FAQ
3/31/23, 9:48 AM
Rachio Smart Hose Timer FAQ
https://support.rachio.com/en_us/smart-hose-timer-faq-HyFda8Q5i?_ga=2.50761001.1824561636.1680060853-2001500759.1679941640
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Does it come with batteries?
The two AA batteries needed to power the valve are not included in the box.
Is there a distance limit?
The valve should connect to the WiFi hub up to 200ft away with no obstructions between the valve and
the hub.
What size fitting is needed to connect a hose to the valve?
The Rachio Smart Hose Timer is compatible with 3/4" Hose fittings (3/4" MHT - Male Hose Thread and
3/4" FHT - Female Hose Thread) on both sides of the device.
Does the valve connect directly to my WiFi?
The valve uses Bluetooth to communicate with the WiFi hub, and the WiFi Hub communicates to your
WiFi router or access point via 2.4 GHz WiFi.
Does it connect to 5GHZ?
No, it only connects to 2.4GHz.
Is the valve compatible with hose faucets that have a backflow preventer or vacuum breaker?
Yes, however you may need to flip the mesh screen contained within the valve’s female connector to
face the opposite direction .
Does the valve incorporate a vacuum breaker to prevent backflow scenarios?
No. Backflow preventers and vacuum breakers can be purchased from a local hardware store and are
relatively cheap and easy to install.
How do I use my outdoor faucet for anything else once I’ve attached the Smart Hose Timer?
(E.g washing my car) Will I need to unscrew it? Do I need a splitter?
Getting a splitter would be the most convenient way to continue using your spigot for other uses.
What's the Warranty?
The Rachio Smart Hose Timer Valve comes with a 1-year warranty, while the Wi-Fi hub is covered by
a 2-year warranty. You can view more details about our Warranty Policy atRachio.com/Warranty
Software FAQ