Installation Manual WebCCTV Let’s make things safer!
WebCCTV Installation Manual 2 Contents CONTENTS ....................................................................................................................................................................................................... 2 1 INTRODUCTION.................................................................................................................................................................................. 4 2 GETTING STARTED ............................................
WebCCTV Installation Manual 4.2 4.3 4.3.1 4.3.2 4.3.3 4.4 4.5 5 5.1 5.2 5.2.1 5.2.2 5.2.3 5.2.4 5.2.5 6 3 VIDEO CLIENT COMPONENT (ACTIVEX)............................................................................................................................................. 46 CHANGING NETWORK PORTS .............................................................................................................................................................. 48 Changing WebCCTV video ports .............
WebCCTV Installation Manual 4 1 Introduction WebCCTV is a unique digital video surveillance solution, which combines three major functions in one Network Video Recorder (NVR) or Digital Video Recorder (DVR): local digital recording, multiplexing and simultaneous transmission of the video via existing networks (TCP/IP). To a standard WebCCTV, up to 20 cameras can be permanently recorded while multiple operators at different locations on the network are accessing the WebCCTV device.
WebCCTV Installation Manual 5 WebCCTV makes a distinction between common activity recordings and pre/post alarm recordings. In the way that, alarm recordings have a higher storage priority and will not be overwritten by non-alarm recordings. The WebCCTV is operational even when no live monitoring occurs.
WebCCTV Installation Manual 6 2 Getting started This chapter provides basic information to get you started installing and using your WebCCTV. 2.1 Equipment checklist Carefully unpack your WebCCTV and check for the presence of all items listed below. 2.1.
WebCCTV Installation Manual 7 2.2 Starting up for the first time This chapter provides information on the following procedures: Turning the power on and off Logging on to the XPe system Desktop icons overview Changing the password Setting the time Changing keyboard language Adjust screen resolution Connect monitor, keyboard and mouse before turning on the power and configuring WebCCTV. 2.2.1 Turning power on/off 2.2.1.1 Turning power on To turn the power on, follow the steps below: 1.
WebCCTV Installation Manual 8 2.2.1.2 Turning power off or restarting Before shutting down or restarting a WebCCTV, there are some important precautions to make note of. Because a WebCCTV is constantly recording (24h) activity video on the disk, the hard disk is used very frequently. If a user shuts down the WebCCTV while it is writing to the hard disk, there is always a danger of damaging the hard disk. This may result in having an unbootable WebCCTV afterwards.
WebCCTV Installation Manual 9 2.2.3 Desktop icons overview WebCCTV’s Desktop Screen My Computer. By double-clicking this icon, the user can see an overview of all configured disk drives/partitions on the WebCCTV. My Network Places. By double-clicking this icon, the user can see an overview of all Network places visited. By right clicking and then choosing ‘Properties’, the user can see an overview of all network connections possible and can adjust the TCP/IP settings of the WebCCTV. Recycle Bin.
WebCCTV Installation Manual 10 Video Manager. By double-clicking this icon, the user starts WebCCTV webapplication on the local WebCCTV. The system can be managed and configured here Optional Components. This folder contains links to the setup files for the Alarm Component, Remote POS monitor, etc. Support. A folder that contains a few support tools to administer the WebCCTV server application such as the Event Viewer, Registry editor, etc. Operator mode toggle.
WebCCTV Installation Manual 11 Click Change my password link. Changing Password Screen Enter your current password. The default Administrator password is webcctvnvr. Enter a new password and confirm it. Click Change Password button to save new Administrator account password. When you change the Administrator password in Windows, the Administrator password of the WebCCTV application is automatically changed to this password.
WebCCTV Installation Manual 12 2.2.5 Setting time For the WebCCTV to function properly, it is very important to use the applicable Time Zone setting. This can be done in two ways, or by the WebCCTV application configuration (See WebCCTV User Manual Chapter 3.3.10 Time Synchronisation), or by the Windows XPe OS configuration. We strongly advise you to use the WebCCTV application way as this is the easiest way to configure your time settings. 2.2.5.
