Use and Care Manual

OverDryve
™
Pro User Manual 51
12. Troubleshooting
Rand McNally has designed OverDryve
™
for speed and reliability. However,
from time to time, all Android devices run into problems. If your unit
becomes unresponsive for any reason, it’s always best to restart the unit by
turning it o and on again.
Restarting the Device
1. Restart the unit by holding down the power button for 3 seconds, or
until you see the Power O screen.
2. Press Power O.
3. Once the unit has shut down, press and hold the power button for 2 to 4
seconds to turn it back on.
If the unit is unresponsive and you don’t see the power down button appear
on the screen, hold down the power button for 10 to 15 seconds and the
device will turn o completely. Once the unit has shut down, press and hold
the power button for 2 to 4 seconds to turn it back on.
Resetting the Device
To reset the OverDryve
™
to its factory state:
1. Press the power button to turn it o. If it will not power o, force it to
shut down by pressing and holding the power button for 10 seconds.
2. Press the Volume Up button.
3. While pressing Volume Up, press and hold the Power button. The tablet
will load the Engineering menu.
4. Press the Volume Down button to highlight the “Android Recovery
Mode” option.
5. Press the Power or Volume Up button to select. The Android robot with
an Error sign will display.
6. Press the Volume Down button followed by the Volume Up button and
then release. The tablet will show the system recovery menu.
7. Using the Volume buttons, highlight the “wipe data/factory reset” option
and press the Power button to select.
8. Using the Volume buttons, highlight the “Yes – delete all user data” and
press the Power button to conrm. The screen will indicate that the
data and cache partitions were formatted. The tablet will return to the
Engineering menu.
9. Using the Volume buttons, highlight “reboot system now” and press the
Power button to select.
10. Wait for the tablet to complete its reboot. The tablet will be in factory-
reset state.
For additional help and FAQs, visit
randmcnally.com/support.