Installation manual

MONGOOSE
Installation Manual
38
TROUBLESHOOTING
is section provides troubleshooting tips for specific situations. In each subsection are tables that list
potential problems paired with possible causes and proposed action.
Troubleshooting the Mongoose Hardware
Problem Possible Causes Suggested Action
Power light doesn’t come on when
the device is plugged in
Power outlet or power strip isn’t working. Try a different outlet or power strip.
Mongoose power cord is malfunctioning. Replace the Mongoose power cord.
Ethernet Link LED indicators do
not come on after plugging the
Mongoose into a network switch
or connecting it directly to a
computer.
Mongoose and/or network switch isn’t
powered on.
Power on both devices.
Patch cable or crossover cable is broken. Try a different cable.
The port on the network switch isn’t working.
Try plugging the cable into a different port
on the network switch.
CobraNet Link LED indicators
do not come on after plugging
the Mongoose into a network
switch or connecting it directly to
another CobraNet device.
Mongoose and/or network switch isn’t
powered on.
Power on both devices.
Patch cable is broken. Try a different patch cable.
You used a crossover cable to connect the
CobraNet port to a network switch that does
not have Auto-MDIX capability.
Remove the crossover cable and replace it
with a standard Ethernet patch cable.
The port on the network switch isn’t working.
Try plugging the cable into a different port
on the network switch.
You did not use a crossover cable when
connecting the Mongoose directly to another
CobraNet device.
Replace the cable with a crossover cable.