Installation Manual Owner manual

WebCCTV Installation Manual 71
Version 4.4 Series
The password is not
accepted
• Incorrect spelling
o Type the password again
o Pay special attention to capital letters, the
password is case sensitive!
• Incorrect keyboard settings
o Type Ctrl-Shift to switch your keyboard settings,
if you have set up multiple keyboard configurations
o Use an appropriate keyboard
7.2.4 Remote connection problems
Problem Possible causes and resolutions
Internet Explorer shows
HTTP error 404 “The
page cannot be found”
• IP address or domain name incorrect (spelling mistake)
o Correct the spelling and try again
• No physical connection to the WebCCTV
You can test this by performing a ping test
o Check if the network cable of the WebCCTV is
properly connected to the NVR and to the switch, hub or router
o Make sure the switch, hub or router is turned on
and working
o Try to connect the WebCCTV to a different port
on the switch or hub
• A 3
rd
party application (e.g. a virus scanner) is preventing
the page from being displayed
o Disable the 3
rd
party software and try again
• IIS (Internet Information Service) is not running properly
o Contact Quadrox support
The Welcome screen
appears, but the logon
screen doesn’t
• Scripts are blocked
o Disable any script blockers, including script
blocking functionalities of anti-virus software
o Make sure port 1518 is opened.
A message pops up:
“Your security settings
prohibit running ActiveX
controls on this page. As
a result the page may not
display correctly.”
• Internet explorer blocks the installation of the ActiveX
component
o Configure Internet Explorer to allow the
installation and execution of signed ActiveX controls
o Add your WebCCTV to the trusted sites list.
Browser returns
'connection refused'-like
message
• Internet Explorer has a proxy server enabled in the
Internet Options, which blocks URLs like 'localhost'
o Remove the proxy server from the Internet
options: Tools > Internet Options > Connections > LAN
Settings.