Edition 1, June 2011 SW Release 5.2.
Quadro Manual III: Extension User's Guide About this Extension User's Guide Table of Contents Manual I: see Installation Guide This guide describes step-by-step instruction to install and configure Quadro. Manual II: see Administrator's Guide This guide describes detailed the menus available for administrators only and includes further all system default values at a glance. Manual III: Extension User's Guide About this Extension User's Guide .............................................................
Quadro Manual III: Extension User's Guide About this Extension User's Guide Basic Services..........................................................................................................................................................38 General Settings....................................................................................................................................................38 Hold Music......................................................................................
Quadro Manual III: Extension User's Guide About this Extension User's Guide About this Extension User's Guide The Quadro Manual is divided into three parts: • • • Manual-I: Installation Guide gives step-by-step instructions to provision the Quadro IP PBX and configure the phone extensions with the Epygi SIP Server.
Quadro Manual III: Extension User's Guide Quadro’s Auto Attendant Services Extension Users Welcome Page Your System Administrator may have sent you such a welcome page where you can find all needed individual information to use with Quadro as an extension user. If not, we suggest that you print this page and enter the needed information manually to use it as a memory aid. Welcome You are using a Quadro Voice Router made by Epygi Technologies, Ltd.
Quadro Manual III: Extension User's Guide Quadro’s Auto Attendant Services Quadro’s Feature Codes This chapter describes how Quadro’s feature codes allow the user to navigate through Quadro’s services with the help of a phone handset. These services are Establishing a Call, PBX Services and Voice Mail Services. Establishing a call To make a call, dial the Routing Number. Routing Numbers and available routes to, from and through Quadro are listed in the Call Routing Table.
Quadro Manual III: Extension User's Guide Quadro’s Auto Attendant Services Logs Collecting This will generate a special user’s failure log with the details of the last call for administrator’s revision. Use this code in the cases your administrator has advised you. You will get the dialtone after this feature code is dialed. ic Access to the Shared Mailboxes is used to access other extension’s mailboxes on the Quadro. If the mailbox is configured as shared, no password will be prompted to enter it.
Quadro Manual III: Extension User's Guide Quadro’s Auto Attendant Services Outgoing Call Blocking hj Outgoing Call Blocking (available on the dial tone) Insert the extension’s password and press r b c Enable Outgoing Call Blocking Disable Outgoing Call Blocking Dial a Called Number to be blocked and press Dial a Called Number r to be unblocked and press r Forwarding Management e Forwarding Management (when this menu is accessed, the Unconditional Call Forwarding service is already getting togg
Quadro Manual III: Extension User's Guide Quadro’s Auto Attendant Services a Enter Voice Mail Services The following key combinations are available to navigate through Voice Mail Services menus. a b Exit Voice Mail Services c Go to the top of the Voice Mail Services Tree Go one level up in the Voice Mail Services Tree Voice Mailbox a b After entering the voice mail services (using the keys a) press the key b to enter the Voice Mailbox menu.
Quadro Manual III: Extension User's Guide Quadro’s Auto Attendant Services Please Note: This service is restricted regarding sending a message to PSTN destinations.
Quadro Manual III: Extension User's Guide Quadro’s Auto Attendant Services Quadro’s Auto Attendant Services Quadro’s Auto Attendant provides remote access to the Quadro voice connectivity services. Specifically, it supports remote connection to Quadro extensions along with their mailboxes and making pass-through calls to other destinations. Remote access to the Quadro auto attendant is possible through IP and PSTN calls.
Quadro Manual III: Extension User's Guide Quadro’s Auto Attendant Services Pre-configured Call Back For Pre-configured Call Back, a list of trusted callers must be configured in the Quadro's Authorized Phones Database using Web Management. The Call Back service should be enabled and a valid callback destination should be specified for each caller.
