User's Manual

CP100 User Manual
TRACCP100UM001 - 10 -
5. Troubleshooting and Safety info
5.1. Troubleshooting
Trouble Possible Reason Solution
After CP100 is turned on, the
PWR LED flashes quickly
always.
Charging is abnormal. Please unplug wall charger
from CP100 and check wall
charger.
The SIM card in CP100
doesn’t support GPRS.
Try a GPRS supported SIM
card.
APN is wrong. Some APN
can not visit the internet
directly.
Ask the network operator for
the right APN.
Messages can’t be reported to
the backend server by GPRS.
The IP address or port of the
backend server is wrong.
Make sure the IP address for
the backend server is an
identified address in the
internet.
Unable to power off CP100. The function was disabled. Please use manage tool to turn
off or by server command.
Remove the Data_Cable_M,
and plug it in again. After this
operation, CP100 will exit
from power saving mode for 10
seconds.
No response from UART when
configure CP100 through
UART
CP100 is in power saving
mode.
Re-try CP100 manager tool
again, it will try to wake up
device.
Please move CP100 to a place
with open sky.
CP100 can’t get successful
GPS fixing.
The GPS signal is weak.
It is better to let the top surface
face to sky.
5.2. Safety info
z Please do not disassemble the device by yourself.
z Please do not put the device on the overheating or too humid place, avoid exposure to direct
sunlight. Too high temperature will damage the device or even cause the battery explosion.
z Please do not use CP100 on the airplane or near medical equipment.