IQ PANEL The Qolsys IQ Panel is a 7” touchscreen built with an Android operating system, providing full security and home control functionality in an easy to use interface.
INTRODUCTION INCLUDED IN BOX SUPPORT IQ Panel Power Supply ? QUESTIONS? Contact us at techsupport@qolsys.com ABOUT THIS GUIDE This document outlines the basic hardware specifications and software directions to install and customize the IQ Panel. Note that the information presented is not comprehensive, but is specifically dedicated to those menus, features, and systems accessible solely to those with the proper installation code.
TABLE OF CONTENTS CONTENTS HARDWARE 5- Exterior Front 6- Exterior Back 7- Interior 8- Wiring Diagram 9- Installing the Back Plate 10- Connecting Power 11- Mounting the Hardware ! SOFTWARE 13- Home Screen Overview 14- Header or “Status” Bar 15- Footer 16- Settings 17- Settings Menu ! ! ! INSTALLATION 19- Installation 20- Installation Settings 22- Security Account 25- Security Sensors 26- AutoLearn Sensor 27- Add Sensor 28- Sensor Types 29- Sensor Groups 35- Z-Wave Sensors 36- Add Z-Wave Device 37- Remove
INSTALLATION HARDWARE
HARDWARE EXTERIOR FRONT Panel Camera 7” LCD Resistive Touch Screen Emergency Button Microphone Home Button QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE 5 OF 64 © 11/4/13 All rights reserved
HARDWARE EXTERIOR BACK Mounting holes Cooling Vents Mounting plate SD Card Slot Two-Way Voice Speaker Panel Sounds Speaker Rear access opening Siren QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE 6 OF 64 © 11/4/13 All rights reserved
HARDWARE INTERIOR Image Sensor Radio Cellular Antenna Cellular Module Note: GSM Models will contain a SIM card Tamper Switch Battery* Panel Speaker Connector Terminal Block Z-Wave Radio Two-Way Voice Speaker Connector Battery Connector* *CAUTION Microphone Connector The battery should NEVER be disconnected from the panel.
HARDWARE WIRING DIAGRAM QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE 8 OF 64 © 11/4/13 All rights reserved
HARDWARE INSTALLING THE BACK PLATE Remove the retainer screw and place in a safe location Remove the back plate from the panel by pulling downward from the top Secure one corner of the plate in the desired location, be sure to position rear access opening over the location of your wires QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE 9 OF 64 © 11/4/13 All rights reserved Ensure the plate is level and secure to wall with mounting hardware (not provided)
HARDWARE POWERING THE PANEL Hang the panel’s suspension strap on the hook mounted to the back plate. Connect wires from power supply to terminal block. Red- DCIN + Black- DCIN- Connect wires to Power Supply terminals. Red- Positive Black- Negative Insert plug into receptacle and secure with provided hardware. IMPORTANT: Reversing polarity on these wires may cause damage to the IQ Panel. CONNECT TO A RECEPTACLE CONTROLLED BY A SWITCH OR HIGH VOLTAGE.
HARDWARE MOUNTING THE HARDWARE Once connected to primary power, panel should power up within 30-45 seconds Plug in battery connector Seat bottom of panel onto back plate and tilt upward until it snaps in place. CAUTION: Once connected, DO NOT unplug the battery. Disconnecting the battery may result in data corruption or panel failure and a void of the manufacturer warranty.
INSTALLATION SOFTWARE
SOFTWARE HOME SCREEN OVERVIEW FIND IT The home screen is divided into three sections. The header shows date, and time and is color coded to show current status. The Primary User Interface contains the panel apps, and the footer holds settings, help, and the dealer contact portal.
SOFTWARE HEADER OR “STATUS” BAR The header or “Status” bar is color coded based on system status, and shows the date, time, and current status. The green header is labeled “System Ready – Disarmed” and indicates that all of the sensors are closed and the system is ready to be armed. Green LED when disarmed Red LED when armed The panel’s “Panic” and “Home” buttons also illuminate to show panel status.
