Warranty Information

(0.2mm).
4. This warranty applies only to first quality Quick•Step® brand product installed according to the
manufacturer’s recommended installation instructions in indoor residential spaces. We recommend using the
approved Quick•Step® Uniclic® accessories as they have been specifically designed and tested for use with
Quick•Step® flooring panels. The use of accessories other than Quick•Step® accessories might cause
damage to the Quick•Step® floor. In such cases, the warranty provided by Quick•Step® will be void. Proof
of compliance with the installation and maintenance instructions recommended by the manufacturer must be
provided if a claim is filed. These instructions are located inside 1 out of every 3 flooring cartons or in each
individual accessory package. If the instructions are not there, they should be requested from the
manufacturer, distributor or retailer. The instructions may also be viewed at www.quick-step.com. If
installation is not performed by the end user, at least one copy of the installation and maintenance
instructions and this residential warranty must be provided to the end user by the installer.
5. This warranty does not apply to laminate flooring that has been put to abnormal use or conditions or abused
in any way. “Abnormal use or conditions” includes, but is not limited to, water damage from plumbing, storm
or flood, damage from smoke, fire or other casualty events; damage caused by negligence, improper
alterations of the original manufactured product. “Abuse” is any use of the flooring that is unreasonable
considering the normal and expected uses of a laminate floor in a residential environment. The damage to
the product must be evident, measuring, per product unit (panel, accessory, etc.) at least 1.40 square
centimeter or 0.5 square inch, and must not be the result of abusive, abnormal conditions or accidents, such
as but not limited to, damage of mechanical nature, severe impact or scratches (caused by dragging objects
or furniture) or cutting. The feet of furniture must always be covered with appropriate protective material.
Chairs, sofas or furniture with castors must be fitted with soft rubber wheels, an adequate protective mat or
protective castor cups must be put under this furniture.
6. A suitable mat or sufficiently large transition area at the entrance door(s) must be used to prevent sand
and/or dust from damaging the flooring.
7. This warranty does not apply to damage from exposure to extreme heat, dryness, water saturation or stains
as a result of chemical or industrial products (other than recommended cleaning products). The floor may
not be installed in damp and/or humid areas, in extremely dry areas or areas where there are extremely
high temperatures (such as saunas or swimming pool areas).
8. This warranty excludes damage caused by water, including but not limited to natural disasters (i.e. floods),
naturally occurring conditions/accidents (i.e. appliance and plumbing failures), urine or standing water
(water that remains on the floor longer than 30 minutes).
9. This warranty excludes damage caused by water or moisture trapped beneath the floor due to improper sub-
flooring or underlayment including but not limited to damage from hydrostatic pressure (water or moisture
under the floor that is transmitted to the surface through exerted pressure) or other conditions that result in
water or moisture being below the floor.
10. This warranty excludes damage caused by moisture left on the floor (or on or around the skirting boards,
wall base or profiles), cleaning that is too wet and/or the use of inappropriate cleaning products. Prolonged
water exposure could damage your laminate flooring.
11. Flooring panels or accessories must be checked carefully for material defects before and during installation
and under sufficient lighting. Products with visible defects must not be installed under any circumstances.
The distributor or retailer must be informed in writing of such defects within 15 days. After this time has
elapsed, no further complaints will be accepted. Color and gloss issues resulting from material added to an
existing installation at a later date and non-warranty repairs are excluded from coverage.
12. Under no circumstances will Unilin Flooring be responsible for any loss of time, inconvenience, expenses,
costs or other consequential damages caused by or resulting directly or indirectly from a problem about
which a claim was made.
13. Unilin Flooring OFFERS NO OTHER WARRANTY, EXPRESS OR IMPLIED, THAN THE ONE DESCRIBED HEREIN,
INCLUDING ANY WARRANTY OF MERCHANTABILITY OR SUITABILITY OF THE PRODUCT FOR A PARTICULAR
PURPOSE, AND NO OTHER REMEDIES SHALL BE AVAILABLE EXCEPT FOR THOSE PROVIDED HEREIN. Some
states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitations or exclusions may not apply to you.
14. The general warranty and Uniclic® warranty periods are both pro rata ( 20 years for flooring and accessories
and 33 years for Uniclic® joint integrity). A pro rata warranty is one that provides for a refund or credit that
decreases according to a set formula as the warranty period progresses. The Quick-Step original warranty
value is reduced by the amount of time that you own it. When a claim is made, the value of the warranty
becomes a percentage of ownership per year based upon the 20 years for the general warranty for flooring
and accessories and/or 33 years on the integrity of the Uniclic® joint. Any services provided as part of this