User`s guide

HP Ultrium Drives & Media
Troubleshooting HP Ultrium Drives
Chapter 4 4-13
Ultrium Cleaning Issues
Table 4-4 describes potential issues with cleaning cartridges and how to
resolve them.
Table 4-4 Ultrium Cleaning Issues
Problem Solution
Recurring cleaning
message.
• If the message reappears after
cleaning the drive, the front panel
display will indicate the need to
replace the cleaning cartridge.
• Replace the existing cleaning
cartridge with a new one.
• If the message reappears when a
particular data cartridge is used,
verify that the data cartridge is
readable by:
— Clearing the error message.
— Reading the tape again.
• If the data cartridge can be read,
backup data from the damaged
cartridge to another cartridge, and
discard the damaged one.
A brand new data
cartridge is used and the
clean drive icon is
displayed.
• Clean the outside of the data
cartridge using a damp cloth.
• Clean the drive using the drive
cleaning procedure in your tape
library or autoloader user’s guide.
• If the icon is displayed again within a
short amount of time, replace the
data cartridge.
Cannot load the cleaning
cartridge.
• Ensure the cleaning cartridge
matches your drive type. Cleaning
cartridges are unique for each drive
technology.