Installation Manual GuardNVR Let’s make things safer!
GuardNVR Installation Manual 2 Contents CONTENTS ....................................................................................................................................................................................................... 2 1 INTRODUCTION.................................................................................................................................................................................. 4 1.1 1.2 EQUIPMENT CHECKLIST ..................................
GuardNVR Installation Manual 5.1 5.2 5.2.1 5.2.2 5.2.3 5.2.4 5.2.5 6 3 TERMINOLOGY AND BASIC VIDEO TECHNOLOGY ................................................................................................................................ 51 FACTORS THAT INFLUENCE BIT RATE AND VIDEO QUALITY ................................................................................................................ 53 Compression technique (codec).........................................................................
GuardNVR Installation Manual 4 1 Introduction GuardNVR is a unique digital video surveillance solution, which combines three major functions in one Network Video Recorder (NVR) or Digital Video Recorder (DVR): local digital recording, multiplexing and simultaneous transmission of the video via existing networks (TCP/IP). To a standard GuardNVR, up to 20 cameras can be permanently recorded while multiple operators at different locations on the network are accessing the GuardNVR network video server.
GuardNVR Installation Manual 5 GuardNVR makes a distinction between common activity recordings and pre/post alarm recordings. In the way that, alarm recordings have a higher storage priority and will not be overwritten by non-alarm recordings. The GuardNVR is operational even when no live monitoring occurs.
GuardNVR Installation Manual 6 Some useful downloads are available in the System Downloads menu. See the User Manual for more information. 2 Getting started This chapter provides information to get you started using your GuardNVR. It covers the following topics: GuardNVR IIS Split. Installing GuardNVR. Starting up for the first time. GuardNVR in the network. Testing GuardNVR. 2.
GuardNVR Installation Manual 7 Video Server with User Interface Server (default) – Both the video server and the web application will be installed on the unit. Option Typical (single server) or first option in the Custom menu. This is the default installation and recommended if you have only one GuardNVR system. Video Server without User Interface Server – Only the Video Server is installed. This means you have installed the Web Application (User Interface) on another system.
GuardNVR Installation Manual Centralized IIS Server on separate unit Centralized IIS Server on a Video Server Let us explain how this works in reality! Version 4.
GuardNVR Installation Manual 9 If you have multiple Video Servers installed and have installed a centralized IIS server (On one of the Video Server or even on a separate PC), then you can connect to each Video Server by connecting first to the centralized Web Application by typing the IP of that unit. At that time you can choose which server you want to connect to in the network from the extended logon screen. In this case you only need to remember one IP address to connect to all your GuardNVR servers.
GuardNVR Installation Manual 10 3. Click Start->Settings->Control Panel->Add/Remove Programs. Choose there Add/Remove Windows Components tab. Windows Components Wizard Screen 4. Select Internet Information Services (IIS) item in the window that appears and click Next. 5. After installation is completed click Finish. Version 4.
GuardNVR Installation Manual 11 2.2 Installing GuardNVR To install GuardNVR follow the steps below: 1. Insert GuardNVR installation CD/DVD into your CD/DVD-drive. 2. If Autorun is disabled go to My Computer and double-click on the drive icon that corresponds to your CD-ROM. 3. Wait while installation procedure is loading and click Next button in the screen that appears. 4. Carefully read the License Agreement and click Yes if you agree. 5. For a default installation, select Typical.
GuardNVR Installation Manual 12 6. Choose the destination where GuardNVR will be installed and click Next. If the folder not yet exists, it will ask to create it. Click Yes in order to create it. 7. Choose the destination for movie storage in the next window. Movies Storage Screen It is recommended to make a separate disk partition to store movies. 8. In the same window you are able to choose the amount of the disk space reserved for movie storage, by default 1 GB (Gigabyte) is specified.
