2012 WARRANTY INFORMATION Chrysler Group LLC 12GENDD-026-AA First Edition Printed in U.S.A.
Second Owner’s Name Original Owner’s Name IMPORTANT Street Address Street Address City and State This booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet.
WARRANTY COVERAGE AT A GLANCE WARRANTY COVERAGE AT A GLANCE DESCRIPTION 1 Yr/ 12, 000 2 Yr/ 24,000 3 Yr/ 36,000 3 Yr/ 3 Yr/ 5 Yr/ 50,000 Unlimited 50,000 5 Yr/ 100,000 7 Yr/ 70,000 8 Yr/ 80,000 Lifetime Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti-Corrosion Perforation Limited Warranty: All Panels Outer Panels Cummins Diesel Engine Components Limited Warranty Powertrain Limited Warranty Limited Warranty Federal Emission Warranty - Heavy Duty Gas - Specified Components D
TABLE OF CONTENTS 1. Your Legal Rights Under These Limited Warranties 1.1 Incidental and Consequential Damages Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 3.3 3.4 3.5 3.6 3.7 Maintenance Costs Not Covered . . . . . . . . . Racing Not Covered . . . . . . . . . . . . . . . . . Certain Kinds of Corrosion Not Covered . . . Other Exclusions . . . . . . . . . . . . . . . . . . . Total Loss, Salvage, Junk, or Scrap Vehicles Not Covered . . . . . . . . . . . . . . . . . . . . . . 3.
TABLE OF CONTENTS 5. Emission Warranties Required By Law 5.1 Federal Emission Warranty - Heavy Duty Truck . . . . . . . . . . . . . . . . . . . . . . . . 20 5.2 Noise Emission Warranty - Heavy Duty Truck . . . . . . . . . . . . . . . . . . . . . . . . 23 7. How to Deal with Warranty Problems 7.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . 30 7.2 Helpful Addresses and Telephone Numbers . . 34 6. How to Get Warranty Service 6.1 Where to Take Your Truck . . . . . . . . . . . 6.
YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES 1. Your Legal Rights Under These Limited Warranties The warranties contained in this booklet are the only express warranties that Chrysler Group LLC (⬙Chrysler⬙) makes for your vehicle. These warranties give you specific legal rights. You may also have other rights that vary from state to state. For example, you may have some implied warranties, depending on the state where your vehicle was sold or is registered.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2. What’s Covered Under Chrysler Group LLC’s Warranties 2.1 Basic Limited Warranty A. Who Is Covered? You are covered by the Basic Limited Warranty if you are a purchaser for use of the vehicle. B. What’s Covered The Basic Limited Warranty covers the cost of all parts and labor needed to repair any item on your truck when it left the manufacturing plant that is defective in material, workmanship or factory preparation.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES Be sure you get a copy of any warranty that applies to these items from your dealer, or from the maker of the product. You can find the tire warranty statements in your Owner’s Literature Package. D. Towing Costs Are Covered Under Certain Circumstances The Basic Limited Warranty covers the cost of towing your truck to the nearest Chrysler, Dodge, Jeep or Ram dealer if your truck can’t be driven because a covered part has failed.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES • clutch discs or modular clutch assembly (as equipped); • windshield and rear window; and • wheel alignment and wheel balancing G. Registration and Operation Requirements The Basic Limited Warranty covers your truck only if: • it was built for sale in the U.S.; • it’s registered in the U.S.; • it’s driven mainly in the U.S. or Canada; and • it’s operated and maintained in the manner described in your Owner’s Manual. H.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2.2 Cummins Diesel Engine Limited Warranty A. Who Is Covered? You are covered if your vehicle is equipped with a Cummins Diesel Engine. B.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES has failed. If you choose to go to another dealership, you will be responsible for the cost if the extra distance exceeds 10 miles. See Section 6.2 for information on how to get towing service in the United States and Canada. 2.3 Corrosion Warranty A. Who Is Covered? You are covered if you are a purchaser for use of the vehicle. B.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2.4 Powertrain Limited Warranty A. Who is Covered You are covered by the Powertrain Limited Warranty if you are a purchaser for use of the vehicle. B. What’s Covered The Powertrain Limited Warranty covers the cost of all parts and labor needed to repair a powertrain component listed in section 2.4.E below that is defective in workmanship and materials. C.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES E.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES Four-Wheel Drive (4X4): transfer case and all internal parts; transfer case control module and shift mode motor assembly; axle housing and all internal parts; axle shafts; axle shaft bearings; drive shafts assemblies (front and rear); drive shaft center bearings; universal joints and yokes; disconnect housing assembly; seals and gaskets for the listed components only. F.
WHAT’S NOT COVERED 3. What’s Not Covered 3.1 Modifications Not Covered A. Some Modifications Don’t Void the Warranties But Aren’t Covered Certain changes that you might make to your truck do not, by themselves, void the warranties described in this booklet. Examples of some of these changes are: • installing non-Chrysler Group LLC (⬙Chrysler⬙) parts, components, or equipment (such as a non- Chrysler radio or speed control); and • using special non-Chrysler materials or additives.
