User`s guide

Chapter 5 Troubleshooting
General Procedure
35 Quantum DAT 320 User’s Guide
5 Are appropriate drivers and application software installed on the
host?
Are You Using New Cartridges or a Different Brand of
Cartridge? Have You Been Using the Particular Cartridge for a
Very Long Time?
The problem could lie with the cartridge:
1 Check through Operating Your Tape Drive
on page 24.
2 Check that you are using a DAT 160 or DAT 320 cartridge.
3 Use the correct media type, for example:
• DAT 320 or DAT 320 WORM media
4 Has the cartridge been write-protected, see Write-Protecting a DAT
Cartridge on page 31?
5 Clean the tape heads with the cleaning cartridge (see Cleaning the
Tape H e a ds on page 32). Be sure to use the correct cleaning
cartridge:
• Quantum-qualified DAT 320 cleaning cartridge, model MR-
D7CQN-xx.
6 Try the operation again.
7 If the problem still occurs, try using a different cartridge.
8 If the problem is still there, the problem probably lies with the drive
or the host computer.
Has the Drive Been Moved Recently?
Have Any Cables Been Disconnected and Reconnected?
Has the Environment Changed—Unusually Hot, Cold, Damp,
or Dry? Has There Been Dust or Dirt Near the Drive.
Have Reasonable Precautions Against Static Been Taken?
The problem could lie with the drive:
1 Check the cables and connectors.
2 Clean the tape heads with the cleaning cartridge.