RAM TRUCK 2011 W A R R A N T Y I N F O R M AT I O N Chrysler Group LLC 11DD43-026-AC 291757 11 Ram Truck Chassis Wrnty 2nd.indd 1 Second Edition Chassis Cab Printed in U.S.A.
Second Owner’s Name Original Owner’s Name IMPORTANT Street Address Street Address City and State This booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet.
WARRANTY COVERAGE AT A GLANCE WARRANTY COVERAGE AT A GLANCE DESCRIPTION 1 Yr/ 12, 000 2 Yr/ 24,000 3 Yr/ 36,000 3 Yr/ 3 Yr/ 5 Yr/ 50,000 Unlimited 50,000 5 Yr/ 100,000 7 Yr/ 70,000 8 Yr/ 80,000 Lifetime Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti-Corrosion Perforation Limited Warranty: All Panels Outer Panels Cummins Diesel Engine Components Limited Warranty Powertrain Limited Warranty Limited Warranty Federal Emission Warranty - Heavy Duty Gas - Specified Components D
TABLE OF CONTENTS 1. Your Legal Rights Under These Limited Warranties 1.1 Incidental and Consequential Damages Not Covered . . . . . . . . . . . . . . . . . . . . . . . . 4 2. What’s Covered Under Chrysler Group LLC’s Warranties 2.1 Basic Limited Warranty . . . . . . . . . . . . . . . . . 5 2.2 Cummins Diesel Engine Limited Warranty . . . . . 8 2.3 Corrosion Warranty . . . . . . . . . . . . . . . . . . . 9 2.4 Powertrain Limited Warranty . . . . . . . . . . . . . 10 2.5 Restraint System Limited Warranty .
TABLE OF CONTENTS 5. Emission Warranties Required By Law 5.1 Federal Emission Warranty - Heavy Duty Truck . . 21 5.2 Noise Emission Warranty - Heavy Duty Truck . . 23 6. How to Get Warranty Service 6.1 Where to Take Your Truck . . . . . . . . . . . . 6.2 How To Get Tow Service - U.S. or Canada Only 6.3 Emergency Warranty Repairs . . . . . . . . . . . 6.4 Getting Service Under the Federal Emission Warranties . . . . . . . . . . . . . . . . 8. Optional Service Contract . . . . . . . . . . . . . . . . . .
YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES 1. Your Legal Rights Under These Limited Warranties Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. The warranties contained in this booklet are the only express warranties that Chrysler Group LLC (⬙Chrysler⬙) makes for your vehicle. These warranties give you specific legal rights. You may also have other rights that vary from state to state.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2. What’s Covered Under Chrysler Group LLC’s Warranties 2.1 Basic Limited Warranty A. Who Is Covered? You are covered by the Basic Limited Warranty if you are a purchaser for use of the vehicle. B. What’s Covered The Basic Limited Warranty covers the cost of all parts and labor needed to repair any item on your truck when it left the manufacturing plant that is defective in material, workmanship or factory preparation.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES Be sure you get a copy of any warranty that applies to these items from your dealer, or from the maker of the product. You can find the tire warranty statements in your Owner’s Literature Package. D. Towing Costs Are Covered Under Certain Circumstances The Basic Limited Warranty covers the cost of towing your truck to the nearest Chrysler, Dodge, Jeep or Ram dealer if your truck can’t be driven because a covered part has failed.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES • clutch discs or modular clutch assembly (as equipped); • windshield and rear window; and • wheel alignment and wheel balancing G. Registration and Operation Requirements The Basic Limited Warranty covers your truck only if: • • • • it was built for sale in the U.S.; it’s registered in the U.S.; it’s driven mainly in the U.S. or Canada; and it’s operated and maintained in the manner described in your Owner’s Manual. H.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2.2 Cummins Diesel Engine Limited Warranty A. Who Is Covered? You are covered if your vehicle is equipped with a Cummins Diesel Engine. B.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES D. Towing Costs Are Covered The Cummins Diesel Engine Limited Warranty covers the cost of towing your truck to the nearest Chrysler, Dodge, Jeep or Ram dealer if your vehicle cannot be driven because a covered part has failed. If you choose to go to another dealership, you will be responsible for the cost if the extra distance exceeds 10 miles. See Section 6.2 for information on how to get towing service in the United States and Canada. 