GuardNVR Installation Manual 13 11. In the last window click Next once more in order to start the installation. The installation process will ask you to allow making some changes in the Windows FireWall. The following ports will be opened automatically: 1. TCP Port 80: httpa 2. TCP Port 1518: GuardNVR control connection 3. UDP Ports 4096 till 4223: GuardNVR video streaming 12. Enter your Activation Code that is generated based on the Authorization Code after initial installation and click Next.
GuardNVR Installation Manual 2.2.1 14 Trial mode You are able to use GuardNVR in trial mode. To do so click Continue Trial during the launch of the GuardNVR web application in the Activation screen. Activation Screen Trial mode is valid during 30 days starting from the initial installation. After 30 days you won’t be able to use GuardNVR and need to activate the software. Contact the Quadrox sales department to get an activation code.
GuardNVR Installation Manual 15 2.3 Starting up for the first time This chapter provides information on the following topics: Desktop icons overview Logging on to GuardNVR server Changing password Setting time Changing keyboard settings Adjust screen resolution 2.3.1 Desktop icons overview GuardNVR Server’s Desktop The following shortcuts should appear on your desktop after GuardNVR installation Start Video Server.
GuardNVR Installation Manual 2.3.2 16 Logging on to GuardNVR server GuardNVR software uses the Windows Authentication system. Since the Windows main administrator is an administrator of GuardNVR, you are able to log on under its credentials. If you’re logged on to Windows with an account that is also registered as user in GuardNVR, you will be logged on automatically when opening the web application. To create GuardNVR users, see chapter 3.2 Users of the User manual. 2.3.
GuardNVR Installation Manual 17 2.3.4.1 Through GuardNVR Web Application Time synchronization allows you to synchronize time on all devices connected to your unit (e.g. cameras) and synchronize your server with a specific time server.
GuardNVR Installation Manual 18 To adjust the Date and time manually follow the steps below: In the Control Panel, in the left upper corner click the ‘Switch to Classic view’ link. When in classic view, select Date and Time from the right-hand list. On the Date and Time properties dialog, select the ‘Date & Time’ tab (XP) or click ‘Change Date & Time’ (Vista). When in the ‘Date & Time’ menu, set the correct date and time. Click OK to save the ‘Date and Time’ changes. 2.3.4.2.
GuardNVR Installation Manual 19 Keyboard Settings Screen In the Text services and Input languages dialog, add the desired keyboard layout. After adding the new keyboard layout, delete the other keyboard layouts. Use the ‘Default Input Language’ combo box to select the keyboard layout you added. Click OK to change the keyboard layout. In the Regional and Language Options dialog, select the ‘Advanced’ tab.
GuardNVR Installation Manual 20 Click OK to save the ‘Regional and Language Options’ changes. 2.3.6 Adjusting screen resolution To adjust the screen resolution, follow the steps below: Click Start-> Settings-> Control panel-> Display. On the Settings tab, under Screen resolution, drag the slider, and then click Apply. When prompted to apply the settings, click OK. Your screen will turn black for a moment. Once your screen resolution changes, you have 15 seconds to confirm the change.
GuardNVR Installation Manual 21 Only the recommended screen resolutions are listed. For additional settings, click the Advanced button on the Settings tab, click the Adapter tab, and then click List all Modes. Select the resolution, colour level, and refresh rate you want. For Vista users, please check the OS manual. The configuration differs slightly but the idea behind the configuration stays the same. 2.4 GuardNVR in the network 2.4.
GuardNVR Installation Manual 22 2.4.2 Connecting GuardNVR to the local network When you start your GuardNVR system, your operating system detects your network adapter and automatically starts the local area connection. Unlike other types of connections, the local area connection is created automatically, and you do not have to click the local area connection in order to start. A local area connection is the only type of connection that is automatically created and activated.
GuardNVR Installation Manual 23 In order to facilitate remote connections to GuardNVR, it is recommended you use a static IP-address. To manually configure an IP address on Windows XP, follow the steps below: Click Start->Settings->Control Panel. In Control Panel, select Network and Internet Connections. On the Network and Internet Connections sheet, select Network Connections. In Network Connections, right-click the local area connection that you want to modify. Select Properties.
