User`s guide

HP Ultrium Drives & Media
Troubleshooting HP Ultrium Drives
Chapter 44-12
Troubleshooting HP Ultrium Drives
This section describes troubleshooting information for Ultrium drives,
including:
• Rewinding/Removing a Stuck Tape
• Ultrium Cleaning Issues
• LTO-Cartridge Memory (LTO-CM) Issues
Refer to your tape library or autoloader user’s guide for information on
troubleshooting performance issues or other problems you may
encounter. If you experience problems not covered by these manuals,
contact your support representative.
NOTE For information on upgrading drive firmware, see your tape library or
autoloader user’s guide.
Rewinding/Removing a Stuck Tape
If a tape gets stuck in the drive, attempt to eject the tape using:
• Tape library or autoloader front panel
• Remote management card Web-Based Library Administrator pages
• Host backup software
If these attempts are not successful, contact your support representative.