Warranty Guide

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0477_2020_SV_3/18
4. This warranty does not apply to laminate ooring that has been put to abnormal use or conditions or abused in any
way, which includes, but is not limited to moisture damage from plumbing, storm, ood or pet urine; damage from
smoke, re or other casualty events; damage caused by negligence; improper alterations of the original manufac-
tured product; damage from use of the ooring that is unreasonable considering the normal and expected uses of
a laminate oor in a residential environment; damage of mechanical nature, severe impact or scratches (caused by
dragging objects or furniture) or cutting; damage caused by water or moisture trapped beneath the oor due to im-
proper walls or underlayment, including but not limited to damage from hydrostatic pressure (water or moisture on
the wall behind the product that is transmitted to the surface through exerted pressure) or other conditions that re-
sult in water or moisture behind the oor; or damage caused by moisture left on the oor around the wall base and
trims. Do not use this product as a backsplash or otherwise install near sinks or other wet work areas. The damage
to the product must be evident, measuring per product unit (plank, accessory, etc.) at least 1.40 square centimeters
or 0.5 square inch.
5. These limited warranties apply to vertical wall installations only. They do not apply to oor installations. Other hori-
zontal uses of this product are not covered by these limited warranties. Never install this product on a ceiling or as a
countertop.
6. This warranty applies only to Quick•Step Studio brand product installed according to the manufacturer’s recom-
mended wall installation instructions in indoor climate controlled residential spaces. The use of accessories other
than Quick•Step approved items may cause damage to the Quick•Step Studio oor. Proof of compliance with the
installation and maintenance instructions must be provided if a claim is led.
7. This warranty does not apply to damage from exposure to extreme heat, dryness, or stains as a result of chemical
or industrial products (other than recommended cleaning products). The ooring may not be installed in damp and/
or humid areas, in extremely dry areas, or areas where there are extremely high temperatures (such as saunas or
swimming pool areas).
8. Pro Ration of Warranty Period: The Limited Lifetime Residential warranty period is prorated. The prorated war-
ranty is one that provides for a refund or credit that decreases according to a set formula as follows
Material Proration
1st year 100% 6th year 100% 11th year 80% 16th year 30%
2nd year 100% 7th year 90% 12th year 70% 17th year 25%
3rd year 100% 8th year 90% 13th year 60% 18th year 20%
4th year 100% 9th year 90% 14th year 50% 19th year 15%
5th year 100% 10th year 90% 15th year 40% 20th year 10%
No Implied Warranties/Special Damages
ALL IMPLIED WARRANTIES WHICH MAY ARISE BY IMPLICATION OF LAW OR APPLICATION OF COURSE
OF DEALING OR USAGE OF TRADE—INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MER-
CHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE— ARE EXPRESSLY EXCLUDED. NO WARRAN-
TIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, EXTEND BEYOND THOSE EXPRESSLY SET FORTH
IN THIS WARRANTY BROCHURE, AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED. Implied
warranties refer to ones that the law presumes to have been given by the seller even though they are not set out in
writing. QUICK•STEP SHALL NOT BE LIABLE FOR AND WILL NOT PAY CONSEQUENTIAL, INCIDENTAL OR
SPECIAL DAMAGES OF ANY KIND WHATSOEVER UNDER THIS WARRANTY. PLEASE NOTE: Some states do
not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied
warranty lasts, so the above limitation or exclusion may not apply to you. Except for these rights, the remedies pro-
vided under these warranties state the entire limit of Quick•Step’s responsibilities.
For service under this warranty please contact your local Lowe’s store. Describe the problem and in many cases, they
can provide you with a solution.
For installation, maintenance and technical questions please call [phone].
Quick-Step Studio laminate ooring is manufactured by
Unilin Flooring North America LLC
550 Cloniger Drive
Thomasville, NC 27360
Edition Date: 04/01/2020