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Quantum DDS-4/DAT 72 Autoloader User’s Guide, 50002761, B01, July 2005 Made in USA. Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose. Quantum Corporation may revise this publication from time to time without notice. COPYRIGHT STATEMENT Copyright 2005 by Quantum Corporation. All rights reserved.
Contents Preface Chapter 1 xi Introduction and Quick Start Installation 1 Introduction ........................................................................................................ 2 Features ............................................................................................................... 3 Applications................................................................................................. 4 Tape Drive Components .......................................................
Parity Checking .........................................................................................17 Terminator Power .....................................................................................17 Data Compression.....................................................................................17 Media Recognition System (DDS-4 Drives Only) ................................18 Power-On Self-Test ...................................................................................
Connecting a Power Cable.............................................................................. 38 Completing Your Installation......................................................................... 39 Registering Your Tape Drive.......................................................................... 39 Chapter 4 Operating Your Tape Drive 41 Using the Appropriate Media ........................................................................ 41 Handling Cartridges..............................
Appendix A Loading Revised Firmware 61 Firmware Upgrade Methods ..........................................................................61 Using Firmware Cartridges ............................................................................
Figures Figure 1 Drives Covered in This User’s Guide........................................ 2 Figure 2 Front Panel Components............................................................. 5 Figure 3 Internal Tape Drive Jumper Settings ....................................... 14 Figure 4 Internal Tape Drive Switch Settings ........................................ 15 Figure 5 Mounting an Internal Tape Drive ............................................
viii Figure 15 Write-protecting a DDS Cartridge ...........................................46 Figure 16 Front Panel LEDs on Internal Drive.........................................
Tables Table 1 DDS-4 and DAT 72 Capacity and Transfer Rates.................... 4 Table 2 Internal Tape Drive Default Settings....................................... 13 Table 3 SCSI IDs and Corresponding Jumper Settings ...................... 16 Table 4 Host Operating Systems and Corresponding Switch Settings............................................................................ 19 Table 5 External Tape Drive Default Settings ......................................
x DDS-4/DAT 72 User’s Guide
Preface You have purchased the finest, most reliable digital data storage (DDS) drive available. As the industry leader, Quantum has once again revolutionized storage with the Model DDS-4 and Model DAT 72 drives. The DAT 72 and DDS-4 DDS drives represent Quantum’s commitment to engineering reliable and durable tape drive products that implement leading-edge technology. Audience This manual is written for drive owners and operators of the DDS-4 and DAT 72 drives.
Document Organization 0 This document is arranged to help you quickly find the information you need to run and operate your DDS-4 or DAT 72 drive. The document is organized as follows: • Chapter 1, Introduction and Quick Start Installation provide a product overview and quick-start instructions for getting the drives up and running in the shortest possible time. • Chapter 2, Installing Internal Tape Drives describes how to install internal DDS-4 and DAT 72 drives.
Related Documents • Right side of the library — Refers to the right side as you face the component being described. • Left side of the library — Refers to the left side as you face the component being described. Documents related to the DDS-4 and DAT 72 drives are shown below: Refer to the appropriate product manuals for information about your tape drive and cartridges.
0 Quantum Home Page Visit the Quantum home page at: www.quantum.
Chapter 1 Introduction and Quick Start Installation 1 This chapter introduces your internal or external tape drives and provides quick-start instructions for getting the tape drives up and running in the shortest possible time.
Chapter 1 Introduction and Quick Start Installation Introduction Introduction 1 You have purchased the finest, most reliable digital data storage (DDS) drive available. As the industry leader, Quantum has once again revolutionized storage with the Model DDS-4 and Model DAT 72 drives. The DAT 72 and DDS-4 DDS drives represent Quantum’s commitment to engineering reliable and durable tape drive products that implement leading-edge technology.
Chapter 1 Introduction and Quick Start Installation Features Features 1 The following list summarizes the key features of the DDS-4 and DAT 72 drives. • Compatibility • DDS-4: Supports DDS-2, DDS-3, and DDS-4 recording formats. • DAT 72: Supports DDS-3, DDS-4, and DDS 5th Generation recording formats. • LVD / Ultra Wide SCSI connection • Three convenient form-factors: • 3.5-inch internal form-factor for installation in a 3.5-inch halfheight space • 3.