WebCCTV Installation Manual 13 2.2.5.2 Through XPe OS 2.2.5.2.1 Changing time zone To change the time zone, follow the steps below: In Control Panel, in the left upper corner click the link ‘Switch to Classic view’. When in classic view, select Date & Time from the right-hand list. On the Date and Time properties dialog, select the tab ‘Time Zone’ When on the ‘Time Zone’ tab, select the correct time zone. Click OK to save the ‘Date and Time’ changes.
WebCCTV Installation Manual 14 Check the box ‘Automatically synchronize with an Internet time server’. Enter the name or IP-address of a known time server into the 'Server' edit box. Note that when using a name in the IP-address settings of the WebCCTV server, a correct DNS IP-address should be supplied. Otherwise this name will never be resolved/found. If you use an IP-address there is no need to provide a DNS server. Click OK to save the ‘Internet Time’ changes.
WebCCTV Installation Manual In the Text services and Input languages dialog, add the desired keyboard layout. After adding the new keyboard layout, delete the other keyboard layouts. Use the ‘Default Input Language’ combo box to select the keyboard layout you added. Click OK to change the keyboard layout. In the Regional and Language Options dialog, select the ‘Advanced’ tab. Select your language in the upper list box and enable the check box for Default user account settings.
WebCCTV Installation Manual 16 2.2.7 Adjusting screen resolution To adjust the screen resolution, follow the steps below: Click Start-> Settings-> Control panel-> Display. On the Settings tab, under Screen resolution, drag the slider, and then click Apply. When prompted to apply the settings, click OK. Your screen will turn black for a moment. Once your screen resolution changes, you have 15 seconds to confirm the change.
WebCCTV Installation Manual 17 2.3 WebCCTV in the network 2.3.1 Network overview This chapter gives the schematic representation of the network camera and WebCCTV NVS connections. To connect your network camera and NVS properly look at the following figure: Connecting Network Camera and WebCCTV NVS Scheme Screen To configure your network camera, please refer to the manufacturer’s manual supplied with the network camera.
WebCCTV Installation Manual 18 2.3.2 Connecting WebCCTV to the local network When you start your WebCCTV, Windows XPe detects your network adapter and automatically starts the local area connection. Unlike other types of connections, the local area connection is created automatically, and you do not have to click the local area connection in order to start. A local area connection is the only type of connection that is automatically created and activated.
WebCCTV Installation Manual 19 2.3.3 Assigning IP address If you cannot use DHCP or APIPA for IP address and subnet assignment, the IP address for the Windows XPe–based client must be manually configured. The required values include the following: An IP address for each network adapter installed on the computer. The Subnet mask corresponding to each network adapter's local network. In order to facilitate remote connections to WebCCTV, it is recommended you use a static IP-address.
WebCCTV Installation Manual 20 > Network settings page. In that case, Quadrox recommends you to open a number of spare ports to avoid switching issues, e.g. 4 ports extra. The first port in the range should be even. Like all applications which communicate over networks, WebCCTV uses communication channels to pass data (commands, video, web-pages, etc …) back and forth. The network language that the WebCCTV uses is called TCP/IP.
WebCCTV Installation Manual 21 2. TCP Port 1518: to allow external users to receive alarms, control PTZ cameras, send commands, etc. This is called the WebCCTV control signal. 3. UDP Ports 4096 thru 4223: By default the WebCCTV uses a range of UDP ports to transport video streams. These UDP ports are not listening all the time. The WebCCTV software enables them at random to enhance security. Typically when the UDP ports are not opened correctly, the user only sees the webinterface but no live images.
WebCCTV Installation Manual 22 2.3.5 Connecting a client 2.3.5.1 Minimum client requirements Operating system Windows XP SP3 Windows Vista Windows 7 64-bit Operating Systems are supported. Hardware Intel Dual Core or higher 1024 MB RAM 128 MB RAM on the video card Software Internet Explorer 7 or higher DirectX 9.0c VC++ 8.0 runtime library Media players and codecs Windows Media Player 11 Windows Media Formats 11 Some useful downloads are available in the System Downloads menu.
WebCCTV Installation Manual Display Properties Screen 3. Choose the Troubleshooting tab and put the hardware acceleration to Full. Troubleshooting Tab Screen Version 4.
