2013 W A R R A N T Y I N F O R M AT I O N Ram CV Cargo Van
IMPORTANT This booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet.
WARRANTY COVERAGE AT A GLANCE WARRANTY COVERAGE AT A GLANCE DESCRIPTION 1 Yr/ 12, 000 2 Yr/ 24,000 3 Yr/ 36,000 3 Yr/ 50,000 3 Yr/ Unlimited 5 Yr/ 50,000 5 Yr/ 100,000 7 Yr/ 70,000 8 Yr/ 80,000 Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti-Corrosion Perforation Limited Warranty: All Panels Outer Panels Powertrain Limited Warranty Federal Emissions Warranty Federal Emissions Warranty Specified Comp.
TABLE OF CONTENTS 1. Your Legal Rights Under These Limited Warranties 1.1 Incidental and Consequential Damages Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2. What’s Covered Under Chrysler Group LLC’s Warranties 2.1 Basic Limited Warranty . . . . . . . . . . . . 2.2 Corrosion Warranty . . . . . . . . . . . . . . . 2.3 Restraint System Limited Warranty (Vehicles sold and registered in the State of Kansas only) . . . . . . . . . . . . . . 2.4 Powertrain Limited Warranty . . . . . . . .
TABLE OF CONTENTS 6. How to Get Warranty Service 6.1 Where to Take Your Vehicle . . . . . . . . . . 6.2 How To Get Tow Service - U.S. or Canada Only * . . . . . . . . . . . . . . . . . . . 6.3 Emergency Warranty Repairs . . . . . . . . . . 6.4 Getting Service Under the Federal Emission Performance Warranties . . . . . . . . . . . . . . 8. Optional Service Contract . . . . . . . . . . . . . . . . . . 34 . . 22 9. Maintenance 9.1 General Information . . . . . . . . . . . . . . . . . . 35 . . 24 9.
YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES 1. Your Legal Rights Under These Limited Warranties The warranties contained in this booklet are the only express warranties that Chrysler Group LLC (⬙Chrysler⬙) makes for your vehicle. These warranties give you specific legal rights. You may also have other rights that vary from state to state. For example, you may have some implied warranties, depending on the state where your vehicle was sold or is registered.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2. What’s Covered Under Chrysler Group LLC’s Warranties 2.1 Basic Limited Warranty A. Who Is Covered? You are covered by the Basic Limited Warranty if you are a purchaser for use of the vehicle. B. What’s Covered The Basic Limited Warranty covers the cost of all parts and labor needed to repair any item on your vehicle when it left the manufacturing plant that is defective in material, workmanship or factory preparation.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES Be sure you get a copy of any warranty that applies to these items from your dealer, or from the maker of the product. You can find the tire and Unwired headphone warranty statements in your Owner’s Literature Package. D. Towing Costs Are Covered Under Certain Circumstances The Basic Limited Warranty covers the cost of towing your vehicle to the nearest Chrysler, Dodge, Jeep or Ram dealer if your vehicle can’t be driven because a covered part has failed.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES • clutch discs or modular clutch assembly (as equipped); • windshield and rear window; and • wheel alignment and wheel balancing G. Registration and Operation Requirements The Basic Limited Warranty covers your vehicle only if: • it was built for sale in the U.S.; • it’s registered in the U.S.; • it’s driven mainly in the U.S. or Canada; and • it’s operated and maintained in the manner described in your Owner’s Manual. H.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2.2 Corrosion Warranty A. Who Is Covered? You are covered if you are a purchaser for use of the vehicle. B. What’s Covered This warranty covers the cost of all parts and labor needed to repair or replace any sheet metal panels that get holes from rust or other corrosion. If a hole occurs because of something other than corrosion, this warranty does not apply.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2.3 Restraint System Limited Warranty (Vehicles sold and registered in the State of Kansas only) For vehicles sold and registered in the State of Kansas, seatbelts and related seatbelt components are warranted against defects in workmanship and materials for 10 years, regardless of mileage. This warranty does not cover replacement of seatbelts and related components required as the result of collision. 2.4 Powertrain Limited Warranty A.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES D. Towing Costs Are Covered The Powertrain Limited Warranty covers the cost of towing your vehicle to the nearest authorized Chrysler, Dodge, Jeep or Ram dealer if your vehicle cannot be driven because a covered part has failed. If you choose to go to another dealership, you will be responsible for the cost if the extra distance exceeds 10 miles. See Section 6.2 for information on how to get towing service in the United States and Canada. E.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES Front Wheel Drive: transaxle case and all internal parts; axle shaft assemblies; constant velocity joints and boots; differential cover; oil pan; transaxle speed sensors; transaxle solenoid assembly; PRNDL position switch; transaxle electronic controller; torque converter; seals and gaskets for listed components only. NOTE: MANUAL TRANSMISSION CLUTCH PARTS ARE NOT COVERED AT ANY TIME.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES F. Other Provisions of This Powertrain Limited Warranty All other terms of the New Vehicle Limited Warranty including the Section 1 (Your Rights Under These Limited Warranties) and Section 3 (What’s Not Covered) apply to this Powertrain Limited Warranty.
