Quadro Manual III: Extension User's Guide Edition 1, August 2007 SW Release 4.1.33 and higher Quadro2x, 2xi, Quadro4x, 4xi, 4xa, Quadro16x, 16xi; (SW Version 4.1.
Quadro Manual III: Extension User's Guide Table of Contents Manual I: see Installation Guide This guide describes step-by-step instruction to install and configure Quadro. Manual II: see Administrator's Guide This guide describes detailed the menus available for administrators only and includes further all system default values at a glance. Manual III: Extension User's Guide About this Extension User's Guide .................................................................................................
Quadro Manual III: Extension User's Guide General Settings....................................................................................................................................................36 Hold Music...........................................................................................................................................................37 Do Not Disturb ........................................................................................................................
Quadro Manual III: Extension User's Guide About this Extension User's Guide About this Extension User's Guide The Quadro Manual is divided into three parts: • Manual-I: Installation Guide gives step-by-step instructions to provision the Quadro IP PBX and configure the phone extensions with the Epygi SIP Server.
Quadro Manual III: Extension User's Guide Quadro’s Feature Codes Extension Users Welcome Page Your System Administrator may have sent you such a welcome page where you can find all needed individual information to use with Quadro as an extension user. If not, we suggest that you print this page and enter the needed information manually to use it as a memory aid. Welcome You are using a Quadro Voice Router made by Epygi Technologies, Ltd.
Quadro Manual III: Extension User's Guide Quadro’s Feature Codes Quadro’s Feature Codes This chapter describes how Quadro’s feature codes allow the user to navigate through Quadro’s services with the help of a phone handset. These services are Establishing a Call, PBX Services and Voice Mail Services. Establishing a call To make a call, dial the Routing Number. Routing Numbers and available routes to, from and through Quadro are listed in the Call Routing Table.
Quadro Manual III: Extension User's Guide Quadro’s Feature Codes PBX services accessible during the call (for phones connected to the FXS lines), characterized by starting with the key : Keeping a call on hold a is used to hold the active connection, in order to place or receive a second call. When holding the first call, the user is able to place a call to a third party, in particular cases for conferencing (3 way calling) or call transferring purposes.
Quadro Manual III: Extension User's Guide Quadro’s Feature Codes Voice Mail Services a Enter Voice Mail Services * b d Voice Mailbox e Personal Settings Change Password * After the first boot-up of the Quadro or if the Voice Mail Configuration Wizard is manually enabled by Quadro’s administrator, entering the Voice Mail Services for the first time will activate the Voice Mail Configuration Wizard which will prompt the essential user’s personal settings.
Quadro Manual III: Extension User's Guide Quadro’s Feature Codes The Voice Mailbox menu has the following sub-hierarchy in the Reply or Forward a Message and the Send a Message or Leave a Reminder menus: a Reply or Forward a Message a c b Call Back immediately Forward a Message Reply by Voice Mail (any FAX attached to the message will be also forwarded) Dial b to mark the message as Urgent, or press pound to assign the Normal priority.
Quadro Manual III: Extension User's Guide Quadro’s Feature Codes Personal Settings Use the digit d to enter the area where the personal system messages can be modified.
Quadro Manual III: Extension User's Guide Quadro’s Auto Attendant Services Quadro’s Auto Attendant Services Quadro’s Auto Attendant provides remote access to the Quadro voice connectivity services. Specifically, it supports remote connection to Quadro extensions along with their mailboxes and making pass-through calls to other destinations. Remote access to the Quadro auto attendant is possible through IP and PSTN calls.
Quadro Manual III: Extension User's Guide Quadro’s Auto Attendant Services Pre-configured Call Back For Pre-configured Call Back service, a list of trusted PSTN callers must be configured into the Quadro's Authorized Phones Database using Web Management. The Call Back service should be enabled and a valid callback PSTN destination should be specified for each PSTN caller.
Quadro Manual III: Extension User's Guide Quadro’s Auto Attendant Services Call Routing Management Menu This menu is used to manage the routing entries in the Call Routing table, i.e. to enable/disable certain dialing rules by dialing key combinations pre-configured on each routing entry. Dialing h at the Auto Attendant welcome message, will ask for an enabler/disabler key used to enable or disable the routing rule(s) correspondingly.
Quadro Manual III: Extension User's Guide Quadro’s Auto Attendant Services Call Codes Available in Auto Attendant The following key combinations are available to access and manipulate within Auto Attendant services for external calls addressed to the Auto Attendant, incoming calls from the mainline routed to the Auto Attendant or local calls made by dialing the 2-digit attendant extension: Incoming call to Auto Attendant Services or dial locally Extensions Menu - establishing a connection to an extension
Quadro Manual III: Extension User's Guide Quadro’s Auto Attendant Services Quadro’s Graphical Interface Quadro configuration management may be accessed on two different levels: for users (extensions) and administrators. If you are an extension user, log in with the extension number and the password (if any) you received from your system administrator. The Quadro management offers two themes changing the pages’ look-and-feel that may be selected on this login page: Plain or Dynamo.