WebCCTV Installation Manual 24 Sometimes the support department will ask you to put this setting to None in order to customize your system for particular use scenarios. Firewall If you have a personal firewall, configure it according to section 2.4.4. The ports for outgoing connections should be opened. A personal firewall is included in Windows XP Service Pack 2 and also in some virus scanners. Separate firewall software exists as well.
WebCCTV Installation Manual 25 2.3.6 Connecting WebCCTV to the Internet 2.3.6.1 Creating a network connection When you start your WebCCTV, Windows XPe detects your network adapter and automatically starts the local area connection. Unlike other types of connections, the local area connection is created automatically, and you do not have to click the local area connection in order to start. A local area connection is the only type of connection that is automatically created and activated.
WebCCTV Installation Manual 26 2.3.6.2 Router and firewall To fully understand this section it is important to know what the difference between a router and a firewall is. A firewall is the piece of software that takes care of guarding the network communications. Sometimes the term ‘firewall’ refers to the machine performing firewall tasks. This is confusing and in fact incorrect: normally a firewall is not a piece of hardware, but a program running on that hardware.
WebCCTV Installation Manual 27 ipconfig – utility to see computer IP properties ipconfig /release – release the current IP address – need DHCP enabled ipconfig /renew – renew the IP address by telling the router that it needs DHCP enabled ipconfig /all – show all IP config properties ipconfig /? – show help on IP config ping – utility to test the connection with other IP address ping 192.168.123.254 – attempt to ping IP address by sending a small packet ping –t 192.168.123.
WebCCTV Installation Manual 2.3.6.2.2 28 Configuring firewall General information about firewalls and their configuration is given in a previous section. The most important notes are: The following ports need to be opened for connections going towards the WebCCTV: 1. 2. 3. 4. TCP Port 80: Web application TCP Port 1518: Control connection UDP Ports 4096 till 4223: Video streaming TCP Port 3389: Remote Desktop Connection (Optional). Frequently asked by support when you have an issue). 5.
WebCCTV Installation Manual 29 The client computer makes the initial connection to the WebCCTV server. The firewall should allow data going out of the corporate network to the WebCCTV. The appropriate ports should thus be opened for outgoing data. Note that not all of the UDP ports are used all the time. However, since the WebCCTV software assigns them randomly, the exact ports cannot be known beforehand. The network administrator should open the full range of UDP ports.
WebCCTV Installation Manual 30 2.4 Testing WebCCTV 2.4.1 Local client test A local client test is very useful, to test whether the video server is running correctly on its own. Because we don’t use any external network facility, no configuration in that direction can cause a live-viewing problem. Perform this test first of all to check the stand-alone operation of the WebCCTV video server. For local client testing, follow the steps below. 1.
WebCCTV Installation Manual 31 Checking Physical Connection Screen 2.4.3 Remote client test For remote client testing, follow the steps below: 1. Open a Microsoft Internet Explorer window. 2. Fill in the IP address (e.g.: http://192.168.100.1) or domain name (e.g.: http://webcctv.mycompany.com) in the address bar. 3. When accessing the WebCCTV from a specific client computer for the first time, Internet Explorer will ask you to install and run an ActiveX component (Video Viewer Component).
WebCCTV Installation Manual 32 2.5 Operator Mode 2.5.1 Locking WebCCTV As stated before, a WebCCTV uses Microsoft Windows XP embedded as the operating system. Because the WebCCTV video server software is very tightly integrated with this Operating system, the security and locking modes are based on Microsoft Windows standards. By default there are two users configured inside the Microsoft Windows XP embedded Operating System: ‘Administrator’ and ‘Operator’.
WebCCTV Installation Manual 33 2.5.3 Automatic logon as Operator In an installation where you are going to leave the configured WebCCTV unit in Operator mode, make sure that after restarting the WebCCTV it returns to the Operator mode automatically. To do this, follow the steps below: 1. Logon to the Operator mode using Operator Mode icon that resides on the desktop. 2. Once you are in the Operator mode, configure the Local Interface. 3. Don’t logout of the Operator mode.
WebCCTV Installation Manual 34 3 Upgrading and Restoring WebCCTV 3.1 Upgrading WebCCTV software The WebCCTV software (and related installed components: Alarm, POS, SHS) can be upgraded at all times when a new version is available and this without losing your settings and recordings. This is done by the the ProductUpdate tool and works for version 4.0.4.0 and higher.
