Owner’s Manual Operation & Care INSTALLER: Leave this manual with party responsible for use and operation. OWNER: Retain this manual for future reference. Contact your dealer with questions on installation, operation, or service. NOTICE: DO NOT DISCARD THIS MANUAL WARNING If the information in these instructions is not followed exactly, a fire may result causing property damage, personal injury, or death.
MT. VERNON AE INSERT and Welcome to the Quadra-Fire Family! A. Congratulations Hearth & Home Technologies welcomes you to our tradition of excellence! In choosing a Quadra-Fire appliance, you have our assurance of commitment to quality, durability, and performance. This commitment begins with our research of the market, including ‘Voice of the Customer’ contacts, ensuring we make products that will satisfy your needs.
MT. VERNON AE INSERT Safety Alert Key: • DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury. • WARNING! Indicates a hazardous situation which, if not avoided may result in death or serious injury. • CAUTION! Indicates a hazardous situation which, if not avoided, may result in minor or moderate injury. • NOTICE: Indicates practices which may cause damage to the appliance or to property. TABLE OF CONTENTS A. Congratulations.............................
MT. VERNON AE INSERT Castile Pellet Insert C. Warranty Policy R Hearth & Home Technologies Inc. LIMITED LIFETIME WARRANTY Hearth & Home Technologies Inc., on behalf of its hearth brands (”HHT”), extends the following warranty for HHT gas, wood, pellet, coal and electric hearth appliances that are purchased from an HHT authorized dealer.
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MT. VERNON AE INSERT 1 Listing and Code Approvals A. Appliance Certification E. Mobile Home Approved • This appliance is approved for mobile home installations when not installed in a sleeping room and when an outside combustion air inlet is provided. Model Mt. Vernon Pellet Insert AE Laboratory OMNI Test Laboratories, Inc. Report No.
2 User Guide Operating Instructions Fuel Material • Made from sawdust or wood by-products • Shelled field corn & other biomass fuels • Depending on the source material it may have a high or low ash content. WARNING Fire Risk. • Do not operate appliance before reading and understanding operating instructions. • Failure to operate appliance properly may cause a house fire. A.
MT. VERNON AE INSERT E. General Operating Information Size • Pellets are either 1/4 inch or 5/16 inch (6-8mm) in diameter • Length should be no more that 1-1/2 inches (38mm) • Pellet lengths can vary from lot to lot from the same manufacturer • Due to length variations, the flame height (feed rate) may need adjusting occasionally. See page 25 for instructions.
MT. VERNON AE INSERT F. Before Your First Fire • First, make sure your appliance has been properly installed and that all safety requirements have been met. • Pay particular attention to the fire protection, venting and thermostat wall control installation instructions. • Double check that the ash pan, hopper and firebox are empty and then close the firebox door. 2. Comfort Level Selection Once your fuel is selected, select the temperature at the desired setting on the SET COMFORT LEVEL screen.
MT. VERNON AE INSERT J. Battery Back-up System (Optional) Wall Control Display CAUTION! The wall control will display the battery icon when operating in the battery back-up mode. Figure 10.2 • Hook up to battery terminals BEFORE you plug battery into appliance. • Damage to internal electronic components may occur. The appliance has been designed to operate on an optional battery back-up system.
MT. VERNON AE INSERT L. Ignition Cycles The appliance engine is controlled by the digital thermostat wall control. The digital display on the wall control will tell you what your appliance is doing in the upper left corner (System Status). Figure 11.1.
MT. VERNON AE INSERT 5. Auto-Clean Cycle The firepot auto-clean system will cycle: WARNING • When the appliance is first plugged in Fire Risk Do NOT operate appliance: • With appliance door open. • With firepot floor open. Do NOT store fuel: • Closer than required clearances to combustibles to appliance. • Within space required for loading or ash removal.
