Warranty Guide

UNDERLAYMENT TRANSFERRABLE LIFETIME WARRANTY
MP GLOBAL PRODUCTS (THE “MANUFACTURER”) WARRANTS TO THE ORIGINAL PURCHASER OF QUIETWALK LUXURY VINYL UNDERLAYMENT (THE
“OWNER”) THAT THIS QUIETWALK LUXURY VINYL UNDERLAYMENT FOR GLUED-DOWN OR FLOATING VINYL PLANKS/TILES (THE “PRODUCT”): (I) WILL
PERFORM AS AN ACOUSTICAL UNDERLAYMENT; (II) WILL BE FREE FROM DEFECTS IN MANUFACTURING, MATERIALS AND WORKMANSHIP; AND (III)
WILL PREVENT DAMAGE TO THE INSTALLED VINYL PLANKS/TILES FLOORING FROM CONCRETE SUB-FLOOR MOISTURE (INCLUDING EXCESSIVE
ALKALINITY) FOR VAPOR EMISSIONS UP TO THREE (3) LBS/1,000SQFT/24HRS. MANUFACTURER FURTHER WARRANTS THAT THE PRODUCT WILL
ABSORB AND ALLOW DISPERSION THROUGHOUT THE PRODUCT OF WATER MOISTURE CAUSED BY NORMAL SPILLS, LEAKS, SWEATING, AND OTHER
NORMAL ENVIRONMENTAL CONDITIONS, EXCLUDING WATER MOISTURE OR WATER ACCUMULATIONS CAUSED BY FLOOD, FIRE, NATURAL DISASTER,
OWNER NEGLIGENCE OR NEGLECT, FROZEN OR BROKEN PIPES, OR SIMILAR EVENTS WHICH RESULT IN DAMAGE OR ARE SUBJECT TO INSURANCE
COVERAGE. PROVIDED, HOWEVER, THAT SUCH WARRANTY SHALL NOT COVER WATER ACCUMULATIONS THAT: 1) EXCEED ONE HALF (1/2) GALLON
PER A TWENTY-FOUR HOUR PERIOD PER THREE HUNDRED (300) SQUARE FEET OF PRODUCT; OR, 2) ARE ALLOWED TO CONTINUE TO ACCUMULATE
FOR MORE THAN 7 CONSECUTIVE DAYS. THIS LIMITED WARRANTY IS IN EFFECT FOR AS LONG AS THE OWNER OWNS THE PREMISES AT WHICH
THE PRODUCT HAS BEEN INSTALLED (THE “LIMITED WARRANTY PERIOD”) AND AS LONG AS THE PRODUCT IS INSTALLED WITHIN ONE (1) YEAR OF
THE DATE OF PURCHASE OF THE PRODUCT. FOR THE LIMITED WARRANTY IN SUBSECTION (III) TO BE IN EFFECT, THE OWNER MUST PERFORM,
THROUGH A REPUTABLE PROVIDER, A CALCIUM CHLORIDE MOISTURE TEST ON THE SUBFLOORS PRIOR TO INSTALLATION, THE WRITTEN RESULTS
OF WHICH MUST BE DELIVERED TO THE MANUFACTURER WITH THE WARRANTY CLAIM WITHIN THE LIMITED WARRANTY PERIOD.
IN THE EVENT OF A DEFECT, MALFUNCTION OR OTHER FAILURE OF THE PRODUCT (NOT OTHERWISE EXCLUDED BELOW). THE MANUFACTURER
WILL REMEDY THE DEFECT OR FAILURE WITHOUT CHARGE TO THE CONSUMER PROVIDED NOTICE OF THE WARRANTY CLAIM IN THE MANNER
PROVIDED BELOW IS RECEIVED BY MANUFACTURER WITHIN THE LIMITED WARRANTY PERIOD. THE REMEDY FOR ANY SUCH DEFECT, FAILURE OR
MALFUNCTION IS LIMITED, AT MANUFACTURERS OPTION, TO THE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE OF THE PRODUCT.
THE REPAIR OR REPLACEMENT OPTIONS INCLUDE THE REPLACEMENT COST OF THE PRODUCT AND REASONABLE LABOR COSTS TO PERFORM
THE REPLACEMENT OR REPAIR, AS WELL AS REASONABLE MATERIAL COSTS TO REPLACE OR REPAIR ANY VINYL PLANKS OR TILES THAT ARE
DAMAGED BY THE PRODUCT OR DURING REASONABLE EFFORTS TO REPAIR OR REPLACE THE PRODUCT.
IF MANUFACTURER ELECTS THE REMEDY OF REPAIR AND AFTER A REASONABLE NUMBER OF ATTEMPTS BY MANUFACTURER TO REPAIR THE
DEFECT, MALFUNCTION OR OTHER FAILURE, THIS ELECTED REMEDY FAILS OF ITS ESSENTIAL PURPOSE, THE OWNER IS ENTITLED TO ELECT
EITHER A REFUND OF THE ORIGINAL PURCHASE PRICE OF THE PRODUCT OR THE REPLACEMENT OF THE PRODUCT WITH A PRODUCT OF LIKE
GRADE AND QUALITY.
IF MANUFACTURER DETERMINES THAT A DEFECT IN QUIETWALK LUXURY VINYLUNDERLAYMENT CAUSED A FAILURE OF THE OVERLYING FLOOR
COVERING, MANUFACTURER WILL PROVIDE MATERIALS EITHER TO REPAIR OR REPLACE THE DEFECTIVE AREA OF THE FLOOR AT OUR OPTION.
IF THE FLOOR WAS PROFESSIONALLY INSTALLED, MANUFACTURER ALSO WILL PAY REASONABLE LABOR COSTS TO REPAIR OR REPLACE THE
DEFECTIVE AREA OF YOUR FLOOR.
THIS LIMITED WARRANTY IS FURTHER SUBJECT TO THE CONDITIONS, LIMITATIONS, AND EXCLUSIONS PROVIDED ON THE MANUFACTURER
WARRANTY SHEET. FOR A COPY OF THE COMPLETE WARRANTY, CONTACT MP GLOBAL PRODUCT [phone].