WHAT’S NOT COVERED • using any refrigerant that Chrysler has not approved. B. Modifications That WILL Void Your Warranties These actions will void your warranties: • disconnecting, tampering with, or altering the odometer will void your warranties, unless your repairing technician follows the legal requirements for repairing or replacing odometers; or • attaching any device that disconnects the odometer will also void your warranties. 14 3.
WHAT’S NOT COVERED 3.3 Maintenance Costs Not Covered Your warranties don’t cover the costs of repairing damage caused by poor or improper maintenance. Nor do they cover damage caused by the use of contaminated fuels, or by the use of fuels, oils, lubricants, cleaners or fluids other than those recommended in your Owner’s Manual. The warranties don’t cover the costs of your truck’s normal or scheduled maintenance — the parts and services that all trucks routinely need.
WHAT’S NOT COVERED 3.
WHAT’S NOT COVERED • any changes made to your truck that don’t comply with Chrysler; or • using any fluid that doesn’t meet the minimum recommendations in your Owner’s Manual. 3.
OTHER TERMS OF YOUR WARRANTIES 4. Other Terms of Your Warranties 4.1 Exchanged Parts May Be Used in Warranty Repairs In the interest of customer satisfaction, Chrysler Group LLC (⬙Chrysler⬙) may offer exchange service on some truck parts. This service is intended to reduce the amount of time your truck is not available for your use because of repairs. Parts used in exchange service may be new, remanufactured, reconditioned, or repaired, depending on the part involved.
OTHER TERMS OF YOUR WARRANTIES 4.2 Pre-Delivery Service A defect in or damage to the mechanical, electrical, sheet-metal, paint, trim, and other components of your truck may have occurred at the factory or while it was being shipped to the dealer. 4.3 Production Changes Changes may be made in trucks sold by Chrysler and its dealers at any time without incurring any obligation to make the same or similar changes on trucks previously built or sold.
EMISSION WARRANTIES REQUIRED BY LAW 5. Emission Warranties Required By Law 5.1 Federal Emission Warranty - Heavy Duty Truck A. Gasoline Ram Parts Covered for 5 Years or 50,000 Miles, Whichever Occurs First Federal law requires Chrysler to warrant the following emissions parts for 5 years or 50,000 miles, whichever occurs first.
EMISSION WARRANTIES REQUIRED BY LAW • vacuum hoses, clamps, and fittings, as well as tubing used for these components; • vacuum, temperature, altitude, speed, timesensitive valves, sensors, and switches used in these components and systems. B. 3500 Ram Diesel Parts Covered for 5 Years or 100,000 Miles, Whichever Occurs First Diesel equipped heavy duty trucks have a separate diesel engine Emission Warranty which covers emission related parts for 5 years or 100,000 miles.
EMISSION WARRANTIES REQUIRED BY LAW • • • • • • • • • • • • • • • • • • 22 Injector Diesel Particulate Filter DEF Heating Element Relay DEF Dosing Unit DEF Tank DEF Tank Functional Module DEF Level Sensor DEF Temperature Sensor DEF Doser Pump Lamp DEF Lamp Engine Control Module Intake NOx Sensor Outlet NOx Sensor SCR Catalyst SCR Outlet Temperature Sensor Grid Heater EGR Cross-Over Tube DEF Dosing Injector • • • • • • • • • • • • • • • • DEF Suction & Return Heated Lines DEF Pressure Heated Line DEF Coo
EMISSION WARRANTIES REQUIRED BY LAW 5.2 Noise Emission Warranty - Heavy Duty Truck A. Description of Coverage Chrysler warrants that this vehicle as manufactured by Chrysler Group LLC (“Chrysler”), was designed, built and equipped to conform to all applicable U.S. EPA Noise Control Regulations at the time it left Chrysler’s control.
EMISSION WARRANTIES REQUIRED BY LAW C.
HOW TO GET WARRANTY SERVICE 6. How to Get Warranty Service 6.1 Where to Take Your Truck A. In the United States (We Include U.S. Possessions and Territories as Part of the United States for Warranty Purposes): Warranty service must be done by an authorized Chrysler, Dodge, Jeep or Ram dealer. We strongly recommend that you take your truck to your Selling Dealer. They know you and your truck best, and are most concerned that you get prompt and high quality service.
HOW TO GET WARRANTY SERVICE • If the authorized dealership charges you for repairs which you feel should be covered under your warranty, please get a detailed receipt for the work done. Make sure that this receipt lists all warranty repairs and parts that were involved. (This receipt will be similar to the one used by the dealer who normally services your truck.) • When your truck returns to the United States, contact the Chrysler Customer Assistance Center (section 7.2) for reimbursement consideration.
