Owner`s manual

21
POSSIBLE CAUSE SOLUTIONS
BURNER SHUTTING DOWN DURING OPERATION
A. Insuffi cient or excessive gas
pressure
A1. Check gas pressure (Read G.- I. of IMPORTANT PRE-INSTALLATION AND
FIREPLACE SAFETY INFORMATION section, & check with local gas company).
A2. Other gas appliances may be on the same gas line, dropping gas pressure
to log set. Check pressures with everything operating to ensure adequate
pressure.
B. Flue area, fireplace, or
damper dirty from soot
B. Clean around, above, and under damper thoroughly. Clean fi replace, removing
loose material, including soot and creosote.
C. Fireplace too small for unit C. Ensure minimum requirements are met. (See FIREPLACE SIZE
REQUIREMENT section in this owner’s manual.)
D. Pilot flame lifting off
thermocouple/generator
D. Check gas pressure (see section A1).
E. Pilot (remote compatible) E. Contact your dealer for instructions on replacement.
F. Blockages on burner F. Vacuum any lava granules or material that may have fallen onto burner port
area.
PILOT WILL NOT LIGHT
A. Pilot flame lifting off
thermocouple/generator
A. Check gas pressure (see Section 1, A1 of this table).
B. Electronic spark not lighting
pilot
B. Check to ensure sparking when activated.
C. Ignitor electrode wire loose C. Check wiring and reconnect any loose wiring.
D. Gas supply off/manual
shutoff valve closed
D. Turn on gas supply or open manual shutoff valve.
E. Air in gas line E. Bleed the gas supply line and repeat LIGHTING INSTRUCTIONS until air is
removed.
F. Pilot hood blocked F. Check for debris or dirt / clean pilot
TROUBLESHOOTING
2
1
LOW FLAME HEIGHT
A. Gas pressure A. Check gas pressure (see Section 1, A1 of this table).
B. Propane tank running low B. Fill tank completely.
BURNER NOT BURNING EVENLY
A. Burner orifi ce clogged A. Clean burner orifi ce.
ODORS
A. Gas leak A. Shut off gas, if possible. Follow instructions on front page. Have a qualifi ed
professional installer or the gas company correct all leaks.
B. New home, new carpet, or
new paint
B. When these odors are drawn into the fi replace, this may cause objectionable
odors. Thoroughly ventilate the area before restarting your burner system.
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