Quadro Manual III: Extension User's Guide Quadro’s Auto Attendant Services Call Routing Management Menu This menu is used to manage the routing entries in the Call Routing table, i.e. to enable/disable certain dialing rules by dialing key combinations pre-configured on each routing entry. Dialing h at the Auto Attendant welcome message, will ask for an enabler/disabler key used to enable or disable the routing rule(s) correspondingly.
Quadro Manual III: Extension User's Guide Quadro’s Auto Attendant Services Call Codes Available in Auto Attendant The following key combinations are available to access and manipulate within Auto Attendant services for external calls addressed to the Auto Attendant, incoming calls from the mainline routed to the Auto Attendant or local calls made by dialing the 2-digit attendant extension: Incoming call to Auto Attendant Services or dial locally Keys - Extensions Menu - establishing a connection to an e
Quadro Manual III: Extension User's Guide Quadro’s Graphical Interface Quadro’s Graphical Interface Quadro configuration management may be accessed on two different levels: for users (extensions) and administrators. If you are an extension user, log in with the extension number and the password (if any) you received from your system administrator. The Quadro management offers two themes changing the pages’ look-and-feel that may be selected on this login page: Plain or Dynamo.
Quadro Manual III: Extension User's Guide Extension User’s Menus Recurrent Buttons Throughout this guide, you will see a variety of recurrent buttons. Below is a description of these buttons. Button Description Button Description This button leads back to the previous page of a fixed sequence of pages (used mainly in wizards). This button returns you to the page you were previously on. This button leads forward to the next page of a fixed sequence of pages (used mainly in wizards).
Quadro Manual III: Extension User's Guide Extension User’s Menus Extension User's Menus Voice Mail Menu Fig. III-1 Voice Mail menu in Dynamo Theme Fig. III-2 Voice Mail menu in Plain Theme The Voice Mail Service provides a possibility to leave brief voice messages on the mailbox of an unavailable or busy Quadro extension. The caller hears a greeting message (configurable by the extension user) and a signal initiating the Voice Mail recording.
Quadro Manual III: Extension User's Guide Extension User’s Menus The Voice Mailbox can hold New (not yet played) and Old (already played) voice mails. The Status column in the Voice Mailbox table indicates the current state of the voice mails. All new mails in the table are displayed in bold font. Playing a voice mail cancels both the New status and bold font. Voice mails can be selected to be played, deleted, marked as important or book-marked, etc.
Quadro Manual III: Extension User's Guide Extension User’s Menus To Mark a Voice Mail Record 1. Select the checkbox of the corresponding record in the Voice Mailbox table that should to be marked. Press Select all if all extensions should to be marked. 2. Select the desired marking type from the Mark drop down list. 3. Select the Mark button to initiate the marking operation. Depending on the selected marking type the record(s) will show an image sign in the corresponding BM field.
Quadro Manual III: Extension User's Guide Extension User’s Menus The Voice Mail and Fax dropdown lists allow to select the email sent options- do not send notification, send notification without attachment or send notification with voice or fax attachments. Remove Voice Mail on send removes the voice mail from the user mailbox after sending it to the e-mail recipient(s). Remove Fax On Send removes the fax attachment from the user mailbox after sending it to the email recipient(s).
Quadro Manual III: Extension User's Guide Extension User’s Menus voice mail greeting which invites the caller to leave a message. The caller will then be automatically transferred to the destination specified in this page.
Quadro Manual III: Extension User's Guide Extension User’s Menus The Group List page consists of a table where all defined Group Keys and the corresponding addresses are listed. Press on a link in the Addresses column to access the Address List for the Group page and to modify the addresses of the corresponding group. If Group doesn’t include addresses, “no address is available” will be displayed in the Addresses column.
Quadro Manual III: Extension User's Guide Extension User’s Menus To Configure a Group 1. Press Add in the Group List page. Group List - Add Entry page will be displayed in the browser window. 2. Fill in the Group Key and Group Name (optionally) in the same named field. 3. Press Save. 4. Click on the link in the row corresponding to the newly created Group. 5. Press Add in the Address List for the Group page. Address List for the Group – Add Entry page appears. 6.