MT. VERNON AE INSERT N. Frequently Asked Questions ISSUES SOLUTIONS 1. Metallic noise 1. Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the sound produced by a furnace or heating duct. This noise does not affect the operation or longevity of your appliance. 2. Ash build-up on glass 2. This is normal. Clean the glass. 3. Glass has turned dirty 3. Excessive build up of ash.
MT. VERNON AE INSERT 3 Wall Control Operating Instructions A. Introduction b. SS-LOW or SS-MED (SS = soft start) Welcome to the Quadra-Fire family. This manual will help you understand and operate the wall control attached to your new pellet appliance. Indicates the soft-start portion of the lighting sequence. In these stages the fire begins to gradually build to operating temperature.
MT. VERNON AE INSERT “Set at:” indication will change to “Hold at:” and displays the operating temperature setting. 4. Notification Icons The system notification area uses icons to indicate if an action needs to be taken. In battery mode it indicates the approximate charge level of the battery. 5. Function Buttons The function buttons have two labels above them in the display area. Their labels can change depending on the menu screen.
MT. VERNON AE INSERT To select a fuel type, use the UP/DOWN buttons to scroll to the desired fuel type and then press the button under “Select”. The arrow will change to indicate the currently selected fuel. AUTO/MANUAL SETTINGS Automatic Manual Off NOTE: If you are burning a high ash fuel set the fuel selection to “Utility Pellets”. Figure 16.1 b. Manual In MANUAL cycle, the heat output remains the same regardless of the difference between the set and room temperatures.
MT. VERNON AE INSERT When the screen is first entered the “Wake Hour” is highlighted. Use the UP/DOWN buttons to adjust the hour to the desired hour and press the button under “Set/Next”. The highlight will move to the minutes display. Adjust the minutes and press “Set/Next.” The highlight is now on the temperature value. Set the desired temperature for the Wake period and press “Set/Next.” The highlight is now on the hour display for the Day period, and the triangle has moved to the second line.
MT. VERNON AE INSERT b. Flame Height Adjust f. Elevation FLAME HEIGHT ADJUST is used to adjust flame height (fuel feed rate) for specific installation and fuel type. The dealer will usually adjust this if necessary on installation and can advise on specific settings for a particular application. ELEVATION allows you to adjust the appliance to your specific elevation. Press the UP/DOWN buttons to select your elevation. The message in the center will change between NORMAL and HIGH.
MT. VERNON AE INSERT F. Quick Start Guide NOTICE: Any button pressed will turn on the backlight. Wall control will automati- cally revert back to the starting screen if there is no activity for 15 seconds; except for the “CONFIRM FUEL CHANGE” screen. CHOOSING FUEL TYPE Buttons Up Down Wall Control Function Buttonsfor Reference 12:30 PM 71 Set at: 68 MENU 1. HEAT OUTPUT 12:30 PM 71 Set at: 68 MENU 1.
MT. VERNON AE INSERT SETTING HEAT OUTPUT SETTING COMFORT LEVEL READY 12:30 PM READY 12:30 PM 71 Set at: 68 71 Set at: 68 MENU 1. Press and hold “UP” or “DOWN” button to set desired temperature. NOTE: 1. Set temperature must be 3 degrees higher than room temperature for appliance to start. 74 ºF 2. MENU HEAT OUTPUT Press “HOLD TEMP”. HOPPER OUT OF FUEL ERROR LIST Min Firepot Temp HEAT OUTPUT At the starting screen, press “HEAT OUTPUT”. RETRY 1.
MT. VERNON AE INSERT G. Service Information The SERVICE INFORMATION screen displays contact information for Hearth & Home Technologies Customer Service Line. The local dealer may have changed this upon or before the installation to indicate a dealer hot line. Operating on Battery Back-Up • A battery icon appears on your wall control to let you know you are now operating on battery power. Figure 21.3. • Fire must be manually lit as the appliance will no longer automatically light. See section G on page 21.
