QuesCom 300 GSM Version 4.
QuesCom 300, version 4.20 Product overview Copyright Notice © 1998-2006 by QuesCom SA All rights reserved. This document is licensed by QuesCom to the user for internal use only and is protected by copyright. The user is authorized to download and print a copy of this manual if the user has purchased one or more QuesCom products described herein. All copies of this manual shall include the copyright notice contained herein.
QuesCom 300, version 4.20 Product overview TABLE OF CONTENTS 1. Introduction .................................................................................................5 2. Value-for-money features ............................................................................6 2.1 GSM gateway..................................................................................................... 6 2.2 Any SIM to Any Port technology......................................................................
QuesCom 300, version 4.20 Product overview 6. Hardware overview ....................................................................................15 6.1 Physical overview of chassis ........................................................................... 15 6.2 Network interface modularity ......................................................................... 15 6.2.1 Slots for ISDN cards ............................................................................................15 6.2.
QuesCom 300, version 4.20 Product overview 1. Introduction Business communication portal, QuesCom 300 connects your different telecom networks, landline, mobile and VoIP. By drastically reducing your phone bill and improving productivity, QuesCom 300 is paid off in a few months. The enterprise reduces telecom costs without degrading service quality for users. Added values are offered to them as well as to their correspondents.
QuesCom 300, version 4.20 Product overview 2. Value-for-money features 2.1 GSM gateway The GSM gateway strongly reduces enterprises’ telephone bill: by converting fixed-line calls (originating in a PBX) to any mobile phone (F2M) in « mobile to mobile » (M2M) calls, up to 50 % cheaper, By converting calls originating in an enterprise mobile phone to any fixed-line phone (M2F) in « fixed to fixed » (F2F) calls, up to 80% cheaper.
QuesCom 300, version 4.20 Product overview 2.5 Voice rate plans management This feature enables the optimisation of the use of the SIM cars and the GSM gateway use. Detailed management of GSM rate plans and/or prepaid cards. Routing by the best SIM card according the operator and the remaining credit. Minutes carrying forward. Minute/SMS management included in the bundle, Alert when credit is empty. 2.
QuesCom 300, version 4.20 Product overview 2.8 Least Cost Routing (LCR) The Least Cost Routing (LCR) feature may be used to modify a called number by adding/removing/replacing it or a portion of it. 2.9 QuesCom 300 configuration The QuesCom 300 includes by default: - 2 or 4 GSM channels - a slot tray for 12 SIM cards GSM channel add-on The 4 GSM channel add-on brings additional resources to base configuration above up to 6 or 8 GSM channels per QuesCom 300.
QuesCom 300, version 4.20 Product overview 3. Productivity Improvement features With a whole range of telecom services, sedentary and mobile co-workers are reachable wherever they are. 3.1 Mobility Services Pack The QuesCom 300 is the key device in your telephony organisation to achieve better productivity by integrating your mobile phones into your PBX environment and at the same time optimise your communication costs. The QuesCom 300 is delivered with 2 user licences.
QuesCom 300, version 4.20 Product overview 3.1.3 Mobile Extension The « Mobile User » uses a mobile phone – or any other phone – to « connect » to the QuesCom 300 Gateway by dialling a direct line number dedicated to « Mobility Services ». The Mobile User is automatically identified by the QuesCom 300 Gateway thanks to the phone number. After identification, the Mobile User accesses the main menu and listens to a tone.
QuesCom 300, version 4.20 Product overview Fax sending The use can send a fax from any Windows application by using the QuesCom printer driver (Virtual Printer Driver) Fax sending may be submitted for authorisation by password according the sender’s number (fax right management). The QuesCom 300 licensing allows by default 4 simultaneous faxes sending and receiving. This number can be increased by adding a voice module. Indicates that the message will be sent as FAX.