GuardNVR Installation Manual 24 family of related network languages, called network protocols. These TCP/IP protocols are the network protocols used on the Internet and on most networks throughout the world today. GuardNVR uses two protocols specifically: TCP and UDP. A communication channel on a TCP/IP network can be represented as a tunnel with two endpoints. The two programs communicating with one another are each said to be at each endpoint. These endpoints are called ports.
GuardNVR Installation Manual 25 To allow Quadrox support personnel to get remote access to the WebCCTV, TCP Port 3389 needs to be opened for Remote Desktop Connection. If the Video Server is monitored by the Quadrox Monitoring Department, TCP Port 5666 needs to be opened. A firewall can be placed on several positions in the network. The most common place is at the edge of the corporate network, or in other words between the corporate network and the Internet.
GuardNVR Installation Manual 26 DirectX 9.0c VC++ 8.0 runtime library Media players and codecs Windows Media Player 11 Windows Media Formats 11 Some useful downloads are available in the System Downloads menu. See the User Manual for more information. In case you are using WebCCTV Network Video Servers (NVS) or have IP cameras that stream in MPEG or H.264, a codec also needs to be installed.
GuardNVR Installation Manual 27 3. Choose the Troubleshooting tab and put the hardware acceleration to Full. Troubleshooting Tab Screen Sometimes the support department will ask you to put this setting to None in order to customize your system for particular use scenarios. Firewall If you have a personal firewall, configure it according to chapter 2.5.4. The ports for outgoing connections should be opened.
GuardNVR Installation Manual 28 8. Run ActiveX controls and plug-ins (enable) 9. Script ActiveX controls marked as safe (enable) Adding your GuardNVR to the trusted sites is required to guarantee that all necessary communication can be established with the GuardNVR server! Anti-virus and anti-spyware/malware software Make sure that your anti-virus and anti-spyware/malware software is set to... 1. Allow the GuardNVR ActiveX component to install and execute. (See also Internet explorer settings) 2.
GuardNVR Installation Manual 29 Follow the prompts the Network connection wizard provides to define your unit in the network. For obtaining more detailed information about your network settings please contact your system administrator or check the OS manual. 2.4.6.2 Router and firewall To fully understand this section it is important to know what the difference between a router and a firewall is. A firewall is the piece of software that takes care of guarding the network communications.
GuardNVR Installation Manual 30 Networking Tips: http://www.portforward.com/network.htm If you don’t already have a router you will need to purchase one and configure it as part of you network.
GuardNVR Installation Manual 31 Let’s apply this to the two situations in which a GuardNVR is accessed over the Internet. The blue, yellow and red arrows in the following diagrams indicate the direction of the initial network connection request, and thus the direction in which the ports should be opened in the firewall.
GuardNVR Installation Manual 32 Situation 2 – A user on the Internet wants to access a GuardNVR on a corporate network The user is connected to the internet and wants to access a GuardNVR, which is located on a corporate LAN (Local Area Network). The main concern is: will the corporate firewall allow the incoming GuardNVR network traffic? The client computer makes the initial connection to the GuardNVR server. The firewall should allow data coming in to the corporate network to the GuardNVR.
GuardNVR Installation Manual 33 2.5 Testing GuardNVR 2.5.1 Local client test A local client test is very useful, to test whether the video server is running correctly on its own. Because we don’t use any external network facility, no configuration in that direction can cause a live-viewing problem. Perform this test first of all to check the stand-alone operation of the GuardNVR video server. For local client testing, follow the steps below. 1.
GuardNVR Installation Manual 34 Checking Physical Connection Screen 2.5.3 Remote client test For remote client testing, follow the steps below: 1. Open a Microsoft Internet Explorer window. 2. Fill in the IP address (e.g.: http://192.168.100.1/guardnvr) or domain name (e.g.: http://guardnvr.mycompany.com/guardnvr) in the address bar. 3.
