User's Guide

GPScanID 100 User Operational Manual
Page 35 of 37
9. Frequently Asked Questions
Issue
Possible Cause(s)
Remedial Action(s)
Reader won’t turn on
 Read button has not been
held long enough to turn
the reader on
 Reader has no battery, or
the battery is flat
 Press and hold Read button
and hold for 3 seconds
 Check if battery is inserted
and/or charge battery
accordingly
Reader not reading tags
 Detachable wand is not
inserted properly
 Antenna is broken
 Memory is full
 Check detachable is
connected properly in
reader
 Try reading different tags. If
problem persists, contact
your distributors for
technical assistance to
purchase a replacement
antenna
 Connect your reader to PC
and back up the reader’s
entire memory. Then erase
it to free up storage space.
Reader is ‘frozen’ and not
responding to input
 Possible software clashes
 Force reset the reader by
removing and replacing the
battery. Contact your
distributor for technical
assistance if problem
persists.
Reader not charging
 Data/Charging cable and
charger not connected
properly
 Charger not connected
properly to cable or power
outlet
 Check connections between
data/charging cable,
charger, and reader are
connected properly
 Ensure plug connector on
charger is secured in place
on the charger
 Make sure charger is
plugged into power outlet
and power is turned on
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