Operator`s manual

MP 4 - OPERATOR’S MANUAL 1.8.2
25
TROUBLESHOOTING
AND FREQUENTLY
ASKED QUESTIONS
THE AUDIO PLAYBACK IS DROPPING OUT /
CLICKING / POPPING
Scratch LIVE is not getting a clear signal, or your
computer is not able to process the information
quickly enough.
THE FIRST TIME I PLAY A NEW TRACK, IT
TAKES A WHILE TO LOAD
Scratch LIVE has to read the entire file and
create a file index the first time it is loaded. This
may take a few seconds for longer files. After
the first load, it should load instantly. See Build
Overviews on page 12.
I HAVE A PARTICULAR MP3 THAT WON’T
PLAY / PLAYS BADLY / TAKES A LONG TIME
TO LOAD / CRASHES THE PROGRAM. WHAT
SHOULD I DO?
The file may be damaged. Please go to the forum
at scratchlive.net and notify the support team
that you have a bad file. By reporting damaged
or corrupt files, you will help the developers to
improve Scratch LIVE’s ability to play damaged
MP3 files in the future.
I WANT TO BACKUP MY LIBRARY AND
CRATES OR MOVE THEM TO ANOTHER MA-
CHINE, SO WHERE ARE THEY STORED?
Your database and crates are stored in the
folder Home\Music\ScratchLIVE on a Mac,
and My Documents\My Music\ScratchLIVE on
a PC. Crates have the file extension .crate and
are located in your subcrates folder. If your
library contains tracks that are stored on a
drive other than your boot drive, a folder called
_ScratchLIVE_ will be created in the root of that
drive, and a separate database will be made in
this folder. If it is a removable drive, the tracks
will only appear in your library when the drive is
connected.
To keep up with the latest tips, visit the Official
Scratch LIVE Forum online at scratchlive.net
USB DROPOUT
INDICATOR
The USB dropout indicator
on the main screen is a useful trouble shooting
tool if you have problems with audio dropouts.
Such dropouts are caused by an interruption in
passing the audio to the Scratch LIVE hardware
interface. If such an interruption (or dropout)
occurs, a red light will appear briefly, just to the
left of the Scratch LIVE logo at the top of the
screen. The light will be red for one second, and
then orange for four seconds.
If you do experience USB drop outs:
• Try closing other applications that are running
at the same time as Scratch LIVE.
• Try turning off background tasks, for example,
wireless networking.
•Visit Scratchlive.net for more information and
support
If your CPU load is very high, try decreasing the
maximum screen updates (in the setup screen).