QuesCom 300, version 4.20 Product overview 3.2 Personal Call Manager Standard & Business CTI applications allow telephony features monitoring from any computer. Each Personal Call Manager Standard or Business user is subject to licence purchasing. Licences are available in packs of 5, 10, 25, 50, 75 or 100. 3.2.
QuesCom 300, version 4.20 Product overview 4. Features of Customer Satisfaction Improvement Customer Satisfaction Pack is a key solution that will efficiently and quickly fulfill the needs of enterprises that do not attend all calls or loose some of them. 4.1 Basic IVR feature It enables digits collecting after a voice announcement. Classic message may be replaced at the convenience of the QuesCom 300’s administrator. Basic IVR feature is limited to 2-level messages maximum.
QuesCom 300, version 4.20 Product overview 5. VoIP features The QuesCom 300 supports TCP/IP communication. H.323 (v2) and SIP compatible. Supported codecs: G.711, G.723, G.729. 5.1 Interconnection in VoIP The QuesCom 300 allows to: Build a communication between a “Master” and a “Slave” QuesCom appliance. (E.g. Master/Slave architecture used as GSM Gateway: GSM calls may need to be routed onto the other appliance whilst all local GSM ports are busy).
QuesCom 300, version 4.20 Product overview 6. Hardware overview 6.1 Physical overview of chassis Length: 335 mm Depth: 335 mm Height: 50 mm Weight: max. 5 kg 6.2 Network interface modularity 6.2.1 Slots for ISDN cards 1 slot is allocated to ISDN cards for connections to the PBX and public network. The available ISDN cards (which can be ordered) are BRI S/T 4 ports & PRI 2 ports: ISDN BRI (T0/S0) o Ports: 4 ports BRI S/T per card o Interface: Standard S/T, RJ45, upon request NT, TE.
QuesCom 300, version 4.20 Product overview 6.2.
QuesCom 300, version 4.20 Product overview 6.2.3 Slots and voice module overview 1 slot is allocated to 1 optional voice module. This voice module enables to enhance resources to manage faxes and the number of VoIP sessions depending on following specifications: Compatible with SIP protocols (use in User Agent or SIP Proxy Server mode) and H.323 (use in gateway H.323 or gatekeeper H.323 mode). Supported codecs: G.711 (Alaw and Ulaw), G.729 (annexes A, B and AB) & G.723 (5.3 and 6.3).
QuesCom 300, version 4.20 Product overview 7. Integration within a PBX environment 7.1 Easy, quick and transparent installation Easy, quick and transparent installation on the existing telephony system: neither alteration, replacement nor hardware or software update is required in the existing infrastructure. PBX-independent architecture: compatible with any ISDN PBX. Fixed-line phones (other than PBX phones) are not limited. 7.
QuesCom 300, version 4.20 Product overview 8. QuesCom 300 administration 8.1 Administration PC minimum hardware requirements Processor: Pentium III 850Mhz RAM: 256 Mb Hard drive: 1 Gb minimum O.S.: Windows 2000, NT, XP Browser: Internet Explorer 5.5 or later mandatory. 8.2 Available connection types Local administration via serial port RS232 is possible: connection of console cable included between the PC and the QuesCom 300, and use of HyperTerminal (Private Edition, recommended).
QuesCom 300, version 4.20 Product overview • Gateway - Software components information and parameters - Statistics - Gateway system events - Real time communication events - Real time GSM trunks monitoring - GSM signal quality monitoring - DSP resources monitoring Qportal access 8.5 Alarms and failure All errors are visible through the QuesCom Management Console. The gateway also has an SNMP MIB and can send SNMP traps to network management devices if configured.
QuesCom 300, version 4.20 Product overview 8.9 Traces The gateway logs all call details in a CDR (Call Detail Record) database and can produce a number of detailed reports. The details recorded are the called and calling party numbers, date and time of the call and its status (call connected, no response, engaged…) Summary views are available from the web interface and a number of more detailed filters can be defined.