Chapter 1 Introduction and Quick Start Installation Features • Applications 1 State-of-the-art sealed drive mechanism and tape handling components for improved immunity to airborne contaminants and extended media lifeAudience The DAT 72 and DDS-4 drives are ideal for workstation, server, and network/enterprise applications.
Chapter 1 Introduction and Quick Start Installation Tape Drive Components Tape Drive Components 1 Figure 2 illustrates the major components of the tape drives. Figure 2 Front Panel Components Clean LED (green) Media Drive LED LED (green) (amber) Eject Button Installing the Internal Tape Drive 1 Use the following procedure to install the internal tape drive. Print this page and check each step as you complete it. If you need more information about a step, turn to the section referenced in the step.
Chapter 1 Introduction and Quick Start Installation Installing the External Tape Drive • Data Compression: Enabled • Media Recognition (DDS-4 drives only): Enabled • Power-On Self-Test: Enabled • Host Operating System: Windows 98/Me/XP/NT/2000/2003 Server • SCSI Interface Compatibility (DDS-4 drives only): Wide SCSI • Vendor ID: SEAGATE DAT 6 Turn off your computer, remove its covers and power cable, and select a mounting bay for the drive. Depending on your drive, select a 3.5-inch or 5.
Chapter 1 Introduction and Quick Start Installation Installing the External Tape Drive • Terminator Power: Supplied to the SCSI bus • Data Compression: Enabled • Media Recognition (DDS-4 drives only): Enabled • Power-On Self-Test: Enabled • Host Operating System: Windows 98/Me/XP/NT/2000/2003 Server • SCSI Interface Compatibility (DDS-4 drives only): Wide SCSI • Vendor ID: SEAGATE DAT 4 Connect a SCSI interface cable to the drive. 5 Check the SCSI termination.
Chapter 1 Introduction and Quick Start Installation Installing the External Tape Drive 8 DDS-4/DAT 72 User’s Guide
Chapter 2 2 Installing Internal Tape Drives This chapter describes how to install internal DDS-4 and DAT 72 drives.
Chapter 2 Installing Internal Tape Drives Unpacking • Recording Drive Information • Accessing the Inside of Your Computer • Mounting the Internal Tape Drive • Connecting a SCSI Cable • Checking SCSI Termination • Connecting a Power Cable • Completing Your Installation • Registering Your Tape Drive Note: If you have an external drive, refer to Chapter 4 for installation instructions.
Chapter 2 Installing Internal Tape Drives What Else You Need What Else You Need 2 In addition to the contents included with your internal tape drive, you need the following items to install your internal tape drive. • A SCSI host bus adapter that is properly installed and configured in a host computer • A 3.5-inch or 5.25-inch half-height bay • A SCSI ribbon cable • Backup application software that supports the internal tape drive.
Chapter 2 Installing Internal Tape Drives Installation Summary • Hold the drive by its edges only. Avoid touching any exposed parts on the printed circuit board. • Always place the drive on top of or inside the antistatic bag to reduce the chance of ESD damage. Installation Summary 2 The following steps summarize the installation procedure for your internal tape drive.
Chapter 2 Installing Internal Tape Drives Reviewing Drive Default Settings Reviewing Drive Default Settings 2 Your internal tape drive comes with various default settings. These settings are configured using jumpers and switches. • Jumpers are located on the back of the drive, between the SCSI interface and power connectors • Switches are located on the underside of the drive. If you change a switch setting, you must turn the drive off and then on to have the new setting take effect.
Chapter 2 Installing Internal Tape Drives Reviewing Drive Default Settings Jumper Pins/ Switches Parameter Default Setting SCSI interface compatibility (DDS-4 drives only) Wide SCSI (LVD and single ended) Switches 9 Vendor ID SEAGATE DAT Switch 10 Figure 3 Internal Tape Drive Jumper Settings Default jumper settings shown (SCSI ID 5, parity checking enabled and termination power disabled.
Chapter 2 Installing Internal Tape Drives Reviewing Drive Default Settings Figure 4 Internal Tape Drive Switch Settings 1 2 3 4 5 6 7 8 9 10 O Data compression (DC) N SCSI DC control Media recognition Self test Operating system configuration switches Wide/narrow SCSI Inquiry string support Default settings shown Front of drive SCSI ID 2 Jumper Pins: 1–2, 3–4, 5–6, 7–8 Default Setting: SCSI ID 6 Each SCSI device on the bus must have its own unique ID.
