User's Manual

MC-Series Standard Capacity system
998-1019-01 Rev X1
MC-Series ©2008 RadioFrame Networks, Inc. G-1
Proprietary and Confidential Information
Appendix G Repair and Technical Support
G.1 RadioFrame Networks Support
RadioFrame Networks provides technical support services to for the installation,
operation and maintenance of RadioFrame Networks equipment. For iSCIII or T1/E1
related questions follow normal troubleshooting procedures.
Before calling...
Have the following information available prior to contacting RadioFrame Networks
Technical Assistance Center (TAC) to minimize downtime:
1. Location of the MCSC system.
2. MCSC system software version.
3. Symptoms of the problem.
4. If an alarm was generated, the alarm information from the
Alarm Log in
System Manager.
5. Date the problem was first noticed.
6. If the problem can be reproduced.
7. What causes the problem to occur.
8. Any unusual circumstances contributing to the problem (i.e., loss of power).
G.1.1 Technical Support
For support of RadioFrame Networks equipment, contact the RadioFrame
Networks Technical Assistance Center (TAC) at:
(US) 1-800-328-0847
[e-mail]