Quadro Manual I: Installation Guide Copyright and Trademarks Copyright © 2003-2011 Epygi Technologies, Ltd. All Rights Reserved. Quadro is a registered trademark of Epygi Technologies, Ltd. Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation. All other trademarks and brand names are the property of their respective proprietors. Limited Warranty Epygi Technologies, Ltd.
Quadro Manual I: Installation Guide Administrative Council for Terminal Attachments (ACTA) Customer Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ###TXXXX, made out to HX7OT00BHX70100. If requested, this number must be provided to the telephone company.
Quadro Manual I: Installation Guide Table of Contents Manual I: Installation Guide About This Installation Guide ........................................................ 6 Requirements............................................................................. 8 Hardware Overview..................................................................... 9 The Connectors Panel of Quadro2x, 4x and 16x.........................................9 The Connectors Panels of Quadro2xi, 4xi and 16xi ......................
Quadro Manual I: Installation Guide Appendix: Pin Assignment of ISDN .............................................. 61 Manual II: see Administrator's Guide This guide describes in detail the menus available for administrators only. Furthermore, it includes all the system’s default values at a glance. Manual III: see Extension User's Guide This guide describes in detail the menus available for extension users. Furthermore, it includes all the call codes at a glance.
Quadro Manual I: Installation Guide About This Installation Guide About This Installation Guide This Installation Guide explains the installation of the Quadro IP PBXs of Quadro2x/2xi, Quadro4x/4xi and Quadro16x/16xi series.
Quadro Manual I: Installation Guide About This Installation Guide Appendix: Changing the Admin Password explains how to change the default administrator password. Appendix: Configuring NAT Traversal explains configuration of the Quadro if it is placed behind a NAT enabled router. Appendix: Registering on Epygi’s SIP Server explains how to register on Epygi's powerful SIP server. Appendix: Checking the Connections gives hints on solving common problems.
Quadro Manual I: Installation Guide Requirements Requirements • • • • • • • • One 120/240 VAC power outlet in close proximity to the Quadro. One RJ45 Ethernet 10/100 broadband Internet connection. At least one RJ11 telephone connection is recommended to connect the Quadro to the PSTN network (all Quadro IP PBXs with FXO ports). For ISDN Quadros an RJ45 CAT 5 cable is needed to connect Quadro to ISDN. At least one off-the-shelf analog phone with an RJ11 telephone cable.
Quadro Manual I: Installation Guide Hardware Overview Hardware Overview The Connectors Panel of Quadro2x, 4x and 16x The illustration below includes the connectors panel of regular Quadro models in plastic enclosure. Fig. I-1: Regular Quadro's Connectors Panels in plastic enclosure The illustration below includes the connectors panel of regular Quadro models in rack mountable enclosure. Fig.
Quadro Manual I: Installation Guide 1 2 3 4 5 6 7 8 Hardware Overview Power supply socket. Use only the power adapter delivered with the Quadro. LINE sockets to connect the Quadro to the PSTN network using standard analog phone service. These are FXO (Foreign Exchange Office) analog ports. In the event of a power failure, PHONE 1 is connected to LINE 1, allowing the phone to send/receive phone calls directly to the PSTN network. PHONE 1 is powered by the PSTN.
Quadro Manual I: Installation Guide Hardware Overview The Connectors Panels of Quadro2xi, 4xi and 16xi The illustration below includes the connectors panel of ISDN flavored Quadro models in plastic enclosure. Fig. I-3: ISDN/Ethernet flavored Quadro's Connectors Panels in plastic enclosure The illustration below includes the connectors panel of ISDN flavored Quadro models in rack mountable enclosure. Fig.
Quadro Manual I: Installation Guide Hardware Overview Quadro’s Front Panel LEDs Fig.
Quadro Manual I: Installation Guide Hardware Overview LED indication during a firmware update A firmware update is indicated by the red (Fault) and yellow (Info) LEDs. Both will blink simultaneously for about two minutes while the firmware is being updated. The Quadro will then reboot automatically showing the boot LED sequence.
Quadro Manual I: Installation Guide Step 1: Installing the Quadro Step 1: Installing the Quadro Networking Overview To establish a connection between the Internet and your local area network (LAN), an access router is needed. The Quadro IP PBX serves, among other functions, as an access router, and will perform the task of connecting your LAN, or a group of one or more PCs, to the wide area network (WAN) or the Internet. The Quadro will process and regulate the data traffic between these two networks.
