User's Manual
Table Of Contents
- Contents
- Checking Out Your Gateway Notebook
- Getting Started
- Getting Help
- Windows Basics
- Using the Internet
- Using Multimedia
- Sending and Receiving Faxes
- Managing Power
- Travel Tips
- Customizing Your Notebook
- Upgrading Your Notebook
- Networking Your Notebook
- Moving from Your Old Computer
- Maintaining Your Notebook
- Restoring Software
- Troubleshooting
- Safety, Regulatory, and Legal Information
- Index
199
Troubleshooting
www.gateway.com
Troubleshooting
First steps
If you have problems with your computer, try these things first:
■ Make sure that the AC power adapter is connected to your computer and
an AC outlet and that the AC outlet is supplying power.
■ If you use a power strip or surge protector, make sure it is turned on.
■ If a peripheral device (such as a keyboard or mouse) does not work, make
sure that all connections are secure.
■ Make sure that your hard drive is not full.
■ If an error message appears on the screen, write down the exact message.
The message may help Gateway Technical Support in diagnosing and
fixing the problem.
■ If you added or removed peripheral devices, review the installation
procedures you performed and make sure you followed each instruction.
■ If an error occurs in a program, consult the program’s printed
documentation or the online help.
Important Do not try to troubleshoot your problem if power cords or
plugs are damaged, if your computer was dropped, or if
the cabinet was damaged. Instead, unplug your computer
and contact a qualified computer technician.
Help and
Support
For more information on troubleshooting, click Start, then
select Help and Support.