Quadro Manual III: Extension User's Guide Extension User’s Menus Recurrent Buttons Throughout this guide, you will see a variety of recurrent buttons. Below is a description of these buttons. Button Description Button Description This button leads back to the previous page of a fixed sequence of pages (used mainly in wizards). This button returns you to the page you were previously on. This button leads forward to the next page of a fixed sequence of pages (used mainly in wizards).
Quadro Manual III: Extension User's Guide Extension User’s Menus Extension User's Menus Main Page The Main Page provides read only information about the extension codecs, other existing extensions and available FXO lines or ISDN trunks on the Quadro depending on the active interface. The Main Page displays a list of available codecs for the corresponding extension, the list of other extensions on the Quadro, their Display names, the SIP registration username and line number (if attached).
Quadro Manual III: Extension User's Guide Extension User’s Menus Voice Mailbox Quadro provides caller the possibility of leaving voice messages when called extension is busy or unavailable. A voice mail greeting message, and a voice signal indicating voice mail recording initiation, are played back to the caller.
Quadro Manual III: Extension User's Guide Extension User’s Menus The column headings of the voice mail tables are created as a link. By clicking on the column heading the table will be sorted by the selected column. Upon sorting (ascending, descending) arrows will be displayed next to the column heading. Each row in the Voice Mailbox tables can be selected by a checkbox for editing, deleting or marking.
Quadro Manual III: Extension User's Guide Extension User’s Menus The Voice Mail Settings page offers the following input options: Maximum mail message duration lists the possible values for the maximum mail duration (counted in minutes) during which a voice mail will be recorded. The Unlimited selection allows voice message recording as long as the user’s space remains. Ask password before granting local access to mailbox protects local access of the user’s voice mailbox.
Quadro Manual III: Extension User's Guide Extension User’s Menus Call Type drop down list includes the available call types: • • • • PBX - local calls to Quadro extensions; SIP – calls through a SIP server; Auto – for undefined call types. The destination (independent on whether it is a PBX number or SIP address) will be reached through Routing; Callback – automatic call to the voice mail author. This can be used as a notification that the recipient has received the voice mail but has not yet played it.
Quadro Manual III: Extension User's Guide Extension User’s Menus insufficient space is available on Quadro for the corresponding extension. In this situation, the “You do not have enough space” warning will be received. Optionally, the Out of Office message can be recorded from the phone handset (see Feature Codes). Browse browses for the Out of Office message file that must be in PCMU wave format. Download Out of Office Greeting file appears only if some file has been uploaded previously.
Quadro Manual III: Extension User's Guide Extension User’s Menus The Address List for the Group page contains a table of addresses where new address may be added to the group and existing ones may be edited or deleted. The Add functional link moves to the Address List for the Group – Add Entry page where new address may be defined. Fig.
Quadro Manual III: Extension User's Guide Extension User’s Menus Your Extension Fig.III-10 Your Extension menu in Dynamo theme Fig. III-11 Your Extension menu in Plain Theme Call Statistics The Call Statistics page collects the call events and their parameters over the Quadro, i.e. incoming and outgoing calls reporting. It contains three tables and provides reports on successful, not successful and missed incoming and outgoing calls for the current extension only.
Quadro Manual III: Extension User's Guide Extension User’s Menus Speed Calling The Speed Calling service of Quadro simplifies dialing to the called destination. It provides short digit combinations for frequently dialed phone numbers. The Speed Calling Settings page lists all defined Calling codes with following parameters: Add opens the Speed Calling Settings-Add Entry page where the user may add a preferred key combination for Speed Calling.
Quadro Manual III: Extension User's Guide Extension User’s Menus To Delete a Speed Calling Code 1. Select the checkbox of the corresponding record that should to be deleted from the Speed Calling Code table. Press Select all if all records re to be deleted. 2. Press the Delete button on the Speed Calling page. 3. Confirm the deletion by clicking the Yes button. The speed calling code with its parameters will be deleted. To abort the deletion and to keep the original record in the list, select No.
Quadro Manual III: Extension User's Guide The Change Password page requests the following information: Old Password requires the existing password for the extension access (this field is not displayed when the administrator updates the user's password from the User specific configuration page). New Password is used to change the existing one. The password should only consist of digits with a length of zero to twenty (0-20) digits. Confirm New Password is used to confirm the new password.
Quadro Manual III: Extension User's Guide Extension User’s Menus Supplementary Services Fig. III-17 Supplementary Services menu in Dynamo Theme Fig. III-18 Supplementary Services menu in Plain Theme Caller ID Based Services The Caller ID Based Services page provides options to configure a set of telephony settings from the same page.
Quadro Manual III: Extension User's Guide Extension User’s Menus Address requires a SIP address (see chapter Entering a SIP Addresses correctly), an extension or a PSTN number, for whom supplementary services should be applied. If the address already exists in the table, selecting Save will give the error “Caller address already exists”. A wildcard is allowed in this field (see chapter Entering a SIP Addresses correctly).