Chapter 2 Installing Internal Tape Drives Reviewing Drive Default Settings Table 3 SCSI IDs and Corresponding Jumper Settings Jumpers SCSI ID 1-2 3-4 5-6 7-8 0 Open Open Open Open 1 Shunted Open Open Open 2 Open Shunted Open Open 3 Shunted Shunted Open Open 4 Open Open Shunted Open 5 Shunted Open Shunted Open 6 (default) Open Shunted Shunted Open 7 Shunted Shunted Shunted Open 8 Open Open Open Shunted 9 Shunted Open Open SHunted 10 Open Shunted Ope
Chapter 2 Installing Internal Tape Drives Reviewing Drive Default Settings Parity Checking 2 Jumper Pins 9–10: Pins 9-10 shunted: Enable parity checking (default) Pins 9-10 open: Disable parity checking By default, parity checking is enabled on the internal tape drive. To disable parity checking, remove the jumper from pins 9 and 10. Note: Terminator Power 2 If you disable parity checking, the drive still generates a parity bit.
Chapter 2 Installing Internal Tape Drives Reviewing Drive Default Settings Switch 2 controls whether SCSI commands are recognized for enabling or disabling hardware data compression. By default, switch 2 is set to ON, allowing SCSI commands to be used to enable or disable hardware data compression. To prevent SCSI commands from enabling or disabling hardware data compression, set switch 2 to the OFF position.
Chapter 2 Installing Internal Tape Drives Reviewing Drive Default Settings Switch 4 enables or disables the Power-On Self-Test diagnostics that the drive performs when powered on. By default, the drive responds to SCSI commands only after it successfully completes the Power-On Self-Test (about 5 seconds). To prevent the drive from performing the Power-On Self-Test when powered-up, set switch 4 to the OFF position.
Chapter 2 Installing Internal Tape Drives Reviewing Drive Default Settings Switches Host Operating System SCSI Wide/Narrow Configuration (DDS-4 Drives Only) 2 SW5 SW6 SW7 SW8 SW10 Novell 4.11 with native backup using the NWTAPE driver dated after 11/3/99. On On On On Off Novell 5.x with native backup applet using the NWTAPE.CDM driver dated before 11/3/99. Off On On Off Off Novell 5.x with native backup applet using the NWTAPE.CDM driver dated after 11/3/99.
Chapter 2 Installing Internal Tape Drives Recording Drive Information (8-bit) operation, set switch 9 to the OFF position. This allows the DDS-4 drive to terminate the upper byte of the SCSI bus. Note: Vendor ID 2 Narrow SCSI is not recommended. Switch 9 is reserved on internal DAT 72 drives.
Chapter 2 Installing Internal Tape Drives Mounting the Internal Tape Drive 2 Remove the computer’s power cord from the computer’s AC connector. 3 Remove the computer cover to gain access to the inside of the computer. The documentation that came with your computer should explain this procedure. Note: If you have to disconnect cables to gain access to the mounting bay, note which cables were removed. You can then refer to this information when you reconnect the cables at the end of this procedure.
Chapter 2 Installing Internal Tape Drives Mounting the Internal Tape Drive Mounting the Drive into a 3.5-inch Drive Bay 2 The following procedure describes how to mount the drive in a 3.5-inch drive bay. This procedure assumes your drive is not equipped with sidemounting brackets. 1 Orient the drive so the front of the drive faces the front of the computer. 2 Insert the drive into the computer’s drive bay. 3 Align the drive’s front panel with the front panel of the computer.
Chapter 2 Installing Internal Tape Drives Mounting the Internal Tape Drive Figure 6 Mounting Holes for the Internal Tape Drive in a 3.5inch Installation 41.3 mm (1.63 in) 13.0 mm (0.51 in) 2 places 101.6 mm (4.00 in) 3.8 mm (0.15 in) 5.0 mm (0.196 in) 2 places 94.0 mm (3.70 in) M3.0 x 4 deep min. (10 places) 90.0 mm (3.54 in) 2 places 70.0 mm (2.75 in) 60.0 mm (2.36 in) 2 places 31.0 mm (1.22 in) 21.0 mm (0.83 in) 2 places 41.2 mm (1.62 in) 146.0 mm (5.75 in) M3.0 x 4 deep min. (4 places) 6.