Quadro Manual I: Installation Guide Step 1: Installing the Quadro LAN/WAN Connection Options • A Quadro IP PBX with an Ethernet WAN port behind a router, which is connected to a cable or xDSL modem. Fig. I-6: Configuration: Quadro behind a router In this configuration (Fig.I-7), the IP router typically acts as a DHCP server for the LAN and assigns the IP addresses to the PCs and other devices.
Quadro Manual I: Installation Guide Step 1: Installing the Quadro Please Note: The Admin PC is connected to the Quadro LAN port to access the Web Management of the Quadro. After the initial configuration has been completed, this PC can then be moved to the LAN and connect to the Quadro over a switch (see Fig.I-7). You also may reach the Quadro for its first configuration from an Admin PC within the LAN, but this may cause collisions in case of non-fitting IP addresses and competing DHCP servers. Fig.
Quadro Manual I: Installation Guide Step 1: Installing the Quadro Connecting the Hardware • Quadro4x behind a router Quadro2x and Quadro16x are connected accordingly. Fig. I-10: Installation: Quadro4x behind a router • Quadro4x used as Internet access router Quadro2x and Quadro16x are connected accordingly. Fig. I-11: Installation: Quadro4x used as an Internet Access Router • Quadro4xi used as Internet access router All Quadro ISDN IP PBXs are connected accordingly.
Quadro Manual I: Installation Guide • • • • • • • • • • Step 1: Installing the Quadro Verify the product package contents are complete. Refer to the contents sheet included in the packaging to determine if all the items were shipped in the box. Before you connect the hardware, make sure that all devices are powered off. Connect telephones to the PHONE ports on the Quadro’s rear panel. You may connect as many phones as there PHONE sockets available.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro Step 2: Configuring the Quadro Quadro IP PBXs with Ethernet WAN uplink do not require further configuration in two cases: • The Quadro is connected behind a basic router that has no conflicts with the STUN protocol. • The Quadro is used as the Internet access router and your ISP supports DHCP. There are no other router devices between the Quadro and the DSL or cable modem and you get the IP address assigned automatically by the ISP.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro Step 2.1: Logging in to Quadro • • • Start a browser (MS Internet Explorer, Netscape, Opera) on a PC connected to the LAN port. Enter http://172.30.0.1 (Quadro’s default LAN IP address) into the address field. The Login page of the Quadro will be displayed (see Fig.I-13). Fig. I-13: Login page Enter admin as the Username and 19 as the password to log in as the administrator.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro Step 2.2: System Configuration Wizard Select the System Configuration Wizard from the System menu. The System Configuration Wizard is a tool for the administrator to define the Quadro's Local Area Network settings and to specify regional configuration settings to make Quadro operational in its LAN. The System Configuration Wizard must be run upon Quadro first startup.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro DHCP Settings for the LAN Interface If the DHCP server is enabled, the Quadro will automatically assign dynamic IP addresses to the stations connected to its LAN port. If you didn’t change the default LAN IP address of the Quadro, you also may leave the default values for the IP Address Range. Make sure your connected LAN devices belong to the same network as the LAN port of your Quadro.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro Proper configuration of Regional Settings is important for the functionality of the voice subsystem. The Regional Settings determine the proper telephony parameters on the LINE (ISDN) and PHONE ports of the Quadro for the specified country. Select the country where the Quadro is located. If you do not find your country in the list, pick the closest in your timezone.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro Finishing the System Configuration Wizard Fig. I-19: System Configuration Wizard finishing page Click on Finish to complete the System Configuration Wizard. The Quadro will then stop internal functions and apply the changes made in the Wizard. Fig. I-20: Wizard Execution Progress page After this is complete, the Quadro will reply with the Confirm Settings page requesting confirmation of the changes. Press on OK to confirm the settings.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro Fig. I-21: Confirm Settings page Please Note: You must confirm the settings within 20 minutes. Otherwise the device will revert back to the previous configuration and reboot. Please Note: If you do not use DHCP for your LAN and you have changed your LAN settings, make sure that the IP address of the PC connected to Quadro is still within the specified IP address range, otherwise your PC may not establish a connection to Quadro.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro Step 2.3: Internet Configuration Wizard Open the Internet Configuration Wizard by selecting the corresponding menu item on the System menu. The Internet Configuration Wizard is a tool for the administrator to configure the WAN settings and to adjust Quadro's connectivity in the global network. It must be run if Quadro is desired to be connected to the Internet. The page Getting Started will be displayed: Fig.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro This information will be needed to be inserted in the Internet Configuration Wizard. Uplink Configuration Select the desired WAN Interface Protocol and enter the WAN Interface Bandwidth to assure the quality of IP calls. Fig. I-23: Uplink Configuration If the available bandwidth is used to the point where the quality of an additional IP call would suffer, then new IP calls are rejected.