WebCCTV Installation Manual 35 After restart, the WebCCTV unit boots from the Recovery DVD – you can easily recognize this by special Quadrox logo on the screen, which contains the red line Recovery DVD. After the WebCCTV is fully booted from the Recovery DVD, you will see a menu installation menu with two buttons – Install and Reboot will appear: 1. Press the Install button to begin the installation process.
WebCCTV Installation Manual 36 4 Advanced topics 4.1 Extending storage space A standard WebCCTV is delivered with one hard disk. This hard disk can have different sizes, depending on the models available on the market at time of purchase. (See technical specs for the types and models). Enhancing the storage space afterwards or even increasing it at the time of purchase, can be done by adding a second hard disk (and even more… inside or outside the WebCCTV case.
WebCCTV Installation Manual 37 4.1.2 Configuring added hard disk Adding a hard disk to the Windows Operating System can be done in multiple ways. We will discuss the two most used scenarios when speaking about WebCCTV: Single Disk Extension: Two or more disks are merged to one disk for the Operating System. Multiple Logical Disks: Every hard disk is recognized as a separate disk on the Operating System. The table below gives an overview of some advantages and disadvantages for each scenario.
WebCCTV Installation Manual 38 and the new disk Disk 1 which is Unallocated and still Unknown. In case the disk is not yet initialized (see screenshot), initialize the disk by clicking right on Disk 1 and selecting Initi. Computer Management Screen 5. In case the disk is not yet initialized (see screenshot above), initialize the disk by clicking right on Disk 1 and selecting Initialize Disk. 6. Your screen looks now similar to the following screen.
WebCCTV Installation Manual 39 4.1.2.1 Multiple Logical Disks Before proceeding, make sure you followed all steps from chapter 4.1.2. Configuring added hard disk. Please follow now the steps below: 1. Right click on the unallocated section and select New Partition… 2. Follow the wizard and select Primary partition. 3. Choose the partition size (by default it takes all available space) and assign a drive letter. Version 4.
WebCCTV Installation Manual 40 4. Select Perform a quick format and assign a Volume Label. Then click Finish. Your hard disk was added. If everything went fine, you will see a screen similar to the one below. To add this new volume in the WebCCTV application, check 3.3.4 Storage Manager in the User Manual. Version 4.
WebCCTV Installation Manual 41 4.1.2.2 Single Disk Extension Before proceeding, make sure you followed all steps from chapter 4.1.2. Configuring added hard disk. Please follow now the steps below: 1. Right-click Disk 0 and select ‘Convert to Dynamic Disk …’ from the popup menu. Computer Management Screen 2. In the Convert to Dynamic Disk window, select both disks to be converted. Click OK. Convert to Dynamic Disk Window Screen Version 4.
WebCCTV Installation Manual 42 3. In the Disks to Convert window, you see an overview of what has been selected. Click Convert to confirm. Choosing Disk to Convert Window Screen 4. In the Disk Management window, click Yes to confirm again. 5. In the Convert Disk to Dynamic window, click Yes to confirm again. 6. After the conversion, the system requires a restart. Version 4.
WebCCTV Installation Manual 43 7. After the WebCCTV has restarted, logon again as Administrator and open the Computer Management application again. Select Disk Management from the left pane. In the right pane, right click Storage (D:) and select ‘Extended Volume…’ on the popup menu. Extending Hard Disk Volume Screen During this step, it is possible that instead of the graphic shown above, that you may get a graphic that displays: Bootable (C); Bootable (F); Bootable (D); Bootable (G).
WebCCTV Installation Manual 44 9. In the Extended Volume Wizard, select Disk 1 in the Available listbox. Click Add >. Extend Volume Wizard Screen 10. In the Extended Volume Wizard, Disk 1 has moved to the Selected list box. Click Next > to continue. Extend Volume Wizard Screen 11. In the Extended Volume Wizard, click Finish to confirm Extend Volume Wizard Screen Version 4.
WebCCTV Installation Manual 45 12. Eventually the Computer Management windows should look like this picture. Note that the capacity of Storage (D:) is now the sum of a part of physical Disk 0 and the whole physical Disk 1. Computer Management Screen Version 4.
