Warranty Guide

Quick•Step Studio Limited Lifetime
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Residential Warranty for Floor Installations Only
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2018_0205_QS_LOW_WAR
2. This product warranty only applies to defects inherent to the material supplied. This means any material or
production defects, acknowledged by the manufacturer. It includes the delamination or reduced resistance of
the wear layer, but does not include, in beveled-edge products, wear along the edges of the panels less than
3/16" (5mm) from the edge. Quick•Step will repair or replace the product, at its option. When replacement of
the flooring is made, only new planks from the current product range at the time the complaint is upheld will be
supplied by the manufacturer. There will be no other form of compensation. Responsibility under this warranty
only applies to hidden defects. These are defects that were not visible before or during the installation of the
laminate floor. Visibly defective panels should never be installed. If the product was originally professionally
installed, Quick•Step will cover reasonable labor costs. Quick•Step can never be held liable and is not
responsible for any secondary damage or consequential damages.
3. This warranty does not cover damage to the product caused by installation errors. The product must be installed
following the Quick•Step Studio installation instructions using approved accessories.
4. The lifetime locking warranty on the click-lock joint only applies to open joints greater than 0.01 inches (0.2mm).
5. This warranty applies only to Quick•Step Studio brand product installed according to the manufacturer’s
recommended installation instructions in indoor climate controlled residential spaces. Proof of compliance with
the installation and maintenance instructions recommended by the manufacturer must be provided if a claim is
filed. The installation instructions are included in the cartons of product or may be obtained by contacting your
Lowe’s store. The instructions may also be viewed at QuickStepatLowes.com. If installation is not performed
by the end user, at least one copy of the installation and maintenance instructions and this residential warranty
must be provided to the end user by the installer.
6. This warranty does not apply to laminate flooring that has been put to abnormal use or conditions or abused
in any way. “Abnormal use or conditions” includes, but is not limited to, water damage from plumbing, storm or
flood; damage from smoke, fire or other casualty events; damage caused by negligence; improper alterations
of the original manufactured product. “Abuse” is any use of the flooring that is unreasonable considering the
normal and expected uses of a laminate floor in a residential environment. The damage to the product must be
evident, measuring, per product unit (plank) at least 1.40 square centimeter or 0.5 square inch, and must not be
the result of abusive, abnormal conditions or accidents, such as but not limited to, damage of mechanical nature,
severe impact or scratches (caused by dragging objects or furniture) or cutting. The feet of furniture must
always be covered with appropriate protective material. Chairs, sofas or furniture with castors must be fitted
with soft rubber (not plastic or metal) wheels (suitable for hardwood flooring), or an adequate protective mat or
protective castor cups must be put under this furniture.
7. A suitable mat or sufficiently large transition area at the entrance door(s) must be used to prevent sand and/or
dust from damaging the flooring. Scratching during and after installation is not covered. Gloss reduction is not
surface wear.
8. This warranty does not apply to damage from exposure to extreme heat, dryness, water saturation or stains
as a result of chemical or industrial products (other than recommended cleaning products). The floor may
not be installed in damp and/or humid areas, in extremely dry areas or areas where there are extremely high
temperatures (such as saunas or swimming pool areas).
9. The water resistance warranty does not apply to damage caused by events beyond everyday household spills
including, but not limited to, flooding, standing water (water that remains on the floor longer than 30 minutes),
leaking pipes, mechanical failures, appliance leaks or urine. The water resistance warranty does not apply to
beveled edge products when used in bathrooms.
10. This warranty excludes damage caused by water or moisture trapped beneath the floor due to improper
subflooring or underlayment including but not limited to damage from hydrostatic pressure (water or moisture
under the floor that is transmitted to the surface through exerted pressure) or other conditions that result in
water or moisture being below the floor.
11. This warranty excludes damage caused by moisture left on the floor, overly wet cleaning and/or the use of
inappropriate cleaning products. Prolonged water exposure could damage your laminate flooring.
12. Flooring planks must be checked carefully for material defects before and during installation and under
sufficient lighting. Products with visible defects must not be installed under any circumstances. The
manufacturer or retailer must be informed in writing of such defects within 15 days. After this time has elapsed,
no further complaints will be accepted. Color and gloss differences resulting from material added to an existing
installation at a later date and non-warranty repairs are excluded from coverage.
13. Under no circumstances will Quick•Step be responsible for any loss of time, inconvenience, expenses, costs or other
consequential damages caused by or resulting directly or indirectly from a problem about which a claim was made.
14. Pro Ration of Warranty Period. The Limited Lifetime Residential warranty period is pro rata over 33 years. A
pro rata warranty is one that provides for a refund or credit that decreases according to a set formula as the
warranty period progresses. The Quick•Step Studio original warranty value is reduced by the amount of time
that you own it. When a claim is made, the value of the warranty becomes a percentage of ownership per year
based upon the 33 years for the general warranty for flooring and/or 33 years on the integrity of the click-lock
joint. Any services provided as part of this warranty do not extend the original warranty period. If the product
for which a claim is made is no longer available, the customer will be able to choose a Quick•Step Studio product
of equal value from the current product range. Warranty coverage is limited to a one-time floor replacement.