User's Manual
Table Of Contents
- Contents
- Checking Out Your Gateway Notebook
- Getting Started
- Getting Help
- Windows Basics
- Using the Internet
- Using Multimedia
- Sending and Receiving Faxes
- Managing Power
- Travel Tips
- Customizing Your Notebook
- Upgrading Your Notebook
- Networking Your Notebook
- Moving from Your Old Computer
- Maintaining Your Notebook
- Restoring Software
- Troubleshooting
- Safety, Regulatory, and Legal Information
- Index
201
Troubleshooting
www.gateway.com
CD/DVD drive
The computer does not recognize a disc or the CD/DVD drive
■ The disc may not be correctly seated in the tray. When you place a disc
on the tray, make sure that you press the disc firmly onto the spindle so
that the retainers hold the disc in place.
■ Make sure the disc label is facing up.
■ Try a different disc. Occasionally discs are flawed and cannot be read by
the drive.
■ Clean the disc. For more information, see “To clean a CD or DVD:” on
page 202.
■ Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
An audio CD does not produce sound
■ Make sure the CD label is facing up.
■ Make sure the volume controls are turned up. For more information, see
“Adjusting the volume” on page 70 and “Listening to CDs” on page 73.
■ Make sure mute controls are turned off.
To make sure mute is turned off:
1 Click Start, then select Control Panel.
2 Click Sounds, Speech, and Audio Devices, then click Adjust the system
volume
. Make sure that the Mute check box is not selected. For more
information about the mute setting, see “Adjusting the volume” on
page 70.
■ Clean the CD. For more information, see “To clean a CD or DVD:” on
page 202.
■ Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
■ Reinstall the audio device drivers. For more information, see “Reinstalling
device drivers” on page 189.