Series 5.
Series 5.0 Software User Guide Supports the 9450, 9600 Quick Response and Fall Management Systems PN: 0510-1059-A_DRAFT Release Date: 01/10/07 Users must read this guide before using the Product.
Copyright 2007 by RF Technologies, Inc. All Rights Reserved. No Part of this work may be reproduced or copied in any form or by any means without written permission from RF Technologies, Inc.
Important Warnings It is important for your facility to implement and enforce the following WARNINGS in order to keep all equipment functioning properly. WARNING INSTALLATION AND CONFIGURATION—It is the responsibility of the facility to follow the installation instructions carefully, as outlined in the Series 5.0 Software Administrator Guide, and to use the components and supplies specified by RF Technologies, Inc. for all installations.
Compliance Federal Communication Commission (FCC) Compliance This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Industry Canada Compliance Changes or modifications not expressly approved by RF Technologies could void the user’s authority to operate the equipment. The Term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
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Contents Preface 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additional Detailed Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 9600 QR System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Universal Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pendant Transceivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 3 Using the Software . . . . . . . . . . . . . . . . . . . Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Commonly Used Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Login and Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supervised Transmitters . . .
Contents Server Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Yellow Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Client Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Device Fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Low Battery . . . . .
Contents Transfer Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Escort Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Discharge Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Staff Drill Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Preface Overview This guide provides detailed information about the Series 5.0 Software, using the software and using system reports. It also provides an overview of the 9450 and 9600 QR Systems as well as an equipment overview. The Series 5.0 Software supports the 9450 System and the 9600 QR System. The 9450 System monitors doors, elevators, hallways, and stairwells, to assist staff in monitoring patients and assets in a facility.
Preface Intended Audience The Series 5.0 Software User Guide is intended for users who use the software. It includes detailed information about the 9450 and 9600 QR Systems, the software, and how to use the software. This guide is intended to be used in conjunction with the Series 5.0 Administrator’s Guide along with other user and installation guides when specified.
Contact Information Contact Information For more information about RF Technologies, Inc. products, go to www.rft.com. For technical support, contact the Customer Support Team at (800) 669-9946 or (262) 790-1771. For questions or comments about the System Documentation, contact the RF Technologies Technical Publications team at techpubs@rft.com. Product Warranty Product Warranty information can be found on the System Documentation CD-ROM or with your original system proposal and invoice. Series 5.
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Chapter 1 Equipment Overview Introduction This chapter provides equipment overviews of the devices supported by the system. It also provides details of the Central Server and Client computers used to run the software as well as Pagers and Walkie-Talkie information. Central Server and Client Computers The Central Server is a PC-compatible computer that runs the software. It contains the database and provides communication with devices in the system as well as the Client computer(s).
Chapter 1: Equipment Overview 9450 System There are many transmitters and devices that can be used with the software. The transmitters and devices in this section are supported by the 9450 System running the Series 5.0 Software application. The 9450 System consist of the following equipment.
9450 System Card Reader Access Device The Card Reader Access device can be connected to the Exit Alarm Controllers in order to use access cards for triggering bypass cycles and resetting alarms on the Exit Alarm Controller. The Card Reader is interfaced through an RS-232 serial communications port between the Card Reader and the Exit Alarm Controller. The Card Reader and the Exit Alarm Controller may share a common power supply feed.
Chapter 1: Equipment Overview Magnetic Reed Switch The Magnetic Reed Switch triggers an alarm when a transmitter is in the Exit Zone and the door is open. The Magnetic Reed Switch should be mounted at the top of a door near the non-hinged edge. It comes in two pieces: a switch and a magnet. The switch is mounted on the door frame; the magnet is attached directly to the door. When normally closed (NC) reed switches are used on a double door, connect the switches in series.
9450 System Alarming Band Receivers Alarming Band Receivers are placed strategically throughout the monitoring area to receive signals from the alarming band transmitters worn by patients. If the Cut Band feature is enabled, the system alerts staff if the banding material that holds the transmitter to the patient is tampered with, cut, or opened without authorization.
Chapter 1: Equipment Overview Transmitters Wander Management Transmitter A Wander Management transmitter is a wireless, mobile transmitter that can be worn around the wrist or ankle. An event is reported in the Event list when a patient attempts to leave an Exit Zone. Alarming Band Transmitters Alarming band transmitters are placed on the ankle or wrist of a patient. The transmitter becomes active one minute after the banding material is connected.
9450 System Mother Transmitter A Mother transmitter is placed on the wrist of a new mother and then linked to an Infant transmitter. When the Infant transmitter is in contact with the Mother transmitter, the Mother transmitter flashes Green LED to indicate that the Infant and Mother transmitters match. If there is a mismatch, meaning the Infant and Mother transmitters do not match, the Mother transmitter flashes the Red LED three times, and sounds a three beep alarm.
Chapter 1: Equipment Overview 9600 QR System Transceivers are devices that transmit and receive data. The transceivers and devices listed in this section are supported by the 9600 QR System running the Series 5.0 Software application. The 9600 QR system includes transceivers that are carried by the patient and fixed devices. A fixed device is a stationary device that is assigned to a room or a unit. This device is not transported with the patient but stays in the unit to which it is assigned.