WebCCTV Installation Manual 46 4.2 Video Client Component (ActiveX) Having a correct installation of the Video Client component is an essential part of a successful WebCCTV installation. Problems like black images appearing, no images appearing at all and errors in Internet Explorer can be the result of an incorrect Video Client Component installation. This Video Client Component is based on ActiveX technology.
WebCCTV Installation Manual 47 The installation of the Video Client Component is (semi) automated. When connecting the first time to WebCCTV, a special screen will be shown. Please follow the instructions: ActiveX Installation Screen If necessary, the installation manual and setup of the component can be found in the support section of www.webcctv.com. For version 4.4.0.0 and higher, VC++ 8.0 runtime libraries are required. In case you don’t have these, use the standalone video client component.
WebCCTV Installation Manual 48 4.3 Changing network ports This chapter explains how to change different network ports, which are used by a WebCCTV system. 4.3.1 Changing WebCCTV video ports WebCCTV ships with the default UDP port range set to 4096 – 4223, which are used for video streaming. You may either decrease or increase this range, for that purpose you should change the amount of opened UDP port on your router, firewall and on WebCCTV itself.
WebCCTV Installation Manual 49 are using port 80 as the default. When you change to a new value, you must now enter http://xx.xx.xx.xx:yy where yy is the new TCP port setting. 4.3.3 Changing remote desktop port WebCCTV ships with the default remote port set to 3389 that should be forwarded in your router in order to be able to access the unit via remote desktop. If this port needs to be changed, follow the steps below. 1. Logon as Administrator. 2.
WebCCTV Installation Manual 50 o P1311, P1343(-E), P1344(-E), P1346(-E), P3301(-V), P3304(-V), P3343(V/VE), P3344(-V/VE), P5534 o Q1755, Q1910(-E), Q7401 By default, audio is supported only for Q7401. For the other models mentioned above, contact support as a small extra configuration is needed. Panasonic – Listen in.
WebCCTV Installation Manual 51 Camera Wizard Connection Screen 5 Storage / Bandwidth considerations Digital video that captures several days or weeks comprises a massive amount of data. If you want to store this data or stream the video over a network, there is a need to reduce the size, because storage devices (hard disks) and networks are limited in capacity. The size reduction of digital video data is called compression: it is a mathematical algorithm (called a codec) that is applied to the data.
WebCCTV Installation Manual 52 For uncompressed video, the bit rate is calculated as: Resolution x frame rate x colour depth (amount of bits per pixel) Example: 5 fps of full D1 PAL video: Bit rate = 768 x 576 pixels/frame x 5 frames/second x 24 bits/pixel = 53084160 bits/second = 50,6 Mbps To illustrate the amount of data that this figure represents, let’s see how much uncompressed video we can record on a standard machine with a 250 GB hard disk.
WebCCTV Installation Manual 53 5.2 Factors that influence bit rate and video quality There are several factors that have an influence on the amount of data (bit rate), the quality of the video and the performance of the video recorder. The most important factors are explained in this section. 5.2.1 Compression technique (codec) The biggest influence on quality and data reduction comes from the algorithm that is used to compress the video.
WebCCTV Installation Manual 54 5.2.2 Resolution When the compression technique is based on JPEG images, a second big factor in data size reduction is the resolution. As mentioned before, compression works by selectively reducing the amount of information in the image. One way to do that is to reduce the size of the image. Example: A VHS quality image (PAL) of 384x288 pixels can be considered as a SVHS+ image of 768x576 pixels where you throw away every other pixel in either direction.
WebCCTV Installation Manual 55 For a fixed bit rate, a higher resolution means that information has to be removed in other ways, reducing the image quality. Keep in mind that choosing a higher resolution also means putting a higher load on your WebCCTV and may reduce its performance. Bigger images need more internal resources like memory and processing time. 5.2.3 Frame rate When choosing a resolution, we reduce the amount of data by reducing the size of an image.
WebCCTV Installation Manual 56 5.2.4 “Differential” live streaming In order to further reduce the bandwidth requirements for live streaming, Quadrox engineers have devised an extra algorithm that can improve the JPEG streaming for analogue cameras. When using differential live streaming, only the parts of the image that actually change visually are transmitted to the viewing component. At the receiver side, the parts of the image are recombined into a full image.