Chapter 2 Installing Internal Tape Drives Connecting a SCSI Cable Figure 7 Mounting Holes for the Internal Tape Drive in a 5.25inch Installation 41.3 mm (1.63 in) 31.5 mm (1.24 in) 21.8 mm (0.86 in) 146 mm (5.75 in) 9.9 mm (0.39 in) 16-M3 174.6 mm 79.4 mm (6.87 in) (3.13 in) 47.6 mm (1.87 in) 41.2 mm (1.62 in) 139.7 mm (5.50 in) 149.1 mm (5.87 in) Side View Note: Tolerance for all dimensions is 0.25mm (0.
Chapter 2 Installing Internal Tape Drives Connecting a SCSI Cable The tape drive automatically detects whether the SCSI bus is LVD or single ended. Be sure the SCSI bus is terminated properly. Note: Connecting to a Wide SCSI Connector 2 We strongly recommend that you attach the tape drive to SCSI controllers that support the SCSI Ultra2 LVD interface only.
Chapter 2 Installing Internal Tape Drives Checking SCSI Termination 2 Connect the SCSI cable with the adapter to the internal tape drive’s 68-pin SCSI connector. Note: Be sure the upper 8 data bytes of the 68-pin cable are properly terminated. Checking SCSI Termination 2 The internal tape drives do not provide SCSI termination. For this reason, they should not be the last device on a SCSI chain. Figure 9 shows two examples of terminating the internal tape drives.
Chapter 2 Installing Internal Tape Drives Connecting a Power Cable Connecting a Power Cable 2 To connect a power cable to the internal tape drive: 1 Connect a spare 4-pin power cable from the computer’s internal power supply to the power connector on the back of the internal tape drive. Figure 10 shows the location of the power connector on the internal tape drive. The recommended 4-pin power connector for the internal drives is an AMP 1-48024-0 housing, with AMP 60617-1 pins or equivalent.
Chapter 2 Installing Internal Tape Drives Registering Your Tape Drive 5 Install your backup software program. The documentation that came with your software should describe this procedure. 6 Gently insert a tape cartridge into the internal tape drive’s slot (see Loading a Cartridge on page 43). Slide the cartridge into the slot until the drive accepts the cartridge and loads it. A brief delay occurs while the drive identifies the cartridge type and state, and moves the tape to the data area.
Chapter 2 Installing Internal Tape Drives Registering Your Tape Drive 30 DDS-4/DAT 72 User’s Guide
Chapter 3 3 Installing External Tape Drives This chapter describes how to install external DDS-4 and DAT 72 drives.
Chapter 3 Installing External Tape Drives Unpacking Unpacking 3 Before you unpack the contents of your drive package, inspect the shipping containers for damage. If you spot damage to the container, notify your carrier immediately. When you unpack the package, compare the items received with those on the packing list. If any item is missing or damaged, please contact your place of purchase immediately.
Chapter 3 Installing External Tape Drives Reviewing Drive Default Settings 5 Connecting a Power Cable 6 Completing Your Installation Reviewing Drive Default Settings 3 Your external tape drive comes with various default settings. You may need to change these settings to suit your requirements. Review the default settings in table 5 to determine whether they suit your requirements or need to be changed.
Chapter 3 Installing External Tape Drives Reviewing Drive Default Settings SCSI ID 3 Each SCSI device on the bus must have its own unique ID. Your external tape drive is shipped with a default SCSI ID of 6. If another SCSI device in the SCSI chain is already using this ID, use the SCSI ID Selector switch on the back of the drive to change the drive’s SCSI ID.
Chapter 3 Installing External Tape Drives Recording Drive Information Media Recognition System (DDS-4 Drives Only) 3 Using non-DDS media may appear to give satisfactory results, but the inferior specifications of such media can cause data-integrity problems. To avoid these problems, the external tape drive provides a mediarecognition system (MRS) feature that determines whether tape cartridges conform to the DDS tape standard. By default, MRS is enabled.
