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Quantum Travan Portable USB Tape Drive User’s Guide, P/N 50002767, B01, July 2005 Made in USA. Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose. Quantum Corporation may revise this publication from time to time without notice. COPYRIGHT STATEMENT Copyright 2005 by Quantum Corporation. All rights reserved.
Contents Chapter 1 Introduction and Installation 1 Introduction ........................................................................................................ 1 System Requirements ........................................................................................ 2 Installing the Drive ............................................................................................ 2 Chapter 2 Operation and Maintenance 7 Loading and Unloading Cartridges ...................................
Contents iv Travan Portable USB Tape Drive User’s Guide
Figures Figure 1 Travan Portable USB Tape Drive ............................................... 3 Figure 2 Connecting a Power Adapter ..................................................... 3 Figure 3 Turning on the Drive ................................................................... 4 Figure 4 Connecting a USB Cable.............................................................. 5 Figure 5 Loading a Cartridge .....................................................................
Figures vi Travan Portable USB Tape Drive User’s Guide
Tables Table 1 Loading a Cartridge ..................................................................... 8 Table 2 Unloading a cartridge .................................................................. 9 Table 3 Compatible Tape Cartridges.....................................................
Tables viii Travan Portable USB Tape Drive User’s Guide
Preface Audience This manual is written for users of the Travan Portable USB Tape Drive. Purpose This document provides information about the Travan Portable USB Tape Drive including: Document Organization • Installing the drive • Basic operations • Maintenance • Troubleshooting This document is organized as follows: • Chapter 1, Overview, provides an overview of the Travan Portable USB Tape Drive and installation instructions.
Preface Notational Conventions This manual uses the following conventions: Note: Contacts Notes emphasize important information related to the main topic. Caution: Cautions indicate potential hazards to equipment and are included to prevent damage to equipment. Warning: Warnings indicate potential hazards to personal safety and are included to prevent injury. Quantum company contacts are listed below.
Preface 0 Customer Support The Quantum Customer Support Department provides a 24-hour help desk that can be reached at: North/South America: (949) 725-2100 or (800) 284-5101 Asia/Pacific Rim: (International Code) + 61 7 3839 0988 Europe/Middle East/Africa: (International Code) + 44 (0) 1256 848748 Send faxes for the Customer Support Department to: North/South America: (949) 725-2176 Asia/Pacific Rim: (International Code) + 61 7 3839 0955 Europe/Middle East/Africa: (International Code) + 44 (0)
Preface xii Travan Portable USB Tape Drive User’s Guide
Chapter 1 1 Introduction and Installation This chapter provides a description of the Quantum Travan Portable USB Tape Drive and installation procedures. Introduction 1 The Quantum Travan Portable USB tape drive is available in 20GB and 40GB models, with capacities of up to 20 and 40 Gbytes, respectively (based on 2:1 data compression). For a list of the tape formats supported by each drive, see table 3 on page 12.
Chapter 1 Introduction and Installation System Requirements System Requirements 1 Following are the system requirements for the Quantum Travan Portable USB Tape Drive. • Windows 98, Windows Me, Windows 2000, Windows 2003, or Windows XP operating system • At least one unused USB port Note: • For the Travan 40 GB, a high speed USB 2.0 port is strongly recommended. USB 1.
Chapter 1 Introduction and Installation Installing the Drive 3 Set up the drive As shown in figure 1, the Travan Portable USB Tape Drive can operate in a horizontal position (with the label facing down) or in a vertical position (supported by the drive stand, with the label facing to the left). When mounting the drive in the drive stand, make sure that the two tabs in the drive stand lock into the two slots in the side of the drive. Do not move the drive while it is running.
Chapter 1 Introduction and Installation Installing the Drive 5 Turn on the drive Move the power switch on the back of the drive to the ON (up) position, see figure 3. Your computer should already be powered on. Figure 3 Turning on the Drive 6 Connect the USB cable a Attach one end of the USB cable to your tape drive, see figure 4. b Attach the other end to your computer’s USB port. Figure 4 shows a USB port on the back of a typical computer. Your system may look different.
Chapter 1 Introduction and Installation Installing the Drive Figure 4 Connecting a USB Cable 7 Install the appropriate driver Driver for Windows XP/Windows 2003 If you are running Windows XP or Windows 2003, after Windows finds the plug and play device, the Found New Hardware wizard will open. a Select Install from a list or specific location, click Next. b Select Don't search, I will choose driver to install, click Next.
Chapter 1 Introduction and Installation Installing the Drive 2 Select the Hardware tab 3 Click on the Device Manager button) to make sure that the tape drive is listed. Driver for Windows 2000 a If you are running Windows 2000, after Windows finds the plug and play device, the Found New Hardware wizard will open. Click Next. b Insert the Certance Resource CD, if not already inserted, into your CD-ROM drive. If it autoruns, click the Exit button.