9600 QR System Router Routers receive signals from transceivers, add location data and re-transmit them to the Gateway. If your facility requires the use of Routers with your system, install them according to the floor plan you received. Mount the enclosures as high on the wall as possible. Two factors that affect the placement of Routers are the availability of a power source and sufficient coverage for the supervision of transceivers.
Chapter 1: Equipment Overview Pendant Transceivers A Pendant transceiver is a wireless, mobile transceiver that can be worn around the neck or wrist, or attached to a belt. To prevent damage to the Pendant transceiver, avoid any submersion or submersion deeper than one foot. The Pendant is supervised; if no information is received by the system from the Gateway for a specified number of minutes, a Device Fault alarm is generated in the Event List.
9600 QR System Pull-Cords A Pull Cord is usually mounted on the wall. It is suitable for use in close proximity to showers or baths; however, to prevent damage, avoid any submersion. An Assistance Required alarm event is reported in the Event List when a patient pulls a cord. The Pull Cord is supervised; a routine signal is sent from the transceiver and if the signal is not received by the system, a Device Fault event is generated in the Event List.
Chapter 1: Equipment Overview To set up the Pull Cord for use 1. Activate the Pull Cord by pulling the cord. If the Pull Cord is working properly, an Assistance Required alarm event will be listed on the Event List at the Central Server. The system senses the Pull Cord when it goes into alarm and adds it to its list of devices. 2. Reset the Pull Cord by rotating the red emergency lever back to the UP position. The alarm event will automatically clear from the Event List at the Central Server.
9600 QR System To set up the Nurse Call for use 1. Activate the Nurse Call by pressing the button. If the Nurse Call is working properly, an Assistance Required alarm event will be listed on the Event List at the Central Server. The system senses the Nurse Call when it goes into alarm and adds it to its list of devices. 2. Reset the Nurse Call by pulling the button back to the UP position. The alarm event will automatically clear from the Event List at the Central Server.
Chapter 1: Equipment Overview To set up the Smoke Detector for use with your software 1. Mount and test the Smoke Detector according to the manufacturer’s instructions. 2. Activate the Smoke Detector by placing it in alarm. Press the Test/Silence button until the LED lights or the sounder activates (about 4 seconds). 3. If the Smoke Detector is working properly, a Smoke alarm event will be listed on the Event List at the Central Server.
9600 QR System Door/Window Transceivers A Door/Window transceiver is a unit that protects a door or window against unauthorized egress. An Exit alarm event is reported in the Event List when a monitored door or window is opened. The alarm automatically clears when the door or window is closed. The Door/Window transceiver is supervised; if no information is received by the system from the transceiver for a specified number of minutes, a Device Fault alarm is generated in the Event List.
Chapter 1: Equipment Overview To set up the Door/Window Transceiver for use 1. Activate the Door/Window transceiver by opening the door or window. If the transceiver is working properly, an Exit alarm event will be listed on the Event List at the Central Server. The system senses the Door/Window transceiver when it goes into alarm and adds it to its list of devices. 2. Reset the Door/Window transceiver by closing the door or window and pressing the EMERGENCY reset button if applicable.
Fall Management Systems Fall Management Systems The Fall Management System provides restraint-free monitoring of a patient who may try to leave a bed or chair without assistance. The Fall Management System can be configured to interface with the software along with your facility’s nurse call system. An Assistance Required alarm is activated in response to a Fall Management System alert when interfaced with the Series 5.0 Software.
Chapter 1: Equipment Overview Control Unit The Control Unit is connected to a Sensor Pad and attached to a patient’s bed or chair, out of reach of the patient. If a patient attempts to get up, the Control Unit sounds an alert. An alert can be annunciated in the form of a buzzer. Staff can also be alerted via your facility’s nurse call system or the software. An Assistance Required alarm is activated in response to a Fall Management System alert when interfaced with the Series 5.0 Software.
Pagers and Walkie-Talkies Pagers and Walkie-Talkies Event Paging The Event Paging system allows staff members to wear pagers that indicate system events. When an event occurs, the designated staff is summoned, via pager, to respond to the situation. Each pager can be assigned to a paging group, which can be configured to send pages to multiple pagers at the same time. A Page Unit is the top tier of the Event Paging system.
Chapter 1: Equipment Overview Walkie-Talkie System The Walkie-Talkie system alerts staff members when specific events occur. Staff members equipped with a walkietalkie will receive an audible message for triggered events. Triggering events for the walkie-talkie are configured in the Configuration menu. The options are: Assistance Required, Check Transmitter, Cut Band Alarm, and Door Alarm.
Chapter 2 Software Features Introductions This chapter provides details about starting the software and features of the software. It describes the use of the touchscreen monitor, the window conventions and the Main operating window. From the Main Window you can access menu items and toolbars necessary to operate your system. Start the Software After installation, the software automatically starts when you turn on the computer.