Quadro Manual III: Extension User's Guide Extension User’s Menus Your Extension Menu Fig.III-9 Your Extension menu in Dynamo theme Fig. III-10 Your Extension menu in Plain Theme Call Statistics The Call Statistics page collects the call events and their parameters over the Quadro, i.e. incoming and outgoing calls reporting. It contains three tables and provides reports on successful, not successful and missed incoming and outgoing calls for the current extension only.
Quadro Manual III: Extension User's Guide Extension User’s Menus To Filter the Statistics 1. Enter the desired search criteria. 2. Click on the Filter button to search call reports within the Call Statistics table. Please Note: To return to the complete statistics table clear all search criteria and press Filter.
Quadro Manual III: Extension User's Guide Extension User’s Menus The Speed Calling Settings - Add Entry page includes the following fields and buttons: Call Type lists the available call types: • • • • PBX - local calls between Quadro extensions and Auto Attendant SIP – calls through a SIP server PSTN – calls to PSTN Auto – used for undefined call types. The destination (independent on whether it is a PBX number, SIP address or PSTN number) will be reached through Routing.
Quadro Manual III: Extension User's Guide Extension User’s Menus Extension shows a non-editable parameter providing information about the current user extension number. Display Name defines an optional parameter used to identify the caller. Usually the display name appears on the phone display if a call is placed or a voice mail is sent. The field is not limited regarding symbol usage but its length is limited to twenty characters.
Quadro Manual III: Extension User's Guide Extension User’s Menus Supplementary Services Menu Fig. III-17 Supplementary Services menu in Dynamo Theme Fig. III-18 Supplementary Services menu in Plain Theme Caller ID Based Services The Caller ID Based Services page provides options to configure a set of telephony settings from the same page.
Quadro Manual III: Extension User's Guide Extension User’s Menus Address requires a SIP address (see chapter Entering SIP Addresses Correctly), an extension or a PSTN number, for whom supplementary services should be applied. If the address already exists in the table, selecting Save will give the error “Caller address already exists”. A wildcard is allowed in this field (see chapter Entering SIP Addresses Correctly).
Quadro Manual III: Extension User's Guide Extension User’s Menus The Enable Service checkbox selection hides the current extension’s information when calling to the corresponding Address listed in the Caller ID Based Services table. Please Note: Even if the Hiding Caller Information service is enabled, it shall work only for internal PBX calls and SIP calls. If you call through FXO/ISDN port to a PSTN number, the called party will still see your caller ID.
Quadro Manual III: Extension User's Guide Extension User’s Menus The Restore Default Blocking Message File restores the default outgoing call blocking message if another user-defined file has been previously selected. When the checkbox is selected, the file upload possibility will be disabled. The Upload New Blocking Message File requires the name of the desired voice message file.
Quadro Manual III: Extension User's Guide Extension User’s Menus Add opens the Add Entry page to add called extensions (an attendant or a user extension). It has manipulation radio buttons to select the type of extension to be added to Call Hunting. It contains the following components: • • The Call To drop down list contains Quadro’s attendant or user extensions, depending on the radio button selected. It is possible to add the same extension more than once to the Call To table.
Quadro Manual III: Extension User's Guide Extension User’s Menus The Allow access to Shared Mailbox for enabled extensions checkbox is used to share the mailbox of the current extension to all enabled extensions in the Many Extensions Ringing list. With this option selected, all enabled extensions in this list will have a direct access to the current extension’s mailbox without password authentication. For details on how to access Shared Mailboxes, see Quadro’s Feature Codes.
Quadro Manual III: Extension User's Guide Extension User’s Menus Send E-mail checkbox enables email notifications sending to the user’s mailbox when unconditional call forwarding on the corresponding extension from the certain caller takes place. This checkbox selection enables the E-mail Address text field where the user’s email address should be defined. If you feel this service is not working, contact your system administrator to configure the Mail Settings.