2.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES C. How Long It Lasts The Corrosion Warranty starts when your Basic Limited Warranty begins under 2.1(E). This warranty has two time-and-mileage limits: • For sheet metal panels, the limit is 36 months, with no mileage limit. • For an outer-body sheet metal panel — one that is finish-painted and that someone can see when walking around the truck — the limits are 5 years or 100,000 miles on the odometer, whichever occurs first. 10 2.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES C. How Long It Lasts The Powertrain Limited Warranty lasts for up to 5 years or 100,000 miles on the odometer, whichever occurs first, calculated from the start date of the Basic Limited Warranty, as set forth in Section 2.1(E). D. Towing Costs Are Covered The Powertrain Limited Warranty covers the cost of towing your vehicle to the nearest authorized Chrysler, Dodge, Jeep or Ram dealer if your vehicle cannot be driven because a covered part has failed.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES Transmission: transmission case and all internal parts; torque converter; drive/flex plate; transmission range switch; speed sensors; pressure sensors; transmission control module; bell housing; oil pan; seals and gaskets for listed components only. NOTE: MANUAL TRANSMISSION CLUTCH PARTS ARE NOT COVERED AT ANY TIME.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2.5 Restraint System Limited Warranty (Vehicles sold and registered in the State of Kansas only) For vehicles sold and registered in the State of Kansas, seatbelts and related seatbelt components are warranted against defects in workmanship and materials for 10 years, regardless of mileage. This warranty does not cover replacement of seatbelts and related components required as the result of collision.
WHAT’S NOT COVERED 3. What’s Not Covered 3.1 Modifications Not Covered A. Some Modifications Don’t Void the Warranties But Aren’t Covered Certain changes that you might make to your truck do not, by themselves, void the warranties described in this booklet. Examples of some of these changes are: • installing non-Chrysler Group LLC (⬙Chrysler⬙) parts, components, or equipment (such as a non- Chrysler radio or speed control); and • using special non-Chrysler materials or additives.
WHAT’S NOT COVERED • applying rustproofing or other protection products; or • using any refrigerant that Chrysler has not approved. B. Modifications That WILL Void Your Warranties These actions will void your warranties: • disconnecting, tampering with, or altering the odometer will void your warranties, unless your repairing technician follows the legal requirements for repairing or replacing odometers; or • attaching any device that disconnects the odometer will also void your warranties. 3.
WHAT’S NOT COVERED 3.3 Maintenance Costs Not Covered Your warranties don’t cover the costs of repairing damage caused by poor or improper maintenance. Nor do they cover damage caused by the use of contaminated fuels, or by the use of fuels, oils, lubricants, cleaners or fluids other than those recommended in your Owner’s Manual. The warranties don’t cover the costs of your truck’s normal or scheduled maintenance — the parts and services that all trucks routinely need.
WHAT’S NOT COVERED 3.
WHAT’S NOT COVERED • windshield or rear window damage from external objects; • any changes made to your truck that don’t comply with Chrysler; or • using any fluid that doesn’t meet the minimum recommendations in your Owner’s Manual. 3.
OTHER TERMS OF YOUR WARRANTIES 4. Other Terms of Your Warranties 4.1 Exchanged Parts May Be Used in Warranty Repairs In the interest of customer satisfaction, Chrysler Group LLC (⬙Chrysler⬙) may offer exchange service on some truck parts. This service is intended to reduce the amount of time your truck is not available for your use because of repairs. Parts used in exchange service may be new, remanufactured, reconditioned, or repaired, depending on the part involved.
