Installation Guide

30 Troubleshooting and Diagnostics
RMA (Return Material Authorization)
When it has been determined that there is a hardware problem with an ADIC system, the ATAC will provide
you with an RMA number. The warranty card must be completed and returned to ADIC before the warranty
is valid. (Customers who have not completed warranty registration can fax the warranty card to ADIC. Call
the ADIC Sales Department at [phone] for details.)
Warranty exchange service is provided at no charge to customers with validated warranties. If the item is
NOT in warranty, the repairs will be billable. Therefore, we will need a PO number at the time the RMA
number is issued. However, with first-time customers, it may be necessary to ship the system back C.O.D. for
the first repair until credit information can be obtained by the accounting department.
p Be sure all procedures in the ADIC user's manual have been checked and tried.
p When calling for an RMA number have the exact ADIC model number, serial number, and a
brief, descriptive explanation of the problem found. Be sure you give complete address
information (e.g., any mail stops or special codes) at the time the RMA is issued.
p Please send the complete ADIC system, i.e., interface cables, and the unit, if possible. A
defective component such as a cable, or the unit, may be the cause of problems.
p The RMA number should be kept as a reference for calling to check on the status of an open
RMA. It must also be written on the outside of the package for identification purposes.