User's Manual

APEX1930 USER MANUAL V1.0.00 Tech Support: 1-888-317-8766
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LIMITED WARRANTY
This product, as supplied and distributed by R-tron, in the original carton, is warranted by R-tron against
manufacturing defects in materials and workmanship for a limited warranty period of:
Five (5) Year Parts and Labor
This limited warranty begins on the original date of purchase, and is valid only on products purchased and
used in the United States. R-tron will repair or replace this product, at our option and at no charge as
stipulated herein, with new or reconditioned parts or products if found to be defective during the limited
warranty period specified above. All replaced parts and products become the property of R-tron and must be
returned to R-tron. Replacement parts and products assume the remaining original warranty.
This limited warranty covers manufacturing defects in materials and workmanship encountered in normal, and
except to the extent otherwise expressly provided for in this statement, use of this product, and shall not apply
to the following, including, but not limited to: damage which occurs in installation; applications and uses for
which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish;
accidents, abuse, neglect, fire, water, lightning or other acts of nature; use of products, equipment, systems,
utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors
not supplied or authorized by R-tron which damage this product or result in service problems; or incorrect
electrical line voltage, fluctuations and surges; customer adjustments and failure to follow operating instruction.
R-tron does not warrant uninterrupted or error-free operation of the product.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE
LISTED AND DESCRIBED ABOVE, AND NO WARRANTIES
WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY AFTER
THE EXPRESS WARRANTY PERIODS STATED ABOVE, AND NO
OTHER EXPRESS WARRANTY OR GUARANTY GIVEN BY ANY
PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS
PRODUCT SHALL BE BINDING ON R-tron.
8.3 Return Material Authorization (RMA) Procedure
The return and exchange of products are not allowed without prior approval from R-tron America, Inc.
Please follow the exchange procedure below.
1. Call Tech Support for troubleshooting.
2. If the device has a hardware problem, R-tron will replace it if it is within warranty.
A RMA number will be issued for the return.
3. R-tron will ship the replacement unit with a return shipping label.
4. The customer must return the product using the original packaging, including all accessories
and/or parts.