Owner`s manual

22
POSSIBLE CAUSE SOLUTIONS
SOOTING
A. Low gas pressure A. Check gas pressure (see Section 1, A1 of this table).
B. Drafts in room B. Eliminate drafts by closing heating and air conditioning
vents, returns, and outside air vents. Fans blowing directly
into fi replace should be turned off when set is operating.
C. Air shutters blocked (if applicable) C. Air shutters are blocked with debris. Vacuum debris away
from air shutter.
D. Using a product other than Real-Fyre
®
glass/
gems with burner
D. Make sure only Real-Fyre
®
glass/gems are used with your
vent-free burner.
E. Using natural-gas burner on propane gas or
propane burner on natural gas
E. If the gas listed on the nameplate does not match the gas
you are burning, shut down the burner system immediately
and completely (including pilot) following the steps in
the LIGHTING INSTRUCTIONS section. Then call your
dealer.
F. Adding any accessories to burner system F. Shut down log set and take off any accessories that do not
belong with the system.
PILOT WILL NOT STAY LIT
A. Valve won’t hold A. Contact your dealer for instructions on replacement.
B. Pilot hood not aimed at thermocouple B. Pilot hood bent; replace pilot or angle pilot hood properly so
pilot fl ame hits thermocouple.
C. Pilot line bent C. Replace pilot line.
D. Thermocouple is loose D. Tighten thermocouple nut at gas control valve.
E. Thermocouple cracked or worn out E. Replace thermocouple.
F. Excessive down draft F. Install chimney cap / Outside chimney too close to other
peaks / Check chimney fl ue for proper height / Poorly
designed chimney
6
7
TROUBLESHOOTING (Cont.)
BURNER WILL NOT TURN ON
A. Low/dead batteries in remote transmitter (if
applicable) AND/OR (switch/receiver) box
A. Replace batteries as needed.
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