GuardNVR Installation Manual 35 3 Upgrading & Restoring GuardNVR 3.1 Upgrading GuardNVR software The GuardNVR software (and related installed components: Alarm, POS…) can be upgraded at all times when a new version is available and this without losing your settings and recordings. This is done by the the ProductUpdate tool and works for version 4.0.4.0 and higher.
GuardNVR Installation Manual 36 4 Advanced topics 4.1 Extending storage space You are able to add new hard disks to your GuardNVR server to increase movie storage capacity (this both inside or ouside the GuardNVR unit case). The following two sections describe how to first physically and after that logically add new storage space. The example focuses on adding one extra hard disk inside a GuardNVR Ser ver with an Windows XP OS. Other configurations are similar. 4.1.
GuardNVR Installation Manual 37 4.1.2 Configuring added hard disk Adding a hard disk to the Windows Operating System can be done in multiple ways. We will discuss the two most used scenarios when speaking about GuardNVR: Single Disk Extension: Two or more disks are merged to one disk for the Operating System. Multiple Logical Disks: Every hard disk is recognized as a separate disk on the Operating System. The table below gives an overview of some advantages and disadvantages for each scenario.
GuardNVR Installation Manual 38 and the new disk Disk 1 which is Unallocated and still Unknown. In case the disk is not yet initialized (see screenshot), initialize the disk by clicking right on Disk 1 and selecting Initi. Computer Management Screen 5. In case the disk is not yet initialized (see screenshot above), initialize the disk by clicking right on Disk 1 and selecting Initialize Disk. 6. Your screen looks now similar to the following screen. If you want to add your hard disk as: a.
GuardNVR Installation Manual 39 4.1.2.1 Multiple Logical Disks Before proceeding, make sure you followed all steps from chapter 4.1.2 Configuring added hard disk. Please follow now the steps below: 1. Right click on the unallocated section and select New Partition… 2. Follow the wizard and select Primary partition. 3. Choose the partition size (by default it takes all available space) and assign a drive letter. Version 4.
GuardNVR Installation Manual 40 4. Select Perform a quick format and assign a Volume Label. Then click Finish. Your hard disk was added. If everything went fine, you will see a screen similar to the one below. To add this new volume in the WebCCTV application, check 3.3.4 Storage Manager in the User Manual. Version 4.
GuardNVR Installation Manual 41 4.1.2.2 Single Disk Extension Before proceeding, make sure you followed all steps from chapter 4.1.2 Configuring added hard disk. Please follow now the steps below: 1. Right-click Disk 0 and select ‘Convert to Dynamic Disk …’ from the popup menu. Computer Management Screen 2. In the Convert to Dynamic Disk window, select both disks to be converted. Click OK. Convert to Dynamic Disk Window Screen Version 4.
GuardNVR Installation Manual 42 3. In the Disks to Convert window, you see an overview of what has been selected. Click Convert to confirm. Choosing Disk to Convert Window Screen 4. In the Disk Management window, click Yes to confirm again. 5. In the Convert Disk to Dynamic window, click Yes to confirm again. 6. After the conversion, the system requires a restart. Version 4.
GuardNVR Installation Manual 43 7. After the WebCCTV has restarted, logon again as Administrator and open the Computer Management application again. Select Disk Management from the left pane. In the right pane, right click Storage (D:) and select ‘Extended Volume…’ on the popup menu. Extending Hard Disk Volume Screen During this step, it is possible that instead of the graphic shown above, that you may get a graphic that displays: Bootable (C); Bootable (F); Bootable (D); Bootable (G).
GuardNVR Installation Manual 44 9. In the Extended Volume Wizard, select Disk 1 in the Available listbox. Click Add >. Extend Volume Wizard Screen 10. In the Extended Volume Wizard, Disk 1 has moved to the Selected list box. Click Next > to continue. Extend Volume Wizard Screen 11. In the Extended Volume Wizard, click Finish to confirm Extend Volume Wizard Screen Version 4.
GuardNVR Installation Manual 45 12. Eventually the Computer Management windows should look like this picture. Note that the capacity of Storage (D:) is now the sum of a part of physical Disk 0 and the whole physical Disk 1. Computer Management Screen Version 4.