Quadro Manual III: Extension User's Guide Extension User’s Menus The Enable Service checkbox selection activates the no answer call forwarding service on the current extension. The table displayed here lists the destinations where the incoming call from a particular caller should be forwarded to if the called extension is unable to answer the call. Add opens the Add Entry page to add forwarding destinations.
Quadro Manual III: Extension User's Guide Extension User’s Menus selecting Save will display the error “Caller address already exists”. A wildcard is allowed in this field (see chapter Entering SIP Addresses Correctly). Entering “*” as PBX or PSTN addresses will apply configuration of Caller ID Based services to all extensions or PSTN users. The extension number should be inserted into the Forward To text field for the PBX call type. The PSTN number length depends on the area code and phone number.
Quadro Manual III: Extension User's Guide Extension User’s Menus The Ask Confirmation Passcode checkbox is used to enable the password protection of the call. With this option enabled, the destination who answers the call will be prompted to insert a password in order to accept the call. The confirmation passcode is defined under the Find Me/Follow Me table (see above). Intercom Intercom service is used to call an extension by forcing it to go off-hook and opening two-way communication.
Quadro Manual III: Extension User's Guide Extension User’s Menus The drop-down list on this page has three available selections: • • • Allow Activation on Request - this selection enables the Intercom service for calls that are made through a call routing rule of the PBX-Intercom call type. Please contact your system administrator to ensure a corresponding rule is available for your extension. Activate Always - this selection unconditionally enables the Intercom service on the extension.
Quadro Manual III: Extension User's Guide Extension User’s Menus Call Waiting Call Waiting is used to receive an incoming call when you are currently on a call. The caller will hear a ringing tone and the Quadro user will hear a special beeping on the telephone when the call arrives. To switch between the current call and the new incoming call, use the appropriate calling code. Enable Call Waiting Service activates this service and makes it available for the phone handset.
Quadro Manual III: Extension User's Guide Extension User’s Menus Do Not Disturb Do Not Disturb Settings are used to configure the Do Not Disturb service. The service is used to turn off the phone ringer and may only be enabled from the handset with the appropriate calling code. If you have Do Not Disturb service enabled along with the Voice Mail Service, all incoming calls will directly go to the extension’s voice mailbox.
Quadro Manual III: Extension User's Guide Extension User’s Menus Appendix: Glossary A Asymmetric Digital Subscriber Line (ADSL) - is a method for moving data over regular phone lines. An ADSL circuit is much faster than a regular phone connection, and the wires coming into the subscriber's premises are the same (copper) wires used for regular phone service. An ADSL circuit must be configured to connect two specific locations, similar to a leased line.
Quadro Manual III: Extension User's Guide Extension User’s Menus E Ethernet - a localarea network used for connecting computers, printers, workstations, terminals, servers, etc., within the same building or campus. Ethernet operates over twisted pair and/or over coaxial cable at speed up to 10Mbps. Ethernet Controller - the unit that connects a device to the Ethernet cable. Ethernet Switch - the device that connects local area networks. Extensions - users over Quadro.
Quadro Manual III: Extension User's Guide Extension User’s Menus signaling. Additional features may include interfaces to external controllers, such as gatekeepers or soft-switches, billing systems, and network management systems. IP PBX - an enterprise-based IP data network device that switches VoIP telephone traffic. IP Telephony - a technology that allows voice phone calls to be made over the Internet or other packet networks using a PC via gateways and standard telephones.
Quadro Manual III: Extension User's Guide Extension User’s Menus Remote Testing - remote connection from the Epygi Support office to the customer’s Quadro for testing and/or for troubleshooting. Router - A device that determines the next network point to which a data packet should be forwarded enroute toward its destination. The router is connected to at least two networks and determines which way to send each data packet based on its current understanding of the state of the networks it is connected to.
