Warranty Guide

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2018_0205_QS_LOW_WAR
Quick•Step Studio 5 Year Limited Commercial Warranty for Floor Installations Only
12. Flooring planks must be checked carefully for material defects before and during installation and under optimal
lighting conditions. Products with visible defects must not be installed under any circumstances. The retailer
must be informed in writing of such defects within 15 days. After this time has elapsed, no further complaints will
be accepted. Color and gloss differences resulting from material added to an existing installation at a later date
and from non-warranty repairs are excluded from coverage.
13. Under no circumstances will Quick•Step be responsible for any loss of time, inconvenience, expenses, costs or
other consequential damages caused by or resulting directly or indirectly from a problem about which a claim
was made.
14. Pro Ration of Warranty Period. The 5 Year Limited Commercial warranty is pro rata over 5 years. A pro rata
warranty is one that provides for a refund or credit that decreases according to a set formula as the warranty
period progresses. The Quick•Step Studio original warranty value is reduced by the amount of time that you own
it. When a claim is made, the value of the warranty becomes a percentage of ownership per year based upon the
5 years for the general warranty for flooring and on the integrity of the click-lock joint. Any services provided
as part of this warranty do not extend the original warranty period. If the product for which a claim is made is
no longer available, the customer will be able to choose a Quick•Step Studio product of equal value from the
current product range. Warranty coverage is limited to a one-time floor replacement.
For service under this warranty please contact your local Lowe’s store. Describe the problem and in many cases,
they can provide you with a solution.
For installation, maintenance and technical questions please call [phone].
Quick-Step Studio laminate flooring is manufactured by
Unilin Flooring North America LLC
550 Cloniger Drive
Thomasville, NC 27360
1
See General Terms and Conditions point 14
2
See General Terms and Conditions points 1 – 14
3
See General Terms and Conditions points 4 – 5
4
See General Terms and Conditions point 8
5
See General Terms and Conditions points 12
6
See General Terms and Conditions points 6 – 7