WebCCTV Installation Manual 57 6 Security Policy This chapter describes guidelines for proper use and a security policy, which are designed to ensure the proper functioning of a WebCCTV video recorder and to provide a guideline for protection against hackers, viruses, malware and other forms of electronic attacks. Quadrox will not support any problems that arise from not complying with the guidelines and policies in this chapter. This chapter is structured in three major parts.
WebCCTV Installation Manual 58 6.1 Proper use of WebCCTV WebCCTV is a dedicated system that should be used solely for the purpose of video recording and surveillance. Since WebCCTV has Windows XP Embedded as its operating system, it can be accessed locally and used as a normal PC. This should be avoided as much as possible, as it might prevent proper operation of the WebCCTV. The following uses of WebCCTV are normal: Accessing WebCCTV in operator mode and using the local interface.
WebCCTV Installation Manual 59 6.2 Security policy At the start of this section, let’s reiterate the basic premise of the WebCCTV security policy: We will lock down WebCCTV as much as possible, leaving as few places as possible where an attack could occur, and securing the remaining places as much as possible. “Locking down” the machine means that we will try to prevent malicious attacks on WebCCTV by not giving attackers (hackers, viruses, etc) the possibility to exploit weaknesses in the system.
WebCCTV Installation Manual 60 Don’t keep passwords in written form in places that might be accessible by malicious people. This includes paper documents that might get lost, websites, mail and IM messages. Restrict the number of Administrators to a minimum. Since users have fewer rights, a user password leaking has fewer severe consequences. It is even advisable to have an extra user account for each administrator, which should be used for regular viewing. Choose strong passwords.
WebCCTV Installation Manual 61 6.2.2 Operator mode When logging in to the machine in Operator mode (Windows login, not the WebCCTV user interface), the user can only see the local interface of WebCCTV. All other direct interaction with the system is disabled. Nothing changes for remote access to WebCCTV. Always leave WebCCTV in Operator mode, when not performing system administration. Leaving WebCCTV in Operator mode is a strong protection against improper use of the machine.
WebCCTV Installation Manual 62 6.2.4.1 Dedicated network versus integration with the corporate network Having a dedicated network for video surveillance, adds an intrinsic level of security by physically eliminating access points for attacks. This way, you can easily have a safe and robust system. The network becomes a safe entity in itself, while if WebCCTV is incorporated in a more general network, security should be built around the unit.
WebCCTV Installation Manual 63 6.2.4.4 Firewall A critical element in WebCCTV security is the firewall. A firewall is a piece of software that basically allows only a limited number of applications to use the network. WebCCTV uses Microsoft firewall, which is enabled by default in the operating system. It is a basic firewall with limited functionality, but non the less effective for our goals.
WebCCTV Installation Manual 64 on this software. Those people would have to know a lot about the internal workings of the server, which is difficult. This being said, Quadrox engineers are working hard to keep the number of possible security risks to an absolute minimum. Only one application remains, namely the web server (IIS). Quadrox uses tools issued by Microsoft like urlscan and lock-down to block any action that is not related to WebCCTV functionality.
WebCCTV Installation Manual 65 As a general guideline, script blocking should be disabled at all times, since WebCCTV uses scripts to implement its functionality. The 3rd party tools also need to allow the proper installation and execution of signed ActiveX components. 6.3 Error recovery mechanisms WebCCTV has the ability to automatically recover from common problems like crashes, overheating, etc. This is achieved by System Health Service (SHS).
WebCCTV Installation Manual 66 7 Troubleshooting WebCCTV is a reliable system and is designed and tested for durability. However, problems may occur, following procedures in this chapter can help to determine the cause. You should become familiar with this chapter. Knowing what might go wrong can help prevent problems from occurring. 7.1 Problem solving process Resolving problems will be much easier if you observe the following guidelines: Stop immediately when you recognize a problem exists.
WebCCTV Installation Manual 67 7.1.2 Analyzing the problem Sometimes the system gives clues that can help you to identify why it is malfunctioning. Keep the following questions in mind: Which part of the system is not operating properly: keyboard, hard disk drive, optical media drive, or display? Each device produces different symptoms. Is the system configuration set properly? Check configuration options.
