Owner`s manual

11
POSSIBLE CAUSE SOLUTIONS
BURNER SHUTTING DOWN DURING OPERATION
A. Insuffi cient or excessive gas
pressure
A1. Check gas pressure (Read G.- I. of IMPORTANT PRE-INSTALLATION AND
FIREPLACE SAFETY INFORMATION section, & check with local gas company).
A2. Other gas appliances may be on the same gas line, dropping gas pressure
to the burner. Check pressures with everything operating to ensure adequate
pressure.
B. Flue area, fireplace, or
damper dirty from soot
B. Clean around, above, and under damper thoroughly. Clean fi replace, removing
loose material, including soot and creosote.
C. Fireplace too small for unit C. Ensure minimum requirements are met. (See FIREPLACE SIZE
REQUIREMENT section in this owner’s manual.)
TROUBLESHOOTING
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LOW FLAME HEIGHT
A. Gas pressure A. Check gas pressure (see Section 1, A1 of this table).
BURNER NOT BURNING EVENLY
A. Burner orifi ce clogged A. Clean burner orifi ce.
ODORS
A. Gas leak A. Shut off gas, if possible. Follow instructions on front page. Have a qualifi ed
professional installer or the gas company correct all leaks.
B. New home, new carpet, or
new paint
B. When these odors are drawn into the fi replace, this may cause objectionable
odors. Thoroughly ventilate the area before restarting your burner system.
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SOOTING
A. Low gas pressure A. Check gas pressure (see Section 1, A1 of this table).
B. Drafts in room B. Eliminate drafts by closing heating and air conditioning
vents, returns, and outside air vents. Fans blowing directly
into fi replace should be turned off when set is operating.
C. Air shutters blocked (if applicable) C. Air shutters are blocked with debris. Vacuum debris away
from air shutter.
D. Using a product other than Real-Fyre
®
glass/
gems with burner
D. Make sure only Real-Fyre
®
glass/gems are used with your
burner.
E. Using natural-gas burner on propane gas E. If the gas listed on the nameplate does not match the gas
you are burning, shut down the burner system immediately
and completely following the steps in the LIGHTING
INSTRUCTIONS section. Then call your dealer.
F. Adding any accessories to burner system F. Shut down burner and take off any accessories that do not
belong with the system.
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