User's Manual

212
Chapter 16: Troubleshooting
www.gateway.com
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital “getting acquainted” conversation between the two
modems that establishes connection speeds and communication protocols.
You may hear unusual handshaking sounds when the modems first connect.
If the handshaking sounds are too loud, you can turn down the modem
volume.
To turn down the modem volume:
1 Click Start, then select Control Panel. If you do not see the Phone and
Modem Options
icon, click Switch to Classic View.
2 Click/double-click the Phone and Modem Options icon, then click the
Modems tab.
3 Select the modem you want to adjust, then click Properties.
4 Click the Modem tab, then adjust the Speaker volume control.
5 Exit Phone and Modem Options by clicking OK twice.
Mouse
The external mouse does not work
■ Make sure that the mouse cable is plugged in correctly.
■ Try a mouse you know is working to make sure the mouse port works.
■ Shut down and restart your computer.
The external mouse works erratically
■ Clean the mouse. For more information, see “Cleaning the mouse” on
page 187.