SOFTWARE FOOTER The footer bar contains the Settings App, Help and Dealer portal Settings Access panel installation and customization options. This area requires a valid Installer or Master code and provides varied access by user permission level. Help Access video tutorials, FAQs, and URLs for other documentation. Contact Us Access security provider contact information including phone numbers, website and e-mail address for support and service.
SOFTWARE SETTINGS FIND IT To access Settings you must enter a code, however only the installer code has access to installation options. The Master Code does NOT have access to the installation menu.
SOFTWARE SETTINGS MENU FIND IT Settings QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE 17 OF 64 © 11/4/13 All rights reserved
INSTALLATION INSTALLATION
INSTALLATION INSTALLATION FIND IT Settings Installation QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE 19 OF 64 © 11/4/13 All rights reserved
INSTALLATION INSTALLATION SETTINGS Setting Default FIND IT Description Installer Code 1111 Set name and code to access installer-level settings Master Code 1234 Set name and code to access primary end user-level settings Duress Code 0000 Set name and code to trigger silent alarm Entry/Exit Delay 30/60 Entry delay indicates how much time users have to enter their code after opening a door programmed as an Entry/Exit delay door.
INSTALLATION INSTALLATION SETTINGS Setting Loss of Supervisory Signals Default 4 FIND IT Description Panel will wait a certain amount of time before reporting a non-responsive sensor or device Settings Installation Installation Settings QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE 21 OF 64 © 11/4/13 All rights reserved
INSTALLATION SECURITY ACCOUNT Setting Account Number Power Management Power Management Sleep Timeout SIA Power Restoration Installer Code Default blank FIND IT Description Security provider account number (up to 10 characters) Enabled Energy-saving functionality when running on battery power only 1 Panel initiates power management mode a specified number of minutes after last touch Disabled 1111 Turn on or off sensor hold for 60 seconds during power restoration Code to access installer options in
INSTALLATION SECURITY ACCOUNT Setting FIND IT Default Description Auto Bypass Enabled Toggle whether or not to bypass open sensors automatically Auto Stay Enabled If panel is armed “Away” but a delay door is not opened, the panel assumes you are still home and changes arming to “Stay” mode Arm Stay No Delay: Enabled Arm stay immediately with no countdown timer Auto Exit Time Extension Enabled Automatically extend countdown timer if delay door is opened during countdown process a second time
INSTALLATION SECURITY ACCOUNT Setting Default FIND IT Description SIA Limits Enabled Dial Delay :30 Amount of time (in seconds) before panel will attempt call to central station after an alarm event is triggered F Select whether weather app displays in Fahrenheit or Celsius English Change the panel user interface into one of several different languages. NOTE: Installation menu will ALSO be changed.
INSTALLATION SECURITY SENSORS FIND IT Security Sensors In the security sensor app you add, edit, or remove security devices.
INSTALLATION AUTO LEARN SENSOR FIND IT 1. Select “Auto Learn Sensor” 2. Look for message at bottom of screen above footer. “Press Tamper or trip the sensor. Image Sensor learning times out in 4 mins.” 3. Tamper sensor Settings 4. Click “OK” when you hear the panel chime 5. Adjust the sensor information by touching the fields and making the appropriate selections. (NOTE: These same fields can be edited later from the “Edit Sensor” app) 6. Click “Add” to save the information and complete the process.
INSTALLATION ADD SENSOR FIND IT 1. Select “AutoLearn Sensor” (NOTE: These same fields can be edited later from the “Edit Sensor” app) 2. Tap the field marked “Sensor ID” to open the keyboard. Enter the DL number written on the back of the device and touch “Done” 3. Choose sensor type from list 4. Choose sensor name from list 5. Choose chime type from list 6. Indicate sensor group from list 7. Indicate whether you want voice prompts on or off 8. Click “Add” to save the information and complete the process.