WHAT’S NOT COVERED 3. What’s Not Covered 3.1 Modifications Not Covered A. Some Modifications Don’t Void the Warranties But Aren’t Covered Certain changes that you might make to your vehicle do not, by themselves, void the warranties described in this booklet. Examples of some of these changes are: • installing non-Chrysler Group LLC (⬙Chrysler⬙) parts, components, or equipment (such as a non- Chrysler radio or speed control); and • using special non-Chrysler materials or additives.
WHAT’S NOT COVERED • changing the vehicle’s configuration or dimensions, such as converting the vehicle into a limousine or food service vehicle; or • using any refrigerant that Chrysler has not approved. B.
WHAT’S NOT COVERED 3.3 Maintenance Costs Not Covered Your warranties don’t cover the costs of repairing damage caused by poor or improper maintenance. Nor do they cover damage caused by the use of contaminated fuels, or by the use of fuels, oils, lubricants, cleaners or fluids other than those recommended in your Owner’s Manual. The warranties don’t cover the costs of your vehicle’s normal or scheduled maintenance — the parts and services that all vehicles routinely need.
WHAT’S NOT COVERED • corrosion caused by the extensive or abnormal transport of caustic materials like chemicals, acids, and fertilizers; and • corrosion of special bodies, body conversions, or equipment that was not on your vehicle when it left the manufacturing plant or was not supplied by Chrysler. 3.
WHAT’S NOT COVERED 3.7 Total Loss, Salvage, Junk, or Scrap Vehicles Not Covered A vehicle has no warranty coverage of any kind if: • the vehicle is declared to be a total loss by an insurance company; • the vehicle is rebuilt after being declared to be a total loss by an insurance company; or • the vehicle is issued a certificate of title indicating that it is designated as “salvage,” “junk,” “rebuilt,” “scrap,” or some similar word. 3.
OTHER TERMS OF YOUR WARRANTIES 4. Other Terms of Your Warranties 4.1 Exchanged Parts May Be Used in Warranty Repairs In the interest of customer satisfaction, Chrysler Group LLC (⬙Chrysler⬙) may offer exchange service on some vehicle parts. This service is intended to reduce the amount of time your vehicle is not available for your use because of repairs. Parts used in exchange service may be new, remanufactured, reconditioned, or repaired, depending on the part involved.
OTHER TERMS OF YOUR WARRANTIES 4.2 Pre-Delivery Service A defect in or damage to the mechanical, electrical, sheet-metal, paint, trim, and other components of your vehicle may have occurred at the factory or while it was being shipped to the dealer. 4.3 Production Changes Changes may be made in vehicles sold by Chrysler and its dealers at any time without incurring any obligation to make the same or similar changes on vehicles previously built or sold.
EMISSION WARRANTIES REQUIRED BY LAW 5. Emission Warranties Required By Law 5.1 Federal Emission Warranty A. Parts Covered for 2 Years or 24,000 Miles Federal law requires Chrysler Group LLC (⬙Chrysler⬙) to warrant the following emissions parts for 2 years or 24,000 miles, whichever occurs first. Chrysler covers all of these parts under the Basic Limited Warranty for 3 years or 36,000 miles, whichever occurs first.
EMISSION WARRANTIES REQUIRED BY LAW • vacuum, temperature, altitude, speed, timesensitive valves, sensors, and switches used in these components and systems. B. Parts Covered for 8 years or 80,000 miles If your vehicle has one of the following parts, this Federal Emission Warranty covers that part for a period of 8 years or 80,000 miles, whichever occurs first, calculated from the start of the Basic Limited Warranty as set forth in Section 2.1(E).
HOW TO GET WARRANTY SERVICE 6. How to Get Warranty Service 6.1 Where to Take Your Vehicle A. In the United States (We Include U.S. Possessions and Territories as Part of the United States for Warranty Purposes): Warranty service must be done by an authorized Chrysler, Dodge, Jeep or Ram dealer. We strongly recommend that you take your vehicle to your Selling Dealer. They know you and your vehicle best, and are most concerned that you get prompt and high quality service.
HOW TO GET WARRANTY SERVICE • If the authorized dealership charges you for repairs which you feel should be covered under your warranty, please get a detailed receipt for the work done. Make sure that this receipt lists all warranty repairs and parts that were involved. (This receipt will be similar to the one used by the dealer who normally services your vehicle.) • When your vehicle returns to the United States, contact the Chrysler Customer Assistance Center (section 7.
HOW TO GET WARRANTY SERVICE E. Notice: If your vehicle is registered outside of the United States, and you have not followed the procedure set out above, your vehicle will no longer be eligible for warranty coverage of any kind. (Vehicles registered to United States government officials or military personnel on assignment outside of the U.S. will continue to be covered.) 6.2 How To Get Tow Service - U.S. or Canada Only * A.
HOW TO GET WARRANTY SERVICE You will be given the name of the service provider and an estimated time of arrival. If you feel you are in an ⬙unsafe situation⬙, please let us know. With your consent, we will contact local police or safety authorities. B.
