5 minutes. Note: All the settings will be effective only after clicking ‘Apply’.
6.7 System Tools The System Tools help optimize the system maintenance and management. Set the alert notification, restart or shut down the server, configure the hardware settings, update the system firmware, back up/restore/reset the system settings, set the E-map, and run the ping test. 6.7.1 Alert Notification Enter the email address of the administrator and the IP address of the SMTP server. When an error occurs, e.g.
6.7.2 SMSC Settings Configure the SMSC (Short message service centre) settings to send the SMS text messages to the particular mobile phone numbers when an event takes place on the NVR. The default SMS service provider is Clickatell. Add an SMS service provider by selecting ‘Add SMS Provider’ from the drop-down menu. When ‘Add SMS service provider’ is selected, enter the name of the SMS provider and the URL template text.
6.7.3 Restart/Shut Down Follow the steps below to restart or shut down the server. 1. Go to ‘System Tools’ > ‘Restart/Shutdown’. 2. Click ‘Restart’ to reboot the server or ‘Shut Down’ to turn off the NVR.
6.7.4 Hardware Settings Enable or disable the hardware functions of the NVR. Enable the configuration reset switch By enabling this option, press the reset button for 5 seconds to reset the administrator password and system settings to default. Note: The configuration reset switch is enabled by default. When this option is disabled, keep the password safely. Otherwise, the NVR cannot be reset anymore if the password is lost.
Enable front video backup button The NVR supports direct copy of the recording data on the NVR to the connected USB device via the USB port. Set the number of days that the videos are recorded to copy to the device. To use this function, please follow the steps below: 1. Set the number of days that the latest recordings should be backed up. If 3 days are entered, the recordings of today, yesterday and the day before yesterday will be backed up. 2.
6.7.5 System Update QNAP provides new firmware release for the NVR from time to time to provide updated features and enhancements. Update the system firmware to use these new features. Before doing so, make sure the product model and the firmware version are correct. Note: If the NVR is running properly, it may not be necessary to update the firmware. QNAP is not responsible for any forms of data loss caused by improper or illegal system update. Follow the steps below to update firmware: 1.
6.7.6 Back up/Restore/Reset Settings To back up all the settings, including the user accounts, the server name and the network configuration, click ‘Back up’ and select to open or save the setting file. To restore all the settings, click ‘Browse’ to select a previously saved setting file and click ‘Restore’. To reset all the settings to default, click ‘Reset’. All the disk data will be deleted.
6.7.7 Remote Replication Use the remote replication feature to copy the recording data of the local NVR to a remote QNAP network attached storage (NAS). The remote QNAP NAS is hereafter referred to as ‘the remote storage device’. Note: Before using this function, make sure the Microsoft networking service of the remote storage device is enabled, and the corresponding path and user access right have been correctly configured. 1. Login the NVR and go to ‘System Tools’ > ‘Remote Replication’.
2. Enable remote replication (support multiple choices) In the above example, the NVR only copies the alarm recording data of the latest 3 days to the remote storage device. Select ‘Enable remote replication’ to activate this feature. The NVR executes automatic backup of the recording data to the remote storage device according to the settings. Select ‘Back up alarm recordings only (instead of all recordings)’, the NVR will only copy the alarm recording data to the remote storage device.
4. Configure the remote replication schedule For example, to enable the NVR to copy the recording data automatically to the remote storage device at 01:15 every Monday, please do the following: Select ‘Replication Schedule’, select ‘Weekly’, enter 01 Hour: 15 minute, and select ‘Monday’. 5. Select the backup options Select ‘Replication Now’, the NVR will back up the recording data to the remote storage device immediately.
6. The NVR displays the latest 10 remote replication records. In the above example: When the status is shown as ‘Failed (Remote access error)’: Check if the remote storage device is running or the network settings are correct. When the status is shown as ‘Failed (An internal error occurred)’: View the hard drive status of the NVR or view the Event Logs. Note: The time required by the NVR to replicate the data to the remote storage device varies depending on the network environment.
6.7.8 Hard Disk SMART Monitor the health, temperature, and status of the hard disk drives by the S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology). Select a hard disk drive to view the following information by clicking the corresponding buttons. Field Summary Description Displays the summary and the latest test result of the hard disk drive. Hard disk information Displays the hard disk drive details such as the model, the serial number, and the drive capacity.
6.7.9 Ping Test To test the connection to an IP address, enter the IP address and click ‘Test’.
6.7.10 Advanced System Settings Set the timeout period to log off the users from the configuration page of the NVR when the idling time has reached. To allow guest access to the monitoring screen of the NVR by local display, select ‘Enable anonymous access’. Note: The timeout logoff does not apply to the monitoring, playback, advanced mode, device configuration, system update, remote replication, and logs & statistics pages.