Chapter 2 2 Operation and Maintenance This chapter describes the operation and maintenance of your Quantum Travan Portable USB Tape Drive. Caution: Always close the backup software before unplugging the tape drive’s power cord or USB connector. If you do not close the program you may lose data. Loading and Unloading Cartridges 2 On the front of your drive is an opening with a hinged door for inserting Travan cartridges.
Chapter 2 Operation and Maintenance Loading and Unloading Cartridges Table 1 Loading a Cartridge Travan 20GB Drives Push the cartridge firmly into the drive until it stops (about 1/3 of the cartridge remains visible outside the drive). Travan 40GB Drives Push the cartridge gently into the drive until it is gripped by the drive mechanism and pulled into the drive.
Chapter 2 Operation and Maintenance Handling Travan Cartridges Table 2 Unloading a cartridge Travan 20GB Drives Wait until the drive-activity light is OFF. Grasp the exposed sides of the cartridge and pull the cartridge straight out. Travan 40GB Drives Make sure the drive-activity light is OFF. Push the Drive-Activity Light/Eject button. When the cartridge has been ejected by the drive, grasp the exposed sides of the cartridge and carefully pull the cartridge straight out.
Chapter 2 Operation and Maintenance Retensioning Tapes Retensioning Tapes 2 Travan tapes must be retensioned frequently to ensure data integrity and optimize drive performance. Retensioning involves running the entire tape through the drive, from beginning to end. For optimum performance, cartridges used for daily backups should be retensioned prior to each use. Your backup software automatically retensions the tape before each backup and restore operation.
Chapter 2 Operation and Maintenance Recommended Tape Cartridges Figure 6 WriteProtecting a Cartridge Unlocked Locked Recommended Tape Cartridges Note: 2 For best results, use Quantum-branded data and cleaning cartridges, which are tested and certified to meet strict performance and quality specifications defined by Quantum engineers. The following table lists the types of tape cartridges that can be used with the Quantum Travan 20GB and 40GB drives.
Chapter 2 Operation and Maintenance Cleaning the Tape Drive Mechanism Table 3 Compatible Tape Cartridges Tape Drive Travan 20GB drive Read/write: Read only: Travan 40GB drive Read/write: Read only: Note: Compatible Formats Tape Capacity Travan 20 (TR-5) QIC-3220 (all other tape formats are incompatible) 20 Gbytes 20 Gbytes Travan 40 Travan 20 (TR-5) (all other tape formats are incompatible) 40 Gbytes 20 Gbytes Tape capacities listed in this table are based on 2:1 data compression.
Chapter 3 Troubleshooting 3 If you have problems installing or operating your drive, please read through this section and try the proposed solutions. Basic Troubleshooting 3 If your computer does not recognize your tape drive, first make sure of the following: • The power and USB cables are attached firmly. • The computer and tape drive are turned on before you attach the drive to your computer. • You have installed the backup software properly.
Chapter 3 Troubleshooting Advanced Troubleshooting Advanced Troubleshooting • 3 Make sure you are using a supported version of Windows. Windows 95 and Windows NT do not support USB devices. • Make sure that the tape drive is connected to the AC power source and switched on before you connect it to the computer. • If your computer has more than one USB connector, try switching the tape drive to the unused connector. • For the Travan 40GB, a high speed USB 2.0 interface is strongly recommended.
Chapter 3 Troubleshooting Advanced Troubleshooting Figure 7 Locating Your USB Controller (Windows 98) Figure 8 Locating Your USB Controller (Windows 2000 or Windows XP) • If you are using the Travan 40GB tape drive, make sure that the Windows Device Manager shows a USB 2.0 Root Hub.
Chapter 3 Troubleshooting Tape Operations Troubleshooting • If you have multiple USB devices, you may be able to resolve potential USB driver conflicts by disconnecting all USB devices, then restarting your computer in Safe Mode (press F8 during reboot). Right-click your tape drive in Device Manager, then select Remove. Restart your computer. After the computer has booted up, attach the tape drive to the USB port so that the system can rediscover it.
Chapter 3 Troubleshooting Tape Operations Troubleshooting • • Make sure you are using the correct type of tape cartridge, see table 3 on page 12. • You cannot use TR-4 tapes with the Travan 40GB drive. • You cannot use TR-1, TR-2, TR-3 or QIC-80 tapes with either the Travan 20GB or 40GB drives. Clean the tape mechanism, see Cleaning the Tape Drive Mechanism on page 12.
Chapter 3 Troubleshooting Tape Operations Troubleshooting 18 Travan Portable USB Tape Drive User’s Guide
Appendix A Disposal of Electronic and Electrical Equipment A This symbol on the product or on its packaging indicates that this product should not be disposed of with your other waste. Instead, it should be handed over to a designated collection point for the recycling of electrical and electronic equipment.
Appendix A Disposal of Electronic and Electrical Equipment 20 Travan Portable USB Tape Drive User’s Guide
