User's Manual

207
Troubleshooting
www.gateway.com
Connecting to a Web site takes too long
Many factors can affect Internet performance:
■ The condition of the telephone lines in your residence or at your local
telephone company
■ The condition of the Internet computers to which you connect and
the number of users accessing those computers
■ The complexity of graphics and multimedia on Web pages
■ Having multiple Web browsers open, performing multiple downloads,
and having multiple programs open on your computer
People are sending you e-mail messages, but you have not received
any mail
■ Click the receive button in your e-mail program.
■ Make sure your account with your Internet Service Provider (ISP) is set
up correctly. Contact your ISP technical support for help.
Keyboard
The external keyboard does not work
■ Make sure the keyboard cable is plugged in correctly.
■ Try a keyboard that you know works to make sure the keyboard port
works.
■ If you spilled liquid in the keyboard, turn off the computer and unplug
the keyboard. Clean the keyboard and turn it upside down to drain it.
Let the keyboard dry before using it again.
A keyboard character keeps repeating or you receive a “Keyboard
stuck” or “Key failure” error message
■ Make sure that nothing is resting on the keyboard.
■ Make sure a key is not stuck. Press each key to loosen a key that might
be stuck, then restart the computer.