6.8 6.8.1 Logs & Statistics System Event Logs The NVR can save maximum 10,000 recent event logs, including warning, error, and information messages. In case of system malfunction, the event logs (only in English) can be retrieved to analyze the system problems. Click ‘Save’ to save the logs as a CSV file. Note: The logs are only available in English.
6.8.2 Surveillance Logs This page shows the surveillance logs such as camera connection, motion detection, and camera authentication failure. Note: The logs are only available in English.
6.8.3 On-line Users List This page shows the information of the currently active users, e.g. the user name, IP address, and login time. Note: The logs are only available in English. 6.8.4 Historical Users List This page shows the information of the users who have logged in the system including the user name, IP address, login time, and the services they have accessed etc. Note: The logs are only available in English.
6.8.5 System Connection Logs The connection logs to the NVR by Samba, FTP, AFP, HTTP, HTTPS, Telnet, and SSH are recorded on this page. Select to start or stop the logging. The file transfer performance may be slightly affected by enabling the event logging. Note: The logs are only available in English. 6.8.6 System Information This page shows the system information, such as the CPU usage, memory, and system temperature.
18.System Maintenance This section provides a general overview of the system maintenance. 7.1 Reset the Administrator Password and Network Settings To reset the administrator password and the network settings, press the reset button of the server for five seconds. A beep sound will be heard.
7.2 Power Outage or Abnormal Shutdown In case of power outage or improper shutdown of the server, the server will resume to the state before it is shut down. If the server does not function properly after the restart, please do the following: 1. If the system configuration were lost, configure the system again. 2. If the problem persists, contact the technical support. 7.3 Hot Swapping Hard Disk Drives (RAID Configuration) This function is not supported by the one-bay NVR models.
19.LCD Panel * This section is applicable to the NVR models with an LCD panel only. The NVR provides a handy LCD panel for users to perform the disk configuration and view the system information. When the NVR has started up, the server name and the IP address will be shown: N V R 5 F 4 D E 3 1 6 9 . 2 5 4 . 1 0 0 . 1 0 0 For the first time installation, the LCD panel shows the number of the hard disk drives detected and the IP address. Configure the hard drives accordingly.
For example, when five hard drives have been installed, the LCD panel shows: C o n f i g . → R A I D 5 D i s k s ? Press the ‘Select’ button to browse more options, e.g. RAID 6. Press the ‘Enter’ button and the following message shows. Press the ‘Select’ button to select ‘Yes’ to confirm. C h o o s e R A I D 5 ? → Y e s N o When the configuration has finished, the server name and the IP address will be shown. If the NVR fails to create the disk volume, the following message will be shown.
View the system information by the LCD panel When the LCD panel shows the server name and the IP address, press the ‘Enter’ button to enter the Main Menu. The Main Menu consists of the following items: 1. TCP/IP 2. Physical disk 3. Volume 4. System 5. Shut down 6. Reboot 7. Password 8. Back 1. TCP/IP In TCP/IP, the following options are available: 1.1 LAN IP Address 1.2 LAN Subnet Mask 1.3 LAN Gateway 1.4 LAN PRI. DNS 1.5 LAN SEC. DNS 1.6 Enter Network Settings 1.6.1 Network Settings – DHCP 1.
2. Physical disk In Physical disk, the following options are available: 2.1 Disk Info 2.2 Back to Main Menu The disk info shows the temperature and the capacity of the hard disk drive. D i S i 3. s k : 1 T e mp : 5 0 z e : 2 3 2 G B ° C Volume This section shows the disk configuration of the NVR. The first line shows the RAID configuration and storage capacity; the second line shows the member drive number of the configuration.
4. System This section shows the system temperature and the rotation speed of the system fan. 5. C P U S y s T e mp : T e mp : 5 0 5 5 S y s F a n : 8 6 5 R P M ° ° C C Shut down Use this option to turn off the NVR. Press the ‘Select’ button to select ‘Yes’. Then press the ‘Enter’ button to confirm. 6. Reboot Use this option to restart the NVR. Press the ‘Select’ button to select ‘Yes’. Then press the ‘Enter’ button to confirm. 7. Password The default password of the LCD panel is blank.
System Messages When the NVR encounters system error, an error message will be shown on the LCD panel. Press the ‘Enter’ button to view the message. Press the ‘Enter’ button again to view the next message. S y s t e m E r r o r ! P l s . C h e c k L o g s System Message Description Sys. Fan Failed The system fan fails Sys.