Chapter 3 Installing External Tape Drives Connecting a SCSI Cable Connecting a SCSI Cable 3 The external tape drives provide two 68-pin, shielded connectors on the back panel (see figure 11). You can use either connector to attach the drive to the host computer or to another SCSI device. The internal tape drives can be used with two SCSI interfaces: • Wide SCSI — either Low Voltage Differential (LVD) or Single-ended (16-bit Wide mode).
Chapter 3 Installing External Tape Drives Checking SCSI Termination Connecting to a Narrow SCSI Connector 3 The external tape drives have an Ultra Wide SCSI interface. Obtaining a 50-to-68 pin adapter lets you connect the 68 pins on the external tape drive to the 50 pins on the computer’s narrow SCSI bus. 1 Turn off your computer. 2 Connect the adapter to your computer’s 50-pin SCSI connector.
Chapter 3 Installing External Tape Drives Connecting a Power Cable Figure 12 Two SCSI Termination Examples for the External Tape Drives External SCSI device SCSI terminators External tape drive External tape drive External SCSI device SCSI controller (termination disabled) Internal SCSI device (termination enabled) SCSI controller (termination enabled) Example 1: SCSI termination in a system that has only external SCSI devices.
Chapter 3 Installing External Tape Drives Completing Your Installation Completing Your Installation 3 To complete and test your external tape drive installation: 1 Reconnect the power cord to the computer’s power connector. 2 Use the On/Off Switch on the back of the external tape drive to turn on the drive (see figure 11). The external tape drive performs its Power-On Self-Test for about five seconds. When the drive passes the test, all three front-panel LEDs should be OFF. 3 Turn on the computer.
Chapter 3 Installing External Tape Drives Registering Your Tape Drive • 40 If you do not have an Internet connection, complete the Registration Card included with your package and either mail or fax it to the address or fax number on the card.
Chapter 4 4 Operating Your Tape Drive This chapter describes how to operate your tape drive. Topics in this chapter are: • Using the Appropriate Media • Handling Cartridges • Loading a Cartridge • Initializing a Blank Cartridge • Unloading a Cartridge • Write-Protecting a DDS Cartridge • Cleaning the Tape Heads Using the Appropriate Media 4 The Quantum DDS-4 and DAT 72 drives use data-grade DDS cartridges, which comply with ANSI specifications listed in the “3.
Chapter 4 Operating Your Tape Drive Handling Cartridges For optimum performance and maximum storage capacity, use MRS tape cartridges that correspond to the format supported by your drive (see table 6). MRS cartridges have a series of alternate opaque and clear stripes at the beginning of the tape. These stripes classify the media as datagrade.
Chapter 4 Operating Your Tape Drive Loading a Cartridge Guidelines to Follow... Pitfalls to Avoid Apply just one label to the designated area on the cartridge. Affixing more labels can jam the drive. Never touch the exposed tape media with your fingers. If your data is important, consider reading data off of tapes and rewriting to new and perhaps more modern tapes every few years. Never leave cartridges close to magnetic fields, such as near a monitor or telephone handset.
Chapter 4 Operating Your Tape Drive Initializing a Blank Cartridge Figure 13 Loading a Cartridge Initializing a Blank Cartridge 4 When you insert a blank cartridge into the drive for the first time, the drive takes from 10 to 12 seconds to determine that the tape is blank. The drive automatically initializes the tape as soon as it receives a SCSI “Write” command from the host computer. Initializing a blank tape takes about 30 seconds.
Chapter 4 Operating Your Tape Drive Write-Protecting a DDS Cartridge 2 Press the Eject button on the front panel of the drive to unload the cartridge (see figure 14). The drive automatically flushes the drive buffer to tape, rewinds the cartridge, updates the system log, and ejects the cartridge. This may take up to three minutes. Do not powerdown the tape drive or host computer during this time.
Chapter 4 Operating Your Tape Drive Cleaning the Tape Heads figure 15). To write-enable the cartridge, slide the write-protect tab so the hole is closed (see figure 15). Caution: Figure 15 Writeprotecting a DDS Cartridge Write-protecting a cartridge does not protect the data on the cartridge from bulk-erasure or degaussing. Do not bulk erase DDS cartridges; otherwise, you will lose all of your data on the cartridge and your data will not be recoverable.