GuardNVR Installation Manual 46 4.2 Video Client Component (ActiveX) Having a correct installation of the Video Client component is an essential part of a successful GuardNVR installation. Problems like black images appearing, no images appearing at all and errors in Internet Explorer can be the result of an incorrect Video Client Component installation. This Video Client Component is based on ActiveX technology.
GuardNVR Installation Manual 47 The installation of the Video Client Component is (semi) automated. When connecting the first time to GuardNVR, a special screen will be shown. Please follow the instructions: ActiveX Installation Screen If necessary, the installation manual and setup of the component can be found in the support section of www.webcctv.com. For version 4.4.0.0 and higher, VC++ 8.0 runtime libraries are required. In case you don’t have these, use the standalone video client component.
GuardNVR Installation Manual 48 4.3 Changing network ports This chapter explains how to change different network ports, which are used by a GuardNVR system. 4.3.1 Changing GuardNVR video ports GuardNVR ships with the default UDP port range set to 4096 – 4223, which are used for video streaming. You may either decrease or increase this range, for that purpose you should change the amount of opened UDP port on your router, firewall and on GuardNVR itself.
GuardNVR Installation Manual 49 are using port 80 as the default. When you change to a new value, you must now enter http://xx.xx.xx.xx:yy where yy is the new TCP port setting. 4.3.3 Changing remote desktop port GuardNVR ships with the default remote port set to 3389 that should be forwarded in your router in order to be able to access the unit via remote desktop. If this port needs to be changed, follow the steps below. 1. Logon as Administrator. 2.
GuardNVR Installation Manual 50 Panasonic – Listen in. No recorded audio: o BB-HCM311(A), BB-HCM331(A), BB-HCM371(A), BB-HCM381(A), BB--HCM403(A), BB-HCM511(A), BB-HCM515(A), BB-HCM527(A), BBHCM531(A), BB-HCM547(A), BB-HCM581(A), BB-HCM581A-W, BBHCM701(A), BB-HCM705(A), BB-HCM715(A), BB-HCM735(A) o KX-HCM110(A) o BB-HCE481(A) o BL-C111(A), BL-C131(A), BL-C210(A), BL-C230(A).
GuardNVR Installation Manual 51 5 Storage / Bandwidth considerations Digital video that captures several days or weeks comprises a massive amount of data. If you want to store this data or stream the video over a network, there is a need to reduce the size, because storage devices (hard disks) and networks are limited in capacity. The size reduction of digital video data is called compression: it is a mathematical algorithm (called a codec) that is applied to the data.
GuardNVR Installation Manual 52 = 53084160 bits/second = 50,6 Mbps To illustrate the amount of data that this figure represents, let’s see how much uncompressed video we can record on a standard machine with a 250 GB hard disk. Recording time = 250 Gigabyte x 8 bits/byte x 1024 Megabit/Gigabit / 50,6 Mbps = 40474 seconds = 11,2 hours This number needs to be divided by the number of sources (cameras) that we want to record on 1 system.
GuardNVR Installation Manual 53 5.2 Factors that influence bit rate and video quality There are several factors that have an influence on the amount of data (bit rate), the quality of the video and the performance of the video recorder. The most important factors are explained in this section. 5.2.1 Compression technique (codec) The biggest influence on quality and data reduction comes from the algorithm that is used to compress the video.
GuardNVR Installation Manual 54 5.2.2 Resolution When the compression technique is based on JPEG images, a second big factor in data size reduction is the resolution. As mentioned before, compression works by selectively reducing the amount of information in the image. One way to do that is to reduce the size of the image. Example: A VHS quality image (PAL) of 384x288 pixels can be considered as a SVHS+ image of 768x576 pixels where you throw away every other pixel in either direction.