INSTALLATION SENSOR TYPES FIND IT When adding or editing security devices you can choose from the following sensor types: ! Door/Window Motion Glass Break KeyFob Medical Pendant Smoke Detector CO Detector Takeover Module Translator Heat Water Freeze Tilt Settings Installation Security Sensors AutoLearn Sensor QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE 28 OF 64 © 11/4/13 All rights reserved
SENSOR GROUPS DOOR/WINDOW GROUP NAME SUPERVISED SCENARIO 10 Entry/Exit Delay Y Allows you to exit during countdown after selecting arming type and when opened starts countdown before triggering alarm 13 Instant Perimeter Y Door or window that triggers alarm instantly when system is armed 14 Instant Interior Door Y Interior door that triggers alarm instantly when system is armed 25 Local Safety Sensor Y Regardless of arming state, this device triggers a chime if it is opened (non-reporting
SENSOR GROUPS MOTION/IMAGE SENSOR GROUP NAME SUPERVISED SCENARIO 17 Away- Instant Motion Y Used when armed in “Away”mode to trigger the alarm immediately when motion is detected 15 Stay- Instant Motion Y Used when armed in “Stay”mode to trigger the alarm immediately when motion is detected 35 Stay- Delay Motion Y Used when armed in “Stay”mode to trigger a countdown when motion is detected 20 Away- Delay Motion Y Used when armed in “Away”mode to trigger a countdown when motion is detected
SENSOR GROUPS GLASS GROUP NAME SUPERVISED SCENARIO 13 Glass Break Y Arms IQ Glass in both “Stay” and “Away” mode 17 Glass Break Away Only Y Arms IQ Glass in “Away” mode only GROUP NAME TILT SUPERVISED SCENARIO 12 Garage Tilt Y Will trigger alarm if the garage is opened and system is armed (according to delays set inside settings).
SENSOR GROUPS KEY FOB/MEDICAL PENDANT GROUP NAME SUPERVISED SCENARIO 1 Mobile Intrusion N Worn or carried, the device is programmed to trigger a police panic 0 Fixed Intrusion Y Installed in a fixed location such us under a desk, the device is programmed to trigger a police panic 2 Fixed Silent Y Installed in a fixed location such us under a desk, the device is programmed to trigger a silent police panic 6 Mobile Medical N Worn as a wrist watch or pendant, the device is programmed to trig
SENSOR GROUPS SMOKE DETECTOR/HEAT GROUP 26 NAME Smoke-Heat SUPERVISED Y SCENARIO Triggers an alarm when detects smoke/rapid rise in heat. CO DETECTOR GROUP 34 NAME CO SUPERVISED Y SCENARIO Triggers an alarm when device detects Carbon Monoxide.
SENSOR GROUPS WATER GROUP 38 NAME Water Sensor SUPERVISED Y SCENARIO Triggers an alarm when sensor detects presence of water TRANSLATOR/TAKEOVER MODULE GROUP NAME SUPERVISED SCENARIO 13 Translator Y Triggers an alarm when device is tampered in “Stay” or “Away” mode 13 Takeover Y Triggers an alarm when device is tampered in “Stay” or “Away” mode QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE 34 OF 64 © 11/4/13 All rights reserved
INSTALLATION Z-WAVE DEVICES FIND IT Z-Wave Devices In the Z-Wave device app you add, edit, or remove Z-Wave devices.
INSTALLATION ADD DEVICE FIND IT 1. Select “Add Device” 2. Touch “Pair” 3. Press the “Tamper” or “Learn” button on the device when the message appears. 4. Click “Add” to save the information and complete the process. Settings 5. Adjust the sensor information by touching the fields and making the appropriate selections. Installation 6. Click “Pair” to save the information and complete the process.
INSTALLATION REMOVE DEVICE FIND IT If you are experiencing difficulty with a Z-Wave device you can delete it. CLEAR DEVICE Clears the memory of a ZWave device so it can be paired with the IQ Panel. DELETE FAILED DEVICE Removes a Z-Wave device from panel memory. Settings Installation Press the button on the Z-Wave device to complete the process. Z-Wave Devices Select the check mark next to the device and touch “Delete.” Then press the “learn” or “pair” button on the device to complete the process.
CUSTOMIZATION SYSTEM TESTS
SYSTEM TESTS SYSTEM TESTS FIND IT System Tests There are several tests you can run to ensure the system is operating properly.