MT. VERNON AE INSERT 4 Maintenance and Service When properly maintained, your fireplace will give you many years of trouble-free service. Contact your dealer to answer question regarding proper operation, troubleshooting and service for your appliance. Visit www.quadrafire. com to find a dealer. We recommend annual service by a qualified service technician. Before Servicing Your Appliance A. Proper Shutdown Procedure • Risk of shock if appliance is not turned off before servicing appliance. 1.
MT. VERNON AE INSERT 2. Ash Removal from Firebox C. General Maintenance and Cleaning • 1. Auto-Clean System Inspection & Cleaning • • Frequency: Monthly or every ton (aprx. 50 bags) or more frequently depending on the type of fuel By: Homeowner • Frequency: Weekly or more frequently depending on ash build-up By: Homeowner Be sure the wall control screen says OFF and the appliance is allowed to cool. a. Be sure the wall control screen says OFF and the appliance is allowed to cool.
MT. VERNON AE INSERT 5. Cleaning Firepot with Firepot Clean-Out Tool • • Tools Needed: A Shop Vac and generic micro cleaning kit; flat head and Phillips screwdriver; 11/32 Nut-driver or wrench. Frequency: Softwood Pellets: Weekly or every 5 bags Hardwood Pellets: Weekly or every 3 bags Alternate Fuel: Daily or every 1 bag By: Homeowner a. Be sure the wall control screen says OFF and the appliance is allowed to cool. b.
MT. VERNON AE INSERT c. Assemble the crevice tool from the micro cleaning kit to attach to a Shop Vac. Figure 25.1. f. Removing the Combustion (Exhaust) Blower 1. The combustion blower is mounted in the bottom right rear of the appliance. Figure 25.3. 2. Remove side panel and then using an 11/32 nut driver to loosen all six nuts, but do not remove. Rotate the blower and remove from the housing. Figure 25.4. 3. Set the blower on the top of the housing. You do not need to disconnect the wires. 4.
MT. VERNON AE INSERT 7. Cleaning the Hopper 9. Door Latch Inspection • Frequency: Monthly or after burning 1 ton of fuel, (aprx 50 bags) or when changing fuel types • By: Homeowner a. b. c. d. 8. • • Frequency: Prior to heating season By: Homeowner The door latch is non-adjustable but the gasketing between the glass and firebox should be inspected periodically to make Be sure the wall control screen says OFF and the appliance sure there is a good seal.
MT. VERNON AE INSERT D. High Ash Fuel Content Maintenance • Frequency: When the ash build-up exceeds the half way point in the firepot • By: Homeowner If the ash build-up exceeds the half way point in the firepot before it automatically cleans, then the firepot is not being cleaned often enough. Another symptom is if clinkers are adhering to the sides of the firepot. Double check the wall control to ensure the proper setting has been selected for the fuel you are burning.
MT. VERNON AE INSERT 5 Troubleshooting Guide With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.
6 MT. VERNON AE INSERT Service Parts Replacement A. Baffle Removal B. Glass Replacement a. The appliance must be in complete shutdown, completely cool and the exhaust blower off. a. Swing open the face and remove the door from the appliance by lifting the door off of the hinge pins and lay on a flat surface face down. b. Open door. b. Using a Phillips head screw driver, remove 4 screws, 2 on the top and 2 on the bottom. Remove metal bracket and then remove the glass. Figure 29.2. c.
MT. VERNON AE INSERT C. Convection Blower Replacement Follow the proper shut down procedures as outlined on page 35, Section 10.A. Removal of Cast Sides You will need to remove the cast sides in order to remove and replace the convection blower. Notch 1. There is a latch on the back side of the cast side in the middle of the top opening of the cast side as indicated in Figure 30.1. 2. Place your fingers inside the opening and squeeze the latch. The side can now be pulled toward you and removed.