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro WAN IP Configuration Your Internet Service Provider (ISP) should provide this information. • • Assign automatically via DHCP - The parameters are set automatically by the ISP. This is common with cable modem and DSL service. Assign Manually requires the administrator to enter the external IP Address, the corresponding Subnet Mask, and the IP address of the Standard Gateway. This is common when you have a static IP address with your ISP.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro PPP/PPTP Configuration Enter the IP address of the PPTP server into the PPTP Server text field. Choose the encryption for the traffic over the PPTP interface from the Encryption drop down list. Authentication Settings require the Username and the Password used for the authentication on the ISP server.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro WAN Interface Configuration If your ISP requires a specific MAC address, (for example, for authentication), it can be entered on this page. The required MAC address can be entered into the User defined field. If a specific MAC address is not required, leave the default selection This device selected. Fig. I-26: WAN Interface Configuration page Use the MTU drop down list to select the maximum packet size on the Ethernet (in bytes).
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro The Quadro will suggest the correct settings. If Dynamically by Provider is selected, the DNS server settings will be set automatically whenever a connection to the Internet is established. If Fixed Nameserver Address is selected, manually enter the IP addresses provided by your ISP for the name server and the alternative name server. Clicking Next shows the summary page of the Internet Configuration Wizard.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro Step 2.4: Firewall Configuration By default, Firewall configuration on the Quadro has medium security, which denies any incoming traffic from the WAN except for voice traffic. Disabling the firewall is only required to access the Quadro’s management when the Quadro is connected behind a router. To disable the firewall, open Firewall Configuration from the Internet Uplink menu.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro Fig. I-30: Line Settings page Click on the IP Line number to enter the IP Lines Settings page. Fig. I-31: IP Line Settings page Select the SIP Phone radio button. Select the SIP IP phone model from the Phone Model drop down list. Insert the SIP Phone’s MAC address in the corresponding fields. The MAC address of an IP phone is usually printed on the back of the phone’s base unit.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro In the Line Appearances text box, enter the number for simultaneous calls supported by the SIP IP phone – which is the sum of the number of active and held calls. For example, if this field is set to 1, only one active call is possible to have on the phone and making or accepting a second call while the other is on hold will not be allowed.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro To make sure the line configuration works properly, do the following: • • • Go to Quadro Status- SIP Registration status – Registered IP Lines to see if IP Line registration is successful. Dial *74 to get the line information. Make outgoing and accept incoming calls.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro Supported SIP Phones Below is the list of SIP phones that are officially supported by Epygi and can be configured to work with Quadro2x, 2xi; 4x, 4xi; 16x, 16xi using both Plug and Play and the automatically configuration options, as well as the full set of advanced features, like paging and intercom: • • • • • • • • • • • snom 300 (also supports FVC) snom 320 (also supports FVC) snom 360 (also supports FVC) snom 370 (also supports FVC)
Quadro Manual I: Installation Guide • • • • • • • • • • • • • • Polycom SoundPoint IP 650SIP* Polycom SoundStation IP 5000* Polycom SoundStation IP 6000* POLYCOM VVX 1500* POLYCOM KIRK wireless server 6000 POLYCOM KIRK wireless server 300 SIPUra SPA 841 Snom 190 Snom 200 Snom 220 Snom M3 Snom PA1 Swissvoice IP 10S Thomson ST2030S Step 2: Configuring the Quadro • • • • • • • • • • • • • • • Linksys SPA921 Linksys SPA922 Linksys SPA941 Linksys SPA942 Linksys SPA2002 Linksys PAP2T Yealink SIP-T20P Yealink
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro Step 2-B: Using Receptionist If you wish to use the Receptionist’s features, the Receptionist should be set up on the Quadro. The Quadro’s basic configuration should be done in the same way as described in the Step 2.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro other ISDN devices are connected to the particular ISDN trunk from the Quadro). In both cases, with this selection, Quadro sets the TEI to manually mode assigning the default value of 0. If needed, that value can be changed later in the Advanced Settings page of ISDN Wizard.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro Fig. II-34: ISDN Wizard – ISDN PRMP Settings For MSN service enabled, the Routing Settings page is used to assign MSN numbers to the certain destinations on the Quadro. The MSN number can be assigned to the Quadro’s extensions, to the Auto Attendant, or to the routing agent. The destination selected from this page will ring upon incoming call to the corresponding MSN number comes in.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro Fig. II-35: ISDN Wizard – Routing Settings The ISDN Wizard – L2&L3 Settings is used for advanced configuration only and contains L2&L3 Settings. This page only appears when the Advanced Settings checkbox is selected on the previous page of the wizard. This page contains the following components: Fig. II-36: ISDN Wizard – L2&L3 Settings ISDN L2 Timers: • Excessive Ack.