Chapter 2: Software Features Window Conventions When you perform a function using the software, a window appears. Here, you can enter data or select options. The software is designed for use with a touchscreen monitor. The user buttons are large and easy to use. All daily functions, such as admitting and transferring, can be performed using the touchscreen monitor; configuration operations may require you to use the keyboard and mouse. For more information about configuration options, see the Series 5.
Touchscreen Monitor Touchscreen Monitor An on-screen keyboard is available to fully utilize the monitor. Simply use the keyboard on the screen as you would use a keyboard connected to a computer. The on-screen keyboard can be turned off by deselecting the Display Virtual Keyboard check box found under Tools >>Client Properties >> Display. FIGURE 2.3: On Screen Keyboard Series 5.
Chapter 2: Software Features Map Orientation Maps can be rotated for visual orientation of the unit. Icons distributed on the map represent the location of each device assigned to the unit. Icons do not move from the their original placement on the map; they rotate with the map. An indication of where you are, based on the placement of the computer at the time of configuration, is also displayed on the map. To rotate the Map displayed on the client computer 1.
Ruleset for Displaying Patient Name Ruleset for Displaying Patient Name The ruleset for displaying the patient’s name on the Quick Look Display, Pager and in the Alarm Message Box on the central server and client computer(s) is based on the patient information entered during the admit process and whether the HIPAA option is enabled in the software (refer to the Series 5.0 Software Administrator Guide). When HIPAA is enabled, the patient’s name is not shown on the Quick Look Display.
Chapter 2: Software Features The Main Window When the software is started, the main window appears. It contains all the necessary information to operate your system. Top Toolbar Menu Bar Event List Bottom Toolbar Click to open the Low Batteries Report (only appears when there are low batteries in the system.) FIGURE 2.5: Main Window 30 Series 5.
The Main Window The Menu Bar The Menu Bar contains selections which provide shortcuts directly to certain tasks. Monitor EXIT—Selecting Exit closes the software application. When the software application is closed, indicators of alarms and events will not be seen at the computer. Important! Only close the software application if instructed to do so by authorized staff. Tools CLIENT PROPERTIES—The settings or properties for the Client computer are defined here by the System Administrator.
Chapter 2: Software Features Paging SEND PAGE—This feature allows you to send a page to a staff member. This feature is configured by the System Administrator and can only be used if you currently use pagers with your system. For more information, see the Series 5.0 Software Administrator Guide. CHANGE PAGING SHIFT—It maybe necessary to change an alarm group’s work shift. Use this feature to select a different alarm group and work shift.
The Main Window Top Toolbar The top toolbar contains icons that provide shortcuts directly to commonly used tasks ADMIT—Click to access the Admit Information window. This is where you enter a new patient or asset into the system. This selection is also used to update existing patients or assets. DISCHARGE—Click to access the Discharge window. This allows you to take a patient or asset out of the census of monitored transmitters.
Chapter 2: Software Features Bottom Toolbar The bottom toolbar contains icons that provide shortcuts to the screens used to view alarms and events. Click Help to access the on-line help window. This is where you enter topics you wish to obtain information about. Click Map to display a floor plan of each unit the Client computer(s) is configured to monitor. Icons distributed on the map represent the location of each device assigned to the unit; the icons flash when an event occurs.
The Main Window Click Event List to display all events that are in the system. Clicking on an event takes you directly to that event’s information window. Click Next to scroll down through events in the list. Click Previous to scroll back up through events in the list. Low Battery Icon Located on the bottom of the Main Window is a Low Battery icon. The Low Battery icon only appears when there are devices with low batteries in the system. Click on Low Battery to go directly to the Low Batteries Report.
Chapter 2: Software Features 36 Series 5.
Chapter 3 Using the Software Introduction This chapter provides detailed information about the Series 5.0 Software functions. For information about tasks such as adding devices or adding users to a Client computer, see the Series 5.0 Software Administrator Guide. In addition, for specific information about securing and cleaning alarming band transmitters, see the appropriate Transmitter User Guide.
Chapter 3: Using the Software Units Upon admission, a patient or asset must be assigned to a Unit. A Unit represents a protected area in your facility that is monitored as a unit, such as the Nursery or Intensive Care. All devices in the area are assigned to the unit, and are identified on a map or floor plan specific to the unit. Some units may have more than one patient or asset occupying the same room.
Common Operations Common Operations The top toolbar provides shortcuts to commonly used tasks such as admitting, discharging, escorting, and transferring a patient or asset. Additionally you can use the top toolbar to access the windows for adjusting the banding material on an alarming band transmitter, viewing system reports and silencing audible alarms.
Chapter 3: Using the Software 3. 4. For patient transmitters, do one of the following steps: a. If the Auto-enroll feature is activated and the alarming band transmitter is automatically enrolled, use the arrow buttons to find and select the transmitter number to be assigned to the patient or asset. Auto-enrolled alarming band transmitters appear first in the list.
Common Operations To admit from the Event List Another way to admit is from the Event List. If the Auto-Enroll feature is activated and the alarming band transmitter is automatically enrolled, a white Auto-Enroll message appears in the Event List. Auto-Enroll events appear last in the Event List as they are considered low priority alarms. 1. From the Client computer, click anywhere in the Auto-Enroll Message Box to access the Admit Event Information window. FIGURE 3.3: Admit Event Information Window 2.