SYSTEM TESTS WI-FI TEST FIND IT Wi-Fi Test The panel must be connected to Wi-Fi to run this test. See “customization” section for directions on connecting to Wi-Fi. To perform a Wi-Fi Test, touch the “Run” button. Settings Successful test will result in a “Pass” result and indicates the day and time of the test. Note: If test fails, please check your Wi-Fi settings. See p. 52 for instructions.
SYSTEM TESTS SENSOR TEST FIND IT Sensor Test The panel can test its connection and communication to individual security devices. Before this test can be effective, you must pair at least one security sensor with the system. See pages 26 or 27 for instructions on adding new sensors. Start Test Before you begin a sensor test you will see a list of available sensors on the screen.
SYSTEM TESTS CELLULAR TEST FIND IT Cellular Test The panel’s built in cellular module can test it’s connection to the cellular network. Before this test can be effective, you must activate the cellular module by creating an alarm.com account. To begin the test press “Start” and watch for the results on the screen below.
SYSTEM TESTS IMAGE SENSOR TEST FIND IT Image Sensor Test The panel can test it’s connections to Image Sensors to ensure they are communicating properly and can take photos as desired. Settings Installation Step 1: Touch “View” Step 2: Tap “Sensor Tests” System Tests Step 3: Select the test you want to run.
SYSTEM TESTS Z-WAVE TEST FIND IT Z-Wave Test The panel can test it’s connections to Z-Wave devices to ensure they are communicating properly. To perform a Z-Wave Test, touch the “Run” button. Settings Successful test will result in a “Normal” result and indicates the day and time of the test. Installation System Tests Note: If test fails, please delete the device and re-pair it with the panel. See p.
CUSTOMIZATION CUSTOMIZATION
CUSTOMIZATION WEATHER FIND IT TODAY’S FORECAST Today’s forecast is displayed on the weather icon with a graphical representation of precipitation and High and Low temps. 78 45 4-DAY FORECAST Touch the weather icon to get a four day forecast. This information is updated once per day via Alarm.com services. LOCATION Weather reporting is based on location as indicated by the zip code entered into Alarm.com when the account is created.
CUSTOMIZATION PHOTO FRAME FIND IT PHOTO FRAME When you open the Photo Frame app, you will see thumbnails of the images saved in the panel, as well as buttons to play slideshow now, edit your settings, and load new images. START PHOTO FRAME Starts Photo Frame immediately ! SETTINGS Toggle settings like slide transition, duration, effects, etc.
CUSTOMIZATION LOAD IMAGES FROM SD CARD FIND IT To load new images from an SD card: ! 1- Load photos* onto an SD Card 2- Insert the SD Card into the panel 3- Open the “Photo Frame” app 4- Press “Load from SD Card” 5- Choose “Replace” or “Add” Insert card with the label facing you SD Card Slot: Left side of panel behind bezel 6- Wait for the images to load 7- Once loaded, you can press “Start Photo Frame” to test. Card will slide all the way in. To remove, push gently and card will spring out.
CUSTOMIZATION SOUND SETTINGS FIND IT The IQ Panel’s sound settings are completely customizable. Setting Description Volume Controls the master volume for the entire panel and all its audible functions (except siren) including tones, videos, voice chimes, etc Edit Chimes Allows you to select from various chimes for each individual device. Voice Settings Indicates whether the panel should “speak.” Sensors, panel messages and safety sensors can all be toggled independently.
CUSTOMIZATION CUSTOM NAMES FIND IT 1. Select the “Sensor Name” field 2. Select “Custom Description” from the available choices. NOTE: You may need to scroll up or down to find this option 3. A blank field will appear next to “Custom Description” Tap this field with your finger. Settings 4. Use the keypad to type the sensor name (24 characters max) 6. Remember to touch “Save” or “Add” to complete the process and save your changes. Installation Security Sensors Edit Sensor 5.
CUSTOMIZATION EDIT CHIMES FIND IT When you select “Edit Chimes” you will see a list of all the sensors learned into the panel Apps Sound Selecting the “Edit” icon allows you to see the current chime type and “Play” the chime. To change it, tap the chime type and select a different chime from the list.