OTHER TERMS OF YOUR WARRANTIES 4.2 Pre-Delivery Service A defect in or damage to the mechanical, electrical, sheet-metal, paint, trim, and other components of your truck may have occurred at the factory or while it was being shipped to the dealer. Such a defect or damage is usually detected and corrected at the factory. In addition, dealers must inspect each truck before delivery. They repair any defects or damage detected before the truck is delivered to you. 4.
EMISSION WARRANTIES REQUIRED BY LAW 5. Emission Warranties Required By Law 5.1 Federal Emission Warranty - Heavy Duty Truck A. Gasoline Ram Parts Covered for 5 Years or 50,000 Miles, Whichever Occurs First Federal law requires Chrysler to warrant the following emissions parts for 5 years or 50,000 miles, whichever occurs first.
EMISSION WARRANTIES REQUIRED BY LAW • • • • spark plugs; throttle body; transmission-control module; vacuum hoses, clamps, and fittings, as well as tubing used for these components; • vacuum, temperature, altitude, speed, timesensitive valves, sensors, and switches used in these components and systems. B.
EMISSION WARRANTIES REQUIRED BY LAW • • • • • • • • • • • • • • • DEF Doser Pump Lamp DEF Lamp Engine Control Module Intake NOx Sensor Outlet NOx Sensor SCR Catalyst SCR Outlet Temperature Sensor Grid Heater EGR Cross-Over Tube DEF Dosing Injector DEF Suction & Return Heated Lines DEF Pressure Heated Line DEF Coolant Control Relay Coolant Temperature Sensor Fuel Pressure Sensor • Intake Manifold Temperature Pressure Sensor • Engine Position Sensor • Exhaust Pressure Sensor • EGR Cooler Outlet Temperature
EMISSION WARRANTIES REQUIRED BY LAW as manufactured by Chrysler, which, at the time it left Chrysler’s control, caused noise emissions to exceed Federal standards, are covered by this warranty for the life of the vehicle. B. Products Warranted All vehicles built over 10,000 lbs. Gross Vehicle Weight Rating and manufactured for sale and use in the United States are required to comply with the Federal Government’s Exterior Noise Regulations.
EMISSION WARRANTIES REQUIRED BY LAW C.
HOW TO GET WARRANTY SERVICE 6. How to Get Warranty Service 6.1 Where to Take Your Truck A. In the United States (We Include U.S. Possessions and Territories as Part of the United States for Warranty Purposes): Warranty service must be done by an authorized Chrysler, Dodge, Jeep or Ram dealer. We strongly recommend that you take your truck to your Selling Dealer. They know you and your truck best, and are most concerned that you get prompt and high quality service.
HOW TO GET WARRANTY SERVICE should give you the same warranty service you receive in the United States. • If the authorized dealership charges you for repairs which you feel should be covered under your warranty, please get a detailed receipt for the work done. Make sure that this receipt lists all warranty repairs and parts that were involved. (This receipt will be similar to the one used by the dealer who normally services your truck.
HOW TO GET WARRANTY SERVICE E. Notice: If your truck is registered outside of the United States, and you have not followed the procedure set out above, your truck will no longer be eligible for warranty coverage of any kind. (Trucks registered to United States government officials or military personnel on assignment outside of the U.S. will continue to be covered.) 6.2 How To Get Tow Service - U.S. or Canada Only * A.
HOW TO GET WARRANTY SERVICE B. If Unable to Contact 24-Hour Towing Assistance: If you are unable to contact 24-Hour Towing Assistance and you obtain towing services on your own, you may submit your original receipts from the licensed towing or service facility, for services rendered within 30 days of the occurrence. Be sure to include your vehicle identification number, odometer mileage at the time of service and current mailing address. We will process the claim based on vehicle and service eligibility.
HOW TO GET WARRANTY SERVICE 6.4 Getting Service Under the Federal Emission Warranties A. Steps You Can Take, and How to Get More Information To get warranty service -- even if you’re traveling -take your truck to any Chrysler, Dodge, Jeep or Ram dealer. (Chrysler recommends that you take your truck to a dealer who sells the same make of truck as yours.) That dealer will perform any warranty service without charging you for diagnosis, parts or labor.