Chapter 3: Using the Software To admit with a Pendant or Fall Monitoring device 1. Click Admit on the toolbar. 2. If necessary, swipe your identification card or enter your Login and Password then press Enter or click OK. The Admit Selection window appears (refer to Figure 3.3 on page 41). 3. Select New Admit. 4. Enter patient information (name and unit required). 5. Select the Transmitter tab. NOTE: The Transmitter tab will not appear until a QR device is configured into the system. 6.
Common Operations 10. Select SAVE. If the admit is successful, you will get the following dialog box: FIGURE 3.6: Update Successful Dialog Box 11. Click OK. For more information on the Transmitter tab, refer to “Enter Transmitter Information” on page 47. To admit with a Fixed device NOTE: Fixed devices, such as a pull-cord or smoke detector, are assigned to a room and/or unit at the Configuration level. Refer to the Series 5.0 Software Administrator Guide. 1. Click Admit on the toolbar. 2.
Chapter 3: Using the Software Patient Admit Information Window From the Admit Information window you can enter the general information about the patient being admitted. FIGURE 3.7: Admit Information Window There are five tabs for entering admit information: Main, Medical Info, Contact Info, Picture, and Transmitter. The following pages provide details on each tab in the Admit Information window. 44 Series 5.
Common Operations Main Information The Main information tab allows you to enter general information about the patient being admitted. NOTE: The following characters are invalid and should not be used when entering medical information: & `, “+ ' 1. Click Main on the toolbar. 2. In the First Name box, type the first name of the patient being admitted (first or last name required). 3. In the Last Name box, type the last name of the patient being admitted (first or last name required). 4.
Chapter 3: Using the Software Enter Contact Information The Contact Info tab allows you to enter contact information about the patient being admitted. NOTE: The following characters are invalid and should not be used when entering contact information: & `, “+ ' 1. Click Contact Info on the toolbar. 2. In the Name box, type the name of the patient’s primary contact. 3. In the Phone box, type the phone number of the patient’s primary contact. 4.
Common Operations Enter Transmitter Information The Transmitter tab allows you to enter Pendant and Fall Management transmitter information of the patient being admitted. NOTE: The following characters are invalid and should not be used when entering transmitter information: & `, “+ ' To enter transmitter information of the patient being admitted: 1. Click Transmitters on the toolbar. 2. Enter the patient’s transmitter number in the Enter TX ID: box. 3. Click Add. 4.
Chapter 3: Using the Software Main Information The Main information tab allows you to enter identification information about the patient being admitted. NOTE: The following characters are invalid and should not be used when entering medical information: & `, “+ ' 1. Click Main on the toolbar. 2. In the Model box, type the mode or description of the asset being admitted. 3. In the Make box, type the manufacturer’s information of the asset being admitted (required). 4.
Common Operations Insert a Picture The Picture tab allows you to insert a picture of the asset being admitted. The asset’s picture is displayed on asset generated reports. When available, the asset’s picture also appears in the Event Information window for Cut Band, Door, and Check Transmitter alarms. All of the pictures in the system are stored on the P: drive. When you need to enter a picture for a patient, go to the P: drive. 1. To insert a picture, click or press the... (Browse) button. 2.
Chapter 3: Using the Software Discharge When it is time for a patient to leave your facility, he/she must be discharged from the software. If applicable, the alarming band transmitter is removed from the patient within the period of time specified by your facility. Finally, the transmitter must be cleaned in order to be ready to be used again. NOTE: If a patient is in alarm, the event must be cleared before the patient can be discharged. To discharge a patient or asset 1. Click Discharge on the toolbar.
Common Operations a. If the discharge is for a Wander Management transmitter, a 9600 QR transmitter or a Fall Management device, the discharge occurs immediately. A dialog box appears indicating the discharge is complete. This dialog box only appears if the software has been configured to Confirm Discharge. FIGURE 3.10: Discharge Dialog Box b.
Chapter 3: Using the Software To cancel a discharge 1. Click Discharge on the toolbar. 2. If necessary, swipe your identification card or enter your Login and Password then press Enter or click OK. The Discharge window appears (Figure 3.9 on page 50). Patients, assets or alarming band transmitters that currently exist in the census are listed in the window. 3. Use the arrow buttons to find and select the patient whose discharge is to be canceled. 4. Click Cancel.
Common Operations Escort It may be necessary to move patients or asset within your facility from a protected area to an unprotected area, or an area that is not monitored by the software, for example taking a patient to X-Ray. The Escort function allows for movement of patients or assets by authorized staff within a facility while maintaining a record of the patient or asset being escorted and the staff who authorized the action.
Chapter 3: Using the Software 3. Use the arrow buttons to find and select the patient or asset to be escorted. 4. Select the Escort Duration; the choices are Hours or Days. You can choose to set the Escort Duration from 1 to 9 Hours or 1 to 9 Days. 5. Use the Increase and Decrease arrows to select the amount of time required to escort the patient. 6. Click Escort. A dialog box appears showing the name of the patient and the amount of time allowed for the escort. FIGURE 3.