GuardNVR Installation Manual 55 For a fixed bit rate, a higher resolution means that information has to be removed in other ways, reducing the image quality. Keep in mind that choosing a higher resolution also means putting a higher load on your GuardNVR and may reduce its performance. Bigger images need more internal resources like memory and processing time. 5.2.3 Frame rate When choosing a resolution, we reduce the amount of data by reducing the size of an image.
GuardNVR Installation Manual 56 5.2.4 “Differential” live streaming In order to further reduce the bandwidth requirements for live streaming, Quadrox engineers have devised an extra algorithm that can improve the JPEG streaming for analogue cameras. When using differential live streaming, only the parts of the image that actually change visually are transmitted to the viewing component. At the receiver side, the parts of the image are recombined into a full image.
GuardNVR Installation Manual 57 6 Security Policy This chapter describes guidelines for proper use and a security policy, which are designed to ensure the proper functioning of a GuardNVR video recorder and to provide a guideline for protection against hackers, viruses, malware and other forms of electronic attacks. Quadrox will not support any problems that arise from not complying with the guidelines and policies in this chapter. This chapter is structured in three major parts.
GuardNVR Installation Manual 58 6.2 Security policy At the start of this section, let’s repeat the basic premise of the GuardNVR security policy: Lock down GuardNVR as much as possible, leaving as few places as possible where an attack could occur, and secure the remaining places as much as possible. “Locking down” the GuardNVR means that you should try to prevent malicious attacks on GuardNVR by not giving attackers (hackers, viruses, etc) the possibility to exploit weaknesses in the system.
GuardNVR Installation Manual 59 Restrict the number of Administrators to a minimum. Since users have fewer rights, a user password leaking has fewer severe consequences. It is even advisable to have an extra user account for each administrator, which should be used for regular viewing. Choose strong passwords. A strong password is a password that is hard to guess by attackers (people and software). This helps to secure the product against brute force attacks (trying all passwords).
GuardNVR Installation Manual 60 6.2.2 Windows security updates To keep your system secure, it is important that you keep it up to date. This will prevent an attacker from using vulnerabilities that have already been removed by Microsoft. Quadrox is not responsible for keeping the installed GuardNVR software and Windows OS up to date. This is the responsibility of the installer.
GuardNVR Installation Manual 61 6.2.3.2 Connecting GuardNVR to the Internet When GuardNVR is in a LAN, the number of network nodes from which an attack can originate is at most a couple of hundred. When GuardNVR server is connected to the Internet, this number rises to millions instead. Connecting GuardNVR to the Internet dramatically increases the chance on an attack.
GuardNVR Installation Manual 62 For support issues where Quadrox support technicians take remote control to the WebCCTV TCP port 3389 must be opened. For Q-Monitor service TCP port 5666 has to be open. In some exceptional cases it might be necessary to allow more applications (open more ports). This is technically possible; however, Quadrox strongly advises against this practice and will not give support on this functionality or any problems that originate from it. 6.2.3.
GuardNVR Installation Manual 6.2.4 63 Other types of access Apart from the network, there are several other ways in which a malicious piece of software can end up on GuardNVR. These ways include all information carriers that can be connected to GuardNVR servers, like CDs, floppies and USB memory drives. When connecting these information carriers to GuardNVR server, pay special attention to security. Make sure that they are scanned for viruses and malware before connecting them.
GuardNVR Installation Manual 64 7 Troubleshooting GuardNVR is a reliable system and is designed and tested for durability. However, problems may occur, following procedures in this chapter can help to determine the cause. You should become familiar with this chapter. Knowing what might go wrong can help prevent problems from occurring. 7.1 Problem solving process Resolving problems will be much easier if you observe the following guidelines: Stop immediately when you recognize a problem exists.
GuardNVR Installation Manual 65 7.1.2 Analyzing the problem Sometimes the system gives clues that can help you to identify why it is malfunctioning. Keep the following questions in mind: Which part of the system is not operating properly: keyboard, hard disk drive, optical media drive, or display? Each device produces different symptoms. Is the system configuration set properly? Check configuration options.