Quadro Manual III: Extension User's Guide Extension User’s Menus Hiding Caller Information The Hiding Caller Information service is used to hide Quadro user information depending on the called destinations. When this service is activated, Unknown or Anonymous (or similar text, depending on the type of the phone) will be displayed on the called phone when the current user of Quadro makes outgoing calls to the selected destination.
Quadro Manual III: Extension User's Guide Extension User’s Menus Outgoing Call Blocking Outgoing Call Blocking allows blocking unwanted outgoing calls for a Quadro extension where the destination Address service is configured. This page provides the necessary settings for the outgoing call blocking service. It indicates whether service is enabled for the particular caller and whether or not a custom message will be used to inform caller about the call being blocked.
Quadro Manual III: Extension User's Guide Extension User’s Menus Call Hunting The Call Hunting service provides the possibility of an incoming call consecutively ringing on several extensions depending on the calling party. The Call Hunting page contains a table where all the participants in the call hunting group for the corresponding extension should be defined.
Quadro Manual III: Extension User's Guide Extension User’s Menus Selecting Enable Service activates the Many Extensions Ringing service on the current extension. The table displayed here lists all existing extensions on the Quadro. Any or all of the extensions can be enabled to participate in the Many Extensions Ringing for the selected extension. The State column displays whether or not the extension is enabled to participate with the Many Extension Ringing.
Quadro Manual III: Extension User's Guide Extension User’s Menus Enable/Disable functional button is used to enable/disable the corresponding forwarding destinations. This is helpful to avoid removing forwarding destination(s) if they are not applicable at the moment. Add opens the Add Entry page to add forwarding destinations.
Quadro Manual III: Extension User's Guide Extension User’s Menus Call Type lists the available call types: • • • • PBX - forwarding destination is a local Quadro extensions or Auto Attendant SIP – forwarding destination is reached through a SIP server PSTN – forwarding destination is a PSTN user Auto – used for undefined call types. In this case, the routing pattern will be considered and parsed through the Local Routing Table.
Quadro Manual III: Extension User's Guide Extension User’s Menus Intercom Intercom service is used to call an extension by forcing it to go off-hook and opening two-way communication. The service is particularly used for announcements addressed to an extension. When the call comes in to the extension which has an Intercom service enabled, called extension will automatically go off-hook (the phone speaker automatically becomes activated) and the caller will be able to make his announcement.
Quadro Manual III: Extension User's Guide Extension User’s Menus The Autoredial Settings page displays the available settings for automated redialing. Use the appropriate calling code to enable Autoredial from the handset. The caller may hang up or stay with the lifted handset after enabling the Autoredial service. When hanging up, the system will keep trying to reach the last called destination for the specified time period. When the destination is reached, the caller’s phone will start to ring.
Quadro Manual III: Extension User's Guide Extension User’s Menus Hot Line Settings Hot Line Settings are used to set a destination that should be automatically dialed in case of no action for a predefined period after lifting the handset. This user-configurable service is commonly used for emergency calls. The Hot Line Settings page offers of the following input options: Enable Hot Line Service enables the Hot Line Service and all components below.
Quadro Manual III: Extension User's Guide Appendix: Glossary Appendix: Glossary A Asymmetric Digital Subscriber Line (ADSL) - is a method for moving data over regular phone lines. An ADSL circuit is much faster than a regular phone connection, and the wires coming into the subscriber's premises are the same (copper) wires used for regular phone service. An ADSL circuit must be configured to connect two specific locations, similar to a leased line.
Quadro Manual III: Extension User's Guide Appendix: Glossary Domain name - in a network using the TCP/IP, the full domain name consists of a sequence of names (labels) separated by periods (dots), for example, Quadro.epygi.com. Domain Name System (DNS) - a system used on the Internet for translating names of network nodes into their addresses. Downstream - in communications, there are two circuits. One coming toward you and the other going away from you.
Quadro Manual III: Extension User's Guide Appendix: Glossary I Integrated Services Digital Network (ISDN) - is a system of digital phone connections which allows voice and data to be transmitted simultaneously across the world using end-to-end digital connectivity. There are two basic types of ISDN service: Basic Rate Interface (BRI) and Primary Rate Interface (PRI). BRI is a basic service is intended to meet the needs of most individual users.
Quadro Manual III: Extension User's Guide Appendix: Glossary N Name server - a directory service that provides a mapping between a resource’s global name and its physical location in the network. Network Address Translation (NAT) - is used to allow LAN devices that do not have their own static IP addresses to connect to the Internet sharing an IP address. NAT will assume control of assigning their IP address. Furthermore, the NAT takes care that packets will reach the LAN PC that originated the traffic.
Quadro Manual III: Extension User's Guide Appendix: Glossary Software - PC programs. Software PBX - a telephone system that converges voice and data on an industry-standard computing platform and uses computer telephony components that conform to industry standards. Since they conform to industry standards, software PBXs are interoperable with third-party systems and CT components.