20.Troubleshooting 1. The monitoring screen did not display. Please check the following: a. Check if the ActiveX add-on has been installed when logging in the monitoring page of the NVR. Set the security level to ‘Medium’ or lower in Internet Options of the IE browser. b. The NVR is turned on and the network is correctly connected. c. The IP address of the NVR does not conflict with other devices in the same subnet. d. Check the IP address settings of the NVR and the computer.
4. I cannot login the administration page of the NVR. Please check if you have the administrator authority. Only administrators are allowed to login the NVR. 5. The live video is not clear or smooth sometimes. a. The image quality may be restricted and interfered by the network traffic. b. When there are multiple connections to the IP camera or the NVR, the image quality will be reduced. It is recommended to allow only three simultaneous connections to the monitoring page at maximum.
9. The E-map cannot be displayed correctly. Please check the file format. The NVR supports E-map in JPEG only. 10. I cannot find the NVR by the QNAP Finder. a. Check if the NVR has been turned on. b. Connect the local PC and the NVR to the same subnet. c. Install the latest version of Finder from www.qnapsecurity.com. d. Run Finder again to search for the NVR. Make sure all the firewall software on the computer have been turned off; or add the Finder to the list of allowed programs in the firewall. e.
Appendix A Dynamic Domain Name Registration The NVR supports the DDNS service provided by DynDNS. Configure and activate the DDNS service to enable the Internet users to connect to the NVR by this dynamic domain name. When the ISP assigns a new WAN IP address, the NVR will update the new address to the DynDNS server automatically.
Registration Procedure Follow the steps below to register a dynamic domain name. This guide is for reference only. If there are any changes, please refer to the instructions or the documents on the web site. 1. Visit http://www.dyndns.org. Click ‘Sign In’ and ‘Create an Account’ to register a DynDNS account. 2. Enter the information required. Then click ‘Create Account’.
3. A confirmation email will be sent to the registered email address. 4. Click the link in the email to confirm the registration.
5. Click ‘Confirm Account’ and login DynDNS. 6. Register a host name for the NVR. A host name is a unique name that identifies the server. Then click ‘Add’.
7. Activate the host name. The DDNS host name is ready for use. You can now login the NVR and set up the DDNS service.
Appendix B Configuration Examples Environment 1: The NVR, the IP camera, and the monitoring PC are all on the same network IP address NVR 192.168.1.1 PC 192.168.1.100 Camera 1 192.168.1.101 Camera 2 192.168.1.102 Camera 3 192.168.1.103 In the example, add the IP cameras to the NVR by entering the IP addresses of the IP cameras.
Environment 2: The NVR and the IP camera are installed behind the router, while the monitoring PC is located remotely IP address Mapped port on the router NVR 192.168.1.1 8000 Camera 1 192.168.1.101 8001 Camera 2 192.168.1.102 8002 Camera 3 192.168.1.103 8003 Router public IP 219.87.144.205 PC 10.8.10.
To allow a remote PC to connect to the NVR and the IP cameras, do the following: Step 1. Set up the port mapping (virtual server) on the router. From Forward to 219.87.144.205:8000 192.168.1.1:80 219.87.144.205:8001 192.168.1.101:80 219.87.144.205:8002 192.168.1.102:80 219.87.144.205:8003 192.168.1.103:80 Step 2. Add the IP camera to the NVR by entering the IP address of the IP camera in the ‘IP Address’ settings.
Environment 3: The NVR and the IP camera are all located remotely IP address NVR 219.87.144.205 Camera 1 61.62.100.101 Camera 2 61.62.100.102 Camera 3 61.62.100.103 In this example, add the IP camera to the NVR by adding its IP address to the ‘IP Address’ settings. Note: If a particular port is assigned to connect to the IP camera, specify the port in the system configuration.
Environment 4: The NVR and the IP camera are installed behind the router IP address NVR 1 192.168.1.101 NVR 2 192.168.1.102 NVR 3 192.168.1.103 Router public IP 219.87.145.205 In the example, to allow a remote PC to connect to each NVR by FTP, do the following: Step 1. Set up the port mapping (virtual server) on the router From Forward to NVR 1 219.87.145.205:2001 192.168.1.101:21 NVR 2 219.87.145.205:2002 192.168.1.102:21 NVR 3 219.87.145.205:2003 192.168.1.
Technical Support QNAP provides dedicated online support and customer service via instant messenger. Online Support: http://www.qnapsecurity.com/onlinesupport.asp MSN: q.support@hotmail.com Skype: qnapskype Forum: http://forum.qnapsecurity.com Technical Support in the USA and Canada: Email: q_supportus@qnap.
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