Quadro Manual I: Installation Guide • Step 2: Configuring the Quadro Idle Timer T203 configures the period in milliseconds (numeric values from 1000 to 99999) for the ISDN client idle timeout. ISDN L3 Timers: • • • • The T302 Timer text field requires the value for the T302 timer in milliseconds (digit values from 0 to 15000). It indicates that the time frame system is waiting for a digit to be dialed. When the timer expires, it initiates the call.
Quadro Manual I: Installation Guide Step 2: Configuring the Quadro The Called Party Type of Number drop down list allows you to select the type identifying the subaddress of the called party of the call. The Called Party Numbering Plan and Calling Party Numbering Plan drop down lists correspondingly indicate the numbering plan of the called party's and calling party's number.
Quadro Manual I: Installation Guide Step 3: Registering on Epygi’s Technical Support Step 3: Registering on Epygi’s Technical Support It is recommended that you register your Quadro on the Epygi Technical Support web page. Registration will give you access to the Technical Support Database. There, you can submit requests concerning technical problems as well as refer to the Frequently Asked Questions (FAQ) section.
Quadro Manual I: Installation Guide Step 4: Making/Receiving Calls Step 4: Making/Receiving Calls Please Note: The Quadro default settings are sufficient to make SIP phone calls. It is not necessary to make any changes unless the user wants to create new SIP extensions on the Epygi SIP Server, create a private directory for several Quadro units, or use alternate VoIP services. Refer to the Administrator's Guide for more information on these configurations.
Quadro Manual I: Installation Guide Step 4: Making/Receiving Calls button. When the page opens, go to General Settings and edit the Display Name and click the Save button. Do not change any other settings at this time. For more information on the Extensions Management settings, refer to the Administrator’s Guide and Appendix: Registering on Epygi’s SIP Server of this document. The default SIP addresses are based on internal parameters unique to each Quadro device.
Quadro Manual I: Installation Guide Appendix: PC DHCP Settings Appendix: PC DHCP Settings The Quadro has a DHCP server for the LAN side devices that provides DHCP IP addresses to devices connected to the LAN either directly or through an Ethernet hub or switch. This appendix describes how to configure Windows PCs for DHCP. The PC used to access the Quadro must meet the following conditions: • • TCP/IP network protocol has to be installed.
Quadro Manual I: Installation Guide 4. Choose Obtain an IP address automatically and Obtain DNS server address automatically selections and press Advanced button. 5. 6. You will see the entry DHCP Enabled. Click OK three times to close all windows. Appendix: PC DHCP Settings TCP/IP and DHCP under Windows 95/98/ME 1. 2. Click the Start button. Choose Settings, then Control Panel. Double-click on the Network icon to open your Network window. Select the Configuration tab. 3. Click Add. 4.
Quadro Manual I: Installation Guide Appendix: Changing the Admin Password Appendix: Changing the Admin Password For security reasons, it is recommended that you change the default admin password. The username of the administrator (admin) cannot be changed. To change the administrator password, go to the System menu, User Rights Management. Fig. I-39: User Right Management page Choose admin from the list and press the Change Password functional button from the User Right Management page toolbar.
Quadro Manual I: Installation Guide Appendix: Changing the Admin Password The Phone Access Password offers the following components: • • The Old Password field requires the current password of the Administrator. An error message prevents entering the wrong password. The New Password field requires a new password for the Administrator. Reentering the new password in the Confirm New Password field will confirm the new password.