Common Operations To cancel an escort 1. Click Escort on the toolbar. 2. If necessary, swipe your identification card or enter your Login and Password then press Enter or click OK. The Escort window appears (Figure 3.14 on page 53). Patients or assets with alarming band transmitters that currently exist in the census are listed in the window. 3. Use the arrow buttons to find and select the patient or asset whose escort is to be canceled. 4. Click Cancel.
Chapter 3: Using the Software Transfer The Transfer function is used to move a patient or asset from one protected area to another protected area, for example from Labor and Delivery to Post Partum. Use the following steps to transfer a patient. NOTE: If a patient is in alarm, the event must be cleared before the patient can be placed into Transfer. To perform a transfer 1. Click Transfer on the toolbar. 2.
Common Operations 3. Use the arrow buttons to find and select the patient or asset to be transferred. 4. Use the arrow buttons to find and select the Destination, or the location to which the patient or asset is to be transferred. 5. Use the Increase or Decrease arrows to select the amount of time required for the transfer. 6. Click Transfer. 7. A dialog box appears showing the patient’s or asset’s name, the amount of time allowed to transfer the patient or asset, and the destination. FIGURE 3.
Chapter 3: Using the Software To cancel a transfer 1. Click Transfer on the toolbar. 2. If necessary, swipe your identification card or enter your Login and Password then press Enter or click OK. The Transfer window appears (see Figure 3.18 on page 56). Patients and assets that currently exist in the census are listed in the window. 3. Select the patient or asset currently being transferred. 4. Click Cancel. A dialog box appears to confirm that the transfer was cancelled. FIGURE 3.
Common Operations Adjust The Adjust feature is only applicable with alarming band technology. In the normal course of a patient’s stay in your facility, it may become necessary to adjust the banding material so that the alarming band transmitter fits the patient’s ankle or wrist more comfortably and securely. The Adjust function temporarily suspends the Cut Band feature for a selected transmitter, allowing the banding material to be adjusted without triggering an alarm.
Chapter 3: Using the Software 4. Click Adjust. a. If the alarming band transmitter is in alarm, a dialog box appears indicating that the transmitter is in alarm and the adjust function could not be preformed. You must clear the alarm and re-try the Adjust. FIGURE 3.23: Could Not Adjust Dialog Box b. If successful, a dialog box appears showing the name of the patient and the amount of time allowed to adjust the banding material. FIGURE 3.24: Successful Adjust Band Dialog Box 5. Click OK.
Common Operations Reports There are several System Reports that enable you to view information about the activities of the system throughout the day, week, or month. Refer to Chapter 5, Using System Reports for detailed information about viewing, printing, saving and filtering reports. Silence You can click Silence to stop the alarm sound. The alarm is silenced for the configured length of time; however, the event still appears in the Event List. The next event automatically restarts the alarm sound.
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Chapter 4 Handling Events Introduction This chapter provides information about the Events. It provides a detail description of alarming events, the devices that triggered the events and information about responding to the specific events. Events An event is an action that occurs in the software that requires a response from an authorized user. When an event occurs, a message is displayed in the Event List indicating the relevant device, the patient’s name when applicable, and the type of event received.
Chapter 4: Handling Events Devices Displayed on the Map Devices are displayed on the map or floor plan on the Client computer(s) configured to assist the staff in monitoring the relevant devices. The location of a device issuing an alarm is indicated by a flashing icon on the map. . Room device in alarm Flashing icon indicates the event’s location Alarm Message Box FIGURE 4.1: Main Window 64 Series 5.
Events Devices Assigned to a Room Devices assigned to a room will not show on the map until the room device goes into alarm. The map will display the room to which the alarming device is assigned. By clicking on the alarming device icon, you can bring up details of the alarm. If more than one device is assigned to a room, details on both devices are displayed. Click OK to dismiss the alarm. The icon will continue to flash until the alarm is cleared. FIGURE 4.
Chapter 4: Handling Events Event Types There are several different event types that can occur when using the Series 5.0 Software. The following sections provide a brief overview of each event as well as an action to take if this event occurs. WARNING: If you do not already have procedures in place, you must establish procedures for your staff to follow to ensure patient safety and to secure the area in the event of an alarm. Existing procedures may require modification to incorporate optional features.
Event Types Event Information Window Properties The following table provides brief descriptions of the properties that appears in the Event Information window. Event—Lists the type of event recorded. Time—Shows the time at which the event occurred. Patient Name—the transmitter ID number, or the name of the patient to whom the transmitter is assigned. Room—the room number of the patient. Unit—the unit of the patient. Gender—the gender of the patient. Risk—the risk level assigned to the patient.
Chapter 4: Handling Events Red Alarms The following sections provide detailed information about Red Alarms, responding to alarming events, and the the way the event should be cleared.
