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Worldwide End-User

Standard Limited Product Warranty

Rev.23, Effective: June 10, 2008 Page 1 of 6

W00023

The warranty information included in this document applies to products sold to end-users by Quantum or one of its authorized Value-Added

Resellers (VARs) or Distributors. Service contract upgrades to higher response levels are also available for selected products. For additional

warranty details and post-warranty service/support options, please contact your Quantum Authorized Reseller or local Quantum Representative, or

visit http://www.quantum.com/supportoptions.

End User Warranty Periods

Product Quantum Standard Warranty Installation Requirements

Quantum ValueLoader, SuperLoader 3.

SuperLoader 3A

One-year 5x9 Phone Support with Rapid Exchange³ Customer Installable

M1500, Quantum SuperLoader Three-year 5x9 Phone Support with Rapid Exchange³ Customer Installable

M1800

Three-year warranty. First year: On-site 5x9x next business day

response

. Second, Third year: 5x9 Phone Support with Rapid

Exchange³ Customer Installable

PX502

One-year Bronze on-site service: 5x9 next business day

response

Customer Installable

M2500, P4000, P7000, PX506, PX510,

PX720

One-year Bronze on-site service: 5x9 next business day

response

Quantum or Quantum

authorized service provider

DX30, DX100

Hardware and Software: One-year Bronze on-site service: 5x9

next business day response

Quantum or Quantum

authorized service provider

DX3000, DX5000

Guardian One-year On-site

: With StorageCare™ Guardian

installed, 5x9 next business day on-site response for the chassis,

raid controllers and Optyon adapters; and Rapid Exchange³ for

the power supplies, fans and disk drives. Customer Installable

DXi3500, DXi5500

One-year 5x9 next business day CRU replacement and next

business day onsite FRU replacement. Software: 1 Year 5x9

telephone support Customer Installable

DXi7500

Hardware: One-year Bronze on-site service: 5x9 next business

day response. Software Options: 90 Day 5x9 phone support.

Quantum or Quantum

authorized service provider

DPM5500

Guardian One-year On-site

: With Guardian installed, 5x9 next

business day on-site response

for the chassis, raid controllers

and Optyon adapters; and Rapid Exchange³ for the power

supplies, fans and disk drives. Software: One-year 5x9 telephone

support Customer Installable

Scalar 50

One-year Bronze on-site service: 5x9 next business day

response

Customer Installable

Scalar i500

One-year next business day CRU replacement and next

business day onsite FRU replacement: 5x9 next business day

response

Customer Installable

Scalar i2000, Scalar 10K, Scalar 100

One-year Bronze on-site service: 5x9 next business day

response

Quantum or Quantum

authorized service provider

Scalar 24 Three-year phone support with FastExchange

Customer Installable

FastStor 2, FastStor 1 One-year phone support with FastExchange

Customer Installable

Pathlight VX 650 Two-year Gold onsite service: 7x24x4 hour response

Quantum or Quantum

authorized service provider

Pathlight VX 450

One-year Bronze on-site service: 5x9 next business day

response

Quantum or Quantum

authorized service provider

StorNext, StorNext FX, AMASS 90 Day 5x9 phone support

Quantum or Quantum

authorized service provider

Vision 1 Year 5x9 phone support

Customer Installable

Quantum Encryption Key Manager

(Q-EKM)

Standard warranty is 5x9 phone support. The warranty for Q-

EKM must be aligned with the underlying library warranty. If

purchased with a library at point of sale, the warranty will be one

year. The warranty period for Q-EKM field upgrade will be the

remaining library warranty period or 90 days, whichever is longer.

Quantum or Quantum

authorized service provider

Travan Standalone Tape Drives Two-year 5x9 Phone Support with Rapid Exchange

Customer Installable

5x9 next business day target response is available in many regions around the world, but where not available, the warranty is Rapid Exchange. On-site response may

be available at an additional charge. Please consult the Warranty Coverage Territory List at http://www.quantum.com/ServiceableCities

for a complete list of areas where

5x9 next business day coverage is available or contact your local Quantum representative for more information.

Guardian One-year On-site: With StorageCare™ Guardian installed, 5x9 next business day target response for the chassis, raid controllers and Optyon adapters; and

Rapid Exchange for the power supplies, fans and disk drives.

Rapid Exchange: Quantum Reserves the right to choose, at its sole discretion, Rapid Exchange of the whole unit or failing part.

Summary of content (6 pages)

PAGE 1
Worldwide End-User Standard Limited Product Warranty The warranty information included in this document applies to products sold to end-users by Quantum or one of its authorized Value-Added Resellers (VARs) or Distributors. Service contract upgrades to higher response levels are also available for selected products. For additional warranty details and post-warranty service/support options, please contact your Quantum Authorized Reseller or local Quantum Representative, or visit http://www.quantum.
PAGE 2
Worldwide End-User Standard Limited Product Warranty Product DDS/DAT Standalone Tape Drives GoVault Removable Disk Dock, GoVault Removable Disk Cartridge DLTVS80, VS160, and V-4 Standalone Tape Drive LTO-2HH, LTO-3, and LTO-4 Standalone Tape Drives SDLT 320, SDLT 600, and DLT-S4 SDLT 600A Quantum Standard Warranty 3 Three-year 5x9 Phone Support with Rapid Exchange Three-year 5x9 Phone Support with Rapid Exchange 3 Customer Installable Three-year 5x9 Phone Support with Rapid Exchange 3 Customer Install
PAGE 3
Worldwide End-User Standard Limited Product Warranty Removal, shipment to Quantum shipping insurance and loss or damage of the failed Product or Part, as well as the installation and configuration of the replacement Product or Part is the responsibility of the End User. The customer may choose an on-site field call at the then-current price for removal and installation of the replacement Product or Part. Products, Parts and Repairs shipped to the End User by Quantum, shall be freight prepaid by Quantum.
PAGE 4
Worldwide End-User Standard Limited Product Warranty End User Hardware Limited Warranty Worldwide Product Warranty Start Date The warranty for new Product begins on the date of purchase from Quantum or an authorized Quantum VAR/VAD as evidenced by a copy of the seller’s invoice. Repaired or Rapid Exchange³ Warranty The warranty period for Repaired or Rapid Exchange³ Product shall be the balance of the original Product warranty.
PAGE 5
Worldwide End-User Standard Limited Product Warranty End User Software Limited Warranty Worldwide Term of Warranty The warranty term (duration) begins on the date of purchase from Quantum or an authorized Quantum VAR/VAD as evidenced by a copy of the seller’s invoice.
PAGE 6
Worldwide End-User Standard Limited Product Warranty This “Free and Open Source Software in Licensed Software (“FOSS”)” list consists of FOSS components contributed by many organizations and individuals. The FOSS source codes are available only on request.