Chapter 4 Operating Your Tape Drive Cleaning the Tape Heads To clean tape heads, use a Quantum-qualified DDS cleaning cartridge. Note: Do not use an audio DAT cleaning cartridge, as the drive cannot recognize it. Also, avoid liquids, swabs, and other methods other than those recommended in this section. To clean the tape heads: 1 Insert a Quantum-qualified DDS cleaning cartridge into the drive. The drive loads and runs the cleaning cartridge for about 30 seconds.
Chapter 4 Operating Your Tape Drive Cleaning the Tape Heads 48 DDS-4/DAT 72 User’s Guide
Chapter 5 Understanding the Drive LEDs 5 This chapter describes the LEDs on the front panel of the DDS-4 and DAT 72 drives. These LEDs provide information about both normal and error conditions. Topics in this chapter are: • Front Panel LEDs • LED Summary • Clean LED • Media LED • Drive LED Front Panel LEDs 5 Figure 16 shows an example of the LEDs on the drive front panel of the DDS-4 and DAT 72 drives. The external tape drive has the same frontpanel LEDs, plus a green Power-On LED.
Chapter 5 Understanding the Drive LEDs LED Summary Figure 16 Front Panel LEDs on Internal Drive Clean LED (green) Media LED (green) Drive LED (amber) Eject Button LED Summary 5 Table 8 summarizes the actions of the front-panel LEDs. Table 8 LED Quick Summary LED Color Action Description Clean Green ON (Lit) Slow Flashing Cleaning is required. Internal error rate threshold has been exceeded and cleaning is required. Cleaning cartridge in the drive has exceeded its useful life.
Chapter 5 Understanding the Drive LEDs Clean LED LED Color Media Green Action Description ON (Lit) An inserted cartridge is operating properly. Drive could not write the tape correctly (write error). Use a DDS cleaning cartridge to clean the drive. Flashing Drive Amber ON (Lit) Drive is reading/writing normally. Rapid Flashing A hardware fault has occurred. Clean LED 5 The Clean LED indicates whether a drive needs to be cleaned.
Chapter 5 Understanding the Drive LEDs Media LED Media LED 5 The Media LED indicates whether a DDS cartridge is operating normally. Table 10 Media LED LED Status Description ON continuously A DDS cartridge has been inserted and the drive is operating normally. Flashing rapidly Drive could not write the tape correctly (maximum rewrite count exceeded) and the write operation failed. Clean the drive heads using an approved DDS cleaning cartridge.
Chapter 5 Understanding the Drive LEDs Drive LED Table 11 Drive LED LED Status Description ON continuously The drive is reading or writing the tape (SCSI or tape movement is present). Flashing rapidly A hardware fault occurred. If the fault occurs immediately after powering on the drive, the Power-On Self-Test switch (switch 4) is enabled and a Power-On Self-Test has failed. If the front panel LEDs are flashing together, contact the Technical Support department.
Chapter 5 Understanding the Drive LEDs Drive LED 54 DDS-4/DAT 72 User’s Guide
Chapter 6 Troubleshooting 6 This chapter provides suggestions for troubleshooting your drives in the unlikely event you encounter a problem with them.
Chapter 6 Troubleshooting Missing or Damaged Parts Missing or Damaged Parts 6 If any of the contents included with your DDS-4 or DAT 72 drive are missing or damaged, contact your place of purchase immediately. SCSI ID Problems 6 Each SCSI device on the same SCSI bus must have a unique SCSI ID. The default SCSI ID for internal and external DDS-4 and DAT 72 drives is 6. You should leave this default SCSI ID unchanged unless another device on the SCSI bus is already using this ID.
Chapter 6 Troubleshooting Mounting Hardware Problems Mounting Hardware Problems 6 The internal DDS-4 and DAT 72 drives are designed to install in most servers using the hardware accompanying the drives, without requiring additional items. However, if your server requires additional items to install the internal DDS-4 or DAT 72 drives, or if any original server components are damaged or lost, contact your server manufacturer or vendor.
Chapter 6 Troubleshooting Computer Does Not Boot Computer Does Not Boot 6 If the computer does not boot after you install the drive: 1 You may have forgotten to reattach the computer’s power cable, which you removed when you installed the drive. Be sure all cables are connected properly to the computer. 2 Be sure the computer’s power cable is connected to a power outlet that is known to work. Plug into the outlet another appliance, such as a lamp, that you know to work.
