Installation manual

MONGOOSE
Installation Manual
44
Troubleshooting the RAD Port status in the RAD Settings dialogs
Color / Text Meaning Recommended Action
OK
The configuration matches the
physical RAD as detected on the
port with no errors detected.
No action needed.
Firmware
Update In
Progress
The Mongoose is in the process
of updating the RAD’s firmware.
No action needed.
Once the firmware update is complete, the Mongoose will establish
communication with the RAD and update the status.
RAD Model
Mismatch
The physical RAD model
connected to this port does not
match the RAD model specified
in the Mongoose configuration.
Note: As previously discussed,
you can also view the RAD
hardware to determine if there
is a model mismatch. If a
mismatch occurs, the bottom
four LED indicators on the RAD
flash red.
Doublecheck that you installed the correct RAD model and connected it to
the correct port on the Mongoose. If you installed the wrong RAD model,
install the correct model.
If you installed the correct RAD model but connected it to the wrong port,
you can either connect it to the correct port or you can use the software to
swap the port configurations. See "Swapping RAD Ports" on page 30 for details.
If you installed the correct RAD and connected it to the correct port, the
mistake may be in the configuration file that was loaded. Verify that you
loaded the right file. You should also check with the audio designer who
created the configuration file or, if you created the file, doublecheck the
file’s contents.
Communication
Error
The Mongoose cannot com-
municate with the RAD even
though it is physically attached
to the Mongoose.
The twisted pair in the CAT 5 cable that carries communication data could
be miswired or broken. Verify the CAT 5 cable is correctly terminated or if
using a punch block, verify that the orange pair is properly punched (as-
suming T568B termination).
Mongoose
Port Power
Error
The power level on the
Mongoose RAD port is below
the allowed threshold for ‘good
power’.
The twisted pair in the CAT 5 cable that carries power could be miswired or
broken. Verify the CAT 5 cable is correctly terminated, or if using a punch
block, verify that the brown pair is properly punched (assuming T568B
termination).
The RAD cable could be plugged into a non-RAD device. Unplug the cable
on the Mongoose and see if the error goes away. If yes, plug the cable back
into the Mongoose and unplug at the RAD end. If the error goes away again
you likely have a broken RAD. Return the RAD for service.
The power supply on that Mongoose RAD port is broken. Try another port
to verify. Return the Mongoose for service.
Power is Low
The power level at the RAD is
below the allowed threshold
of ‘good power’.
The most common cause for this error is cable runs that exceed the maxi-
mum of 150 meters (500 feet). Verify the cable length is less than maximum
allowed distance.
The twisted pair in the CAT 5 cable that carries power could be miswired or
broken. Verify the CAT 5 cable is correctly terminated or if using a punch block,
verify the brown pair is properly punched (assuming T568B termination).