Warranty Guide

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2018_0205_QS_LOW_WAR
Quick•Step Studio 5 Year Limited Commercial Warranty for Floor Installations Only
General Terms and Conditions for Commercial Warranty
Quick•Step Studio flooring carries the specific warranties listed above. In addition to the requirements specified
for each of those particular warranties, the following general terms and conditions also apply. If you have
questions regarding the warranty information, please contact your Lowe’s store, the manufacturer or our website
QuickStepatLowes.com.
1. This warranty applies only to the first owner and the first installation of the product and may not be transferred.
The “first owner” is the person stated as the buyer on the purchase document(s). This warranty applies only
to first quality Quick•Step Studio brand product purchases made after the edition date of these warranty
conditions for the designated time period when the product is installed according to the manufacturer’s
recommended installation instructions.
2. This product warranty only applies to defects inherent to the material supplied. This means any material or
production defects, acknowledged by the manufacturer. It includes the delamination or reduced resistance of
the wear layer, but does not include, in beveled-edge products, wear along the edges of the panels less than
3/16” (5mm) from the edge. Quick•Step will repair or replace the material only, at its option. When replacement
of the flooring is made, only new planks from the current product range at the time the complaint is upheld will
be supplied by the manufacturer. There will be no other form of compensation. Quick•Step is not responsible
for labor charges, installation charges, or similar costs. Responsibility under this warranty only applies to hidden
defects. These are defects that were not visible before or during the installation of the laminate floor. Visibly
defective panels should never be installed. Quick•Step can never be held liable and is not responsible for any
secondary damage or consequential damages.
3. This warranty does not cover damage to the product caused by installation errors. The product must be installed
following the Quick•Step Studio installation instructions using approved accessories.
4. The joint integrity warranty on the click-lock joint only applies to permanent open joints greater than 0.01 inches
(0.2mm).
5. This warranty applies only to Quick•Step Studio brand product installed according to the manufacturer’s
recommended installation instructions in indoor climate controlled spaces. Proof of compliance with the
installation and maintenance instructions recommended by the manufacturer must be provided if a claim is
filed. The installation instructions are included in the cartons of product or may be obtained by contacting your
Lowe’s store. The instructions may also be viewed at QuickStepatLowes.com. If installation is not performed by
the end user, at least one copy of the installation and maintenance instructions and this commercial warranty
must be provided to the end user by the installer. Metal, vinyl or other appropriate transitions must be used for
commercial applications.
6. This warranty does not apply to laminate flooring that has been put to abnormal use or conditions or abused
in any way. “Abnormal use or conditions” includes, but is not limited to, water damage from plumbing, storm or
flood; damage from smoke, fire or other casualty events; damage caused by negligence; improper alterations
of the original manufactured product. “Abuse” is any use of the flooring that is unreasonable considering the
normal and expected uses of a laminate floor in a light/medium commercial environment. The damage to the
product must be evident, measuring, per product unit (panel, accessory, etc.) at least 1.40 square centimeter
or 0.5 square inch, and must not be the result of abusive, abnormal conditions or accidents, such as but not
limited to, damage of mechanical nature, severe impact or scratches (caused by dragging objects or furniture)
or cutting. The feet of furniture must always be covered with appropriate protective (felt or rubber) material.
Chairs, sofas or furniture with casters must be fitted with soft rubber (not plastic or metal) wheels (suitable for
hardwood flooring), or an adequate protective mat or protective caster cups must be put under this furniture.
7. A suitable mat or a sufficiently large transition area at the entrance door(s) must be used to prevent sand and/or
dust from damaging the flooring. Gloss or sheen reduction is not surface wear, and scratching during and after
installation is not covered. For commercial applications, superficial surface scratches as a result of daily use have
to be accepted.
8. This warranty does not apply to damage from exposure to extreme heat, dryness, water saturation or stains
as a result of chemical or industrial products (other than recommended cleaning products). The floor may
not be installed in damp and/or humid areas, in extremely dry areas or areas where there are extremely high
temperatures (such as saunas or swimming pool areas).
9. This warranty excludes damage caused by water or moisture on the surface of the floor or on the plank edges.
10. This warranty excludes damage caused by water or moisture trapped beneath the floor due to improper sub-
flooring or underlayment including but not limited to damage from hydrostatic pressure (water or moisture
under the floor that is transmitted to the surface through exerted pressure) or other conditions that result in
water or moisture being below the floor.
11. This warranty excludes damage caused by moisture left on the floor, overly wet cleaning and/or the use of
inappropriate cleaning products. Prolonged water exposure could damage your laminate flooring.