HOW TO GET WARRANTY SERVICE 6.4 Getting Service Under the Federal Emission Performance Warranties A. What to Do If your vehicle has failed an emissions test described in 5.2: • Take it to an authorized Chrysler, Dodge, Jeep or Ram dealer as soon as possible. • Give the service representative the printout showing that your vehicle failed the test.
HOW TO GET WARRANTY SERVICE If you want more information about getting service under the Federal Emission Warranty or the Performance Warranty, or if you want to report what you think is a violation of these warranties, you can contact: Manager, Certification and Compliance Division Warranty Claims Environmental Protection Agency 1200 Pennsylvania Avenue, NW Mail Code 6403J Washington, D. C.
HOW TO DEAL WITH WARRANTY PROBLEMS 7. How to Deal with Warranty Problems Step 1: Discuss your problem with the owner or general manager of the dealership. 7.1 Steps to Take Step 2: If your dealership still can’t resolve the problem, contact the Chrysler Customer Assistance Center. You’ll find the address in section 7.2. A. In General Normally, warranty problems can be resolved by your dealer’s sales or service departments.
HOW TO DEAL WITH WARRANTY PROBLEMS C. If Your Problem Still Isn’t Resolved For Customers Residing in Arkansas, Idaho, Kentucky and Minnesota ONLY: (NOTE: This Process is not available for residents of other states.) If you can’t resolve your warranty problem after following the two steps described in 7.1(A), and you live in Arkansas, Idaho, Kentucky or Minnesota ONLY, you can contact the Chrysler Group LLC Customer Arbitration Process in your area.
HOW TO DEAL WITH WARRANTY PROBLEMS The CAP will need the following information from you: 1) Legible copies of all documents and repair orders relevant to your case, 2) Vehicle identification number of your vehicle, 3) A brief description of your unresolved concern, 4) The identity of your servicing/selling dealer, 5) The date(s) of repair(s) and mileage at the time, 6) Current mileage, and 7) A description of the action you expect to resolve your concern.
HOW TO DEAL WITH WARRANTY PROBLEMS • If you request a documents-only review, an NCDS panel will review and decide your case. Neither you, the dealer nor Chrysler need be present. • NCDS will send you a written Statement of Decision. This statement will include the decision, any action to be taken by the dealer or Chrysler and the time by which the action must be taken. The decision will be binding on the dealer and Chrysler but not on you unless you accept the decision.
HOW TO DEAL WITH WARRANTY PROBLEMS D. Notice Under State Lemon Laws Some states have laws allowing you to get a replacement truck or a refund of the truck’s purchase price under certain circumstances. These laws vary from state to state. If your state law allows, Chrysler requires that you first notify us in writing of any service difficulty that you may have experienced so that we can have a chance to make any needed repairs before you are eligible for remedies provided by these laws.
HOW TO DEAL WITH WARRANTY PROBLEMS • In Canada: Chrysler Canada, Inc. Customer Service Chrysler Centre P.O. Box 1621 Windsor, Ontario N9A-4H6 Phone: (800) 465-2001 • In Puerto Rico and U.S. Virgin Islands: Customer Service Chrysler Group International Services LLC Box 191857 San Juan, Puerto Rico 00919-1857 Phone: (787) 782-5757 Fax: (787) 782-3345 • In Mexico, contact the Customer Relations Office for Chrysler, Dodge, Jeep and Ram vehicles at: 1240 Prolongacion Paseo de la Reforma Av. Santa Fe, C.P.
OPTIONAL SERVICE CONTRACT 8. Optional Service Contract Chrysler Group LLC’s or Chrysler Service Contract Company LLC’s optional service contracts offer valuable protection against repair costs when these warranties don’t apply. They compliment but don’t replace the warranty coverages outlined in this booklet. Several plans are available, covering various time-and-mileage periods and various sets of components. (Service contracts aren’t available if you live in a U.S. possession or territory.
MAINTENANCE 9. Maintenance 9.1 General Information It’s your responsibility to properly maintain and operate your new vehicle. Follow the instructions contained in the General and Scheduled Maintenance Service guidelines in your Owner’s Manual. Regular, scheduled maintenance is essential to trouble-free operation.
MAINTENANCE 9.2 Where To Go For Maintenance Chrysler recommends that you return to the dealer from whom you bought your vehicle for all maintenance service both during and after the warranty periods. Although you can get warranty service from any dealer who sells your particular make, returning to your selling dealer will help ensure that all your service needs are met and that you’re completely satisfied.
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Second Owner’s Name Original Owner’s Name Street Address Street Address City and State Zip Code City and State Vehicle Identification Number Warranty Start Date (In-Service Date) Date of Second Purchase Zip Code Mileage at Purchase Third Owner’s Name Mileage at Delivery Selling Dealer Code City State Street Address City and State Date of Third Purchase Zip Code Mileage at Purchase Warranty coverage applies to all vehicle owners.
Chrysler Group LLC 13GENMZZ-026-AA First Edition Printed in U.S.A.