Chapter 6 Troubleshooting Backup Program Does Not Recognize Drive Backup Program Does Not Recognize Drive 6 If your backup application program does not recognize the drive: 1 Use the Windows Device Manager to determine whether the operating system has recognized the drive. If the tape drive is recognized properly, it appears under the Tape Drive category. If the tape drive was recognized, but native drivers are not installed, it appears under Other Devices.
Chapter 6 Troubleshooting Hardware Error Hardware Error 6 If the Drive LED is flashing rapidly, a hardware error has occurred. If the fault occurs immediately after powering on the drive, the Power-On Self Test switch (switch 4) is enabled and a Power-On Self-Test has failed. If the front panel LEDs are flashing together, contact the Technical Support department. If the Drive LED is flashing rapidly during drive operation: 1 Press the Eject button to remove the tape.
Appendix A Loading Revised Firmware A Your DDS-4 or DAT 72 tape drive includes permanently installed, electrically upgradeable flash memory. This memory allows qualified OEMs to revise DAT 72 and DDS-4 SCSI firmware quickly and easily. It also prolongs the life of the tape drive by allowing the drive to inherit leading technologies as soon as those technologies become available. This appendix describes how to load firmware onto your tape drive.
Using Firmware Cartridges Using Firmware Cartridges 1 The following procedure describes how to upgrade the tape drive firmware using a firmware upgrade tape cartridge. Firmware upgrade cartridges are available only to qualified Quantum OEM customers. Contact your sales representative for information. Note: The firmware can also be upgraded from a host computer via the SCSI connection using software available at www.quantum.com. 1 Power on the host system with the DDS-4 or DAT 72 drive installed.
Appendix B Disposal of Electrical and Electronic Equipment B This symbol on the product or on its packaging indicates that this product should not be disposed of with your other waste. Instead, it should be handed over to a designated collection point for the recycling of electrical and electronic equipment.
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Index appropriate 41, 46 A firmware 62 guidelines 42 Accessing inside of your computer initializing 44 internal drives 21 loading 43 Appropriate cartridges 41, 46 Avoiding electrostatic damage 11 unloading 44 Clean LED 46, 51 Cleaning tape heads 46 Components on front panel 5 B Computer does not boot 58 Backup program does not recognize drive 59 recognize drive 58 C D Cables Damage from static electricity 11 Power (external drives) 38 Damaged parts 56 Power (internal drives) 28 DAT 2 S
Data compression external drives 34 internal drives 17, 18, 20 DDS-4 31, 35 capacity and transfer rates 4 LEDs 49 Default settings external drives 33 F Firmware cartridges 62 Firmware upgrade 61 Front panel LEDs 49 Front panel components 5 internal drives 13 Disposal electrical equipment 63 electronic equipment 63 Drive does not work 57 Drive LED 52, 60 H handling 42 Hardware error 60 Host operating system external drives 35 internal drives 19 E Eject button 45, 60 Electrical equipment disposal 63 Elect
installation summary 12 installing 9 jumper settings 14 Media Recognition System 18 mounting 22 M Media LED 52 Media Recognition System external drives 35 parity checking 17 Power-On Self-Test 18 quick start 5 SCSI ID 16 internal drives 18 Missing parts 56 Mounting hardware problems 57 SCSI termination 27 internal drives 22 SCSI Wide/Narrow configuration 20, 21 switch settings 15 terminator power 17 tools 12 unpacking 10 O Operation cartridge guidelines 42 vendor ID 21 cleaning tape heads 46 handli
internal drives 18 T Tape cartridges Q appropriate 41, 46 handling 42 Quick start external drives 6 internal drives 5 initializing 44 loading 43 unloading 44 Tape drive capacity 4 R components 5 Registering tape drive 29, 39 registering 29 transfer rates 4 Tape drives registering 39 S Tape heads, cleaning 46 SCSI cable connection external drives 36 internal drives 25 wide SCSI 26 TapeAlert feature 47 Terminating SCSI for external drives 37 Terminating SCSI for internal drives 27 Termination pro
SCSI ID problems 56 SCSI termination problems 56 write error 59 U Unloading a cartridge 44 Unpacking external drives 32 internal drives 10 Upgrading firmware 61 V Vendor ID internal drives 21 W Write error 59 DDS-4/DAT 72 User’s Guide 69
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