Quadro Manual I: Installation Guide Appendix: Configuring NAT Traversal Appendix: Configuring NAT Traversal NAT or Network Address Translation is a common feature used to expand the use of connected PCs and other networked devices without having to use multiple global Internet public IP addresses. Most ISP’s will assign one public IP address to each customer that is connected to the Internet.
Quadro Manual I: Installation Guide Appendix: Configuring NAT Traversal Fig. I-41: NAT Traversal Settings – General Setting Go to SIP Parameters page. Fig. I-42: NAT Traversal Settings - SIP Parameters Select Use Manual NAT Traversal and enter the WAN IP address of the router into the Mapped Host text field. For Mapped Port, enter the router's corresponding port number, in this case 5060. Save the entries. • Go to the RTP Parameters page and select Use Manual NAT Traversal. Fig.
Quadro Manual I: Installation Guide Appendix: Registering on Epygi’s SIP Server Appendix: Registering on Epygi’s SIP Server You may login directly to Epygi’s SIP Server if you have registered your Quadro at Epygi’s Technical Support Center. If you have not registered with Epygi Technical Support, you cannot login to the Epygi SIP Server. Log in to the Epygi SIP Server at www.epygi.com.Click on SIP, Login here. Use the same login name and password you used for Epygi Support for Customer Login. Fig.
Quadro Manual I: Installation Guide Appendix: Registering on Epygi’s SIP Server Fig. I-46: SIP Services Add New Extension page The Authentication password validates the entry and must match the password entered on the Quadro later. Make sure to record the name, Authentication Password and SIP extension number for entry into the Quadro later. Save will store the entered information and conclude the basic SIP registration. The following page then will be displayed: Fig.
Quadro Manual I: Installation Guide Appendix: Registering on Epygi SIP Server Configuring Quadro Extensions Once the SIP server has the created extensions with the user information, create these extensions in the Quadro devices. Once they are entered in the Quadro, they will be registered and can then be used. Login into the Quadro and go to Extensions Management. Fig.
Quadro Manual I: Installation Guide Appendix: Registering on Epygi SIP Server Fig. I-50: Extensions Management - Edit Entry – SIP Settings page • • • • • • Enter the SIP registration number displayed in the column Ext# into the text field Registration User Name. In the Password field, enter the password you specified when registering at the SIP server and confirm it in the field below. In Registration SIP Server, the selected SIP server address must be entered.
Quadro Manual I: Installation Guide Appendix: Registering on Epygi SIP Server If you go back to Epygi’s SIP Server, you will find the value reg. for this number in the column Stat. Reg. This will indicate that the Quadro has successfully registered the new number. If this does not happen after a few minutes, again verify the SIP Number and passwords. Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.
Quadro Manual I: Installation Guide Appendix: Checking the Connections Appendix: Checking the Connections If the system doesn’t seem to be working properly, even when all the cables are connected properly, it may be helpful to Start Network Diagnostics: The WAN link, IP configuration, gateway, DNS server, and STUN-NAT will all be checked. To start diagnostics, open the System's menu item Diagnostics and click Start Network Diagnostics. Fig.
Quadro Manual I: Installation Guide Appendix: Checking the Connections If diagnostics are successful, but you are still unable to place a call to 899# then check the SIP registration status. Open the SIP Registration Status page using the Quadro management System menu item Status. Besides the SIP registration information for the auto attendant and each connected extension, the Detected Connection Type is shown.
Quadro Manual I: Installation Guide Appendix: Checking the Connections If you get one of the above mentioned Detected Connection Types, either connect the Quadro in front of the router, or configure NAT traversal manually as explained in Appendix: Configuring NAT Traversal. If you are unable to resolve your problems, please send us a technical support request on the Support section of http://www.epygi.com/. Please prepare a system log file and attach it to your request.
Quadro Manual I: Installation Guide Appendix: Checking the Connections Appendix: Pin Assignment of ISDN Pin Signal 1 N.C. 2 N.C. 3 SSR1 4 SSX1 5 SSX2 6 SSR2 7 N.C. 8 N.C. Fig. I-54: Pin Assignment of ISDN in User mode Pin Signal 1 N.C. 2 N.C. 3 SSX1 4 SSR1 5 SSR2 6 SSX2 7 N.C. 8 N.C. Fig. I-55: Pin Assignment of ISDN in Network mode Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.
Quadro Manual I: Installation Guide Appendix: Checking the Connections Copyright 2003 - 2011 Epygi Technologies, Ltd. All rights reserved Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.