GuardNVR Installation Manual 66 7.2 Solutions for common problems 7.2.1 Start up problems Problem Possible causes and resolutions Nothing shows up on the • monitor when you try to o start GuardNVR • o GuardNVR doesn’t switch on This is probably caused by a lack of power. • Cable not connected or damaged o Make sure that the power cable is firmly connected to the GuardNVR power supply and to a working power outlet. o If the cable is frayed or damaged, replace it.
GuardNVR Installation Manual 67 GuardNVR doesn’t boot A hardware device malfunctioned. and emits beep sounds • The RAM memory malfunctions o Check if the RAM memory is correctly inserted o Replace damaged RAM memory o Replace any RAM memory that is not compatible with the GuardNVR o Contact your hardware distributor • Another component malfunctions o Contact your hardware distributor The keyboard or mouse a) The lights (LED) on the input device don’t function.
GuardNVR Installation Manual 68 7.2.2 Monitor problems Problem Possible causes and resolutions The monitor is completely black • Monitor switched off o Turn on the monitor • Cable not connected or damaged o Make sure that the power cable is firmly connected to the monitor a working power outlet. o If the cable is frayed or damaged, replace it. o If the cable connectors are dirty, wipe them with cotton or a clean cloth.
GuardNVR Installation Manual The password is not accepted 69 • Incorrect spelling o Type the password again o Pay special attention to capital letters, the password is case sensitive! • Incorrect keyboard settings o Type Ctrl-Shift to switch your keyboard settings, if you have set up multiple keyboard configurations o Use an appropriate keyboard 7.2.
GuardNVR Installation Manual 70 Browser returns • Internet Explorer has a proxy server enabled in the 'connection refused'-like Internet Options, which blocks URLs like 'localhost' message o Remove the proxy server from the Internet options: Tools > Internet Options > Connections > LAN Settings. A message pops up: “The • Your firewall blocks GuardNVR signals connection was actively o Check whether all firewalls (server and client refused by the side) are correctly configured. GuardNVR server.” 7.2.
GuardNVR Installation Manual A black image is shown 71 • DirectX not installed or outdated Check by Start > Run, type “dxdiag”. The DirectX version should be at least 9.0c o Download and install the latest DirectX version from http://microsoft.com/directx • Video drivers of the client computer are outdated o Download the latest video drivers from the website of the client computer manufacturer • Firewall blocks image transfer o Check whether all firewalls (server and client side) are correctly configured.
GuardNVR Installation Manual 72 7.3 If you need further assistance If you require any additional help using your GuardNVR or if you are having problems operating the GuardNVR, you may need to contact Quadrox for additional technical assistance. 7.3.1 Before you call Some problems you experience may be related to software other than GuardNVR or the operating system. It is important to investigate other sources of assistance first.
GuardNVR Installation Manual 73 What is the problem? Please make sure that you have the relevant information concerning your problem. What is going wrong? What were you expecting? A good problem description can help the support person to handle your question more efficiently. All this information can be gathered by one simple click in the Video Manager Info -> Generate System report. Save the file and send it to support. 7.3.
GuardNVR Installation Manual 8 Appendices Version 4.
GuardNVR Installation Manual 75 Appendix A GuardNVR installation checklist Please check that you performed all steps listed below: Hardware connections: 1. Connecting the power outlets to the GuardNVR, cameras and the network switches. 2. Establishing a network connection between all of the devices by connecting each of them to a network switch using UTP network cables Configuring the GuardNVR’s IP-address Configure the cameras by: 1. Giving all cameras a static IP address using the Camera Setup CD-ROM.
GuardNVR Installation Manual 76 Appendix B Contact Us Quadrox is a leading provider of Digital Video Internet infrastructure management solutions, enabling companies to leverage the Internet to deliver better physical security and more powerful and cost-effective Digital Video applications and services to their customers, employees and business partners.
GuardNVR Installation Manual 77 Appendix C Version 4.
GuardNVR Installation Manual Version 4.
GuardNVR Installation Manual Version 4.
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GuardNVR Installation Manual Version 4.