HOW TO DEAL WITH WARRANTY PROBLEMS 7. How to Deal with Warranty Problems Step 1: Discuss your problem with the owner or general manager of the dealership. 7.1 Steps to Take Step 2: If your dealership still can’t resolve the problem, contact the Chrysler Customer Assistance Center. You’ll find the address in section 7.2. A. In General Normally, warranty problems can be resolved by your dealer’s sales or service departments.
HOW TO DEAL WITH WARRANTY PROBLEMS resolve the problem. Even if Chrysler can’t help you, Chrysler will acknowledge your contact and explain Chrysler’s position. C. If Your Problem Still Isn’t Resolved For Customers Residing in Arkansas, Idaho, Kentucky and Minnesota ONLY: (NOTE: This Process is not available for residents of other states.) If you can’t resolve your warranty problem after following the two steps described in 7.
HOW TO DEAL WITH WARRANTY PROBLEMS The CAP reviews only vehicle disputes involving Chrysler Group LLC (⬙Chrysler⬙) Limited Warranty or a Chrysler / Mopar Part Limited Warranty. The CAP does not review disputes involving the sale of a new or used vehicle, personal injury/property damage claims, disputes relating to design of the vehicle or part, or disputes which are already the subject of litigation.
HOW TO DEAL WITH WARRANTY PROBLEMS • If you requested an oral hearing, a decisionmaker will contact you to arrange a convenient time and place for a hearing. Usually, this will be at a dealership near you. • If you request a documents-only review, an NCDS panel will review and decide your case. Neither you, the dealer nor Chrysler need be present. • NCDS will send you a written Statement of Decision.
HOW TO DEAL WITH WARRANTY PROBLEMS state to state. If your state law allows, Chrysler requires that you first notify us in writing of any service difficulty that you may have experienced so that we can have a chance to make any needed repairs before you are eligible for remedies provided by these laws. In all other states, we ask that you give us written notice of any service difficulty. Send your written notice to the Chrysler Customer Assistance Center at the address in 7.2. 7.
HOW TO DEAL WITH WARRANTY PROBLEMS • In Canada: Chrysler Canada, Inc. Customer Service Chrysler Centre P.O. Box 1621 Windsor, Ontario N9A-4H6 Phone: (800) 465-2001 • In Mexico, contact the Customer Relations Office for Chrysler, Dodge, Jeep and Ram vehicles at: 1240 Prolongacion Paseo de la Reforma Av. Santa Fe, C.P. 05109 Deleg. Cuajimalpa, Mexico Phone (in Mexico): (015) 5081-7568 Phone (outside Mexico): (800) 505-1300 36 • In Puerto Rico and U.S.
OPTIONAL SERVICE CONTRACT 8. Optional Service Contract Chrysler Group LLC’s or Chrysler Service Contract Company LLC’s optional service contracts offer valuable protection against repair costs when these warranties don’t apply. They compliment but don’t replace the warranty coverages outlined in this booklet. Several plans are available, covering various time-and-mileage periods and various sets of components. (Service contracts aren’t available if you live in a U.S. possession or territory.
MAINTENANCE 9. Maintenance 9.1 General Information It’s your responsibility to properly maintain and operate your new truck. Follow the instructions contained in the General and Scheduled Maintenance Service guidelines in your Owner’s Manual. Regular, scheduled maintenance is essential to trouble-free operation.
MAINTENANCE 9.2 Where To Go For Maintenance Chrysler recommends that you return to the dealer from whom you bought your truck for all maintenance service both during and after the warranty periods. Although you can get warranty service from any dealer who sells your particular make, returning to your selling dealer will help ensure that all your service needs are met and that you’re completely satisfied.
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Second Owner’s Name Original Owner’s Name IMPORTANT Street Address Street Address City and State This booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet.
RAM TRUCK 2011 W A R R A N T Y I N F O R M AT I O N Chrysler Group LLC 11DD43-026-AC 291757 11 Ram Truck Chassis Wrnty 2nd.indd 1 Second Edition Chassis Cab Printed in U.S.A.