7 MT. VERNON AE INSERT Reference Materials A. Component Functions 1. Auto-Clean Motor E The auto-clean motor is located under and behind the firepot on the left side, inside the convection air chamber. It automatically opens and closes the firepot floor so ashes can fall into the ash pan. 2. Auto-Clean Switch The auto-clean switch is located on top of the auto-clean motor.
MT. VERNON AE INSERT 17. Power Supply 21. Vacuum Switch The power supply is located at the rear of the appliance. It converts 120 volt AC current to 15 volt DC current to power the appliance. The vacuum switch is located on the right side of the appliance under the feed motor behind right side panel and connects to the drop tube with a hose. This switch turns the feed system on when vacuum is present in the firebox. The vacuum switch 18.
MT. VERNON AE INSERT B. Component Locations Low Fuel Indicator Drop Tube Door Switch Control Board Convection Blower Exhaust Blower Auger Optical Switch behind Feed Motor Feed Motor Vacuum Switch Power Supply Re-set Button Overheat Sensor Wing Nut - Securing Overheat Sensor in place. Figure 33.2 - Power Supply, Control Board, Convection Blower Heat Exchanger, Front & Back Baffle Figure 33.
MT. VERNON AE INSERT C. Exploded Drawings R MT VERNON INSERT-AE Service Parts Beginning Manufacturing Date: Sept. 2006 Ending Manufacturing Date: Active Advanced Energy Pellet Insert MTVERNINSAE-CSB, MTVERNINSAE-MBK, MTVERNINSAE-PMH MTVERNINSAE-CWL (Sept 2006 thru June 2011) 1 2 3 37 6 5 4 36 7 35 8 34 9 14 13 10 11 30 12 31 32 33 28 24 23 25 27 26 15 19* 17 20 29 21 18 22 16 Part number list on following pages.
MT. VERNON AE INSERT R Service Parts MT VERNON INSERT-AE Beginning Manufacturing Date: Sept. 2006 Ending Manufacturing Date: Active D. Service Parts List IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.
MT. VERNON AE INSERT R MT VERNON INSERT-AE Service Parts Beginning Manufacturing Date: Sept. 2006 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer. ITEM DESCRIPTION COMMENTS Stocked at Depot PART NUMBER #19 Door Assembly 19.1 19.7 19.6 19.2 19.5 19.3 19 19.4 Door Assembly 7034-006 19.
MT. VERNON AE INSERT R MT VERNON INSERT-AE Service Parts Beginning Manufacturing Date: Sept. 2006 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer. ITEM 30 31 DESCRIPTION COMMENTS 33 PART NUMBER Combustion Blower Assembly 7034-033 Y Gasket, Blower, Combustion (Between …) ...
MT. VERNON AE INSERT R MT VERNON INSERT-AE Service Parts Beginning Manufacturing Date: Sept. 2006 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer. ITEM DESCRIPTION #39 Firepot Riser Assembly COMMENTS Stocked at Depot PART NUMBER #40 Auto-Clean Motor/Arm Assembly 39.1 40 39.2 39.3 39.4 39.
MT. VERNON AE INSERT R Service Parts MT VERNON INSERT-AE Beginning Manufacturing Date: Sept. 2006 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.
MT. VERNON AE INSERT R Service Parts MT VERNON INSERT-AE Beginning Manufacturing Date: Sept. 2006 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.
MT. VERNON AE INSERT R Service Parts MT VERNON INSERT-AE Beginning Manufacturing Date: Sept. 2006 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.
MT. VERNON AE INSERT E.
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CONTACT INFORMATION Hearth & Home Technologies 1445 North Highway Colville, WA 99114 Division of HNI INDUSTRIES Please contact your Quadra-Fire dealer with any questions or concerns. For the number of your nearest Quadra-Fire dealer log onto www.quadrafire.com CAUTION DO NOT DISCARD THIS MANUAL • Important operating and • Read, understand and follow these instrucmaintenance instructions for safe installations included. tion and operation. • Leave this manual with party responsible for use and operation.