Event Types Exit Alarm (Wide Gap) A Wide Gap Exit Alarm occurs when a door or window monitored by a Door/Window transmitter is opened. A Door/Window transmitter is a device that protects a door or window against unauthorized egress. When a Wide Gap Exit Alarm occurs, a message is displayed on the Client computer(s) in the unit configured to monitor the door or window, and the location of the Exit Alarm is indicated by a flashing icon on the map on the Client computer(s).
Chapter 4: Handling Events Perimeter Alarm A Perimeter Alarm occurs when the doors monitored by the system are in Perimeter mode and a door is opened. Perimeter mode is when a door is automatically locked, for example, during night hours or during a Cut Band alarm.
Event Types Cut Band Alarm When the banding material on a patient’s alarming band transmitter is cut or tampered with, an alarm is sounded on every Client computer configured to monitor the unit, a message is displayed in the Event List, and the location of the Alarming Band Receiver that detected the event is indicated on the map on the Client computer(s). If your facility has enabled the Lockdown on Cut Band Alarms feature, a Cut Band Alarm will trigger a Global Lockdown.
Chapter 4: Handling Events Mismatch Alarm A Mismatch alarm occurs if an Infant transmitter is located within proximity of a Mother transmitter that is linked to a different Infant transmitter. To respond to a Mismatch Alarm 1. Always follow your facility’s policies and procedure to ensure patient safety and secure the area. 2. Click anywhere in the message box to access the Event Properties window. 3. Select one of the following Event reasons: • No problem—no issue was found.
Event Types Link Alarm This alarm occurs when there is a problem linking the infant to a mother. For example, the infant may already be linked to another mother. To respond to a Link Alarm 1. Always follow your facility’s policies and procedure to ensure patient safety and secure the area. 2. Click anywhere in the Link Alarm Message Box to access the Event Information window. 3. Click Clear. 4. If necessary, relink the mother and infant.
Chapter 4: Handling Events Check Transmitter Alarm The specified alarming band transmitter has not sent a signal to the system within the required time. To respond to a Check Transmitter Alarm 1. Always follow your facility’s policies and procedure to ensure patient safety and secure the area. 2. Verify transmitter is applied correctly and without signs of damage. WARNING: You must test all transmitters prior to use to verify proper operation.
Event Types Assistance Required An Assistance Required alarm occurs when a patient presses a button or pulls the cord on a device. The Alarm message will remain until the alarming device is reset. An Assistance Required alarm is also activated in response to a Fall Management System alert. To respond to an Assistance Required Alarm 1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area. 2. Locate the alarming device.
Chapter 4: Handling Events Server Missing This alarm occurs when the Client computer has lost its connection with the Central Server. To respond to a Server Missing Alarm 1. Verify with the System Administrator that the Series 5.0 Software is running on the Client computer(s). 2. From the Client computer, click anywhere in the Server Missing Alarm Message Box to access the Event Information window. The Event Information window only provides time of the Server Missing event.
Event Types Yellow Alarms The following sections provide detailed information about Yellow Alarms, responding to alarming events, and the the way the event should be cleared. Client Missing This alarm occurs when the Client computer is not communicating with the system network. To respond to a Client Missing Alarm 1. Verify with the System Administrator that the Series 5.0 Software is running on the Client computer(s). 2. Check the power and network cable connecting the missing Client computer. 3.
Chapter 4: Handling Events Device Fault This alarm occurs when a problem has been detected with a device. There are several types of Device Fault events that can occur in the system, for example: Device Tamper, RF Interference, Communications Failure, and Unresponsive RF. Possible causes are that the device has experienced a loss of power, it has an invalid address, or the network connection is broken. Quick Response devices also report low battery conditions as Device Faults.
Event Types Blue Alarms The following sections provide detailed information about Blue Alarms, responding to alarming events, and the the way the event should be cleared.
Chapter 4: Handling Events Cut Band Alarm When an asset transmitter is tampered with (cut band, improperly removed), an alarm is sounded on every Client computer configured to monitor the unit, a message is displayed in the Event List, and the location of the Alarming Band Receiver that detected the event is indicated on the map on the Client computer(s). If your facility has enabled the Lockdown on Cut Band Alarms feature, a Cut Band Alarm will trigger a Global Lockdown.
Event Types Check Transmitter Alarm The specified asset transmitter has not sent a signal to the system within the required time. To respond to a Blue Check Transmitter Alarm 1. Verify transmitter is applied correctly and without signs of damage. WARNING: You must test all transmitters prior to use to verify proper operation. Failure to test the transmitters before use can result in system failure and/or asset abduction. In addition, failure to test transmitters voids the RF Technologies Product Warranty.
Chapter 4: Handling Events White and Light Blue Alarms The following sections provide detailed information about White and Light Blue Alarms, responding to alarming events, and the way the event should be cleared. White Alarms are patient generated alarms; Light Blue Alarms asset generated alarms. Auto-enroll (White Alarm only) The Auto-Enroll feature automatically enrolls alarming band transmitters into the system without requiring a manual admit.