WebCCTV Installation Manual 68 7.2 Solutions for common problems 7.2.1 Start up problems Problem Possible causes and resolutions Nothing shows up on the • monitor when you try to o start WebCCTV • o Monitor problem Check the section on monitor problems Boot problem Check the rest of this section WebCCTV doesn’t This is probably caused by a lack of power.
WebCCTV Installation Manual “No system displayed disk” 69 is The WebCCTV doesn’t find a suitable storage device to boot from. • No operating system is installed on the hard disk o Try to re-install the WebCCTV software (see chapter 3) • The hard disk malfunctions o Check the cables which connect the hard disk to the motherboard o Contact HP or the WebCCTV distributor WebCCTV doesn’t boot A hardware device malfunctioned.
WebCCTV Installation Manual 70 7.2.2 Monitor problems Problem Possible causes and resolutions The monitor is completely black • Monitor switched off o Turn on the monitor • Cable not connected or damaged o Make sure that the power cable is firmly connected to the monitor a working power outlet. o If the cable is frayed or damaged, replace it. o If the cable connectors are dirty, wipe them with cotton or a clean cloth.
WebCCTV Installation Manual The password is not accepted 71 • Incorrect spelling o Type the password again o Pay special attention to capital letters, the password is case sensitive! • Incorrect keyboard settings o Type Ctrl-Shift to switch your keyboard settings, if you have set up multiple keyboard configurations o Use an appropriate keyboard 7.2.
WebCCTV Installation Manual 72 A message pops up: “The • Your firewall blocks WebCCTV signals connection was actively o Check whether all firewalls (server and client refused by the side) are correctly configured. WebCCTV server. ” 7.2.5 Camera problems Problem Possible causes and resolutions No or unstable images • Camera not properly connected o Check the connections (network, coax cable) o If the cable or connectors are damaged, replace the cable.
WebCCTV Installation Manual A black image is shown 73 • DirectX not installed or outdated Check by Start > Run, type “dxdiag”. The DirectX version should be at least 9.0b o Download and install the latest DirectX version from http://microsoft.com/directx • Video drivers of the client computer are outdated o Download the latest video drivers from the website of the client computer manufacturer • Firewall blocks image transfer o Check whether all firewalls (server and client side) are correctly configured.
WebCCTV Installation Manual 74 7.3 If you need further assistance If you require any additional help using your WebCCTV or if you are having problems operating the WebCCTV, you may need to contact Quadrox for additional technical assistance. 7.3.1 Before you call Some problems you experience may be related to software other than WebCCTV or the operating system. It is important to investigate other sources of assistance first.
WebCCTV Installation Manual 75 What is the problem? Please make sure that you have the relevant information concerning your problem. What is going wrong? What were you expecting? A good problem description can help the support person to handle your question more efficiently. 7.3.3 How to contact Quadrox If you are still unable to solve the problems and suspect that it is related to the WebCCTV products, contact Quadrox as described in the Appendix B Contact Us.
WebCCTV Installation Manual 8 Appendices Version 4.
WebCCTV Installation Manual 77 Appendix A WebCCTV installation checklist Please check that you performed all steps listed below: Hardware connections: 1. Connecting the power outlets to the WebCCTV, cameras and the network switches. 2. Establishing a network connection between all of the devices by connecting each of them to a network switch using UTP network cables Configuring the WebCCTV’s IP-address Configure the cameras by: 1. Giving all cameras a static IP address using the Camera Setup CD-ROM. 2.
WebCCTV Installation Manual 78 Appendix B Contact Us Quadrox is a leading provider of Digital Video Internet infrastructure management solutions, enabling companies to leverage the Internet to deliver better physical security and more powerful and cost-effective Digital Video applications and services to their customers, employees and business partners.
WebCCTV Installation Manual 79 Hardware support WebCCTV system is based on the HP business desktop PC of DC8000 models or better. The following contacts are for the hardware support only.
WebCCTV Installation Manual 80 Appendix C Version 4.
WebCCTV Installation Manual Version 4.
WebCCTV Installation Manual Version 4.
WebCCTV Installation Manual Version 4.
WebCCTV Installation Manual Version 4.