HOW TO GET WARRANTY SERVICE E. Notice: If your truck is registered outside of the United States, and you have not followed the procedure set out above, your truck will no longer be eligible for warranty coverage of any kind. (Trucks registered to United States government officials or military personnel on assignment outside of the U.S. will continue to be covered.) 6.2 How To Get Tow Service - U.S. or Canada Only * A.
HOW TO GET WARRANTY SERVICE You will be given the name of the service provider and an estimated time of arrival. If you feel you are in an ⬙unsafe situation⬙, please let us know. With your consent, we will contact local police or safety authorities. B.
HOW TO GET WARRANTY SERVICE 6.4 Getting Service Under the Federal Emission Performance Warranties A. Steps You Can Take, and How to Get More Information To get warranty service -- even if you’re traveling -- take your truck to any Chrysler, Dodge, Jeep or Ram dealer. (Chrysler recommends that you take your truck to a dealer who sells the same make of truck as yours.) That dealer will perform any warranty service without charging you for diagnosis, parts or labor.
HOW TO DEAL WITH WARRANTY PROBLEMS 7. How to Deal with Warranty Problems Step 1: Discuss your problem with the owner or general manager of the dealership. 7.1 Steps to Take Step 2: If your dealership still can’t resolve the problem, contact the Chrysler Customer Assistance Center. You’ll find the address in section 7.2. A. In General Normally, warranty problems can be resolved by your dealer’s sales or service departments.
HOW TO DEAL WITH WARRANTY PROBLEMS C. If Your Problem Still Isn’t Resolved For Customers Residing in Arkansas, Idaho, Kentucky and Minnesota ONLY: (NOTE: This Process is not available for residents of other states.) If you can’t resolve your warranty problem after following the two steps described in 7.1(A), and you live in Arkansas, Idaho, Kentucky or Minnesota ONLY, you can contact the Chrysler Group LLC Customer Arbitration Process in your area.
HOW TO DEAL WITH WARRANTY PROBLEMS The CAP will need the following information from you: 1) Legible copies of all documents and repair orders relevant to your case, 2) Vehicle identification number of your vehicle, 3) A brief description of your unresolved concern, 4) The identity of your servicing / selling dealer, 5) The date(s) of repair(s) and mileage at the time, 6) Current mileage, and 7) A description of the action you expect to resolve your concern.
HOW TO DEAL WITH WARRANTY PROBLEMS • If you request a documents-only review, an NCDS panel will review and decide your case. Neither you, the dealer nor Chrysler need be present. • NCDS will send you a written Statement of Decision. This statement will include the decision, any action to be taken by the dealer or Chrysler and the time by which the action must be taken. The decision will be binding on the dealer and Chrysler but not on you unless you accept the decision.
HOW TO DEAL WITH WARRANTY PROBLEMS In all other states, we ask that you give us written notice of any service difficulty. Send your written notice to the Chrysler Customer Assistance Center at the address in 7.2. 7.2 Helpful Addresses and Telephone Numbers Here are the addresses and telephone numbers of the Chrysler Customer Assistance Center that can help you wherever you happen to be. Contact the one that covers your area: • In the United States: Chrysler Customer Assistance Center P.O.
HOW TO DEAL WITH WARRANTY PROBLEMS • In Mexico, contact the Customer Relations Office for Chrysler, Dodge, Jeep and Ram vehicles at: 1240 Prolongacion Paseo de la Reforma Av. Santa Fe, C.P. 05109 Deleg. Cuajimalpa, Mexico Phone (in Mexico): (015) 5081-7568 Phone (outside Mexico): (800) 505-1300 • In Puerto Rico and U.S.
OPTIONAL SERVICE CONTRACT 8. Optional Service Contract Chrysler Group LLC’s or Chrysler Service Contract Company LLC’s optional service contracts offer valuable protection against repair costs when these warranties don’t apply. They compliment but don’t replace the warranty coverages outlined in this booklet. Several plans are available, covering various time-and-mileage periods and various sets of components. (Service contracts aren’t available if you live in a U.S. possession or territory.
MAINTENANCE 9. Maintenance 9.1 General Information It’s your responsibility to properly maintain and operate your new truck. Follow the instructions contained in the General and Scheduled Maintenance Service guidelines in your Owner’s Manual. Regular, scheduled maintenance is essential to troublefree operation. If there is a dispute between you and Chrysler Group LLC (⬙Chrysler⬙) concerning your maintenance of your truck, Chrysler will require you to provide proof that your vehicle was properly maintained.
MAINTENANCE 9.2 Where To Go For Maintenance Chrysler recommends that you return to the dealer from whom you bought your truck for all maintenance service both during and after the warranty periods. Although you can get warranty service from any dealer who sells your particular make, returning to your selling dealer will help ensure that all your service needs are met and that you’re completely satisfied.
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Second Owner’s Name Original Owner’s Name IMPORTANT Street Address Street Address City and State This booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet.
2012 WARRANTY INFORMATION Chrysler Group LLC 12GENDD-026-AA First Edition Printed in U.S.A.