Event Types Escort Expired This alarm occurs when the selected amount of time required for a patient or asset to be escorted has expired and the transmitter, in the Escort mode, has not been moved from or has not yet been returned to the protected area. To respond to an Escort Expired Alarm 1. Determine the location of the patient or asset. 2. From the Client computer, click anywhere in the Escort Expired Alarm Message Box to access the Event Information window. 3.
Chapter 4: Handling Events Transfer Expired This alarm occurs when the selected amount of time required for a patient or asset to be transferred has expired and the alarming band transmitter, in the Transfer mode, has not reached its destination. To respond to a Transfer Expired Alarm 1. Determine the location of the patient or asset. 2. From the Client computer, click anywhere in the Transfer Expired Alarm Message Box to access the Event Information window. 3.
Event Types Adjust Expired (White Alarm only) This alarm occurs when the selected amount of time required for the adjustment of the banding material has expired and the adjustment has not been complete properly. To respond to an Adjust Expired Alarm 1. Determine that the patient is secure. 2. If the banding material has not yet been adjusted, click anywhere in the Adjust Expired Alarm Message Box to access the Event Information window. 3. Click Clear. 4. Perform the Adjust function again.
Chapter 4: Handling Events Escort Complete This alarm occurs when the Escort for a patient or asset is complete. This dialog box only appears if the software has been configured to confirm the escort.The Confirm Escort is configured in the Configuration, Global Settings menu (refer to the Series 5.0 Software Administrator Guide). Transfer Complete This alarm occurs when a Transfer for a patient or asset is complete. This dialog box only appears if the software has been configured to confirm the transfer.
Chapter 5 Using System Reports Introduction This chapter provides detailed information about viewing and printing System Reports. In addition, it provides detailed information about using and filtering reports. Following is a list of the types of reports that are available in the software. Reports There are several Reports that enable you to view information about the activities of the system throughout the day, week, or month.
Chapter 5: Using System Reports 3. Click Report or double click on the selected report in the Report List. The Report window appears with the report you requested. FIGURE 5.2: Report Window Reports Toolbar The Reports toolbar allows you to save a report, print a report, page through a report, and adjust the view of the report. You can also select to Filter the report and Close the report window from the toolbar. Save A report can be saved directly to the Client computer(s).
Reports First Page Use this button to view the first page of a multiple page report. Last Page Use this button to view the last page of a multiple page report. Next Page Use this button to view the next page of the report. Previous Page Use this button to view the previous page of the report. Actual Size Use this button to adjust the view of the report to its actual size. Fit Page Use this button to fit the report to the size of the display screen.
Chapter 5: Using System Reports Filter By clicking the Filter button on the toolbar, you can select the criteria to run a specific report. Using the Filter window, you can select which unit, which patient, and what time frame you want to view (24 hours, 7 days, or 30 days). Once you select your criteria, click OK. FIGURE 5.3: Report Filter Window Close Use this button to close the reports window. System Reports The reports generated by the software have the same basic format.
Reports Response Time The Response Time Report lists the response time for specific events that have occurred in the system in sixmonth segments and then provides a bar graph to track the response time (in seconds) for those events. By clicking on an event link at the bottom of the report, you can access the Response Time Reasons Report. This report provides detailed information about the Event Cause that was selected each time an Event was cleared. FIGURE 5.
Chapter 5: Using System Reports Activities Report The Activities Report lists all of the activities or events that have occurred in the system with respect to each patient. NOTE: This report is sorted alphabetically by patient and then by event time. The Activities Report includes: Name—the name of the patient to whom the transmitter is assigned. Activity—the description of the event’s activity. Type—the type of event recorded. Time—the time of the event. Tx ID—the identification number of the transmitter.
Reports Alarm Response Report The Alarm Response Report enables you to gage how your staff responds to system events. The Alarm Response Report includes: Name—the name of the patient to whom the transmitter is assigned. Tx ID—the identification number of the transmitter. Location—the device, unit, and/or room that received the alarm. Activity—the description of the event’s activity. Event Time—when the event occurred. Clear Time—when the event was cleared.
Chapter 5: Using System Reports JCAHO Report The JCAHO Report lists the different events that have occurred in the system in six-month segments and then provides a bar graph to track the events. In addition, by clicking on the links at the bottom of the JCAHO report, you can access the JCAHO Reason Report which provides detailed information about the Event Causes that were selected each time an Event was cleared. FIGURE 5.
Reports Clicking on the Event Cause link at the bottom of the Reason Report opens a Reason Detail Report that list the all events that went into the calculation of the JCAHO Report. The Reasons Detail Report includes: Date—the date and time the event occurred. Response Time—the amount of time it took for the staff to respond and clear the event. Responder—the staff member who responded to the event. Location—the unit or room to which the device is assigned. Tx—the identification number of the transmitter.
Chapter 5: Using System Reports JCAHO Assistance Report The JCAHO Assistance Report supports events generated by Emergency Assistance, Pull Cord, Pendant, Fall Monitoring, and Incontinence devices. This report lists the different events for these devices that have occurred in the system in six-month segments and then provides a bar graph to track the events.