CUSTOMIZATION WI-FI FIND IT To connect to a Wi-Fi network, follow the steps below: Touch “Settings” Settings Touch “System Settings” Touch “Wireless Settings” followed by “Wi-Fi Settings” Any available networks will appear under “Wi-Fi Networks” Select the desired network Enter the password (if required) and touch “back” QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE 52 OF 64 © 11/4/13 All rights reserved System Settings
CUSTOMIZATION USER MANAGEMENT FIND IT To add a new user follow the steps below. Similar steps can be used to make changes to existing users from the “Edit User “App. Settings Touch “Settings” Touch “User Management” Touch “Add User” Enter user information and touch “Add User” to complete.
CUSTOMIZATION HOME SCREEN APPEARANCE FIND IT You can choose from two different layouts for the home screen. The default setting is Theme 2. PLEASE NOTE: THE DIRECTIONS IN THIS MANUAL ARE BASED ON THEME 2. CHANGING THIS SETTING MAY ALTER THE LOCATIONS OF APPLICATIONS DESCRIBED IN THIS MANUAL Settings Installation Theme 1 Six icons along the bottom of the home screen. Theme 2 Three icons along the bottom of the home screen.
CUSTOMIZATION TROUBLESHOOTING
TROUBLESHOOTING MANUAL SOFTWARE UPDATE VIA WI-FI FIND IT To perform a software update using a Wi-Fi connection: ! Be sure you are connected to Wi-Fi Touch “Settings” and enter your installer code Touch “Installation” Touch “Upgrade Software” Touch “Patch Tag” and enter the code for the new software Touch “Upgrade using Network” and follow the prompts. IMPORTANT: Interrupting a software update before completion may result in data corruption and/or panel failure.
TROUBLESHOOTING SOFTWARE UPDATE VIA SD CARD FIND IT To perform a software update using an SD Card: ! Obtain an SD card with at least 1GB of free space. Login to Dealers.Qolsys.com and locate the software update on the “Downloads” page. Save the file onto your SD card. Slide the SD card into the slot on the back left of the panel.
TROUBLESHOOTING MOVING THE PANEL FIND IT If, for ANY reason, you need to move the panel, be sure you have enough battery life to keep the panel running while not connected to A/C power. If you do not, you must shut down the panel’s operating system before disconnecting the power supply. ! 1.Select “Settings” from the home screen 2.Enter the installer code. 3.Select “Shut down” IMPORTANT: Failure to perform these 4.Wait for panel LEDs to turn off steps in the proper sequence may result in 5.
TROUBLESHOOTING PANEL REBOOT FIND IT If the panel is experiencing difficulties you can often resolve it by resetting the operating system. Select “Settings” from the home screen 1.Enter the installer code. 2.Select “Panel Reboot” 3.Wait for the panel to restart IMPORTANT: Failure to follow these steps properly may result in data corruption and/or panel failure. SUPPORT ? QUESTIONS? Contact us at techsupport@qolsys.
TROUBLESHOOTING HARD REBOOT FIND IT If the panel is frozen or experiencing serious difficulties and you cannot resolve it, you can force the software to reset by pressing and holding the “Home” button for 30 seconds. x 30 sec IMPORTANT: Performing a hard reset may result in data corruption and/or panel failure. Only use this when absolutely necessary. SUPPORT ? QUESTIONS? Contact us at techsupport@qolsys.
LEGAL IMPORTANT Important warning and information can be found on the interior and exterior of the panel’s mounting plate.
LEGAL IMPORTANT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
LEGAL IMPORTANT This Class [B] digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe [B] respecte toutes les exigences du Réglement sur le matériel brouilleur du Canada. ! IMPORTANT! Changes or modifications not expressly approved by Qolsys Inc. could void the user’s authority to operate the equipment. ! CAUTION! This equipment complies with radiation exposure limits set forth for uncontrolled environment.
Document#: IQPANEL-IM-11-13 Revision Date: 11/4/13 Qolsys Part #: QS-9004-VRZ Conforms to UL Std. S985, 1023. & 1635 Certified to ULC Sub C1023 & ULC Std S545 Qolsys Inc. proprietary. Reproduction without permission is not permitted.
