User's Manual
Table Of Contents
- Federal Communication Commission (FCC) Compliance
- Industry Canada Compliance
- Overview
- Intended Audience
- Additional Detailed Documentation
- Contact Information
- Product Warranty
- Chapter 1
- Introduction
- Central Server and Client Computers
- 9450 System
- Exit Alarm Controller
- Card Reader Access Device
- The Exit Alarm Zone
- Exit Alarm Receiver
- Magnetic Reed Switch
- CodeLock Electromagnetic Lock
- Alarming Band Receivers
- Alarming Band Zone
- Quick Look Display
- Transmitters
- Wander Management Transmitter
- Alarming Band Transmitters
- Mother Transmitter
- 9600 QR System
- Gateway
- Router
- Universal Transceiver
- Pendant Transceivers
- Pull-Cords
- Check-in Pull Cord
- Nurse Call
- Smoke Detector
- Asset Transceiver
- Door/Window Transceivers
- Reset Button
- Fall Management Systems
- Sensor Pads
- Using the Fall Management System
- Pagers and Walkie-Talkies
- Event Paging
- Pager Delays, Retries and Escalation
- Walkie-Talkie System
- Chapter 2
- Introductions
- Start the Software
- Window Conventions
- Touchscreen Monitor
- Map Orientation
- Ruleset for Displaying Patient Name
- The Main Window
- The Menu Bar
- Monitor
- Tools
- Paging
- Asset
- Help
- Top Toolbar
- Bottom Toolbar
- Low Battery Icon
- Chapter 3
- Introduction
- Commonly Used Terms
- Login and Passwords
- Units
- Supervised Transmitters
- Global Lockdown
- Common Operations
- Admit
- Patient Admit Information Window
- Asset Admit Information Window
- Discharge
- Escort
- Transfer
- Adjust
- Reports
- Silence
- Chapter 4
- Introduction
- Events
- Devices Displayed on the Map
- Devices Assigned to a Room
- Event Types
- Event Information Window
- Event Information Window Properties
- Red Alarms
- Door Alarm
- Exit Alarm (Wide Gap)
- Smoke Alarm
- Perimeter Alarm
- Cut Band Alarm
- Mismatch Alarm
- Match Alarm
- Link Alarm
- Check Alarm
- Check Transmitter Alarm
- Assistance Required
- Server Missing
- Yellow Alarms
- Client Missing
- Device Fault
- Low Battery
- Blue Alarms
- Door Alarm
- Cut Band Alarm
- Check Transmitter Alarm
- White and Light Blue Alarms
- Auto-enroll (White Alarm only)
- Escort to Expire
- Escort Expired
- Transfer to Expire
- Transfer Expired
- Discharge Expired
- Adjust Expired (White Alarm only)
- Begin Adjust (White Alarm only)
- Admit Complete
- Discharge Complete
- Escort Complete
- Transfer Complete
- Adjust Compete (White Alarm only)
- Chapter 5
- Introduction
- Reports
- Viewing a Report
- Reports Toolbar
- System Reports
- Response Time
- Activities Report
- Alarm Report
- Alarm Response Report
- All Activities Report
- JCAHO Report
- JCAHO Assistance Report
- Alarm Activities Report
- Census Report
- Auto Enrolled History Report
- Adjusted Bands Report
- Transfer Report
- Escort Report
- Discharge Report
- Staff Drill Report
- System Maintenance Report
- Low Batteries Report
- Device Fault Report
- Device Hardware Report
- Transmitter Report
- Users Report
- Training Report
- User Training Report
- All Other Reasons Report
- Links Report
- Links Activities Report
- Patient Reports
- Review Info Report
- Review Activity Report
- Review Response Report
- Asset Reports
- Asset Transmitter Report
- Asset Activities Report
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 75
Event Types
Assistance Required
An Assistance Required alarm occurs when a patient presses a button or pulls the cord on a device. The Alarm
message will remain until the alarming device is reset. An Assistance Required alarm is also activated in response to
a Fall Management System alert.
To respond to an Assistance Required Alarm
1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area.
2. Locate the alarming device. Assistance Required Alarms must be reset at the alarming device.
3. Reset the alarming device. The system records the event as a Reset when the alarming device is reset.
4. If responding to a Fall Management System alert, the system will automatically reset and begin
monitoring once the patient is placed back on the Sensor Pad (refer to “Using the Fall Management
System” on page 22).
5. If the Enforce JCAHO feature is activated, you must select an Event Cause once the alarming device
has been reset. When you reset the alarming device, the Red Alarm changes to a White Alarm in the
Alarm Message Box.
6. From the Client computer, click anywhere in the Assistance Required Alarm Message Box to access the
Event Information window.
7. Select one of the following event causes:
• Fall —the patient had fallen and needed assistance.
• Wat er—the patient required water.
• Food—the patient required food.
• Ta l k -—the patient had matters to discuss with the attendant.
• Bathroom—the patient required bathroom assistance.
• Tes t —the system was being tested.
• Other—opens a Clear Reason window, user must enter the cause in this window.
You cannot clear an event until you select the appropriate cause for the event. The event is cleared from
the Event List of every Client computer configured to monitor the unit.
NOTE: You can click Silence to stop the alarm sound at the Central Server or Client
computer. The alarm is silenced, at that computer only, for the configured length of time;
however, the event still appears in the Event List. The next event automatically restarts the
alarm sound.