Reports Clicking on the Event Cause link at the bottom of the Reason Report opens a Reason Detail Report that list the all events that went into the calculation of the JCAHO Assistance Report. The Reasons Detail Report includes: Date—the date and time the event occurred. Response Time—the amount of time it took for the staff to respond and clear the event. Responder—the staff member who responded to the event. Location—the unit or room to which the device is assigned.
Chapter 5: Using System Reports Alarm Activities Report The Alarm Activities Report lists all of the alarms that occurred in the system within a specified period of time. The Alarm Activities Report includes: Time—the time the alarm occurred. Name—the name of the patient to whom the transmitter is assigned. Type—the type of event recorded. Activity—the description of the alarm’s activity. Tx ID—the identification number of the transmitter. Tx Type—the type of transmitter that sent the signal.
Reports Auto Enrolled History Report The Auto Enrolled History Report lists the alarming band transmitters that were auto-enrolled. This report is a history report; therefore, not all transmitters listed may be actively monitored by the system at the time of the report. The report includes: Enroll Time—the time when the transmitter was auto enrolled. Location—the alarming band receiver (ABR) that picked up the auto-enroll and the unit the device is assigned to. Type—the type of event recorded.
Chapter 5: Using System Reports Transfer Report The Transfer Report lists all of the patients who were transferred from one protected area to another protected area. The Transfers Report includes: Name—the name of the patient. Activity—the description of the transfer’s activity. Type—the type of event recorded. Time—the time of the event Tx ID—the identification number of the transmitter (when applicable). Location—the device that received the event.
Reports Discharge Report The Discharge Report lists all of the patients that were discharged from the system within a specified period of time. The Discharge Report includes: Name—the name of the patient. Activity—the description of the discharge’s activity. Type—the type of event recorded. Time—the time of the event. Tx ID—the identification number of the transmitter (when applicable). Location—the device that received the event. Attendant—the staff member who authorized the discharge (when applicable.
Chapter 5: Using System Reports Low Batteries Report The Low Batteries Report provides a list of the transmitters and devices that currently have transmitted low battery signals. The Low Batteries Report includes: Name—the name of the device or the patient to whom the transmitter is assigned. Time—the time the low battery was recognized by the system. Tx ID—the identification number of the transmitter. Unit—the unit of the device or the patient to whom the transmitter is assigned.
Reports Device Hardware Report The Device Hardware Report lists all of the devices in the system. The report includes: Description—the name of the device. Type—the type of device. Comport—the comport to which the device is assigned. Physical Address—the network address of the device within the comport. Location—the unit to which the device belongs H/w Version—the device hardware version. S/w Version—the device software version. Location—the unit to which the device belongs.
Chapter 5: Using System Reports By clicking the Filter button on the top of the Users Report, you can filter the report by assigned function as well as build a report showing users that have not been active in the system for the last 30 days or maximum of 60 days (the previous month plus the preceding number of days in the current month. FIGURE 5.10: User Report Filter window Training Report The Training Report identifies the training delivered to the patient upon admission.
Reports User Training Report The User Training Report tracks the use of the on-line user help feature by staff members with login. The User Training Report includes: Event Time—the time the user help file was opened. User—the staff member who opened the user help file. Topic—the topic or subject matter of the user help file. By clicking the Filter button on the top of the User Training Report, you can also elect the criteria to run a specific report.
Chapter 5: Using System Reports Links Activities Report The Links Activities Report is a history report of all activities related to mother and infant transmitters that were linked in the system. This report includes any activity that triggered an event for the linked transmitters. The Links Activities Report includes: Name—the name of the infant or mother. Tx—the identification number of the infant or mother transmitter involved. Activity—the description of the event. Time—the time of the event.
Reports Review Activity Report The patient’s Review Activity Report lists all of the activities or events that have occurred in the system with respect to the patient. The Review Activities Report includes: Name—the name of the patient to whom the transmitter is assigned. Time—the time of the event. Activity—the description of the event’s activity. Type—the type of event recorded. Tx ID—the identification number of the transmitter. Location—the device, unit and/or room that received the event.
Chapter 5: Using System Reports Review Response Report The Review Response Report lists the response time for specific events that have occurred for the patient in sixmonth segments and then provides a bar graph to track the response time (in seconds) for those events. FIGURE 5.11: Review Response Report By clicking on an event link at the bottom of the report, you can access the Response Reason Report.
Reports Clicking on the Event Cause link at the bottom of the Reasons Report opens a Reason Detail Report that lists all events that went into the calculation of the Review Response Report. FIGURE 5.13: Review Response Reason Detail Report The Detail Report includes: Date—the date and time the event occurred. Response Time—the amount of time it took for the staff to respond and clear the event. Responder—the staff member who responded to the event. Tx—the identification number of the transmitter.
Chapter 5: Using System Reports Asset Reports Asset reports are specific to the individual asset. The Asset Transmitter Report is accessed from the Assets selection on the Menu bar of the Main window. The Asset Activities Report is accessed from the Main tab of the Asset Admit Information window. Asset Transmitter Report The Asset Transmitter Report lists all the assets that are currently admitted in the system. The Asset Transmitter Report includes: Make—the assets manufacturer’s information.
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