User`s guide

Chapter 5 Troubleshooting
Problems with Cartridges
Quantum DAT 160 User’s Guide 49
• The cartridge case is intact and that it contains no splits, cracks or
damage.
• The cartridge has been stored at the correct temperature and
humidity. This prevents condensation. See the insert included with
the tape cartridge for storage conditions.
• The write-protect switch is fully operational. It should move from
side to side with a positive click.
• The World Wide Web site for more detailed troubleshooting
information: www.quantum.com/ServiceandSupport/Index.aspx.
The Cartridge is Jammed 5
If the cartridge is jammed or the backup application is unable to eject it,
you can force eject the cartridge. Once the cartridge is successfully
ejected, it is good practice to upgrade the firmware. If the failure occurs
regularly, contact customer service at www.quantum.com/
ServiceandSupport/Index.aspx.
1 Either press and hold the Eject button on the front of the tape drive
for at least 15 seconds.
Or press the Eject button three times within 5 minutes.
2 Wait for the cartridge to be ejected. The drive waits until 35 seconds
have passed from the time of the first press, to give the normal eject
procedure a chance to proceed. After this period, it immediately
releases the tape and ejects the cartridge, regardless of what
operation it was performing. It is important that you allow sufficient
time for the drive to complete this process. If you interrupt it, you
may damage the media or the tape drive. The drive is then reset as
though you had turned the power off and then on again.
You may lose data if you force eject a cartridge. The tape may also
become unreadable because an EOD (End of Data) mark may not be
properly written.
3 If the cartridge is still jammed, the tape drive has failed. Contact
customer service at www.quantum.com/ServiceandSupport/
Index.aspx.