User`s guide

Quantum DLT Drives & Media
Troubleshooting DLT Drives
Chapter 2 2-13
Troubleshooting DLT Drives
This section describes the procedures for troubleshooting DLT drives,
including:
• Manually Rewinding a Stuck Tape
•Removing a Stuck Tape
• DLT Cleaning Issues
• Media Issues
Refer to your tape library or autoloader user’s guide for information on
troubleshooting performance issues or other problems you may
encounter. If you experience problems not covered by these manuals,
contact your support representative.
NOTE For information on upgrading drive firmware, see your tape library or
autoloader user’s guide.
Manually Rewinding a Stuck Tape
NOTE Before manually rewinding a stuck tape, attempt to eject the tape using
the tape library or autoloader front panel, remote management card Web-
Based Library Administrator pages, and your host backup software.
Before manually rewinding a stuck tape, you must first remove the drive
module from the tape library or autoloader. Refer to “Removing a Drive
Module” in your tape library or autoloader user’s guide.
After removing the drive module, view the drive hub through the clear
plastic to determine if the tape has been rewound. If the tape has not
been rewound, follow the steps below and refer to Figure 2-5 on page 2-
14:
CAUTION The DLT drive does not automatically eject a cartridge if a power failure
occurs.